KB Home Reviews
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What Homeowners Have to Say About KB Home.
KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11804 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
KB Home - KB Homes is a trusted builder, good quality, good price and good
- Anonymous
- Verified HomeBuyer
- April 16, 2019
- Houston, TX
KB Homes is a trusted builder, good quality, good price and good services.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Build Elsewhere
- Anonymous
- Verified HomeBuyer
- April 16, 2019
- Mesa, AZ
KB uses the cheapest sub contractors possible and it clearly shows in their workmanship. KB employees will try their best to make best of a situation but the work actually being completed during construction is horrendous.
KB Home responded:
Hello, we appreciate your feedback on your experience, and we will be sure to share your comments with KB Home division management. If you would like to speak with a representative regarding your home, please feel free to e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 4
Smooth Transition
- John M.
- Verified HomeBuyer
- April 16, 2019
- Universal City, TX
The whole KB team from Lionel in the loan department, to Warren in sales, to Steve and Dalton in construction, worked together to build our final retirement home. Everyone involved made this 9 month journey as rewarding and stress free as possible. Thanks to the entire team for a beautiful and well constructed home we'll enjoy for many years to come.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Great experience
- Mansur N.
- Verified HomeBuyer
- April 16, 2019
- Aurora, CO
Great experience
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very pleased....
- Anthony D.
- Verified HomeBuyer
- April 15, 2019
- Magnolia, TX
Happy wife happy life..
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - I love the home.
- Imelda H.
- Verified HomeBuyer
- April 14, 2019
- Las Vegas, NV
I love the home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Could have used better quality fixtures
- David J.
- Verified HomeBuyer
- April 12, 2019
- Rocklin, CA
Could have used better quality fixtures. Also there is lots of overspray on the flooring. It very good at details.
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 5
Bitter! Sweet!
- Anonymous
- Verified HomeBuyer
- April 12, 2019
- Fresno, CA
The house is up to our standards. It's perfect for our family. We love it. However, sales person who was "helping" us was deceiving in what she said we would get in incentives. Read the fine print...Don't take any employees word as truth unless it's in writing. Made our first time home buying experience bitter sweet. We went through a lot to get our house, but since we moved in, It has been good. It helped that our lender was outside of KB or we would have not bough our house. Hope others experience is much better than ours was. The house is absolutely great thought!
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Love my new house!
- Paula H.
- Verified HomeBuyer
- April 12, 2019
- Manor, TX
I love my new house! And the excitement of watching it being built and keeping me updated throughout the building process was wonderful and exciting to see/watch.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
New house
- Tushar P.
- Verified HomeBuyer
- April 11, 2019
- Leander, TX
Many small issues and couple of big things we found and let the kB know but no one comes to fix it
KB Home responded:
Hi Tushar, we are sorry for any frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian
Total Score 2
Quality 3
Trustworthiness 3
Responsiveness 1
Great experience with KB home
- Erin B.
- Verified HomeBuyer
- April 11, 2019
- Pflugerville, TX
Love my house and the experience I had. Please don’t make me review this again. I’ve had a great time with the contractors and the sales team was very helpful. I’ve done three of these and have given you rave reviews each time. Please accept it.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home guaranteed
- Henry W.
- Verified HomeBuyer
- April 11, 2019
- Katy, TX
Be patient!!
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Awesome
- Chukwuka U.
- Verified HomeBuyer
- April 11, 2019
- Jacksonville, FL
Ask questions even the ones you think are common sense, because when I finally moved in I was shocked that stuff I thought was common and found in almost every apartment was not available. I still haven't unpacked my bathroom because I don't have any where to put my stuff because nobody advised to upgrade to cupboards with drawers. Very frustrating.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Hardy Preserve
- Steven M.
- Verified HomeBuyer
- April 10, 2019
- Tucson, AZ
KB homes have always been a great builder and quality craftsmanship.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
KB Home - Everyone has been so nice and extremely responsive.
- Michael D.
- Verified HomeBuyer
- April 10, 2019
- Austin, TX
Everyone has been so nice and extremely responsive.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Helpful and caring
- Lea R.
- Verified HomeBuyer
- April 10, 2019
- Las Vegas, NV
We’re so glad we invested in purchasing our first home with KB homes as they accomplish every need in making us feel comfortable and that our home is top tier as it could be. They are friendly and understanding when it comes to little or big fixer uppers. Thank you to the ones who reach out to us to see how we’re doing every so often and the ones who’ve fixed out the problems that occur. Robert has been coming to our home to see what’s going on and has been a total help since then. I can honestly say their standards must be high as they live up to it
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
It’s been great!
- Jose G.
- Verified HomeBuyer
- April 10, 2019
- San Antonio, TX
All the people we worked with were phenomenal! Jordan was great, Lionel was awesome, and Mario is still following up with me in the house even after the closing, which is amazing!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Last move and best move!
- Jean M.
- Verified HomeBuyer
- April 10, 2019
- Manteca, CA
Thomas, Marcus, Brandon and Rudy were all great from start to finish. We dealt with Thomas the entire eight months we waited for our house. He always answered our questions, went over things multiple times, texted and emailed us as well. He's very knowledgeable and experienced and very trustworthy given he knew our personal situation. Marcus from finance also helped us with our financing options and got us a great rate. He also made time to go over things with us after hours taking away from his personal family time. Brandon was on top of things making sure all the options we had were correct ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - The process for getting approved for a loan is very stressful
- Clifton T.
- Verified HomeBuyer
- April 09, 2019
- Stockton, CA
The process for getting approved for a loan is very stressful and time consuming glad it's over.
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 5
KB Home - Respect
- Anonymous
- Verified HomeBuyer
- April 09, 2019
- Elk Grove, CA
Respect
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
THE CARPET HAS BUMPS ON IT, IT FEELS LIKE SOME OF THINGS ARE NOT GOOD MATERIAL
- Anonymous
- Verified HomeBuyer
- April 09, 2019
- West Melbourne, FL
CHECK EVERYTHING WHEN MOVING IN. THE HOUSE IS WELL DONE, BUT SOME THINGS MAY BE FORGOTTEN BY THE PEOPLE WHO ARE IN CHARGE.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
Watch them like a hawk
- Kirby C.
- Verified HomeBuyer
- April 09, 2019
- Longmont, CO
Our home was not clean when we moved in, and there were multiple things that needed repair. There was construction debris thrown on top of our kitchen cabinets, trash in the yard, saw dust coating the backs of all our doors and trim, drywall dust stuck to all the window frames, paint on the floors and the carpet, gobs of caulking dripping out of the window panes and the list goes on and on. We had our house mold tested before drywall was installed, and sure enough, there was mold in half a dozen places on the framing. KB was great about having a reputable company remediate all the mold. ...
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 5
Subs
- Troy S.
- Verified HomeBuyer
- April 09, 2019
- New Braunfels, TX
Very disappointed in the sub contractors. Especially the tile/flooring company. Also the painters. We moved in 1-1/2 months ago and we are still waiting on issues to be fixed
Total Score 3
Quality 2
Trustworthiness 4
Responsiveness 2
KB The best.
- Erick L.
- Verified HomeBuyer
- April 09, 2019
- Elk Grove, CA
Thank you all . My new home is amazing 5 stars. The KB Team is Awesome!!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
As a band of employees great, as a builder would not work with again.
- Ashley P.
- Verified HomeBuyer
- April 09, 2019
- Riverview, FL
As a band of employees great, as a builder would not work with again.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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