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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11538 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11538 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Very Nice House for good price

  • Phuoc-Hoan L.
  • Verified HomeBuyer
  • February 23, 2025
  • Manor, TX

Very Nice House for good price

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Not a happy customer

  • Jody S.
  • Verified HomeBuyer
  • February 22, 2025
  • Rolesville, NC

I have a long thread of email responses back and forth with the construcmanager, not superintendents, in which I continually pointed out incorrect building of my home. Several issues were sloughed off only to be issues to delay closings. Items pointed out by my private insepcthave yet to be resolved and were pointed out 3 months ago, beforethe first scheduled cloing which the builder missed. The KB lender tried to swindle me out of $17k categorized as points when I received quotes from 2 other lender for zero points and lower interest rates quoted by the KB loan officer. The ...

Total Score 3


Quality 2

Trustworthiness 1

Responsiveness 1

I had a great experience with KB homes

  • Tommy T.
  • Verified HomeBuyer
  • February 21, 2025
  • Queen Creek, AZ

Everyone was friendly and they built my home exactly how I wanted it!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Highlight of my home buying experience.

  • Timothy B.
  • Verified HomeBuyer
  • February 21, 2025
  • Clovis, CA

I would say the highlight of my home buying experience was dealing with your staff of professional, knowledgeable, and friendly people. They helped me immensely in special ordering the home the way I wanted. I can’t thank them enough for going the extra mile for me in having my home built the way I wanted. They also followed up after I moved in to make sure I was happy with my new home. I would highly recommend the staff I dealt with. They’re great! Job well done!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Jose

  • Valerie P.
  • Verified HomeBuyer
  • February 21, 2025
  • San Antonio, TX

Hire a third party inspector. AC unit behind master bedroom, is noisy (classic 1675).Toilet water level is very low. Openings in parts of the fence, pets can get out of the yard. Light switches throughout the home are at different levels.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

Justin's attention was excellent at all times.

  • Jose T.
  • Verified HomeBuyer
  • February 19, 2025
  • San Antonio, TX

Everything was excellent, I would have liked more amenities in the private room but in general everything was excellent.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Had an amazing experience overall

  • Ruth C.
  • Verified HomeBuyer
  • February 19, 2025
  • Glendale, AZ

KB has beautiful floor plans, I’m really happy with our purchase. Ruth

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Rex

  • Rakesh K.
  • Verified HomeBuyer
  • February 18, 2025
  • Riverbank, CA

Kb home team are the best team ever if you are looking to buy a new home. Sales team is Excellent with customer oriented and reliable service. Quality workmanship by the construction crew with professional advice and good support in addressing problems and issues. Best Builder in Town.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Chris was the man

  • Alexander D.
  • Verified HomeBuyer
  • February 18, 2025
  • Rolesville, NC

Appreciate Chris, he did a fantastic job.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

So responsive and respectful

  • Zara T.
  • Verified HomeBuyer
  • February 18, 2025
  • Homeland, CA

Happy to be part of KB family

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

AMAZING

  • Michael A.
  • Verified HomeBuyer
  • February 18, 2025
  • Lake Elsinore, CA

KB made everything so easy! We love our new home and are so grateful!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

What would be nice to have

  • Guadalupe P.
  • Verified HomeBuyer
  • February 18, 2025
  • Elmendorf, TX

There should be community pools and gyms

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 5

Awesome

  • George C.
  • Verified HomeBuyer
  • February 18, 2025
  • Elmendorf, TX

Completely and utterly satisfied with our KB HOME purchase,you get more square footage for the price and the layouts are awesome. Whole buying process from start to finish was smooth and pleasant

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lewis

  • Lewis R.
  • Verified HomeBuyer
  • February 16, 2025
  • Willis, TX

This was my first new home. I’ve owned several home but KB home made the process easy. My salesman Ivan was great and very patient with my numerous trips and tours of the model home I wanted to build

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Owner

  • Ramona B.
  • Verified HomeBuyer
  • February 15, 2025
  • Lockhart, TX

My home buying experience was great. The builder(Robert) kept me informed step-by-step. My first encounter with the seller or KB rep was wonderful. He was thorough and held my hand through the whole process. I was informed about each step in the building process weekly. I am now enjoying my new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Kathleen

  • Kathleen T.
  • Verified HomeBuyer
  • February 14, 2025
  • San Jacinto, CA

Everyone I worked with was great, from the sales staff of Walker and Darius to the warranty team of CJ and Mike. They listened to my needs and wants and was able to take care of them.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Mr

  • Anonymous
  • Verified HomeBuyer
  • February 13, 2025
  • Lincoln, CA

The loan experience was somewhat rough. I felt like I could not get straight answer from the KB Home loan department. My date kept being pushed out which was a pain. The customer service from the sales, design customer care was fantastic and Chad still keeps in touch.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

New Build

  • Anonymous
  • Verified HomeBuyer
  • February 13, 2025
  • Maricopa, AZ

This was my very first time purchasing a new build and the experience was awesome. The purchasing process was streamlined and easygoing. I was regularly contacted when needed and question were answered very timely. When I was able to get into the home after the process was complete, the quality was amazing and I was able to feel at home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Honest people and very easy to work with.

  • Hunter L.
  • Verified HomeBuyer
  • February 12, 2025
  • Surprise, AZ

I purchased a starter home so it won’t be the latest and greatest but the home itself is awesome. The people you work with to get your home are extremely accommodating and accessible throughout most hours of the day. I will say, Anthony and Mechelle are phenomenal to work with and can provide you with an easy and smooth experience. Anthony especially is awesome to work with and goes above and beyond to make sure you enjoy your new home and to fix anything that was previously missed. Michelle provided a seamless experience to move into the home and also seems to love her job. Great duo to get ...

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Brandon

  • Yolanda R.
  • Verified HomeBuyer
  • February 12, 2025
  • Texas City, TX

Thank you to Brandon , excellent job and customer service , he explained very clear all we need to know and even more,

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Beautiful home, wonderful service

  • Sheyla R.
  • Verified HomeBuyer
  • February 12, 2025
  • Vacaville, CA

So glad we purchased with KB. We live our new home and the staff was attentive to us every step of the way. Would recommend KB to anyone looking to purchase, you can’t beat the work and the service!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience

  • Pamela V.
  • Verified HomeBuyer
  • February 12, 2025
  • Sanford, FL

The overall process was a smooth and seamless experience. Beginning with the day I walked through the door to inquire about a new home till the signing on closing day, everyone was an expertise at their craft. Upon closing, follow up with construction staff, etc has been amazing to address a few minor issues immediately and correctly. Very please with my choice of my KB home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Sales associate sherry

  • Michael S.
  • Verified HomeBuyer
  • February 11, 2025
  • Henderson, NV

She has been very helpful from beginning to present.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Good, nice, and cool, pleased

  • Belema K.
  • Verified HomeBuyer
  • February 11, 2025
  • Fresno, TX

This is BELEMA, l would like my Brother to have a house here

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Mostly good

  • Gregory G.
  • Verified HomeBuyer
  • February 11, 2025
  • Conroe, TX

KB team set a record in closing our home to beat Christmas deadlines. Minor workmanship issues will be tallied and shared at ten-month home inspection. Landscape issues - sod appreciated but poorly installed, yard not graded well. Slow response from HOA on getting backyard shed approved - still waiting!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 3