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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11804 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11804 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Home - No 1 Builders

  • Ram S.
  • Verified HomeBuyer
  • April 23, 2019
  • Mesa, AZ

No 1 Builders

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great House

  • Melanie S.
  • Verified HomeBuyer
  • April 23, 2019
  • Converse, TX

Home buying experience was wonderful. We were kept informed of the progress of the house while being built. Everyone involved was very responsive to all inquiries. I would definitely buy another KB Home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent Home

  • Michael K.
  • Verified HomeBuyer
  • April 23, 2019
  • Tucson, AZ

KB makes excellent homes!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - My experience with purchasing my home was very good and fast

  • Jacqueline P.
  • Verified HomeBuyer
  • April 23, 2019
  • Cary, NC

My experience with purchasing my home was very good and fast paced, they had the design I wanted and even had upgraded options. The house was already built and ready to move in to and had everything I needed. The final inspection of the house was quick and my final move in was easy. The quality of my new home is excellent and brand new with all modern designs, it’s also a great location near parks and shopping centers. The builders team were very accommodating and fixed any problems I had almost immediately or in a timely manner. I had a great experience finding and purchasing this home, the ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Homes Circuit , Milpitas CA - Stay is good so far, HOA seems very high for the provided facilities

  • Abhijeet B.
  • Verified HomeBuyer
  • April 23, 2019
  • Milpitas, CA

Moved to new home a month back, no issues with any plumbing, electricity points. Construction quality seems good. Lot of units are still under construction and that causes some disturbance . HOA is very high for the facilities provided. Play area for children can be made better. Few outdoor exercise equipment provided are of no real use, they could have instead provided a gym or second play area for kids. Or rather reduce HOA.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Terrible

  • Dragon W.
  • Verified HomeBuyer
  • April 23, 2019
  • New Braunfels, TX

You turned me down for a loan of 240K. My income is 250k a year and my net worth is 5.5 million. I paid cash for the house. I understand large corporations have rules. They also have no common sense.

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

Communication

  • Anonymous
  • Verified HomeBuyer
  • April 23, 2019
  • Santa Clarita, CA

Process started off positive. This was our second KB home so had some knowledge of the process and what to expect. As time progressed we were offered design credits and improvements that were told could not be accommodated at the 11th hour due to materials being ordered for the house construction placed by the previous buyer that fell out of the deal. Sales staff was prompt at replies prior to construction, but questions to answers toward completion of the house began to take a few days for a reply. My suggestion would be for sales to be transparent and design and construction to tighten ...

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Five Star

  • Virginia C.
  • Verified HomeBuyer
  • April 23, 2019
  • Las Vegas, NV

Cant thank kB home enough for the help we need in order to get our home. Quality of the house and service is 5 star rating. Best decision we ever made. Thank you kb home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - great!

  • Yao W.
  • Verified HomeBuyer
  • April 23, 2019
  • San Jose, CA

great!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - From start to finish we had a great experience!

  • Sara S.
  • Verified HomeBuyer
  • April 23, 2019
  • Las Vegas, NV

From start to finish we had a great experience! I would recommend KB Home to anybody looking to purchase a new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - All good

  • Lihao G.
  • Verified HomeBuyer
  • April 23, 2019
  • Tucson, AZ

All good

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

I love kB homes

  • Edward S.
  • Verified HomeBuyer
  • April 23, 2019
  • Round Rock, TX

Kb homes are the best homes

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Awesome experience

  • Jaime P.
  • Verified HomeBuyer
  • April 23, 2019
  • Winter Haven, FL

Good first buyer experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Happy, would build again

  • Tammy V.
  • Verified HomeBuyer
  • April 23, 2019
  • San Antonio, TX

The entire process building with KB was extremely smooth. We love the flexibility of choosing different options, changing floor plans, and adding different features to make our home unique. The only wish we had was better quality flooring/non-carpet options for the base options (carpet is pulling up and going flat after 1 month).

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Good not Great

  • Anonymous
  • Verified HomeBuyer
  • April 23, 2019
  • Kyle, TX

Overall buying a KB Home house has been good, selecting the plot and model was easy. Then came the selections at the home studio, it was ok, there were some selections that they offered and some they did not offer but then when the building process began those items that were offered were taken away with the explanation of "Oh we don't offer that at that location/anymore ect." The items that the home studio said were not available I have seen on several of the other homes, it seems like no one know what was supposed to be offered. Then there were changes made some were beneficial others ...

Total Score 3


Quality 1

Trustworthiness 3

Responsiveness 3

Pleased but with issues

  • Manuel C.
  • Verified HomeBuyer
  • April 23, 2019
  • Universal City, TX

Craftsmanship, damaged cabinets, caulking, damaged drywall, damaged wall trim, unfinished garage was agreed on but the drywall was damaged. Planks on the brand new fence were popping off the rails. I spent time and money repairing items in the a brand new house I paid over 330 thousand for. I didnt expect this from a brand new home, maybe I expected more. We are going on 2 months in the house and I cant tell you how many work orders were put in for repairs on top of the work I put in. I also had the sprinkler system break and now I have a 2000 dollar water bill KB is trying to deal with. ...

KB Home responded:
Hi Manuel, We're sorry for any frustration with your home and other issues. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Brian

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 5

KB Home - craftsmanship

  • Joseph L.
  • Verified HomeBuyer
  • April 23, 2019
  • Corona, CA

craftsmanship

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

Great Builder!

  • Mindy M.
  • Verified HomeBuyer
  • April 23, 2019
  • Gibsonton, FL

The whole process went smoothly and the attention to detail was great! Everyone was extremely helpful and understanding.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Smooth process from beginning to house closing

  • Anonymous
  • Verified HomeBuyer
  • April 22, 2019
  • Round Rock, TX

The KB Home staff has been helpful from beginning to home closing. They're attentive and responsive to questions, comments, or issues that come up throughout the process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good Experience

  • David C.
  • Verified HomeBuyer
  • April 20, 2019
  • Georgetown, TX

The overall buying experience was a positive one. I had never built a house before and didn't really know what to expect. KB led me through the process with no major problems.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Great experience

  • Deanna S.
  • Verified HomeBuyer
  • April 19, 2019
  • Surprise, AZ

Everything’s was great with my build. The sales person and the contractor were by far the people that made my experience great.

Total Score 5


Quality 5

Trustworthiness 4

Responsiveness 5

First time home buyer

  • RONNIE G.
  • Verified HomeBuyer
  • April 19, 2019
  • Katy, TX

Finding my first house with KB Homes was a thrilling process. They were very responsive, they told me exactly what was required, and they provided me with steps to closing my deal.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - On original walk through we tagged spot to be repair and six

  • Anonymous
  • Verified HomeBuyer
  • April 17, 2019
  • San Antonio, TX

On original walk through we tagged spot to be repair and six weeks later not resolved.

KB Home responded:
Hello, we are sorry for your frustration and would like to help. If you have not already contacted Customer Care regarding the issue, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 3

We love our new home by KB!

  • Selena S.
  • Verified HomeBuyer
  • April 17, 2019
  • St Johns, FL

We were extremely satisfied with the level of professionalism and quality of workmanship we experienced with KB Home. Highly recommend them!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great Home

  • Jose J.
  • Verified HomeBuyer
  • April 17, 2019
  • Boerne, TX

Great Home

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5