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KB Home Reviews

What Real Homeowners Say About KB Home

With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11861 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.

KB Home

has 4.5 out of 5 stars overall

11861 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Home - We have had an issue with mail box.

  • Jesus R.
  • Verified HomeBuyer
  • January 19, 2019
  • Riverside, CA

We have had an issue with mail box. It was mislabeled and have gone back and forth between post office and sales office with blame being put on the other. The problem is still not resolved and I haven’t gotten any mail since I moved in 6 weeks ago.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 3

Good buying experience

  • Jose G.
  • Verified HomeBuyer
  • January 19, 2019
  • Boerne, TX

Responsible with regards to issues handled professionally and in some repects went above and beyond in taking care of our needs

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - We love our new home in Beaumont California.

  • Michael C.
  • Verified HomeBuyer
  • January 19, 2019
  • Beaumont, CA

We love our new home in Beaumont California. Be home as dunny great job at responding to any of our needs for repairs in a timely manner and done the repairs to our satisfaction completely.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

It’s all good.

  • Jianfu G.
  • Verified HomeBuyer
  • January 18, 2019
  • Houston, TX

People are nice and helpful.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Remember, KB is a tract home builder

  • Kent V.
  • Verified HomeBuyer
  • January 18, 2019
  • Longmont, CO

Workmanship is as a traditional tract home builder. Maybe even sub par against that benchmark and the associated competition. Limited attention to detail. Lower end components for the money; faucets, appliances, toilets, and carpet. Interior painters are terrible. I don't think they know what blue tape is or what it used for. Other than that, the house seems to be solidly built, so far.

KB Home responded:
Hello Kent, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. You may e-mail CustomerRelations@kbhome.com for assistance. Enjoy your home. --Brian

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 1

Happy with experience

  • IAN K.
  • Verified HomeBuyer
  • January 18, 2019
  • St Augustine, FL

Overall a great experience, however like any builder you will need to make sure you are keeping track of everything that is supposed to be a part of your home and checking progress regularly. Our superintendent was great and always reachable. I would purchase from KB again.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Poor Treatment

  • Clayton C.
  • Verified HomeBuyer
  • January 18, 2019
  • St Augustine, FL

We closed before the certificate of occupation was issued and could not move in until a day after signing. The house has many issues from poor construction to a yard that floods. The poor construction was identified and we were told that it would be fixed. We are now over a month into this process and very little has been fixed and nothing major.

KB Home responded:
Hello Clayton, we're very sorry for any frustration with the construction. If you would like to speak with a representative, we can put you in touch with a manager to look into any concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Brian

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 1

KB Home - Good experience with KB Home Builder.

  • Tonya H.
  • Verified HomeBuyer
  • January 18, 2019
  • Aubrey, TX

Good experience with KB Home Builder.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

New Home in Manor

  • John L.
  • Verified HomeBuyer
  • January 18, 2019
  • Manor, TX

Awesome experience from start to finish!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

They try hard

  • Anonymous
  • Verified HomeBuyer
  • January 18, 2019
  • Wimauma, FL

At first they were very on top of issues, as more issues arise after living in the house it took longer and a littler hard to get things accomplished - especially the first time

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Mario was awesome super helpful and went above and behond

  • Maira c.
  • Verified HomeBuyer
  • January 17, 2019
  • San Antonio, TX

Great experience, do your homework in the studio it pays off

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Loved my contractor and sales rep but trim work was disappointing

  • Katherine B.
  • Verified HomeBuyer
  • January 17, 2019
  • Humble, TX

My sales agent Tabitha and contractor Jimmy were amazing! I wish the trim guys had been more careful and cleaner.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - KB home good company but I didn't deliver my second home.

  • Fatma T.
  • Verified HomeBuyer
  • January 17, 2019
  • Cypress, TX

KB home good company but I didn't deliver my second home. 2 months late.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

would buy again from KB homes

  • Carroll C.
  • Verified HomeBuyer
  • January 17, 2019
  • Round Rock, TX

It was a great experience buying a brand new home and working with the builder. Everything came out as the contract spelled out or better. No problems

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Avoid upgrade and do it you own

  • Anonymous
  • Verified HomeBuyer
  • January 17, 2019
  • San Jose, CA

Material used is cheap, upgrade is limited and expensive. Not very good build quality either.

KB Home responded:
Hi, Lei, thank you for your feedback. If you would like to be contacted by a representative of KB Home to discuss any concerns, please let us know. You may e-mail CustomerRelations@kbhome.com for assistance. -- Lynn

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 3

Good first home buying experience

  • Hesper L.
  • Verified HomeBuyer
  • January 17, 2019
  • Round Rock, TX

For the most part everything went smooth. We found some minor things but it’s part of buying a new home. The responsiveness on these issues were great. Constant follow up was great as well. I always had someone to go to and I was heard

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - They gave attention to every tiny details.

  • Gaurav S.
  • Verified HomeBuyer
  • January 17, 2019
  • Apex, NC

They gave attention to every tiny details. I'm very happy with the construction and also with the maintenance.

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 5

Retirement home

  • Keith M.
  • Verified HomeBuyer
  • January 17, 2019
  • Winchester, CA

We were looking for a single-story home to retire in. We found this development and were impressed with the models. The sales team and construction supervisor invited us to take an active part in the process of home construction. We had weekly and bi-weekly meetings and did a weekly walk-through and inspection of our new homes progress. The final orientation to the features and systems was friendly and thorough. It was a wonderful experience that we never had with our other new homes.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Quality workmanship

  • Juan G.
  • Verified HomeBuyer
  • January 17, 2019
  • Manteca, CA

Quality workmanship

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - A great team to work with.

  • Kenya K.
  • Verified HomeBuyer
  • January 17, 2019
  • San Antonio, TX

A great team to work with. Keep me informed and stayed on top of any issues as they came up.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Satisfied

  • Min H.
  • Verified HomeBuyer
  • January 17, 2019
  • Apex, NC

Satisfied about most things except lawn. There are some damages of my backyard lawn next to the lot under construction.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Awesome and superb team

  • Irma C.
  • Verified HomeBuyer
  • January 17, 2019
  • Windermere, FL

The builder team and staff members are very professional, knowledgeable and willing to help and assist in every detail. My experience with KB Home has been excellent and with very little stress. The caring and professionalism they exhibit make this journey pleasant in all aspects of the process, from beginning to end and beyond! Kudos KB Home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Over all great home and frienly staff.

  • Anonymous
  • Verified HomeBuyer
  • January 17, 2019
  • Austin, TX

Over all great home and frienly staff. Need to take more time in bulding home making sure all is complete..

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - KB homes really stand up to their promises .

  • Simranjit S.
  • Verified HomeBuyer
  • January 17, 2019
  • Manteca, CA

KB homes really stand up to their promises . Awesome build quality.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Not impressed

  • Alexa C.
  • Verified HomeBuyer
  • January 17, 2019
  • Jacksonville, FL

Home wasn’t even finished when we closed (rushed to make their nov. 30th deadline) paint quality is terrible it’s comes off with the slightest scrape, closed almost 2 months ago and still don’t have a screen door, asked for a fence quote 3 times and never got one. And home was filthy after closing, had to ask for it to be cleaned. After talking to neighbors it seems like we’ve all had this same experience so it’s not a 1 time fluke.

KB Home responded:
Hi, Alexa, We're sorry for any frustration with your home and materials. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. -- Lynn

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 3