KB Home Reviews

KB Home gives a custom home experience for a fraction of the cost. They start with a low base price and give the customer the option to only add and pay for the features that are important to them.

KB charged me an $800 capricious fee for delay of escrow. The delay was because KB ignored and then flatly refused to provide information to my outside lender. Beware! If you intend to use an outside lender you will probably run into problems.

Overall experience was good before final view of the home we paid a home inspector to inspect the house , there was some some issues with the house 1. Over was reaching higher temperatures and it read something different in the thermostat. 2. The door mobs where really bad shape . 3. Roof shingle was loose . 4. leak in the kitchen faucet everything was resolved in final walkthrough after moving in paint seems to be a little fragile door nobs where still loose they just needed to be rethigh

I would say it is pretty good experience thus far - though a few things could have been better: Sloping of shower tray so that water drains out fast etc.

We moved into our new home about 2 months ago. The overall experience with KB has been pleasant. Their staff has been amazing getting all the little odds and ends fixed and wrapped up. With that being said I feel there was a handful of things that were missed that could have been corrected before we moved in. Little odds and ends of holes being left in walls where a railing was moved, a few cracked roof tiles, bathroom fan not even being wired up, and issues with windows not closing and opening right. I also feel as if some of the sub contractors cut some corners to save some money, for example no weed barrier under landscaping. It's hard having to deal with the constant scheduling to have sub contractors out fixing small things that could have been caught before it got to us, but the customer service reps go so far above and beyond to make sure every little detail is corrected in a timely manor. If something comes up they are only a phone call away and get the ball rolling as soon as they hang up the phone. They have never once made me feel like my requests were absurd or unreasonable. ... More

The quality of the building materials as of the framing I saw a lot of pieces that I would have use , But they pass inspection I also saw those same pieces and other homes being built . Once in the you start to notice small things like Call king not done in some areas grout already decaying ,, window seals not even , I have been in the house 2 months still have a problem with gnats, can’t seem to get rid of them, the building manager and my want to person has definitely tried to help with the problem and I commend him for that .. Overall I am happy with the house

Bad workmanship, bad quality, warranty very slow and bad all situations poor. Sold kB loan after paid off and mr cooper threatening almost every day. Very bad experience with kB. Wish never bought one. Floor Ames’s since poor workmanship, slow to take care of that. Irrigation system does not work properly, not even giving us a new one. Spent over $6000 on backyard but they don’t care. All about bottom line with kB.

KB Home made our entire process easy! Good communication throughout the process, always helpful, and quick to address concerns.

Purchasing our home from KB Homes was a pleasure. Everyone, from the sales staff to the Project Manager, was responsive to our needs. Every request was taken care of in a timely manner. We are impressed!

We are so grateful for your service since the beginning I am so happy that we choose KB Homes to build our home.

The reason I gave them a 3 was, because we have had issues with leaking pipes, electrical, and craftsmanship. Despite all that, we’ve been happy with the rest of our home, we love it. And the customer service rep assigned to us has been AMAZING! Every single problem we have had, within minutes he has contacted the required parties, and has someone in our home the same day, usually within a couple hours. That has been our best experience with KB homes thus far

I will say I am so happy that purchased KB home. customer service is great.

I had great experience with everyone that dealt with. KB Homes has really great people working for them.

The thing I value the most about KB homes is the attention we still get from the realtor and the superintendent after the purchase of our home not just before.

It took a lot of time and patience but it is finally done. The KB team did everything they could to ensure my journey was complete. Thank you for your hard work.

Irresponsible , rude

Easy to work with. Process was explained clearly and given timely updates. They finished a month early which worked out great. Overall very pleased with my purchase

Ask questions, build a great relationship with builder.

Rob from Customer service is very responsive to all our needs

KB homes, stepped up at a time when many of us who are recent buyers, had lost their homes in Paradise Ca. Thank you.

Very satisfied with our home and the staff, especially Kimara and Kerri

Great customer service

Overall very pleased with our home. There were some small glitches in end but most were resolved to our liking. The main issue I have is the constant surveys and reviews requested by KB, plus the insistence by the staff the receive all 10's for ratings (because they don't get their bonus if not all tens). Well, news for you KB nobody is capable of all 10's all the time. People make mistakes. Plus, nagging by the staff every time we saw them to "please give us 10's on the survey. That was enough to make me want to give 0's. You should want to know what the issues were not the successes. One staff member hinted at giving us extra things on our home so we would give him 10's. If you want a true measure of how you are doing, look at how many referrals from current homeowners to prospective buyers. ... More

Vince our point of contact with KB has been beyond outstanding. Any questions or concerns I have, Vince is quick to help and resolve the issue. He has made me value and trust KB as a builder.

Made us very welcomed with all the calls and what ever we needed on a weekly basis