Skip main navigation

KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11743 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11743 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

My Home

  • Cynthia W.
  • Verified HomeBuyer
  • July 20, 2019
  • North Las Vegas, NV

As I said before the in last review the superintendent was great!! I am not responding again.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I am pleased with my new home

  • Osborne A.
  • Verified HomeBuyer
  • July 19, 2019
  • North Las Vegas, NV

I am pleased with my new home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Love my new home!

  • Ellie L.
  • Verified HomeBuyer
  • July 19, 2019
  • Fresno, CA

Love my new home!!! Big and spacious!! Would recommend to family and friends.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Paint

  • Demitra D.
  • Verified HomeBuyer
  • July 19, 2019
  • Stockton, CA

The interior paint job is extremely sloppy! There are already several cracks in the walls and chipped paint that was not caused from move

KB Home responded:
Hello Demitra, we are sorry for your frustration with the paint. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Brian

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 2

KB Home - Great home!

  • Anonymous
  • Verified HomeBuyer
  • July 19, 2019
  • San Antonio, TX

Great home! The construction manager has been on top of it to make sure everything is still perfect after move in!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Experience

  • Jeffrey N.
  • Verified HomeBuyer
  • July 18, 2019
  • Saint Cloud, FL

Buying experience with KB was great!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Work orders not complete

  • Rafael C.
  • Verified HomeBuyer
  • July 18, 2019
  • Maricopa, AZ

The have been several issues with the home that needed to be addressed. After multiple phone calls and an appointed date to get issues resolved, the are still repairs that need to be made and not looked into. We were assured all of our concerns would be addressed and corrected in one visit. That was not truthful.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 1

Warranty people never showed.

  • Patrick W.
  • Verified HomeBuyer
  • July 18, 2019
  • Georgetown, TX

Daniel came over a couple weeks ago and we scheduled a time to have some repair work done. I took off work for the appointment which was 1 week later and no one showed or bothered to call me.

KB Home responded:
Hello Patrick, we are sorry for your frustration with the warranty process. Please e-mail CustomerRelations@kbhome.com, and we will put you in touch with a KB Home division manager to assist with this matter. –Brian

Total Score 3


Quality 4

Trustworthiness 1

Responsiveness 1

It’s a beautiful house!

  • Jacki L.
  • Verified HomeBuyer
  • July 18, 2019
  • Lake Forest, CA

The purchasing process was wonderful, the sales office is great, the workmanship was a bit sloppy but they corrected upon requests. Loving our new home!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Great priced homes for new builds

  • Kerry S.
  • Verified HomeBuyer
  • July 17, 2019
  • Live Oak, CA

Very reasonably priced for new builds. Low maintenance, solar included

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Had a great experience with construction manager

  • Ayeesha S.
  • Verified HomeBuyer
  • July 17, 2019
  • Fuquay Varina, NC

Overall had a great experience with construction manager and during the purchase process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

I am very pleased with everything

  • Gerardo P.
  • Verified HomeBuyer
  • July 17, 2019
  • Houston, TX

Very good

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great People - Great Home

  • Patrick M.
  • Verified HomeBuyer
  • July 17, 2019
  • Gilbert, AZ

Great Experience!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very satisfied with the home building process

  • Gregory H.
  • Verified HomeBuyer
  • July 17, 2019
  • San Antonio, TX

The process from start to finish was fantastic with KB Homes and far exceeded my previous experience with Pulte Homes in the past. The entire staff was engaged and focused on customer satisfaction. They proactively communicated with us to provide updates and rapidly responded to any questions or concerns.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Amazing Experience

  • James H.
  • Verified HomeBuyer
  • July 17, 2019
  • Uhland, TX

Wonderful New Community! The whole process was easy and I'm very grateful to have the opportunity to have a Kb home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Such a great value and experience

  • Nelson S.
  • Verified HomeBuyer
  • July 17, 2019
  • Ceres, CA

Our sales agent Susana was amazing! She really made the overall process a lot more enjoyable and we appreciated how she kept us in the loop every step of the way, including text updates and photos of our home's building process. We'd definitely work with her again

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB home

  • Vanessa R.
  • Verified HomeBuyer
  • July 17, 2019
  • Houston, TX

Keep up the good work. Keep helping new home buyer's reach their dream home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Excellent people and very knowledgeable.

  • Nakul S.
  • Verified HomeBuyer
  • July 17, 2019
  • Milpitas, CA

Excellent people and very knowledgeable. Great customer service end to end.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent

  • Fanny C.
  • Verified HomeBuyer
  • July 17, 2019
  • Tucson, AZ

Awesome experience, with an awesome team. Desiree and Alan were awesome, informative and helpful.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great home

  • Dennis T.
  • Verified HomeBuyer
  • July 17, 2019
  • Vista, CA

Very responsive to the customer, quality built house

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great family home

  • Amy A.
  • Verified HomeBuyer
  • July 16, 2019
  • Marana, AZ

Smooth process in finding our home, closing and moving in. Follow ups were quick and thorough. All KB employees have been a joy to deal with. First two months have been very positive!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Very nice home

  • Ulvio L.
  • Verified HomeBuyer
  • July 16, 2019
  • Richmond, TX

Very nice home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great work

  • Darnelle M.
  • Verified HomeBuyer
  • July 16, 2019
  • Camarillo, CA

Andi treated us with the upmost respect

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent experience

  • Anne F.
  • Verified HomeBuyer
  • July 16, 2019
  • Vista, CA

I appreciate the details that have gone into my new home. I moved and downsized from a custom built home so I appreciate many of the features..the windows, floorplan that allows for entryway for guests, the high ceilings, extra room for stairways and landings..thank you!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - KB HOME has the best customer service you can find.

  • Zuleyka L.
  • Verified HomeBuyer
  • July 16, 2019
  • Saint Cloud, FL

KB HOME has the best customer service you can find. Throughout the whole process you will enciunter different staff that answer questions, listens, and work hardly to meet the expectations set during the contratct.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5