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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11644 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11644 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Customer service

  • David B.
  • Verified HomeBuyer
  • April 02, 2019
  • North Las Vegas, NV

Check home for any things that need attention from seller. Make sure you let them know when you haven't received any call backs to fix the problem. This helps the builder in who they use for their construction and appliances.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

KBH Greatness

  • Debra T.
  • Verified HomeBuyer
  • April 02, 2019
  • San Antonio, TX

The experience that I have with KBH was great from beginning to end. The internal and external staff were always quick to answer my many questions to my understanding. Staff at the Construction site was very detailed in explaining the building process every step of the way. So new home buyers can feel comfortable and at ease with the entire experience knowing that they can ask questions and receive the answers they are looking for.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Easy to work with.

  • Honnimae R.
  • Verified HomeBuyer
  • April 02, 2019
  • Manteca, CA

Easy to work with. Accommodating. Totally happy with my home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Highly recommended

  • David Y.
  • Verified HomeBuyer
  • April 02, 2019
  • Orlando, FL

Highly recommended

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Another survey

  • Erika G.
  • Verified HomeBuyer
  • April 02, 2019
  • Humble, TX

Y’all rock

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - We had a great experience.

  • Broderick E.
  • Verified HomeBuyer
  • April 02, 2019
  • New Braunfels, TX

We had a great experience. Love our home and neighborhood!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The staff are very helpful throughout from walkthrough to closing

  • Edna R.
  • Verified HomeBuyer
  • April 01, 2019
  • Las Vegas, NV

The staff are very helpful throughout from walkthrough to closing ...like Imman and Peter...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Fantastic experience all around, we love our new home!

  • Corey E.
  • Verified HomeBuyer
  • March 31, 2019
  • North Las Vegas, NV

Fantastic experience all around, we love our new home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent service

  • James P.
  • Verified HomeBuyer
  • March 29, 2019
  • Gibsonton, FL

Fast, friendly and accurate service!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - nice experience

  • Anonymous
  • Verified HomeBuyer
  • March 29, 2019
  • San Jose, CA

nice experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Very happy

  • Miguel M.
  • Verified HomeBuyer
  • March 28, 2019
  • North Las Vegas, NV

Very happy

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

First class experience

  • John N.
  • Verified HomeBuyer
  • March 28, 2019
  • Riverside, CA

Thanks for all the follow through to make this home our home! KB staff provide professionalism from the time you enter their door. Everything was on schedule and there was great communication to close the escrow in one month with follow up visits and calls. No issues, love the neighborhood and love the home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Experience

  • Laura R.
  • Verified HomeBuyer
  • March 27, 2019
  • Orlando, FL

I’m so happy I chose KBHome. Where do I start? My sales counselor Alex and Jarret were awesome in helping my family select a model that worked for us. Ashley in Design took her time to go over all options in designing and helped with style ideas. During construction Sam and Jarret kept me informed on status of my home and sent me photos as we got closer to the end (which I appreciated as I did not live close). My loan agents Heide and Cathy stayed in close contact with me and made closing stress free. Being a first time home buyer I had a lot of questions each step of the way and every team ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very satisfied

  • rosemary s.
  • Verified HomeBuyer
  • March 27, 2019
  • New Braunfels, TX

Ask question and make sure your satisfied with the answers

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Salesman Great! House is Great! Some of the Finishing touches not so great.

  • Mike S.
  • Verified HomeBuyer
  • March 27, 2019
  • Jacksonville, FL

My wife and I love our new home and the location. Our salesman was wonderful, he took the time to explain everything that would be happening..guesstimating on the timeline of how fast/slow things would happen. He answered all of our questions. Our first walk thru on the house went well and what we found wrong wasn't that bad. The disappointment has been getting the problems taken care of that were pointed out prior to our move in.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 3

KB Home - Better quality work in some areas

  • Blaine F.
  • Verified HomeBuyer
  • March 27, 2019
  • Jacksonville, FL

Better quality work in some areas

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 4

Great experience

  • Elizabeth D.
  • Verified HomeBuyer
  • March 26, 2019
  • Gilbert, AZ

The whole process was easy and fun! We will definitely do this again when we are looking for a bigger place!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The folks at KB are great to work with.

  • Adam T.
  • Verified HomeBuyer
  • March 26, 2019
  • Castle Rock, CO

The folks at KB are great to work with. There are a couple corners that they cut to save $$$, but overall good value.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Great home, great service,

  • Crystal M.
  • Verified HomeBuyer
  • March 26, 2019
  • Leander, TX

KB builds homes for actual families. They have useful closet spaces and their floor plans make sense. They have livability in mind.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - We love our new home

  • Myona K.
  • Verified HomeBuyer
  • March 26, 2019
  • West Melbourne, FL

We love our new home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good at First but then

  • Ashley H.
  • Verified HomeBuyer
  • March 26, 2019
  • Universal City, TX

The sales office was great, the design studio was great, the construction manager was great at first but then. I don't even want to get into how terrible my process was and the lack of attention to detail and lack respect as a customer paying nearly 300K for a house and someone blowing off my concerns and acting so nonchalant about things towards the end. If it wasn't for all I put into the house I would have walked away form it all! 3 days after I closed the construction workers ran over my lawn and it took more than a week for me to hear back from the construction manager when I reached out ...

KB Home responded:
Hello Ashley, thank you for your feedback. We are sorry for any frustration with your home and would be happy to connect you with a representative to look into any concerns. You may e-mail CustomerRelations@kbhome.com for assistance. --Brian

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 1

Very Happy

  • Ronald H.
  • Verified HomeBuyer
  • March 26, 2019
  • North Hills, CA

KB delivered a fantastic house at a value price. I would recommend KB to others looking for a new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great New Home

  • Nathan P.
  • Verified HomeBuyer
  • March 26, 2019
  • Longmont, CO

Thanks, KB for building our "forever home"!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Happy to be home

  • Judson B.
  • Verified HomeBuyer
  • March 26, 2019
  • Menifee, CA

Last home for retirement.. Lots of room.. Nice area... Everyone involved went out of there way to accomplish this event. I will recommend this for anyone.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Top Notch

  • Virginia K.
  • Verified HomeBuyer
  • March 26, 2019
  • Las Vegas, NV

I had a wonderful experience buying with KB. My salesman, Guy and superintendent, Tyler were the best. They took care of any questions I had right away. They made this process so smooth and enjoyable. Top notch service!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5