KB Home Reviews

Beginning with getting pre-approval through KB Homes the rep failed to do diligent work and could not get me pre-qualified for VA loan. However, outside loan servicer was able to easily do a qualification for the loan then incentives through Kb Homes were promised and it took multiple levels of leadership to approve this. Closing was pushed twice because Supertindent made promises to complete all work identified in the final walkthrough prior to closing and that did not happen. Currently still trying to get the work done from issues identified in final walkthrough prior to closing. All work that was completed prior to closing was very poor and the overall construction of the house has terrible finishing work that illustrates laziness in contractors and a bad process for ensuring quality assurance. Overall I would rate the experience as terrible at every level of service besides Adrian being polite, professional and proficient at his duties ... More

We felt rushed to close, when the house was not even completed. Also the workmanship left a lot to be desired. We still have things that need to be fixed due to the shotty workmanship.

Low quality of construction ! Sales service needs to be improved. No follow up or updates on next steps upon entering into agreement. KB home needs business, not customer satisfaction.Post buying experience and responsiveness to issues is satisfactory.

Over all its just another track home with low quality material & poor workmanship. There are plenty of hairline cracks acros the drywall joints where the tape didn’t have enough mud behind it . The Construction Superintendent tryed to charge me cash for a stone design that was already included in the blue prints. Matt The warranty fellow is terrible at responding the phone, text & emails so far not a great experience. A few things need to be repaired such as my front door being unsquared, my dryer braker is completely out , and also the GFCI outside patio outlet trips every time i plug something in . BEAWARE kb does not care about quality. ... More

The time to build was too long for the size of the house. The quality of work is horrible. The neighborhood has a lot of self centered residents Wish I would have known. I would have looked elsewhere

My experience was not great at all. Everything was rushed to close hearing from other workers around working on the home. I was told that KB rushes homes to get #’s skipping big quality checks. employees get treated like numbers no value to the home buyers just searching for good surveys to getting popularity numbers and land to keep building. I’ll be selling my home due to so many things to fix and chasing warranty and kb superiors to resolve once I finished my survey I was let go and no one reached out. I will suggest buy else we’re kb Home isn’t the same 3 years back they were number 1! Now they need a change. ... More

Been in the house only a few months and we've already decided at the end of the year we're going to sell. Multiple issues including leaks, countertop issues, issues with appliances, paint issues , quality issues, customer service issues, landscaping issues, and more. Customer service has been extremely useless with the exception of one or two helpful incidents. I will never purchase another KB home in my life. What was supposed to be our forever home has now just turned into a short-term living situation.

After closing customer service has been horrible. 10-day visit work has been pending for 8 months. Hate how you deal with customers post-closing

I recently had the unfortunate experience of building a home with KB Home in the Winn Ridge community in Aubrey, Texas, and I would not recommend this builder to anyone. From the start, our project was plagued with delays and issues, from the pause in construction for three months to allow for resources to be devoted to other projects, to struggling to pass pre-dry wall inspections, and ordering materials short of what was needed. The project team seemed unable to deliver on reasonable estimate timelines, causing great inconvenience to my family, and we ultimately missed a 120 day lock rate agreement with KB Home Loans. The lack of professionalism and empathy from the project team was also a major issue, and it felt like they needed help to get the job done. We were left feeling disappointed and stressed, and it has been over two months since we moved in and our sentiment has not changed. In conclusion, my experience with KB Home was far from the American Dream and I would not recommend this builder to anyone. ... More

This was extremely stressful - starting with the price I was quoted going up $3k bc my salesman went on a vacation. Ktichen Tile was wrong had to be pulled out, wrong sales sheets, had to fight for the deposit I gave to Design Center to show on sales closing sheet, lots of errors financially I had to keep on top of. Contractor refused to fix problems pointed out my home inspector. They insisted I fly in for closing on 11/30 and the home was NOT even CLOSE to being able to close. Finally (still with problems left to fix) we closed 12/16 - Problems and stress every step of the way. Even Closing Papers had cross outs with money changes; a nightmare and very unprofessional Title Company. I would hesitate to recommend anyone to buy from this home manufacture - all they were concerned about was getting their money. We had a cash deal - we held out until the errors were corrected, but I had to return so we finally closed still with things left wrong in the house. This is a 1/2 million dollar home; we should not have been treated like this. ... More

This is the worst quality of work. The worst response times, and the most problem I have ever had w a new build ever. I would never buy another KB home. Never

The build was late. 2 months after living in the house and we have NEVER had a working microwave. Issues have been outstanding since moving in, week after week we’re told ‘it will be done this week’ and nothing ever ends up happening. It makes it worse that these are minor issues that could all be done within an hour or 2. It’s annoying as it is a prime example that KB hire works with poor workmanship that obviously don’t take pride in their work, these items were obviously also overlooked by the management who should have picked it up.

While the home KB delivered is certainly a fine home, I'd wager there are ways to get a fine home with less headache. After being in the home a while, it's clear where some costs were cut. Certain things were unfinished or wrong: a chandelier with no lightbulbs, the door to the garage was installed backward, a nail sticking out of the stairs, a shrub promised in the front that has never been installed, several dozen large nails left on the deck/backyard. Many of these left undone after I was told they would all be fixed. A free additional bucket of paint was promised that I've never received. Additionally, it has been very difficult to get ahold of people and to hear back. As I mentioned, it's a fine home, but I'm sure there are many other companies that can build a fine home and have better communication. ... More

Sales was awesome, knowledgeable, helpful, present. Rest: refer to title.

I would not recommend to my friends to buy KB Home and totally frustrating with those false statements. they will not be considered once we have closed down homes.

There was a long list of issues that were documented prior to closing that I am still struggling to remediate. Some of the issues were dealt. However, big ticket items like kitchen cabinet is still pending with no visibility to resolution. The Sales staff, Construction Staff, and Customer Service staff are NOT the problem. The Staff are all super nice. But the process doesn't lead to resolutions. Had I known that the warranty claims process would be this time-consuming, I would have never closed on the house. Buying a KB home feels like I am dealing with an insurance firm, where getting claims dealt takes forever with zero visibility to issue resolution. ... More

KB had a lot of supply chain and labor problems as did all builders. So they rushed the inspection process to get to closing and get my money. After that it has been like pulling teeth to get them to finish the items that they PROMISED to take care of. Now that winter has set in I expect most items will not be addressed until spring. In retrospect, I would recommend have your own inspector submit a report before closing and to not close until the items are addressed. Don't count on KB to fix things after you close. And they continually harassed me top submit this review, so here it is.

Do not let them bully you into signing if you're not satisfied.

WoW, the home build quality is as low as it can get. Exemplifies that the company is having severe trouble engaging skilled workers compared to its competitors. Every. corner of the house displays extremely poor workmanship (walls, ceilings, paint, baseboards, doors etc.). I am hoping that the framing, electrical work, plumbing is ok). Will only find out after some time elapses. The biggest culprit though is poor responsiveness to get the issues addressed by the construction operations. They are busy building homes and then closing them as soon as possible to get money without any sincere intention to ensure homes are delivered with quality nor on providing good customer service. No wonder, survey conducted for home owners (who closed on their Gomes since 2021) shows that Kbhome is ranked at the rock bottom of the 20 builders based on the quality of its delivered home and customer satisfaction. I hope that company looks past it old glory and start focusing on quality over quantity. ... More

The house was not ready at the time of delivery, it was even closed two months ago and the house still needs things to fix, the bathroom window, drywall, cabinets with damage, which are supposed to be new and they went and patched it up. I think that when you buy something new it is new and not patched up since I paid for a completely new house It's been two months since I moved and it hasn't been 100% complete I only had 1 walk and 1 day before closing I think it is disrespectful to the buyer that we pay for good quality and service which has not been provided to me.

My home took 14 months to "complete". I'm STILL missing a doorknob, but of the knobs I do have, 3 have randomly fallen off. The ENTIRE upstairs creaks incesantly. There is a crack in my ceiling, 2 doors don't close completely, water pools in the backyard, porch is missing bricks, roof has issues, siding, large space between the cabinet and wall, no caulking in areas, flooring is cut poorly (it doesn't even meet the wall in some areas). In the amount of time it took to complete this house, its shameful to have so many issues. But I digress... I'm actually really sad about thinking about it. The new Superintendent (I think that's his title), Duane is been made aware and is working to rectify issues... I hope he doesn't leave or get moved. He's been helpful. Robert is really nice, he kept me up to date on the progress ... More

Honesty, integrity absent. Felt unrepresented, our fault should have not trusted our sales agent. Things discussed not honored due to not using KBs rude, incompetent Lender. Some $$ towards house taken away from us. Was told by sales “oh no, you can use your own lender and still get $2500 regardless, but not the $5000”. We understood, KB also took that $2500 away, feel a punishment for not using there lender. “ Oh it’s in contract you could lose it”! So was say will receive regardless of who we use? Took 14 months to build a small under 1900 sq ft. home. Felt like KB wanted us to back out. In turn our Interest rate hurt us. Did walk thru. Nothing we pointed out was done, now seems it will not. Cracked patio we paid for. Told by sales our appliance would be scratch resistant, had a mar in middle was told be taken care of at walk thru it wasn’t. It’s does not clean without horrid streaks and we had to pay extra to purchase. Will not do anything for us. Kitchen sink leaking upon move in, no one yet has came to fix. Have a towel and pot underneath. Ceiling seams visible, only to find ceiling was separating thru great area and hallway. Did someone to fix, then stopped him. He BTW was great. Had to extensively screw drywall to 2x4s as ceiling was sagging. Huge crack in our hallway he was suppose to finished it was stopped. We believe he was reprimanded for doing it right, hallway not finished, now no one sent to paint over seams, just a complete stop. Cracked tiles, one loose. Driveway and garage door never power-washed, as well driveway looks mismatched in color, dirt brown, and garage door filthy. Left hole in yard, did not fill in just put sod over it. Gravel, not dirt under areas of sod. Door seal, large gap front door 2. back door seals looks old and used, looks bad. Btw was told that would be taken care of it. Mismatched baseboards kitchen, living room, which we paid extra for. No foam insulation around stove vent or sink. In our minds criminal to pay so much for shoddy work, untruths, dishonesty in many areas. ... More

So we bought a house 7 Oct. we did not like the experience with KB. When they offered a high APR & wanted us to buy down the rate. We went to our lender that offered way lower APR but then KB wanted to match it but wanted my lender to do a promise letter. Neither lenders wanted to do this so this took up time. We had refused to go with KB if they were going to match it because of they could match it now then they could have matched it in the beginning. Unfortunately we had to go with KB because they refused to give us the $4000 rebate and closing cost. Then it was a rush to do the walk through of the house. We closed on 7 Oct. walk through was 4 Oct. 2nd walk through was 6 Oct & did this not give them enough time to fix thing we found or that the inspector found. We got, “yes, that got fixed” when it didn’t. The AC gate was bent and that didn’t get replaced during the initial, 2nd walk through or the 30 day walk through. So this makes me doubt that they got any of the other things fixed. We are still waiting for things to be fixed and we are two months into living in this house. ... More

I am sure every builder has issues but working with KB was not something I would do ever again. The issues never stopped and they don’t truly care about your experience. You are just another sale.

We sign the contract September after 1 year almost ready to be closed, we was ask to closed even though we know the house is not complete because the sale person and construction was very nice to us and they need to submit the quota to corporateans also promise to finish the house in 30 day so we did a Favor by trusting but boy we are so wrong I moving in 2 month my house still not complete yet we have submit multiple warranty and have a construction supervisor know they alway come up with excuses and promise but never do anything. So disapointed and upset at the same time.