KB Home Reviews

We were promised moon but then during closing things were still not done. Commitments were broken and no communication whatsoever

Considerably appropriate and timely execution with the process of homebuying procedures.

Ok experience, would like more help and transparency in the process and what happens after closing.

The loan personal had the experience to help u buy n helpful

They were really great to work with, any time I had any questions they got answered quickly! Any issues or concerns I had they offered resolutions. I’d definitely recommend.

The Loan process was a nightmare

Thanks kb home , working hard helping me get a new home, I will recommend to anyone who wants to find a new home with kb home.

Overall, our experience was excellent.

Buying a new home that is brand new, was a great experience. We had the opportunity to upgrade a few options, the builders were generous in delivering a few of those wants. overall, very pleased and will definitely let others know.

From start to finish, I was informed the entire time on the process of designing the home to the construction/completion of the home. Everyone was knowledgeable and helpful.

Great service by all Teams!

I am very happy with my purchase. I had a wonderful buying experience.

OVERALL NO COMPLAINTS. IT WAS A PRETTY PAINLESS PROCESS.

Great experience only issue is I still do not know who Solar Company is and how to get the service started due to original Solar Company going out of business. I have gone online and called the Solar Company that was referred to me with no response. I would like to get this issue resolved as soon as possible.

Natasha, Randy, Tami, Jason ,and Candy make up the "Dream Team" in our homebuying experience. Everyone treated us cordially with their friendliness, knowledge and expertise and responsiveness. There were some issues here and there but they did make the experience wholesome and smooth overall and made sure we were home for the Holidays , as promised. 5 stars all the way.

It was nice working with Loan officer Todd and construction manager Sam including sales person Jim.

Desde el inicio fuimos atendidos muy cordialmente y mostrndonos todas las bondades del proyecto. Como todo proceso tal vez el de obtener el credito y que todo quede claro puede crear confusión, pero fue solucionado oportunamente y de manera muy profesional.

Everything was smooth every step of the way. KB team did an excellent job! Great team.

Grate KB how is best of the best

It was wonderful working with Marshall on our new home purchase. Ian was very good in going through the warranty process and taking care of any issues promptly.

The builder was great dusty but to be honest find you an outside lender cause kb lenders don’t know how to do there job Anita was terrible worse experience ever she stressed me out daily lied about everything from the start and then other lenders tried to fix her mess and couldn’t felt so bad for the guy trying to help but to many people warned me to get an outside lender I should have listened from the start but my home is beautiful love the open concept but get you an outside lender less stress

It has only been a little over two months since my closing date, and my homebuilder, Tyler, is no longer responding to issues that I've brought to his attention for the past month. The main issue now is the irrigation system. I've paid over $2,000 in water bills for a five week period. In a past phone call, Tyler accepted blame for the issue, and we discussed a reimbursement plan. I have followed through with that plan, and Tyler hasn't responded to my email, texts, or phone call. I'm not willing to accept that loss, so it looks like I'm going to need to contact a lawyer concerning that issue. Further, when I responded to my first KB survey and had issues (mainly a home inspection report that I got after closing that showed problems with the roof), I requested that someone other than Tyler to contact me, and KB simply had Tyler respond to my issues. I'm sure KB won't publish this review without contacting me, so I'd appreciate it if someone higher on the ladder at KB than Tyler will contact me. ... More

If I could go back and wait to purchase a home, I would. My home buying experience was horrible and now that I’ve closed it’s been my biggest regret. There’s been so many issues and bad customer service. I didn’t have this bad gut feeling for nothing. I can’t wait to get over my waiting period to put my house up for sale. I dont even care to lose Im just done with this headache.

Iona, and Arthur and Rodney were 100% great. Ioana took care of me with all the finances and she looked out for my best interest, not KB's. Arthur always responds back when I need help and Rodney explained the building aspect of the home in a way I could understand. All very trustworthy.

Jerry, superintendent, Derrick, Kat (cust service) 5 stars; quick response to issues.