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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11649 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11649 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Satisfied

  • Anonymous
  • Verified HomeBuyer
  • June 18, 2019
  • Cave Creek, AZ

Be sure you have enough outlets in the laundry room.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Attention to detail!

  • Demarco J.
  • Verified HomeBuyer
  • June 18, 2019
  • Live Oak, CA

The home was beautiful to see on completion. It is the small things that should have been resolved that prevents an excellent experience. Many of the small things weren't big problems, however there are a few things that will need to be addressed and resolved at a planned date.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Great House Great Choice

  • Gregory T.
  • Verified HomeBuyer
  • June 18, 2019
  • Del Valle, TX

The experience of building a new home in Vista Point, Austin Tx has been smooth and rewarding. The quality of our home is excellent, the process of picking out options went smoothly and all people connected to this experience have been helpful and professional. Happy Home Owners!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

good job

  • Chee H.
  • Verified HomeBuyer
  • June 18, 2019
  • Las Vegas, NV

add more electrical outlets , just in case

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Very easy and simple purchase a home with KBHOME

  • Ruben R.
  • Verified HomeBuyer
  • June 18, 2019
  • Houston, TX

Very easy and simple purchase a home with KBHOME

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

KB team

  • Jesus M.
  • Verified HomeBuyer
  • June 18, 2019
  • San Antonio, TX

So far it's been an awesome experience, sales Rep Yovani did an exceptional job answering questions, showing the house, very professional and patient. Scott the Construction Mgr has answered all our questions and respond to all the issues we've had with the house on time and as professional possible. Them 2 have made every step as smooth as possible.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Best company with great team.

  • Ali A.
  • Verified HomeBuyer
  • June 18, 2019
  • San Jacinto, CA

Best company with great team. I recommend everyone to buy KB Home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

New Buyer

  • Anonymous
  • Verified HomeBuyer
  • June 18, 2019
  • Bulverde, TX

Not bad.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 5

We Love Our House

  • Isaac E.
  • Verified HomeBuyer
  • June 18, 2019
  • Clermont, FL

There is always a bit here and a bit there but overall we are satisfied. Also our PM Ray, great guy and very very helpful.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great customer service, the best.

  • Michael E.
  • Verified HomeBuyer
  • June 18, 2019
  • Austin, TX

Great customer service, the best.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

As first-time buyers, our main frustration was not knowing what to ask.

  • Esteban R.
  • Verified HomeBuyer
  • June 18, 2019
  • Porter, TX

Most of the process was okay and we are in love with our home, however because we are first-time buyers we had no idea what all of the important questions were or what information we needed to provide. Unfortunately KB wasn't on top of this either and we had to constantly scramble to provide them information last minute or to ask them questions about VERY important time sensitive stuff. If you know that a couple is a first time buyer, stay on top of them and make sure they understand deadlines, small details, and etc.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great :)

  • Margaret K.
  • Verified HomeBuyer
  • June 18, 2019
  • Cave Creek, AZ

The personnel were truly helpful. They were genuinely interested in you. They wanted you to be comfortable with your new home purchase.They were cheerful, clear, informative, and very patient. They helped above and beyond expectations. Thank you KB.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great Service

  • Ryan M.
  • Verified HomeBuyer
  • June 18, 2019
  • Pearland, TX

Provides timely feedback, helpful hints, and unbeatable customer service. They made the building and buying process easy and swift.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Good experience

  • Noel D.
  • Verified HomeBuyer
  • June 18, 2019
  • Leander, TX

Good experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

We really like our new home

  • Nathan G.
  • Verified HomeBuyer
  • June 18, 2019
  • Round Rock, TX

We are enjoying our new home very much and the KB people who worked with us have been exceptionally friendly, professional and good at their jobs. Nothing is picture perfect in life but the KB people have been magnificent in correcting the little things here and we couldn't be happier.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Happy Customer!

  • Steven B.
  • Verified HomeBuyer
  • June 18, 2019
  • Jacksonville, FL

Logan was helpful and attentive to our requests. Great experience .

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Awesome

  • Charry T.
  • Verified HomeBuyer
  • June 18, 2019
  • Jacksonville, FL

The easiest house to build and buy! From sales to design to construction... awesome!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Average

  • Anonymous
  • Verified HomeBuyer
  • June 18, 2019
  • Surprise, AZ

Builder bless non/negotiable in price for faults they did during construction and didn’t want to take any accountability.

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 5

KB Home - Thank you!

  • Ramon R.
  • Verified HomeBuyer
  • June 18, 2019
  • Pearland, TX

Thank you!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overall experience with KB

  • Chantel G.
  • Verified HomeBuyer
  • June 18, 2019
  • Winter Haven, FL

Great experience

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - satisfied customer

  • Anonymous
  • Verified HomeBuyer
  • June 16, 2019
  • Universal City, TX

satisfied customer

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great company

  • Gary C.
  • Verified HomeBuyer
  • June 16, 2019
  • Riverside, CA

Unique community to them in

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

KB Home - Love my new KB home

  • Deadra M.
  • Verified HomeBuyer
  • June 15, 2019
  • Surprise, AZ

Love my new KB home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Five Star Service

  • Kristina J.
  • Verified HomeBuyer
  • June 12, 2019
  • Las Vegas, NV

I love KB Homes; this is my second home purchase from them and in the span of 10 years the service and workmanship has significantly changed for the better.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - KB homes worked hard to sell the house but once I got into the

  • Tyler M.
  • Verified HomeBuyer
  • June 12, 2019
  • Tucson, AZ

KB homes worked hard to sell the house but once I got into the house I have ID'd a lot of flaws that were identified during the walk through and were not fixed. During acceptance I was told they would get fixed after signing. When I called customer service to correct it I ran into a dead end so i went to the the office where I was told they dont handle issues like that once the house is excepted. I would not reccomend kb homes to anyone.

KB Home responded:
Hello Tyler, we are sorry for your frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com, and we will put you in touch with a KB Home division manager to assist with this matter. -Brian

Total Score 2


Quality 3

Trustworthiness 1

Responsiveness 1