KB Home Reviews

Muy mala experiencia no me solucionan el problema con mi calentador es una casa nueva y he tenido muchos problemas

Overall the experience has been disappointing.

They do a terrible job they only do things halfway and they smile in your face saying there gonna get it taken care of but they don’t. You find anything wrong with your house they don’t fix it. When I say they do jobs halfway I mean it,when you ask them to fix something they fix it but it’s a terrible fix or it’s not painted and just the mud on the wall no paint etc. I’ve told them about multiple things I wanted changed while in the building process. But they said they were going to fix it but they actually never did. The customer service sucks. Not to mention you have to say things like 50 times for them to even do it. And the worst part is they have you go sign the title and pay your down payment before you get your final walk-through of the house of the things that were supposed to be fixed I will never buy another KB Home. ... More

The buying experience has been terrible. The loan office staff was fantastic. However, I would not consider anything else good. The workmanship was terrible and the materials are beyond cheap. Repairs take forever to get done, if they get done at all, and are often done incorrectly again. Responses from the pm were slow or didn’t occur unless we called people higher up or from other departments. They literally stuffed paper towels into the crevices between the mortar and siding and then put the sealant over it in hopes we wouldn’t notice, which we have pictures of. That is a huge fire hazard and most definitely not up to code. There were multiple other issues and we will absolutely never buy from them again or recommend them to anyone else. ... More

I had a terrible experience, my house was delivered missing things to do, on the day of my closing there was no CO. They still have a lot of things to finish in the house and after I gave the bad review after 30'days. Everyone disappeared. I don't recommend that you buy a house with KbHome. Not to mention that the Sales Vendor doesn't understand anything about the place because he was asked before if he was allowed to park the cars on the street, and he said no. But in fact there is nothing that prohibits, because the street here is controlled by the city!

When they deliver the property , process is unprofessional, didn’t like the way sales office did , I don’t even have my mailbox keys

Once I closed on the property and now moved on to working directly with the worker regarding warranties and all other matters- the entire experience became an absolute nightmare. I was mistreated because I scored the first part of my buying experience at 7 over 10- there’s an avid score system that KB send out to buyers after close of escrow. So from that point in order to get things done, including promises their employees made, I was required to first provide a score of 10 on their avid rating. I declined and expressed my concerns to upper management and was pretty curbed ever since. I sent out emails to their corporate office and that too made no difference at the time of this review. I even went as far to show text message communications between myself and their staff as factual evidence to support my claims - that’s too was swept under the rug. Currently, there 9 issue with my brand new home one of which is a huge concern for me- concrete with large pieces of metal pointing out that was hidden beneath bark by the builders. I have small children and fear possible lacerations to their foot areas if encountered. Currently waiting to see if the division president will follow through with having these issues fixed. ... More

Your company suck. Wouldn’t tell my worst enemy to buy from your company

Kbhomes dont care about clients issues or try to resolves them. All they want is to close the home.

All electricity and water have problems, insects throughout and outside. I tried to contact but they were too late to fix them

We were promised moon but then during closing things were still not done. Commitments were broken and no communication whatsoever

If faults are found with code violation and bad workmanship, they tend to brush it under the rug and state that 'THIS IS HOW WE BUILD KB HOMES!"

Appliances are not working. Build quality is really bad. Even after 2 months closing still lot of issues.

My experience with KB homes since closing on my home has been absolutely terrible. Can't get anything resolved. Workmanship is geeible as things are starting to fall apart 2 months later. I am extremely disappointed

I would never recommend KB to anyone not after the experience I’ve had if things would be done right the first time by KB home builders you wouldn’t have these issues you’re lying to your clients you’re lying to your buyers. You’re doing things that are not correct you’re cutting corners just to save money in the long run. It’s gonna end up costing you more. You are unfair and unethical. Shame on you.

Too many issues to list, workmanship is subpar, KB says they will send back contractors to make repairs and nothing gets followed up on. Disappointed, just bought the home and considering trying to sell it.

House was 3months late and was dirty didn't clean alot of issues with house paint broken window garage is a mess leaking breaker pooping just bad work all around I was promised to fix garage never fixed it saying they can't.....

Bought house based off model home, before home was even built. Closed on home, late by the way, only to find out I have a 4’ tall fence in back yard on one side. (HOA walkway side) so now I can not have a dog bc it will jump the fence. I have absolutely no privacy in back yard at all. It’s on a major walkway so everyone passing by can see into my yard unless they are under 4’ tall!!! The home quality is cheap. Similar to CBH Corey Barton homes is known for building homes with the cheapest materials. When I brought this up to the kb rep, he said they had to do this bc the city had a “clear view” fence requirement for some of the houses. So I walked next street over and found these fences in the same type of walkway area that satisfy the “clear view” requirement. It is a diff builder. Should have bought from them!! Unable to post a pic. But fence is basically 4’ tall and then the last two feet in height, are pickets with 4” spaces between them so you still can have a “clear view” fence per city requirement. I checked w Boise fencing and this is about $2-$3 a LF diff. Minus whatever bulk discount they get for doing 6k LF of fencing in the development. My house is about 60LF so that about $120-$180 total so I can have a dog in the home I bought. The drainage doesn’t get rid of water. I have standing water all over the back yard. It just shows that they hurried and built this with the least amount of care and as fast as they could. ... More

The doors are crack and they just trying covering and the floor has little dots of paint and the walls have touch ups as well and if it’s a brand new home everything has to be new no tounch ups

Worst experience ever don't buy a home from kb

Horrible sales experience with Kelly. Constant miscommunication with superintendent Daniel. Major issues with home finish interior & exterior. Sewer backup with 2 weeks of move in 3 calls to customer service and had to call our own plumber. Island counter top broken at install, major drywall issues, garbage disposal outlet not hooked up, dryer outlet not working, block wall damage. Tub & shower damage. Stucco damage. Sewer clean out in garage above grade and trip hazard. Customer service reps entering backyard without permission or consent with dog on premises. KB customer service rep has been at home every week since we moved in 1 1/2 months ago for repairs, with still ongoing issues not resolved. Have to move out of home for 5 days for repairs on ceiling drywall that delayed us getting our keys 5 days after close of escrow, but was not completed as superintendent stated it would be. Rushed fixed. I would not recommend KB homes to anyone. ... More

I did not have a good 9 months experience with the house. A lot of delays, people not keeping their word and worst off I couldn’t live in my house due to plumbing issue. No one addresses my concern until 3 days after we called the emergency service line 5 times and worse part kb told me they would do my backyard landscape to make up the damages. Also kb does not take ownership of their mistakes and brush it off like they don’t care about the home buyer

not being considered the property line wall and not being followed up the defacts repairs

Our experience has been a nightmare. There is not enough room in this space to properly explain all of the problems we've incurred. Pushing sales people, uncooperative staff, mismanaged build, delays, delays, delays, inspections not passed, poor trades work, very poor and upon moving in after two months work still needs to be completed. Newest development is finding possible mold in our attic and having to WAIT for the warranty department to get back with us. In the meantime, we are living in a house that may or may not be safe to live in. I will guarantee you that no one at KB Homes lives in one of the houses they've built because they make enough money to buy something with quality and good workmanship. KB Homes has sent me 10 emails asking me to complete this survey and also numerous texts asking the same. Feels a bit like harassment. KB Homes wants us to have patience and understanding while we wait for their warranty department to get back with us. That is long gone now. This review is more of a warning to those considering buying a home from KB Homes....RUN!!! ... More

Multiple issues with the KB house after we moved in. You have to file claims to fix these issues and it takes long time for the construction problems to be fixed. All appointments are scheduled during my work hours. Do I need to quit my job or hire a house sitter to be at home for all these after purchase repairs? It was the worst decision of my life to buy a new construction/KB home