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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11657 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11657 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Garza New Home

  • Daniel G.
  • Verified HomeBuyer
  • May 15, 2019
  • Universal City, TX

Experienced only minimal issues. Adrian has been, and continues to be, very helpful in resolving those issues. All sale and loan associates (Amy, Lionel and David) were very helpful.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great experience

  • Rhonda H.
  • Verified HomeBuyer
  • May 15, 2019
  • Mesa, AZ

From the sales team to the construction supervisor, had a pleasant experience in building my new house.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Experience with Great Staff

  • Scott G.
  • Verified HomeBuyer
  • May 15, 2019
  • Aurora, CO

Our KB Staff was amazing in every department!! From purchase, to loan, to completion everyone was amazing!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Awesome

  • Thompson A.
  • Verified HomeBuyer
  • May 15, 2019
  • Houston, TX

Everything is great out here and makes my family and me feel very at home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Home buying

  • Martin M.
  • Verified HomeBuyer
  • May 14, 2019
  • San Diego, CA

Ryan was very helpful and thorough in our home buying experience

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Nice Home. Questionable Staff.

  • Rene A.
  • Verified HomeBuyer
  • May 14, 2019
  • Pearland, TX

Problems from the day one. Decided to continue homebuying after they worked with us to fix problems. Then problems arose again after our walk through. Tried to sell us a home with broken cabinets. Had to write multiple emails up to vice president to get our problems fixed. Staff is untrustworthy and unprofessional. We love our home but what it took to get it right was ridiculous.

KB Home responded:
Hi Rene, We're sorry for any frustration with your home and cabinets. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. – Brian

Total Score 2


Quality 4

Trustworthiness 1

Responsiveness 1

New home

  • Anonymous
  • Verified HomeBuyer
  • May 13, 2019
  • West Melbourne, FL

Very bad on communication. They almost never get back with you on anything. We closed two months ago an still cant get paint and things fixed that they promised would be done if we closed. They want you in so that they don't have to do any more work.

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 2

Great in every area!!

  • John B.
  • Verified HomeBuyer
  • May 10, 2019
  • Riverview, FL

When you have professionals in every part of the home buying process from the sales agent to the builders, the end product will always be the home of your dreams!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Kb people are great!!!!

  • Anonymous
  • Verified HomeBuyer
  • May 09, 2019
  • Corona, CA

So far everything is good.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - You get what you paid for!

  • Anonymous
  • Verified HomeBuyer
  • May 09, 2019
  • Katy, TX

You get what you paid for!!!

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

KB Home - Excellent

  • Joaquin R.
  • Verified HomeBuyer
  • May 08, 2019
  • Saint Cloud, FL

Excellent

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Get one!. Enjoy it!

  • Tim B.
  • Verified HomeBuyer
  • May 08, 2019
  • Menifee, CA

Bought 2-3 months ago. Love it. Good fit for us. New homes selling quickly. Easy process to go from look at what's possible to move-in. Lots to offer. Convenient to North San Diego, between 45"-65" to Oceanside (ocean). Good prices.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Love Our Cozy New Home!

  • Kandy S.
  • Verified HomeBuyer
  • May 07, 2019
  • Jacksonville, FL

We love the Covington floor plan! The kitchen has tons of cabinets and the island is huge. The combined family/dining/kitchen room is huge, yet very cozy. The master bedroom is cozy yet holds our king bed and three large pieces of furniture with ease. And the master closet is basically the size of a small bedroom. KB landscaped nicely and our driveway holds four cars easily, unlike all the others we looked at. Overall, very pleased!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Las Vegas Home

  • Vannak P.
  • Verified HomeBuyer
  • May 07, 2019
  • Las Vegas, NV

Thanks god this community wasn’t built like the Inspirade homes.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great customer service

  • David K.
  • Verified HomeBuyer
  • May 07, 2019
  • Jacksonville, FL

I was pleased with the experience.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Love our home, but tough to get here.

  • Kory S.
  • Verified HomeBuyer
  • May 07, 2019
  • Austin, TX

Design center experience was very good, but the building process was the opposite. We had 4 different project managers due to them moving to different communities, and at one time our house didn't have anyone work on it for 6 weeks. At a few different times, the PM actually lied to us (which was confirmed). It's been 5 weeks since we closed, and there are a ton of punch list/warranty items that are now being worked on, but it's progress. The house is becoming what we hoped for, but getting here was tough.

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 3

KB Home - The experience was amazing going to see your house built every

  • Noe M.
  • Verified HomeBuyer
  • May 07, 2019
  • Katy, TX

The experience was amazing going to see your house built every weekend picking out everything yourself and everyone was so helpful.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Excellent

  • Jesse E.
  • Verified HomeBuyer
  • May 07, 2019
  • Manor, TX

Excellent easy process

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Feel like I’m really home at last.

  • Johnnie G.
  • Verified HomeBuyer
  • May 07, 2019
  • Jacksonville, FL

So pleased, comfortable & blessed to have our own stand alone home with garage after years of living in army quarters. Nicest, reliable people to work with - we are really home sweet home!!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Very pleased

  • Broderick H.
  • Verified HomeBuyer
  • May 07, 2019
  • Pearland, TX

My KB home buying experience was awesome from beginning to end!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pay attention to details.

  • Terry G.
  • Verified HomeBuyer
  • May 06, 2019
  • Surprise, AZ

The overall house is great, we have a better than quoted SEER rating, but the toilet seat won't stay up. The hinges squeak on the pantry door. It is the little things that need attention. The KB Home crew has done an impressive job in correcting all the little detail items that have shown up in our first 30 days, if the subs would have done things correctly on the first go around there would be a 5 star rating up top.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Issues with fixes after moving in

  • Charles G.
  • Verified HomeBuyer
  • May 06, 2019
  • Leander, TX

I have had both the construction manager and sales manager both got promoted. Once the construction manager was promoted the things that were found after two weeks have yet to be resolved. I got the info for the gentleman who was supposed to take over we met I laid out all the concerns. It was a month later I had to email said gentleman because I had no update on my issues and it took him 5 days to respond.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 3

Surprise that overall great Job

  • Mitchell P.
  • Verified HomeBuyer
  • May 03, 2019
  • Jacksonville, FL

We are pleasantly surprise that KB Home Builders as a production builder has done such a great job. That the staff overseeing the building of our home was responsive to our questions and comments and made every effort to try accommodate us where they could and if they could not accommodate they explain to us why. The staff at the design studio was accommodating, understanding, and of great help in making the many choices we were faced with. Overall our experience was very positive and we are pleased to have chosen KB Home Builder as our builder. Great Job KB Home Builders we give you 5 ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Awesome staff and very responsive!

  • Jennifer I.
  • Verified HomeBuyer
  • May 02, 2019
  • Tucson, AZ

KB Home Montaretto staff, especially Ben and Rose, has been nothing but amazing. They are very responsive to our concerns or questions.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Communicate communicate communicate and do no settle.

  • Colleen R.
  • Verified HomeBuyer
  • May 01, 2019
  • Jacksonville, FL

Communicate communicate communicate and do no settle.

KB Home responded:
Hello Colleen, thank you for your feedback. If we can help with anything please let us know at CustomerRelations@kbhome.com. Best wishes. --Brian

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2