KB Home Reviews

I would not recommend KB homes to anyone.

Our house seemed rushed and not complete. We paid lots for an incomplete house. Cole was helping us get everything taken care of, then they let him go leaving us with people that did not take customer service as seriously as he did. Now that Cole is back, which we are sooooo relieved by, hopefully things will get corrected for us. Our original salesman Scott has been awesome as well. Cole and Scott were the only ones that cared about us.

Quality control was non-existent. Very frustrating when promises are made to fix issues and appointments are repeatedly blown off and go unresolved. KB has no regard for integrity or quality. Refuse to display my name to avoid repercussions. Try any other builder

contracture manager and financing they did not knowledge . Some place my home has problem and we had not orientation and we never get our house on time.

KB Home did a poor job in building my house. It took them almost 6 months to build the house but it looked like a rush job. They installed the kitchen and bathroom cabinets without care. As evident of cracked cabinet doors with deep scratches and dents. The wired shelves were not inspected prior to installation, as some of them already have chipped paint and looks dirty. Paint splatter on tile floor and carpet. They didn’t made an effort to clean up after painting. The doors appeared were not wipe down before painting, dust and dirt were painted over. There were also deep scratches and dents on doors. Chunks of dried cement on garage floor, driveway and patio pavers. They didn’t even wash down the spot where they mix the cement. Splatter of stucco stains on pavers, brick fence and entry way. I believe if you build a house you expect perfection. ... More

No anybody respond, very careless,and not good materials. My house wood carpet moving.

no one listens anyways why write the story again

I don’t like nothing how build the house to much mess and damage tael it’s really bead very big line between ceramic in shovers all silicon its ready pool off ground it’s broke water can likes behind ceramic my door from garage to inside at house I cannot close its all the time open In kitchen it’s very chip material I make big miss take to by this house sun I found another place i can put the pool I will sale this house and move from here i have house bin in 16 y magnolia build it’s very good shape and materials. I move here because I need bigger place more rooms master room it’s very big and three rooms it’s so small now god plane inside. ... More

-Cabinet door was broken (will be replaced). -Bathroom: washstand sink was broken but glued (if it was the worker's mistake, it should have done at that time; it was replaced after we found it after we moved in) -Paint finish - not professional (especially bottom area; not seen; but when lying on the floor, it becomes visible) -Front door finish - a big hole between door knob and door frame. -Door from garage to kitchen: loud noise (replaced) - a big hole between door knob & door frame as well -Some room doors' painting - rough -No door between master room and bathroom (it was optional but it is too late to realize that it should not be optional). We plan to install it with an additional cost. -Kitchen window is the most hard to open while all the other windows are easily opened. We use the kitchen door most often. ... More

The experience started off a little troubling dealing with the sales office. Once we showed serious interest in a new home purchase, every thing everything was suddenly rushed. Hurry and give a deposit, hurry and sign mountains of paperwork. Always giving me deadlines. At one point I, asked for an extra day to have my attorney review the contract for the lot/future home. The next day I received an email from the sales office telling me our contract was void, that our lot was now back on the market and if I wanted to restart the process, the cost of the lot will go up $2000! Another thing that seemed rushed was picking options on everything. I don't feel you can make all of your decisions in one sitting and be confident in those choices. There should allow more than one session at the design studio so you can be sure you are happy with your choices. During the building process we would stop by and check on the progress. The framing seemed fine. I do not know all the codes the have to follow so I assume the framing is good. But seeing the drywall going in, I started noticing obvious concerns. There were places that broken sheets of drywall were installed and cut outs around outlets and switches were huge, to the point that they had to fill with mud because outlet and switch covers would not be big enough(many were like that after texture and paint). Maybe this is standard practice in the construction industry? I don't know. Then the part that truly matters, the finished product that everyone sees, was disappointing. The paint job was sloppy, workmanship is poor. Outlet covers and switch covers had paint on them or some places they didn't paint close enough so there is a noticeable gap with no paint. I found places when the window sills were painted, they also painted parts of the window frame and just left it like that. Couldn't they remove the covers and use tape to prevent this? Maybe they don't as a common practice in that industry? Again, I don't know. There are places where the baseboard is pieced together instead of just using one piece. I'm not talking about 6, 8, 10 feet or whatever length a full piece is. I'm talking about joints a couple feet apart. That would be fine but at least make a real attempt to hide the joint. Some of the cabinet were all scratched, doors scratched or with small holes all over. I could go on, but you get the idea. Obviously a very rushed job all the way around. This is in a home that costs about $500,000. At what price point do you get quality work??? I thought for that price, I shouldn't be seeing the poor work that I am. I do have to say that KB has gone back over and tried to fix some of the issues I raised. But when the overall workmanship started out poor, it is difficult to make it all good. Maybe I expected too much going into this process, but still very disappointed. ... More

I bought a brand new home, with that I expected it to perfect inside. There have been so many issues in my house and still are. They have attempted to fix some things, but they still don’t look acceptable. Contractors that are doing my work don’t seem be professional and you can tell in their work.

I have lived in a KB home all my life. My parents have owned two KB Homes and when given the opportunity to purchase my very own KB Home came about, I was excited. Unfortunately, the experiences I have had were not the same as my parents. I expected more from a long time and reputable builder such as KB Home. For the amount of money I have paid, you would think the workmanship would be at the ultimate highest level. What was even more disappointing is the "talking out of both sides of the mouth" that occurred. I was told things probably just to appease me and then there was no follow through; totally "ghosted". What made matters even worse, one customer service person tried to coerce me into giving a dishonest review, when I only spoke the truth from my experience, and because of that review, I was told they would not be doing something they said they would do, which I ended up having to come out of pocket for. Furthermore, I have taken to managing the "fixes" needed in my "new" house and currently working with a great person from another department to get things taken care of. ... More

Do not sign anything until it is complete. Do not let KB home manipulate you.

KB promises 100% completion before move-in, but they did not deliver on their promise. Our home was far from being completed with numerous flaws and construction problems. We are still dealing with issues that have not be fixed or even addressed. Our neighbors have similar or worse issues. I have purchased other new home in the past and have never had such a bad experience. If I had to do it over again, I would not buy a KB home.

I had a problem during the framing stage, but KB was on it quickly and resolved it to my satisfaction. Everyone I dealt with at KB was friendly, responsive, and professional. The design center was awesome. I was impressed by the efficiency with which KB built the home. Whomever designed the 1491 floor plan really knew what he was doing.

I felt like I was lied to over and over by the district manager the regional manager sales and so on I had a horrible experience

It wasn’t anywhere close to the experience we had hoped to get from purchasing our first home as a family. And unfortunately, we can never get that back. You live and you learn.

Customer always comes first. You need to do this in order to achieve success.

Always stay active and inspect the quality of work. Show up when least expected. I moved in 5 Nov. 2019 and here it is Jan. 2020 and still having all kinds of problems.

I still have things waiting to get done for when I first moved in nobody ever called me about my house vibrating when trash trucks go by . Very disappointed

I wouldn’t recommend to anyone

Not happy with the home ! Moved in on Oct . 31st .. The yard was not graded correctly, the paint inside and outside the home wasn’t really painted it was dusted with color .. can’t use kitchen drawer .. electrical.. fuse blow for no reason .. the baseboards were painted while dusty.. not smooth at all .. floors have gaps ... masterbed room has a hole in the ceiling.. fire sprinkler?? Sliding door frame is scratched.. My issues are not being addressed ...

I am unhappy with my KB Home. The home was quickly built and it shows. My walls are not straight and the interior paint is horrible. I will not buy another KB Home in the future and can’t wait to sell this one soon.

Multiple issues with quality of material and workmanship.

Check your build daily the contractors hired are unskilled labor