KB Home Reviews

Our experience has been a rough one. Its been two months and our house still has a lot of work to be finished. People have been slow to repair anything at all and there are many issues that even though they were addressed nothing has happened. Overall my house still needs a lot of work.

Your interior painting is very badly

This has been the worst experience! As a first time home buyer, I would have never expected to have gone through such poor construction and customer service as I’ve experienced. I definitely don’t feel I’ve received the value of a $300,000 home. We’ve had nothing but one complication after another and it all started within the first 24 hours of moving in when we had a small flood in our laundry room because a pipe was disconnected. Then after that they discovered another one disconnected in the main sewer drain. In total my yard was dug up three times in three weeks to fix problems that should have been caught during inspections. I’ve had electrical issues, drainage, incomplete tile issues, paint issues, sink holes, and the list goes on and on. I don’t feel my foundation is safe! KB Homes took away all the joy of my first home purchase. I’ve reached out several times for someone at corporate to contact me. Why me? Why my house? Why so many issues? I still have so many problems. The work is so sloppy! Just devastating! ... More

We had high hopes in the very beginning, but after KB got our non refundable $5000 things changed. We were treated rudely and couldn’t get straight answers for anything. After moving in we’ve had one problem after another. It doesn’t seem like anything can go smoothly. We’ve had someone out about our flooring 4 times and are still having major issues. KB told us in the buying process that they stand behind their build and products, but we’re feeling very letdown. We’ve had many issues with many !! Things some have been resolved and some haven’t.

I would stay clear from KB Home in Madera County CA because it doesn’t make sense to buy a new home that have so many damaged and missing items. I bought the top model and paid a lot for a lot of upgrades items, but a lot of it are damaged and are still missing. It’s a very aggravating new home buying experience. In light of this, maybe KB Home is different in different counties/states, but it’s very bad in Madera County CA thats for sure.

Very poor workmanship noticed across different areas of home. Home looks new, but feeling is old becuase of numerous issued noticed after we moved in. It has been over 2 months since we closed Escrow, but warrany folks have been unable to resolve all issues. Issues that have been resolved were not done on a timely manner either. I truely feel that there was a lack of supervising from KB Home during the time home was buiilt resulted, due to which all the messy situations wr are going through now.

Terrible experience. Terrible customer service

They weren't worth a crap. This is my opinion which I am entitiled to. Poor construction. Poor quality of work and resolving problems. Slow in making repairs. They didn't show us how to operate water, air conditioning systems (poor orientation). Failed to mention we were close to a chicken farm, which stinks at times. This only positive thing is they do communicate good with us. But actions spreak louder than words. We would never recomend KB Home to our worst enemy. The HOA is a nightmare to deal with. We will be selling ASAP.

Poor quality materials, lack of craftsmanship, slow response, unwillingness to take responsibility for issues brought to builders attention.

Doesn't worth the price. Bad service. won't buy KB home's house again.

KB Home provided the worst home buying experience a builder could give. The workmanship is horrible (still having the house fix after 2 months of being closed) and even the pending items list at closing is still pending. I was given the wrong cooktop twice and I am still waiting on my new one. Holes on the wall, showers leaking, doors in bad condition, door knobs falling off, outdoor panels popping up, painting pealing, electricity problems, to name a few. Most of it has been blamed on COVID, but COVID cannot be faulted for bad workmanship. I was told that other buyers are going through the same experience (how is that making the situation better?). I had to spend money to live in a Airbnb for almost 2 months because they were not being honest with the information. With the unnecessary money I spent, I could have put another down payment for another house or bought furniture and pay at least 3-4 months on my mortgage. I was left homeless with my family and I was the one that ended up with all the expenses. Will never recommend, I do not like the community, and unfortunately I do not like my house due to the experience KB Home made me go through. ... More

Expect delays. Expect miscommunication. Expect issues with the build.

The sales department pressured the construction team to meet an end of quarter deadline to boost their sales for the quarter. We closed on 8/31/21. THE HOUSE WAS NOT COMPLETED!!! There were major punch items like large holes (12'x9") cut into the wall to access the HVAC unit that was not repaired, cabinets were still being completed while we were waiting for utility companies days after closing. Home was "cleaned" before home was "complete" leaving grit and dust all over the floors and countertops and plenty of dirt on the carpets. The communication from the mortgage representative was non-existent. We dealt mainly with his assistant who repetitively asked for the same information over and over. I had to call the mortgage broker inside our 30 day window from closing about our 30 day rate lock, he never tried to reach us. ... More

DON'T BUY KB! YOU WILL NEED TO FIX AND REMODEL YOUR ENTIRE HOUSE AFTER CLOSING. CHEAP MATERIAL! WORKERS DON'T CARE HOW THEY INSTALL APPLIANCES. I CLOSE MY HOUSE ON AUGUST 31ST, 2021 AND TILL TODAY MY OVEN DOESN'T WORK, MY DISHWASHER, AND THE I CAN CONTINUE...

Field supervisor Kelly has made promises and did not and still have not replied to any of my concerning problems

To many issues with the house. From plumbing, bathrooms, kitchen ans the list keeps going on.

Horrible Experience with this company

dishonest and lack of knowledge

Financing officer is a turboWhat Kehinde super attendant told me fix the one weeks take it two months to fix it

Completely horrible experience. No one reached out to you when you complain. No matter how respectful and understanding you have been.

At the pooring of the cement I realized they were building the wrong house. When I told the sales person. He took me to the Model the Kingsley to show me it was the right model only FLIPPED!!! WHAT PART OF I WANT MY HOUSE TO LOOK JUST LIKE THIS!!! His reply was "No two houses look the same and does it really Matter? YES IT DOES. 2) The kitchen was smaller. I asked for the gourment Kitchen the sales person didn't know KBHome offered it. If he had he should of told me the kitchen would be smoller. Then he asked me if I wanted a 10 or 12 foot ceiling I said 10 thniking the celing was going to look the same as the model. I said I wanted my house to look exactly like the model. THIS WAS MY DREAM HOME THE HOME I WAS GOING TO SPEND THE BETTER TIME OF MY LIFE IN AND KBHOME TOOK NO RESPONSIBILITY FOR ALL THE WRONG THINGS. THEY BLAMED ME FOR INITALING THE SHOWROOM PRINTOUT WITH THE FLOOR PLAN ON IT. HAD I KNOWN THE FLOOR PLAN WAS DIFFERENT I WOULD HAVE QUESTION IT. I WAS THERE TO PICK OUT UP GRADES NOT TO SEE IF THEY CHANGED THE FLOOR PLAN. KBHOME TOOK NO RESPONSILBILITY. THEY MADE ME BUY THE HOME SAYING I WOULD MAKE MORE MONEY SELLING IT. THAT WASN'T THE POINT. I DIDN'T HAVE MY HOME BUILD TO TURN AROUND A SELL IT. NOW I AM HOMELESS AND LIVING WITH MY DAUGHTER UNTIL I FIND A NEW HOME IN TN. I AM DISABLE ON SSD AND A SMAILL RETIREMENT. THE CDD CHARGES ARE OUTRAGOUS. I WAS TOLD NOT TO WORRY IT COMES OUT OF MY TAXES. IT WOULD HAVE BOUGHT MY TAXES OVER 5,000.00 A YEAR NOT INCLUDING HOA FEE'S. THEY SAY THEY WANT THE CUSTOMERS HAPPY. I AM FAR FROM HAPPY ... More

My previous review detailing my displeasure with our home was rejected for “legally sensitive content,” without specifying what (if any) it applies to, so unfortunately maybe this is generic enough: KB Homes representatives often paid little attention to detail, communicated poorly, did subpar work, and doesn’t ensure that alcohol isn’t present at construction sites.

As soon as you buy your home nobody replies to any of your questions or concerns.

Too bad too late

We closed 2 months ago. Much of our original punch list is still not repaired. The ceilings in 2 rooms began to sag. They've come in twice, ripped ceilings down leaving us without access to the master bedroom and living room/ kitchen. Ceiling is still not right, lights are removed, crown molding removed and damaged. And they have not shown up the last 2 days when they were scheduled, so I'm left without full access to my master bedroom. "I had an emergency at another location" and "I'm swamped, I couldn't get there today", after being told by the regional construction manager my home was a priority. I'd hate to see how they treat someone who's not a priority. ... More