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KB Home Reviews

What Real Homeowners Say About KB Home

With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11877 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.

KB Home

has 4.5 out of 5 stars overall

11877 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Home - KB Home was easy to deal with and the follow ups were very beneficial.

  • Roger W.
  • Verified Homebuyer
  • August 02, 2019
  • Cave Creek, AZ

KB Home was easy to deal with and the follow ups were very beneficial.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

5 STAR

  • Chris W.
  • Verified Homebuyer
  • August 02, 2019
  • Clermont, FL

We couldn't be happier with our home building experience!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home is Wonderful

  • Karen H.
  • Verified Homebuyer
  • August 02, 2019
  • Kyle, TX

My experience with KB Home has been extremely positive all around. Very few issues throughout the whole process and any concern I had was addressed immediately. I can't say enough good things about all of the individuals that helped me through the process and would highly recommend KB Home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Service quality is good, final product too.

  • Ivana F.
  • Verified Homebuyer
  • August 01, 2019
  • Katy, TX

Service quality is good, final product too. Just upgraded materials are somewhat over priced.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good experience

  • Karthikeyan R.
  • Verified Homebuyer
  • July 31, 2019
  • Newark, CA

Nicole and Pam helped us greatly through our purchase and move in.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Happy with my KB Home

  • Chris M.
  • Verified Homebuyer
  • July 31, 2019
  • Uhland, TX

It’s been great having our 1st new home. We did have a few construction concerns at first but KB responded to a survey that I completed and addressed the big issues and for that we are happy.

KB Home responded:
Hi Chris, thank you for this feedback on your experience. Let us know if we can be of any assistance at CustomerRelations@kbhome.com. Enjoy your home. – Brian

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

KB Home - Thank you, Anna, Brian and Mel.

  • Alan H.
  • Verified Homebuyer
  • July 31, 2019
  • Bulverde, TX

Thank you, Anna, Brian and Mel.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overall construction quality is not good enough!

  • Anonymous
  • Verified Homebuyer
  • July 31, 2019
  • San Antonio, TX

Responsiveness to issues by the construction team was slow and unsatisfactory.

KB Home responded:
Hello, we are sorry for any frustration and would like to help. Please e-mail CustomerRelations@kbhome.com, and we will put you in touch with a KB Home division manager to assist with this matter. –Brian

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

Positive experience

  • Lisa J.
  • Verified Homebuyer
  • July 31, 2019
  • Houston, TX

Mark was fantastic with the sale. Thomas was excellent with the walk throughs, and he gave good advice and helpful hints. Everything brought to his attention was addressed in a timely manner. I was just getting comfortable with Justin but he’s not my rep anymore. He was also very helpful. My2 disappointments are, no white stone on the garage. Should be one of your trademarks. Almost every home has one. Is there a way to get one? And, I wish the gate opened on the other side of the house, hard to get lawn mower to the backyard.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I exceptionally would like to praise Ms Gena for her constant

  • Elisa C.
  • Verified Homebuyer
  • July 31, 2019
  • North Las Vegas, NV

I exceptionally would like to praise Ms Gena for her constant updates towards the construction of my new house

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - First time buyer; couldn’t have asked for a smoother, more painless

  • Anonymous
  • Verified Homebuyer
  • July 30, 2019
  • Prosper, TX

First time buyer; couldn’t have asked for a smoother, more painless experience.

KB Home responded:
Hello, thank you for this feedback on your experience. Let us know if we can be of any assistance at CustomerRelations@kbhome.com. Enjoy your home. – Brian

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

excellent

  • Can X.
  • Verified Homebuyer
  • July 30, 2019
  • Riverside, CA

excellent services

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The entire process with KB Homes from start to finish was amazing.

  • Danielle D.
  • Verified Homebuyer
  • July 30, 2019
  • Mascotte, FL

The entire process with KB Homes from start to finish was amazing. We are super happy with our new home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Not satisfied

  • Rafael G.
  • Verified Homebuyer
  • July 30, 2019
  • Chino, CA

Attention to detail with a new home was not there

KB Home responded:
Hi Rafael, we are sorry for your frustration and would like to help. Please e-mail CustomerRelations@kbhome.com, and we will put you in touch with a KB Home division manager to assist with this matter. –Brian

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 5

KB Home - Great experience.

  • Maria F.
  • Verified Homebuyer
  • July 30, 2019
  • Saint Cloud, FL

Great experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Love my new home

  • Paula M.
  • Verified Homebuyer
  • July 30, 2019
  • Moreno Valley, CA

Easy to work with, professional and interest in getting you what you want.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

My new fabulous home in N. Natomas

  • Jamie M.
  • Verified Homebuyer
  • July 30, 2019
  • Sacramento, CA

Great builders, great price point, excellent design and their customer service is unmatched.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great customer service

  • Anthony L.
  • Verified Homebuyer
  • July 30, 2019
  • Las Vegas, NV

Robert, CJ, Brandon, JD, Joseph Tina, Zack All did a great job and beyond with there great customer service.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pretty Homes But...

  • Katie S.
  • Verified Homebuyer
  • July 30, 2019
  • Sacramento, CA

Homes are very Pretty. They tell you that their homes are special and all the different things they do that others don't (supposedly). They told us the sub-flooring is laid down a special way so that you never get creaky floors, but we have only been in our house for a month and already the floors knock and creak. Also if you have children, do not let them in your backyard until you have a chance to get it fixed up looking how you want it. Their construction crews leave nails everywhere and the yard dirt is filled with them. The home warranty program is a nice touch since they know they cut ...

KB Home responded:
Hello Katie, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. You may e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. Enjoy your home. -Brian

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Great neighborhood. Beautiful home

  • Richard B.
  • Verified Homebuyer
  • July 30, 2019
  • Riverside, CA

We bought our home because we loved the model homes and really loved the huge backyard space. We are very happy with our new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

You get what you pay for

  • William F.
  • Verified Homebuyer
  • July 30, 2019
  • Fuquay Varina, NC

I wish KB homes was more flexible and agreeable to minor design changes.

KB Home responded:
Hi William, if we can help with anything, please let us know at CustomerRelations@kbhome.com. -Brian

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Excellent

  • Dinh L.
  • Verified Homebuyer
  • July 30, 2019
  • Leander, TX

I'm very happy to have the new KB home in Mason Hills, Leander TX. Everything is perfect

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great

  • Aaron P.
  • Verified Homebuyer
  • July 30, 2019
  • Bulverde, TX

Very efficient in getting things done.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Forest Grove KB Home

  • Brian S.
  • Verified Homebuyer
  • July 30, 2019
  • Austin, TX

We build a KB home in Forest Grove. We could not be happier with the outcome of our home. We were informed every step of the way and any concerns or issues with addressed immediately. We love our home and are looking forward to many years in it. I would recommend the Austin area KB home team to anyone.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - A lot of little issues but construction manager is awesome at

  • Anonymous
  • Verified Homebuyer
  • July 29, 2019
  • San Antonio, TX

A lot of little issues but construction manager is awesome at taking care of issues!

KB Home responded:
Hello, thank you for your feedback. If you would like to be contacted by a representative of KB Home to discuss any concerns, please let us know. You may e-mail CustomerRelations@kbhome.com for assistance. – Brian

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5