Skip main navigation

KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11649 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11649 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Pleased customer

  • Roland C.
  • Verified HomeBuyer
  • July 23, 2019
  • Fuquay Varina, NC

Everyone involved has been nothing but responsive, professional, and open.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Extremely happy

  • Brian I.
  • Verified HomeBuyer
  • July 23, 2019
  • North Las Vegas, NV

KB and their rep Travis Travis helped make our home buying experience a breeze

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Satisfied Overall

  • Anonymous
  • Verified HomeBuyer
  • July 21, 2019
  • Austin, TX

We love our new KB Home. However we were a bit disappointed that the top layer of cement in the garage, porch, and back porch had to be resurfaced. The construction supervisor was able to coordinate it and it went according as planned, but it was stressful for us as we had a full garage that had to be loaded onto a U-Haul truck, parked overnight, then unloaded in the AM. Super inconvenient after having moved two weeks prior. It was due to rain supposedly, but my question was why did this foundation/cement not get inspected prior to moving to the next phase of building? Nobody saw or caught it ...

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

One of the best builders I came across in US.

  • Sagar B.
  • Verified HomeBuyer
  • July 21, 2019
  • Milpitas, CA

KB Home priced their home fairly and their staff guided the entire home buying process smoothly. Their home warranty is exceptional and provides a quick resolution on all the issues. KB Home is the name which you can trust in buying new homes.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Beautiful home

  • Anonymous
  • Verified HomeBuyer
  • July 20, 2019
  • Vista, CA

The home is absolutely beautiful. The entire staff from the construction team to the sales team are professional and friendly. There are some issues with its corporate management. They are non-responsive. Happy with the home but not happy with how certain concerns are handled or should I say ignored.

KB Home responded:
Hello, thank you for your feedback. We are sorry for your frustration and would like to help. Please feel free to email CustomerRelations@kbhome.com and we will ensure you are contacted. Enjoy your home. -Brian

Total Score 3


Quality 5

Trustworthiness 2

Responsiveness 4

KB Home - Great House.

  • Javier E.
  • Verified HomeBuyer
  • July 20, 2019
  • Windermere, FL

Great House. I like it so far

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

My Home

  • Cynthia W.
  • Verified HomeBuyer
  • July 20, 2019
  • North Las Vegas, NV

As I said before the in last review the superintendent was great!! I am not responding again.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I am pleased with my new home

  • Osborne A.
  • Verified HomeBuyer
  • July 19, 2019
  • North Las Vegas, NV

I am pleased with my new home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Love my new home!

  • Ellie L.
  • Verified HomeBuyer
  • July 19, 2019
  • Fresno, CA

Love my new home!!! Big and spacious!! Would recommend to family and friends.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Paint

  • Demitra D.
  • Verified HomeBuyer
  • July 19, 2019
  • Stockton, CA

The interior paint job is extremely sloppy! There are already several cracks in the walls and chipped paint that was not caused from move

KB Home responded:
Hello Demitra, we are sorry for your frustration with the paint. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Brian

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 2

KB Home - Great home!

  • Anonymous
  • Verified HomeBuyer
  • July 19, 2019
  • San Antonio, TX

Great home! The construction manager has been on top of it to make sure everything is still perfect after move in!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Experience

  • Jeffrey N.
  • Verified HomeBuyer
  • July 18, 2019
  • Saint Cloud, FL

Buying experience with KB was great!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Work orders not complete

  • Rafael C.
  • Verified HomeBuyer
  • July 18, 2019
  • Maricopa, AZ

The have been several issues with the home that needed to be addressed. After multiple phone calls and an appointed date to get issues resolved, the are still repairs that need to be made and not looked into. We were assured all of our concerns would be addressed and corrected in one visit. That was not truthful.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 1

Warranty people never showed.

  • Patrick W.
  • Verified HomeBuyer
  • July 18, 2019
  • Georgetown, TX

Daniel came over a couple weeks ago and we scheduled a time to have some repair work done. I took off work for the appointment which was 1 week later and no one showed or bothered to call me.

KB Home responded:
Hello Patrick, we are sorry for your frustration with the warranty process. Please e-mail CustomerRelations@kbhome.com, and we will put you in touch with a KB Home division manager to assist with this matter. –Brian

Total Score 3


Quality 4

Trustworthiness 1

Responsiveness 1

It’s a beautiful house!

  • Jacki L.
  • Verified HomeBuyer
  • July 18, 2019
  • Lake Forest, CA

The purchasing process was wonderful, the sales office is great, the workmanship was a bit sloppy but they corrected upon requests. Loving our new home!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Great priced homes for new builds

  • Kerry S.
  • Verified HomeBuyer
  • July 17, 2019
  • Live Oak, CA

Very reasonably priced for new builds. Low maintenance, solar included

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Had a great experience with construction manager

  • Ayeesha S.
  • Verified HomeBuyer
  • July 17, 2019
  • Fuquay Varina, NC

Overall had a great experience with construction manager and during the purchase process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

I am very pleased with everything

  • Gerardo P.
  • Verified HomeBuyer
  • July 17, 2019
  • Houston, TX

Very good

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great People - Great Home

  • Patrick M.
  • Verified HomeBuyer
  • July 17, 2019
  • Gilbert, AZ

Great Experience!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very satisfied with the home building process

  • Gregory H.
  • Verified HomeBuyer
  • July 17, 2019
  • San Antonio, TX

The process from start to finish was fantastic with KB Homes and far exceeded my previous experience with Pulte Homes in the past. The entire staff was engaged and focused on customer satisfaction. They proactively communicated with us to provide updates and rapidly responded to any questions or concerns.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Amazing Experience

  • James H.
  • Verified HomeBuyer
  • July 17, 2019
  • Uhland, TX

Wonderful New Community! The whole process was easy and I'm very grateful to have the opportunity to have a Kb home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Such a great value and experience

  • Nelson S.
  • Verified HomeBuyer
  • July 17, 2019
  • Ceres, CA

Our sales agent Susana was amazing! She really made the overall process a lot more enjoyable and we appreciated how she kept us in the loop every step of the way, including text updates and photos of our home's building process. We'd definitely work with her again

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB home

  • Vanessa R.
  • Verified HomeBuyer
  • July 17, 2019
  • Houston, TX

Keep up the good work. Keep helping new home buyer's reach their dream home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Excellent people and very knowledgeable.

  • Nakul S.
  • Verified HomeBuyer
  • July 17, 2019
  • Milpitas, CA

Excellent people and very knowledgeable. Great customer service end to end.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent

  • Fanny C.
  • Verified HomeBuyer
  • July 17, 2019
  • Tucson, AZ

Awesome experience, with an awesome team. Desiree and Alan were awesome, informative and helpful.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5