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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11649 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11649 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Sales office is very good.

  • Anonymous
  • Verified HomeBuyer
  • April 16, 2025
  • Homeland, CA

The Sales office (Christina) is Great. The Home orientation and warranty guys are real good and responsive. The KBHome Mortgage office is quite inept. They seem to not have their act together to get the information for loan processing in a timely manner. Took 3 months to get this closed!

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience

  • Anonymous
  • Verified HomeBuyer
  • April 16, 2025
  • Jacksonville, FL

They kept you informed every step of the way.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great home buying experience

  • Anonymous
  • Verified HomeBuyer
  • April 16, 2025
  • El Cajon, CA

From the sales agent to builder and rest of the team were very friendly and helpful. Always one call away to solve any issues and problems.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience, we love our new home!

  • Diana U.
  • Verified HomeBuyer
  • April 16, 2025
  • Clermont, FL

We love our new home and our community. They offer great floor plans and design options to choose from. KB Home team is outstanding and they have helped us on every step of the process. Buying a house can be a stressful process but we really enjoyed it.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Imperial Forrest Staffers

  • David R.
  • Verified HomeBuyer
  • April 15, 2025
  • Alvin, TX

From the beginning to the end everyone from the sales team through to the finance team and then the construction manager were there for any of my concerns about the process of building a house. The contractors were very helpful and respectful of the fact that they were in a home that was being built for someone else and took pride in their work.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Wonderful team to work with

  • Nathan D.
  • Verified HomeBuyer
  • April 15, 2025
  • Texas City, TX

I was nervous starting the process but everyone at KB were available and answered all my questions. I think the price is fair for the value of the home, especially compared to others in the area. Overall I am incredibly happy with the experience and thankful for all the help the KB team offered throughout every stage of the process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

It was a good experience

  • Anthony M.
  • Verified HomeBuyer
  • April 15, 2025
  • Riverview, FL

It was a good experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Love our new home

  • Dalia M.
  • Verified HomeBuyer
  • April 15, 2025
  • Casa Grande, AZ

We love our new home, quality of materials need to improve however, the house is beautiful!!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Janice and Trevor were phenomenal

  • Jonathan L.
  • Verified HomeBuyer
  • April 15, 2025
  • Anaheim, CA

It was a bit of a process, but both Janice and Trevor were great and very helpful in dealing with the stresses of purchasing the new home. Highly recommended.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Honest Review

  • Isiah D.
  • Verified HomeBuyer
  • April 12, 2025
  • Lincoln, CA

I have no problems with the sales representative and the home buying experience but I do have a problems with the materials/equipment of the house. My family and I just moved in 1st week of February 2025 and we already encountered problems with the dishwasher on our 2nd week and now, our garage door.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Highly Recommend!

  • Shandette H.
  • Verified HomeBuyer
  • April 10, 2025
  • Thornton, CO

My experience buying from KB Home was one of my best home buying experiences! I felt like the entire team cared about the quality of the home and communicating at every step. I highly recommend KB Home to anyone!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

First-time Homeonwer

  • Prince D.
  • Verified HomeBuyer
  • April 10, 2025
  • Hollister, CA

First-time homebuyer...this was our family big step, and I’m grateful that our experience was as smooth as it was. From the beginning, I felt supported and informed, which made the process much less overwhelming than I expected.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Hassle free and everyone was wonderful

  • Pamela P.
  • Verified HomeBuyer
  • April 10, 2025
  • Surprise, AZ

From sales to the loan officer, they were all great

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Kbhome dont care about clients

  • Anonymous
  • Verified HomeBuyer
  • April 09, 2025
  • Gilbert, AZ

Kbhomes dont care about clients issues or try to resolves them. All they want is to close the home.

Total Score 1


Quality 3

Trustworthiness 1

Responsiveness 1

Chris was great to work with

  • Steven L.
  • Verified HomeBuyer
  • April 09, 2025
  • Parrish, FL

we love our new home great value for the money

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Adrean

  • Adrean N.
  • Verified HomeBuyer
  • April 09, 2025
  • Parrish, FL

It was quite easy and speedy. My own challenge was that they had to change loan officer 3 times during my process. After the change I had to resubmit every document which was stressful for me.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 4

Outstanding support by KB builders and staff.

  • Katherine B.
  • Verified HomeBuyer
  • April 08, 2025
  • Sahuarita, AZ

Both my husband and I love our new home. When we first went to KB office, we had an understanding staff (Ray) who helped through the whole process. It was a smooth process and did not experience any problems. We were grateful by KB staff, builder (Jerry) and Ray for the support they provided for us. We moved from CA to Sarhuarita, AZ and we are very happy here.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Huu

  • Huu N.
  • Verified HomeBuyer
  • April 08, 2025
  • Lakeland, FL

All electricity and water have problems, insects throughout and outside. I tried to contact but they were too late to fix them

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Nice

  • Anonymous
  • Verified HomeBuyer
  • April 06, 2025
  • Clermont, FL

A nice experience. The quality of workmanship & materials is very good. Good options at the design center.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

GREAT!!!

  • Maria B.
  • Verified HomeBuyer
  • April 06, 2025
  • Folsom, CA

KB people are very kind and good fast transaction

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

They made buying FUN!

  • Renee T.
  • Verified HomeBuyer
  • April 05, 2025
  • Round Rock, TX

We are really happy with the whole process of building and buying with KB. From our sales rep (Andrew) to our builder rep (Brandon) and our lender (Jaime) every single person was responsive and helpful! They really kept us updated often - at least weekly if not more - and were all very personable to work with. We have already told family and friends about our experience. Thank you for building our dream home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

experience great

  • Hong Y.
  • Verified HomeBuyer
  • April 03, 2025
  • St Johns, FL

We love our new home! KB Home was thorough and attentive, especially Melissa who ensured every detail was perfect. Their dedication made our move-in smooth and stress-free. Highly recommend

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Awesome

  • Anthony B.
  • Verified HomeBuyer
  • April 03, 2025
  • Youngsville, NC

Very professional staff. Quality and concern for detail and very responsive.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

malo el servicio postventa

  • Anonymous
  • Verified HomeBuyer
  • April 02, 2025
  • Davenport, FL

Cuando vas a comprar todos son amables, pero luego cuando tienes dudas o consultas ni te responden, y si lo hacen es de mala manera.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

I would buy another home from KB Homes

  • Diane T.
  • Verified HomeBuyer
  • April 02, 2025
  • Puyallup, WA

I have built homes with other builders before but never have I had the communication and follow through that I experienced with KB Homes. The schedule was on time. They followed up with one item I wanted during the build process that I expected them to say no more o but they said yes. This was the only time I have had all items from inspection and final walkthrough done prior to me getting my keys. That’s a first!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5