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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11743 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11743 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Satisfied!

  • Daniel H.
  • Verified HomeBuyer
  • January 08, 2019
  • Riverside, CA

Great home buying experience. Helpful staff and very knowledgeable. Very pleased with purchase.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very good

  • Nivaldo N.
  • Verified HomeBuyer
  • January 08, 2019
  • Winter Garden, FL

Everything was excellent

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Fair enough

  • Zahra E.
  • Verified HomeBuyer
  • January 08, 2019
  • Sacramento, CA

Smart investment

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Love our KB home

  • Francis H.
  • Verified HomeBuyer
  • January 08, 2019
  • Las Vegas, NV

We love our home and, after 90 days in it, have found few issues. Can ask for much better than that.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Happy HomeOwners

  • Rubye R.
  • Verified HomeBuyer
  • January 08, 2019
  • Riverside, CA

I must say that we were completely happy with our new KB home and how professional the KB team has been. Tonya was exceptional throughout the entire process. We're new KB owners because of her and we appreciate her help and reassurance. You rock Tonya! I highly recommend KB homes to any potential home buyers.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Desert Mesa

  • Juan M.
  • Verified HomeBuyer
  • January 08, 2019
  • North Las Vegas, NV

KB Home was originally chosen for their prices & community locations. Upon working with KB I experienced answers to any question, constant updates, planned & friendly appointments and professionalism from its representatives. Process was smooth and I’ll be looking forward to working with KB on a future secondary home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great experience with 2 new construction homes.

  • Todd G.
  • Verified HomeBuyer
  • January 08, 2019
  • Pflugerville, TX

Great experience with 2 new construction homes.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - KB Homes was great to work with.

  • Connie G.
  • Verified HomeBuyer
  • January 08, 2019
  • Mesa, AZ

KB Homes was great to work with.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home Buying Experience

  • Daniel S.
  • Verified HomeBuyer
  • January 08, 2019
  • San Antonio, TX

Workmanship needs more attention to detail

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Very happy with purchase

  • Luis M.
  • Verified HomeBuyer
  • January 08, 2019
  • Leander, TX

The only issue I'm having is the delay in responding to my issues, concerns with warranty dept.

KB Home responded:
Hi, Luis, if we can help with anything, let us know at CustomerRelations@kbhome.com. -- Lynn

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

You do have people that care!

  • Debra H.
  • Verified HomeBuyer
  • January 08, 2019
  • St Johns, FL

Be sure and hire an inspector before signing.

KB Home responded:
Hello, Debra, thank you for your comments. If you have any questions about your home, please feel free to let us know at CustomerRelations@kbhome.com. We're happy to help. Enjoy your home. -- Lynn

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Rough start Great finish

  • Alan I.
  • Verified HomeBuyer
  • January 08, 2019
  • Pearland, TX

Due to unforeseen turnover in our development on the construction team we struggled until the current team of Adam and Rusty came aboard. Adam and Rusty saved the day and continue to be top rate with there assistance and support

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Loan officers should have better communication skills.

  • Kirkland L.
  • Verified HomeBuyer
  • January 08, 2019
  • Stockton, CA

Loan officers should have better communication skills...

KB Home responded:
Hi, Kirkland, we will be sure to pass your feedback over to KBHS Home Loans management. If you have any questions about your home, please feel free to contact us at CustomerRelations@kbhome.com. Best wishes. -- Lynn

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Excellent!

  • Antonio E.
  • Verified HomeBuyer
  • January 08, 2019
  • Tucson, AZ

Excellent!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - So far so good

  • Dean A.
  • Verified HomeBuyer
  • January 07, 2019
  • Houston, TX

So far so good

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

great experiance

  • Edward M.
  • Verified HomeBuyer
  • January 07, 2019
  • Tucson, AZ

Everyone I had contact with were very helpful.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Communication, but issues at the end.

  • Thomas G.
  • Verified HomeBuyer
  • December 29, 2018
  • Phoenix, AZ

I overall had a positive experience. I’m happy with my home, but there have been issues at the end when we moved in. Our Dishwasher didn’t work when we moved in, and it took several phone calls and emails to get at response from the builder. We still have a broken closet door, and a shower that constantly drips. We were sold that KB was good with details, but that hasn’t been our experience. During the construction process though they were great. Great communication, and super helpful. It’s just too bad, we had so many things not working when we moved in.

KB Home responded:
Hi, Thomas, we appreciate your feedback. If you'd like to be connected with a manager of KB Home to discuss any concerns, please feel free to e-mail CustomerRelations@kbhome.com. Best wishes and happy new year. -Lynn

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Low quality poor workmanship

  • Russell F.
  • Verified HomeBuyer
  • December 29, 2018
  • Beaumont, CA

KB has a reputation of poor workmanship. No surprise this is what we bought.

KB Home responded:
Hello, Russell, we're sorry for any frustration. We'd like to help. If you wish to speak with a manager of KB Home, please feel free to e-mail CustomerRelations@kbhome.com for assistance. Best wishes -- Lynn

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 2

Anderson

  • Rodney A.
  • Verified HomeBuyer
  • December 29, 2018
  • Stockton, CA

The house that we bought was a spec home from KB Homes. We were able to choose some of the options for the house that we wanted. Over all we like the way our house came out.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Unsafe

  • Huili Y.
  • Verified HomeBuyer
  • December 29, 2018
  • Chino, CA

Unsafe and The process quality is not good

Total Score 3


Quality 1

Trustworthiness 1

Responsiveness 3

KB Home - Staff were great !

  • Linda M.
  • Verified HomeBuyer
  • December 28, 2018
  • Houston, TX

Staff were great !

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Love it

  • Elvia A.
  • Verified HomeBuyer
  • December 28, 2018
  • Del Valle, TX

I had a great and smooth experience with KB homes

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB HOME is the best!

  • Kenny L.
  • Verified HomeBuyer
  • December 28, 2018
  • SIMI VALLEY, CA

Love our new home and the neighborhood. It's a good place to take a walk.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Positive

  • Darko L.
  • Verified HomeBuyer
  • December 28, 2018
  • Leander, TX

The entire experience was positive.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

First time home owner

  • Amanda T.
  • Verified HomeBuyer
  • December 28, 2018
  • San Antonio, TX

There’s a lot to be worried about when you’re a new home buyer but I felt at ease here. It’s a one stop shop.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5