KB Home Reviews
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What Homeowners Have to Say About KB Home.
KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11536 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Paint
- Jeffery E.
- Verified HomeBuyer
- January 24, 2019
- Humble, TX
Disappointed in the quality of the interior paint. Paint splatter is on almost all 1/4 round and floors. Painters did not caulk under any door frames.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Go with KB
- Cherita G.
- Verified HomeBuyer
- January 24, 2019
- Houston, TX
What I like most about the team is how responsive they were to my needs and questions. I had direct numbers for each member of my team and each person regularly checked to make sure I was satisfied.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
KB Home - Great home
- Zachary P.
- Verified HomeBuyer
- January 24, 2019
- Menifee, CA
Great home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Commitment
- Joy R.
- Verified HomeBuyer
- January 24, 2019
- Apex, NC
What’s committed at the time of closing is not yet done . I am still waiting for that . And also no body contacted me for 1 month inspection.
KB Home responded:
Hi Joy, we're very sorry for any frustration. If you need assistance with this matter or have any questions please do not hesitate to email CustomerRelations@kbhome.com, and we will ensure you are contacted. -Brian
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
Excellent customer service
- Randy A.
- Verified HomeBuyer
- January 24, 2019
- Hutto, TX
really good buying experience from contract to closing.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Sales staff is excellent and the whole sale and closing process
- Stephen R.
- Verified HomeBuyer
- January 23, 2019
- Aurora, CO
Sales staff is excellent and the whole sale and closing process was very efficient and professional.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Satisfied Customers
- Anonymous
- Verified HomeBuyer
- January 23, 2019
- Universal City, TX
Adrian, Lionel and David are a great team. Make the process easy and great follow up. They go above and beyond to be helpful!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - I like everything I have in my new home
- Samuel L.
- Verified HomeBuyer
- January 22, 2019
- Round Rock, TX
I like everything I have in my new home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Quality of construction best we came across.
- Michael R.
- Verified HomeBuyer
- January 22, 2019
- Winchester, CA
Quality of construction best we came across. We looked at many homes ant this was the best. They have promptly fixed all our issues.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Happy buying home from KB Home
- Pydi P.
- Verified HomeBuyer
- January 22, 2019
- Leander, TX
I am very happy with the home. Except few minor issues, which already taken care or being taken care by KB Home, we are very pleased with the house.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
excellent
- Douglas E.
- Verified HomeBuyer
- January 22, 2019
- Converse, TX
outstanding house, we did everything over the phone from out of state, everyone was terrific
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Love the place, Not so much the Customer Service or responsiveness.
- Anonymous
- Verified HomeBuyer
- January 21, 2019
- Gardena, CA
It is like jumping through hurdles to get someone to tell you what, when and how to repair something. There is so much red tape. You go through many people trying to find out if your issue is even in the pipeline. If your issue is a small fix, the repair is sloppy, causing other damage. Make sure every little thing is fixed and checked prior to closing to avoid these unnecessary headaches. I am still waiting for the new working keys to the front gate. It is a shame, as I like the property.
KB Home responded:
Hi Nicola, we're very sorry for any frustration with the repairs. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. -Brian
Total Score 2
Quality 4
Trustworthiness 2
Responsiveness 1
KB Home - Good experience
- Aaron H.
- Verified HomeBuyer
- January 21, 2019
- Houston, TX
Good experience
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great home!
- Justin K.
- Verified HomeBuyer
- January 21, 2019
- Manor, TX
The whole process was smooth and I love my new home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - overall it was a good experience.
- Anonymous
- Verified HomeBuyer
- January 21, 2019
- Elk Grove, CA
overall it was a good experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Covers the Bases
- Trust R.
- Verified HomeBuyer
- January 21, 2019
- Tucson, AZ
As a Real Estate Appraiser for 25 years I have dealt with many builders, both custom and tract, and I chose a KB home because of its quality , attention to detail and ease to work with. KB also makes it easy for a seasoned homebuyer or a first time homebuyer as they guide you through the whole process and work with all other facets of the purchase from financing to insurance and final closing. A final note: The service didn't end after the closing. Several small issues came up during and after moving in and the on site construction supervisor was easy to work with and handled them all ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Sanverno Review
- KaSandra J.
- Verified HomeBuyer
- January 21, 2019
- Surprise, AZ
The home itself is beautiful and the contractor staff was very helpful throughout the process.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Everything great but the financing process!
- Steven M.
- Verified HomeBuyer
- January 20, 2019
- Mascotte, FL
We were so happy about everything but the finance process. A delay resulted in us having to pay for mortgage insurance; due to our floors being back ordered. Also, our lot price made our closing cost of our home, higher than our home is even worth.
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Review summary
- Anonymous
- Verified HomeBuyer
- January 20, 2019
- Las Vegas, NV
Everyone I’ve worked with has been incredibly nice. Unfortunately there was some sloppy work done in a few areas and I’m still waiting for an issue to be fixed almost two months after moving in.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Happy Homeowner!
- Barbara K.
- Verified HomeBuyer
- January 20, 2019
- Tucson, AZ
Loving the small gated community of single story only homes!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent service and very good quality of home
- Jose F.
- Verified HomeBuyer
- January 20, 2019
- Stockton, CA
Excellent service and very good location .
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very Responsive
- Taylor M.
- Verified HomeBuyer
- January 19, 2019
- Elk Grove, CA
Rob Charles and his team are fantastic. Every issue is met with professionalism and fixed in a timely manner.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Customer Service
- David A.
- Verified HomeBuyer
- January 19, 2019
- Richmond, TX
They need to improve on customer service
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
KB Home - Customer servile during the building process was amazing!
- Fawzia Y.
- Verified HomeBuyer
- January 19, 2019
- Winter Garden, FL
Customer servile during the building process was amazing!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - It was an overall smooth experience.
- Harpreet B.
- Verified HomeBuyer
- January 19, 2019
- Sacramento, CA
It was an overall smooth experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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Floorplan Name:
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Floorplan Name:
Home by [BUILDERNAME]
Builder Reviews Total Score in all areas
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