KB Home Reviews

Preapproval process was terrible thru KB. Was approved fully thru my lender and was told that I’m going to loose my house because I wasn’t qualified enough. KB lender could care less had to basically show the money and then there attitude changed. Then when I came to building my house was one of the first houses started and took longer to build than others. Was told it was because of no being able to get supplies and was given every excuse in the book. I was told the house being able to close escrow was being pushed back because of certain supplies not being available even though they were installed already. Has to send pictures of them installed on the house to push to get in. It was a terrible process start to finish. Now that I am in the house I am have to call to come get things fixed that weren’t done right. ... More

I have had way too many issues with a brand new house.

Extremely unhappy with the way the sale was handled.

The KB Construction team very awful, very nightmarish. They are not very communicative, not cooperative to give the KB-promised quality. I am still very disappointed because of construction. The home could have been better • The bay window was lopsided by 1 inch on the right, .5 on the left. They built and set the window crooked. • The bay window itself was replaced 4 times because KB kept placing broken windows. • 4 windows and 1 mirror had scratches • The moisture barrier was missing for almost 8 months • Construction failed inspection twice, there were 3 broken truss and 3 unsecured joints. KB Construction was not fixing it until I almost cancelled my deal. • The closing date was pushed 3 times, total construction time was 10 months (much longer than expected) • I wasn’t provided a closing date, my bank told me • The garage roof has a hole that lets car gasses in. • The fence is not spaced evenly and the wood is molded • The front door was not adjusted properly • The windows were not draining water appropriately, there was water stored in the walls • The ground elevation was not accurate, water pools in random places • Most cabinets were broken and not replaced. • There were no weekly meetings or updates, I had to go EVERYDAY to see progress • Our kitchen upgrade sink is scratched and pools water • SherwinWilliams said KB gave a lower quality wrong color paint for the exterior there’s a few more things for structure integrity, still was not to what KB promised. Troy from the Warranty Team is very attentive and good, he’s been trying to improve everything Construction has ignored. I am very thankful for Troy and the Warranty Team. If the Warranty Team sucks, I’d be most upset. ... More

Had a very bad experience with the whole crew from Sales to Lending

The finish of the house was not done well. It’s like the project manager didn’t even review the final finish. If I have to go and am able to see easily spotted problems then it shows that the usually expect to have the buyer have to do the checking for them which is not a good practice. I also complained about bugs getting through the side of the walls on the house. A few weeks later and I am seeing ants come from behind the stove and out of one of my electrical outlets in the kitchen. The garage cement finish was also terribly done. There are cracks all over and this is probably due to a rushed job. The amount of cracks and length is not your “average” dry cracks it’s a lot of them. KB homes acts like their gifting their houses away to the customer, they act like I’m not paying over 280k because if they did they would at least try to solve the issues told them. ... More

I feel KPH Holmes builds a good home, But their responsisiness to the customer is poor, They pulled back a $2000 offer at the sales office, And refused then negotiate anything for a better deck, I ended up with a tiny deck.. Very poor customer satisfaction at the management level.. I would not recommend kbh homes the anyone else.

I would HIGHLY recommend using your own lender along and make sure you are on top of them because they dropped the ball A ALOT.

Totally un responsive. inept, csr has no clue what he is doing. Doesn't listen. makes excuses for everything.

I Don't Say name but lots people not happy about this kb home because ENG did not help

Dissatisfaction

Horrible sales staff, not customer service friendly, wood that was used to build our home had mold on it, contractors used to build our home were very unqualified and our concerns were not taken seriously. I will never buy another KB home again, ever!

Beautiful location, but construction of the home is not worth the price we paid. The craftsman is of poor quality. It is has been a huge headache dealing with all the issues we found around the house. The customer service has been good to send out the different trades to get the issues addressed, but some of the issues remain. The house was built too quickly and the attention to detail was horrendous.

There isn’t enough room here to cover everything that didn't come remotely close to meeting expectations. My advice to prospective buyers, do your research and look for options elsewhere.

KB took shortcuts while building the home, including placement of electrical outlets and number of switches operating the lights. KB repeatedly stated they would fix a mistake, but did not. KB charged lot premiums with no reasonable explanations. KB did not explain all features of the home and property, resulting in purchasing options that were not necessary. Home features are on the low end.

Really disappointed with the some of the house quality feature vs what being communicated.

This particular home was not built painted or constructed in the quality and which KB promotes.

House has been a nightmare since moving in. There has been a mile long list of issues and super hard to get issues fixed and fixed correctly

Worst house buying experience I’ve ever had

KB charged me an $800 capricious fee for delay of escrow. The delay was because KB ignored and then flatly refused to provide information to my outside lender. Beware! If you intend to use an outside lender you will probably run into problems.

Do your homework and be prepared to fight with financing. Do not go off what they tell you and make sure you get a preapproval from an outside lender to compare.

Worst Quality Worst management Not happy with purchase Really regret

We made an offer on our home at a slightly lower price than asking because the sales agent (licensed ?) implied that it may be accepted. We were the last couple to come in that night and somehow they had another offer first thing the next morning at asking price. We decided to keep looking at other houses. We went to another KB Homes development, but didn’t like the area as much. We told the sales person at that location that we liked the house at the Federal Way location better. We were told the house we wanted was no longer available and they wouldn’t have any other homes in that community any time soon. She seemed perplexed and said “I think they still have some availability”. She then said she would double check for us. She checked and wouldn’t you know, the house we made an offer on was still available. We were upset but still wanted the house so our realtor worked his magic and the next thing we knew KB Homes accepted our offer at a small price increase over our original offer. Now the struggle comes. The front door was hung wrong and told them that before we moved in. We were assured it will be fixed. You couldn’t tell there was still a problem when we moved in because it was winter, cloudy and raining. On the first semi clear day around 3 in the afternoon, you could see daylight coming through the top, bottom right and left side of the door. The gap was egregious. We sent pictures in and KB sent someone out to fix it. Well the first fix did nothing! I called back and said the issue still hadn’t been resolved. The decided to send out a contractor. He told us the door was installed poorly and he need to cut through the framing and siding. So he attempted to fix it. We were put out for two days. The problem still wasn’t fixed, so the warranty guy came out and messed around with it (he used a different type of wedge) and assured us once again the door was fixed. After about 3 days when the sun was facing our door we noticed the issued still hadn’t been resolved. We told our warranty guy that the only time you can tell there is an issue is in the afternoon when the sun is shining on the front door. Alas, he sent someone over again at 8 in the morning and once again assured me the issue was fixed because he used a flashlight to simulate the sun. The problem is still there and lots of air comes through our front door. I don’t trust KB to fix this issue anymore. We are going to hire our own door company to assess what needs to be done to fix the door and give us an estimate. The door that KB has tried to fix many times over, has been scraped and banged up. I want a new door at this point. We will start litigation if that’s what KB wants. It’s a simple issue that should have been fixed over 2 months ago! ... More

6 pages of 30-day items because there was a water leak on DAY 1 that led to a continuous cycle of contractors damaging my property. I went through the list I sent to Chris (my superintendent) and checked on what was done today. Today was supposed to be the day they took care of most of the 30-day walk through items. You may be surprised that it’s 6 pages long. Frankly though, the majority of it is damage that has not been repaired after the water leak happened on my first day after closing. The contractors who came in to fix the water leak, repair tile, dry out the walls, and other stuff ended up making the problem bigger. Today after the 30-day walk through items were supposed to be addressed, I found a bunch of new issues that were not there before. * Under the mirror in downstairs bathroom is a chunk of putty on the wall. This wasn’t there before. Not sure why it was put there. * There is paint all over the garage door doorknob on the inside. * There are scratches in the garage that weren’t there before. * I came home to a sink full of what appears to be facial hair in the master bathroom sink. I’m hoping my shaver and razor that are sitting on the counter were not used by someone. * There is paint/putty dust on the kitchen countertops and master bathroom counter. * The master bathroom toilet seat is also damaged now. One of the cushions/legs on the seat is broken off. It was sitting in the water when I returned home. It also looks like some of the tiles in the master bathroom were scratched by something metal. Aside from all that wonderful stuff, it’s been almost 60 days since closing and my house is in a state that I would never had agreed to close on if I had seen it like this. In fact, for the first 2-3 weeks after closing, I couldn’t use the entire home due to the garage, second full bathroom, and second bedroom having fans running 24/7. I’d appreciate a speedy response as it’s frustrating to live in a home that is constantly under repair with each repairman causing more damage. Chris and Kelly have been unhelpful in a lot of cases and both ignored the problems I sent to them today. I will say that it is suspicious that they scheduled this on Friday. Both have ignored my calls and texts. Kelly sent a reply and told me to wait until Monday . This is frustrating considering the amount of new problems created today and that it was their choice to pick Friday. Overall, I thought I wouldn’t have a KB horror story, I was wrong. It’s a real-life nightmare. ... More

Worst experience buying this home from the beginning and still till this day many problems with the home. Per some of the contractors it was said that the Project manager had said to (f) that house. I regret buying this home. I live behind a busy road and I could hear every car passing by all the way to my bedroom and can hear everything outside. I feel like I’m at outhouse bathroom with vent making noise like dripping water and could hear everyone talking outside. Very uncomfortable and poor value of the walls. This has caused stress and sleepless nights.