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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11804 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11804 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Nice homes for the price

  • Ray H.
  • Verified HomeBuyer
  • March 19, 2019
  • North Las Vegas, NV

Overall I'm happy with the home and floor plans..If I had to gripe about anything I would say I'm a little disappointed with the small backyard and a small issues with the wiring of the house. (Cable and the internet) not really sure who the responsibility really falls on weather it's Cox or the home builder, because both are saying it's the other party and unfortunately I'm caught in the middle. Other than that I would still give the home builder a very high 8 for a respectable rate of 10.

KB Home responded:
Hello Ray, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. You may e-mail CustomerRelations@kbhome.com for assistance. Enjoy your home. -Brian

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Great builder!

  • Abdul U.
  • Verified HomeBuyer
  • March 19, 2019
  • Richmond, TX

KB Home is a great builder. You wont find the same quality anywhere else. The whole build process was a great experience and very engaging from start to to finish!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Satisfied

  • Rosalie S.
  • Verified HomeBuyer
  • March 15, 2019
  • North Las Vegas, NV

Ask for paint choices

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great Builder - Great Home

  • Richard G.
  • Verified HomeBuyer
  • March 15, 2019
  • Castle Rock, CO

Without exception, the KB employees that we have had contact with in the fields of sales, finance and construction have all been competent, friendly and extremely helpful.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Had a very good home buying experience with KB.

  • Anonymous
  • Verified HomeBuyer
  • March 13, 2019
  • Hayward, CA

Had a very good home buying experience with KB. So far enjoying the new home without any problems and staff is very responsive too.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

How would you review us

  • Angelito G.
  • Verified HomeBuyer
  • March 13, 2019
  • North Las Vegas, NV

Very satisfied with the customer service. Excellent price of the home.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - Overall good home to live in

  • Anonymous
  • Verified HomeBuyer
  • March 13, 2019
  • Pflugerville, TX

Overall good home to live in

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Home review

  • Edwin Y.
  • Verified HomeBuyer
  • March 12, 2019
  • Port Saint Lucie, FL

Our home experience with KBHome started when meeting the sales person who was professional while making us feel like personal friends. Through out the building of our home, our sales person, Kathryn kept constant contact and the construction supervisor, Charles was always available for any questions or concerns we had. We are very happy with our new home.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Home delivered on time!

  • Anonymous
  • Verified HomeBuyer
  • March 12, 2019
  • Upland, CA

Very responsible people! The home really was built around the time they said it would be. They set the right expectations and delivered on it. I really don't like salespeople who over-promise and undelivered, such a waste of my time. KB Homes was just straightforward, hardworking and honest.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Awesome experience

  • Janine S.
  • Verified HomeBuyer
  • March 12, 2019
  • Menifee, CA

I’m an extremely busy person. Rhonda at KB homes was so helpful and made sure the experience was as easy and quick as possible. Jean, the Superintendent was awesome at following up with minor issues. This team wants you to have a good experience. It showed in their above and beyond customer service.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Homes are the best.

  • Harold R.
  • Verified HomeBuyer
  • March 12, 2019
  • Maricopa, AZ

The employees of KB Homes are very polite and very helpful on any issues or questions you may have. For any homes that we have inquired into KB Homes are the best in quality and plenty of space in between homes. Houses are not built so close together. Neighbors are not so close to you that you feel like that they are on top of you.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Cobblestone Villas

  • Karen L.
  • Verified HomeBuyer
  • March 12, 2019
  • Gilbert, AZ

Very nice community and great location. We have a nice floor plan and very happy with our new house.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Seamless from Purchase to Build to Closing

  • Anthony G.
  • Verified HomeBuyer
  • March 12, 2019
  • Manor, TX

Our experience with KB Homes was a very pleasant one. They kept us updated throughout the process and immediately addressed and corrected any issues that arose. The entire team did a fantastic job on our new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Exceeds customer satisfaction

  • Anonymous
  • Verified HomeBuyer
  • March 12, 2019
  • Stockton, CA

From start to finish, and even after the purchase, KB Home will be there to assist in any way. I have had great experience with them. They will do everything they can do exceed customer satisfaction.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Construction team has done good job. Thanks

  • Ching L.
  • Verified HomeBuyer
  • March 12, 2019
  • Richmond, TX

KB William Ranch is at the good location, that was why I purchased this house. KB sales department basically can only provide information which I can find from google. Sale department didn’t provide valuable helps to me at all. Even worse, my salesman has been changed 3 times during my purchase period. However, construction team has done good job to communicate construction progress. As far as I know, construction quality looks good, too.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Nice home with many, many repairs to be done.

  • Anonymous
  • Verified HomeBuyer
  • March 12, 2019
  • Port Saint Lucie, FL

It's a nice community with the understanding that the building of a new home would be a pleasant one. However, after the home was completed, it was left with numerous repairs and careless errors. There were some individuals who took care of the situation mindfully and thank goodness. But it's mind boggling that there were so many repairs to be done 2-3 months after the house was closed on.

KB Home responded:
Hello, thank you for your feedback. We are sorry for your frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. –Brian

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 3

Good experience

  • Juan S.
  • Verified HomeBuyer
  • March 12, 2019
  • AURORA, CO

Great staff, from the sales office, customer service (warranty) and design studio. Everybody very nice and helpful at all times.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent customer service!

  • Latasha J.
  • Verified HomeBuyer
  • March 10, 2019
  • San Jacinto, CA

I'm very happy with your service. Curtis is awesome!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - From start to finish it was a pleasent experience.

  • Syed R.
  • Verified HomeBuyer
  • March 08, 2019
  • Leander, TX

From start to finish it was a pleasent experience. I would suggest KB homes to use better quality products to compete with other builders.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Little disappointed on my new house

  • Tai H.
  • Verified HomeBuyer
  • March 07, 2019
  • Seffner, FL

I guess im one of the unlucky one that the house built close to oak tree. Backyard now fill with leaves and eventually my roof will be, too.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 2

KB Homes Review

  • Frederick L.
  • Verified HomeBuyer
  • March 07, 2019
  • Las Vegas, NV

Great communication through out the whole process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Company

  • Geninfar C.
  • Verified HomeBuyer
  • March 07, 2019
  • SAN ANTONIO, TX

The home buying experience was great. The experience to first hand pick what you think was important in your new built home was awesome.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Not happy

  • Anonymous
  • Verified HomeBuyer
  • March 06, 2019
  • North Las Vegas, NV

Not happy, Very disappointed, terrible in many ways, lies

KB Home responded:
Hello, thank you for your feedback. We are sorry for any frustration and would be happy to connect you with a representative to look into any concerns. You may e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. --Brian

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

KB Home - The KB home team have exceeded my expectations!

  • Melissa P.
  • Verified HomeBuyer
  • March 05, 2019
  • Saint Cloud, FL

The KB home team have exceeded my expectations!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Professional

  • Jeremey D.
  • Verified HomeBuyer
  • March 05, 2019
  • Katy, TX

Love our KB home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5