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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11536 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11536 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Home - I have found issues in the quality of the work done and not so

  • Anonymous
  • Verified HomeBuyer
  • February 20, 2019
  • Houston, TX

I have found issues in the quality of the work done and not so great explanations for the issue.

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 5

Outstanding

  • Karl O.
  • Verified HomeBuyer
  • February 20, 2019
  • SAN ANTONIO, TX

Outstanding services provided by project manager

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Good home

  • Jason W.
  • Verified HomeBuyer
  • February 20, 2019
  • Humble, TX

Good home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Tony stepped up and took control and did a fantastic job

  • Andrew S.
  • Verified HomeBuyer
  • February 20, 2019
  • Gibsonton, FL

Tony stepped up and took control and did a fantastic job

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Summary

  • Florence S.
  • Verified HomeBuyer
  • February 20, 2019
  • Castle Rock, CO

Builder does not listen to suggestion. Afraid to spend an extra 50 dollars

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - Great floorplan and salespeople.

  • Anonymous
  • Verified HomeBuyer
  • February 19, 2019
  • Las Vegas, NV

Great floorplan and salespeople. Everyone was professional and friendly.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

First home buyer

  • Dick S.
  • Verified HomeBuyer
  • February 18, 2019
  • Las Vegas, NV

KB Homes staff has been warm and supportive throughout the construction review and move-in process. They consistently have been informative and quick to respond to any questions or repair issues that need attention.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

First time home buyers

  • Christopher F.
  • Verified HomeBuyer
  • February 17, 2019
  • Hutto, TX

For a first time home buyer we were pleasantly surprised by what we got for the price. We were looking at move in ready homes but they were older and either smaller or same size and similar price. The process in itself was an experience but got to see the transformation. All of the KB staff we worked with from start to end helped us every step of the way

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Attentive

  • Vickie M.
  • Verified HomeBuyer
  • February 15, 2019
  • New Braunfels, TX

Sales rep Robbie was friendly and kept us up to date with phone calls, emails and pictures. Construction Bill went out of his way to make sure everything was done to our satisfaction.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - No tips or guidance

  • Anne C.
  • Verified HomeBuyer
  • February 15, 2019
  • Humble, TX

No tips or guidance

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Satisfied with qualify.

  • NICOLE B.
  • Verified HomeBuyer
  • February 14, 2019
  • Katy, TX

Satisfied with qualify.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Great home buying experience

  • Philip R.
  • Verified HomeBuyer
  • February 14, 2019
  • Cave Creek, AZ

Transaction went very smoothly and everyone involved were great to work with and very friendly and responsive

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I happy with my house.

  • Hoa T.
  • Verified HomeBuyer
  • February 13, 2019
  • Austin, TX

I happy with my house. Thanks KBH

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Happy to be Home!!!!

  • Julius O.
  • Verified HomeBuyer
  • February 13, 2019
  • Manor, TX

Pick out all of the things you want at the design store, then go over your list and cut the things you can live without but keep the things that makes it yours.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

The worst and uncompromising group of people I have ever worked with!!!

  • Amy H.
  • Verified HomeBuyer
  • February 13, 2019
  • CASTLE ROCK, CO

The worst customer service. They don’t care about the customer at all!!!! Worst warranty department

KB Home responded:
Hello Amy, we appreciate your feedback on your experience. If you would like to be contacted by a representative of KB Home to discuss any concerns, please feel free to contact us at CustomerRelations@kbhome.com. We would be happy to put you in touch with a representative to assist. -- Brian

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Great to work with!

  • Kimberly C.
  • Verified HomeBuyer
  • February 13, 2019
  • Pflugerville, TX

Had a great experience building my first home with KB. Abel and Colby were excellent and built me a beautiful house!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Service

  • Lalita P.
  • Verified HomeBuyer
  • February 13, 2019
  • Manteca, CA

KB Homes Sales Office In Manteca Ca, Has an excellent customer service.The Rep Thomas And Patricia were Tenacious and Conscientious with the entire process.I have recommended KB Homes to my friends and family.We own couple of KB Homes and are pleased with the homes.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Love my home!!

  • Felicia B.
  • Verified HomeBuyer
  • February 13, 2019
  • Katy, TX

The service was amazing! They treat you like family.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

good investment

  • Roy W.
  • Verified HomeBuyer
  • February 13, 2019
  • Riverside, CA

Good value with lots of options and upgrades

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Good

  • Manuel Q.
  • Verified HomeBuyer
  • February 13, 2019
  • Cypress, TX

Good

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

very Satisfied

  • Monserrate S.
  • Verified HomeBuyer
  • February 13, 2019
  • Winter Haven, FL

Great home has all the options I wanted in a home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Overall happy with the new home process

  • Kaylen H.
  • Verified HomeBuyer
  • February 12, 2019
  • Longmont, CO

Overall happy with the new home process

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 5

Great direct hire employees.

  • Michael C.
  • Verified HomeBuyer
  • February 11, 2019
  • Georgetown, TX

As with any construction crews, it's all about the subs. The direct hire employees can not be everywhere all the time, so the subs try to get by with stuff. The direct hire folks with KB were very responsive and addressed any issues we found with the workmanship of their subs.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great experience from the consulting to owning

  • Botirkhuja E.
  • Verified HomeBuyer
  • February 10, 2019
  • Aubrey, TX

My experience with KB Home was great.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Not happy with KB

  • Fatih K.
  • Verified HomeBuyer
  • February 10, 2019
  • Round Rock, TX

My home was not clean/ready before I moved in.Wrong keys given(I am not kidding..!!) I called for some repair at home, did not get any response for two months.Will not recommend KB to my friends.

KB Home responded:
Hi Faith, we're very sorry for any frustration with the move in process and repairs. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. Best wishes. -Brian

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1