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KB Home Reviews

What Real Homeowners Say About KB Home

With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11861 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.

KB Home

has 4.5 out of 5 stars overall

11861 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Incredible

  • Sheila H.
  • Verified HomeBuyer
  • January 17, 2019
  • Hutto, TX

Experience was smooth and easy. Communication limitless. Kept us informed through the entire process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Love the home, the lawn is a swamp

  • Darwin W.
  • Verified HomeBuyer
  • January 17, 2019
  • Humble, TX

We have lived in the home over 3 months now. We love the house and neighborhood. We were very satisfied with our sales rep and the gentleman who oversaw all the construction - I rated them both "10"s. However, I've reported in writing numerous times that the back lawn is a swamp that never drains, and KB Homes is doing absolutely nothing about it. We can't walk across the lawn without waterproof boots. We cannot mow the lawn because a mower won't make it through the mud. The dogs cannot go outside without getting their feet wet. We certainly can't play any lawn games. I'm at the ...

KB Home responded:
Hello, Darwin, thank you for your feedback. We apologize for any frustration and will forward your comments to the local KB Home division management. If you wish to be contacted to discuss this matter, please feel free to e-mail CustomerRelations@kbhome.com for assistance. -- Lynn

Total Score 1


Quality 4

Trustworthiness 5

Responsiveness 1

Excellent

  • Eileen G.
  • Verified HomeBuyer
  • January 17, 2019
  • Stockton, CA

Every thing is great

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great experience with KB Home

  • Anonymous
  • Verified HomeBuyer
  • January 17, 2019
  • Elk Grove, CA

Great experience with KB Home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Love our new home.

  • Cathy C.
  • Verified HomeBuyer
  • January 17, 2019
  • Tucson, AZ

Love our new home. Cassandra has been amazing with our questions, concerns and follows up by checking in.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The best part is the costumer service

  • Anonymous
  • Verified HomeBuyer
  • January 17, 2019
  • Orlando, FL

The built the house in less than 3 months! Incredible!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Love our new home

  • Anonymous
  • Verified HomeBuyer
  • January 17, 2019
  • Hutto, TX

Love our new home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - KB home made my first home buying process an effortless and stress

  • Scott C.
  • Verified HomeBuyer
  • January 17, 2019
  • Del Valle, TX

KB home made my first home buying process an effortless and stress free experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Just a great experience overall

  • Ryan S.
  • Verified HomeBuyer
  • January 17, 2019
  • Winchester, CA

We watched our house be built from the start... everyone was so nice! From the sales office, design center, construction workers and now the customer service rep! Everyone answered our questions quick and with total understanding! It has been a great fun experience!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Highly recommended!

  • Kimberly M.
  • Verified HomeBuyer
  • January 17, 2019
  • Round Rock, TX

My home is lovely and the buying and building process was fun and simple thanks to everybody involved!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

My first house

  • Thomas C.
  • Verified HomeBuyer
  • January 17, 2019
  • Marana, AZ

I would say the majority of our buying experience was positive. We did not enjoy the financing part much. But when we switched to a different lender we were approved to buy in just under a month. The house is beautiful and the quality of craftsmanship a d attention to detail was more than what we expected. Our sales person was Susan O she made our process as easy as can be. Tom the Superintendent explained the whole building process to us and was able to get the house built a month ahead of schedule. If we had any issues and yes there were some. But that is to be expected Tom an Henk made ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience with KB homes

  • Steven J.
  • Verified HomeBuyer
  • January 17, 2019
  • Kyle, TX

Friendly and professional. Highly recommend.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The KB Home was built great and the people I worked with from

  • Tyrone G.
  • Verified HomeBuyer
  • January 17, 2019
  • Pearland, TX

The KB Home was built great and the people I worked with from the Sales, Studio, loan officer, to the construction were AWESOME!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - everything went good if they are treated the way I was there

  • Angela M.
  • Verified HomeBuyer
  • January 17, 2019
  • Maricopa, AZ

everything went good if they are treated the way I was there is no tips to give

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - some detail fine touch needed at final stage, otherwise good

  • Chou H.
  • Verified HomeBuyer
  • January 17, 2019
  • Apex, NC

some detail fine touch needed at final stage, otherwise good job.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Pleasant experience.

  • Anonymous
  • Verified HomeBuyer
  • January 17, 2019
  • Fuquay Varina, NC

Purchasing a home is a stressful experience, at best. KB Homes did everything they could to make it less stressful. Even after moving in, they continue to be helpful.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Drywall finish isPoor

  • Ryan S.
  • Verified HomeBuyer
  • January 17, 2019
  • Castle Rock, CO

Drywall finish is Poor

KB Home responded:
Hello, Ryan, thank you for your feedback. If you would like to speak with a representative regarding your home, please feel free to e-mail CustomerRelations@kbhome.com. We will ensure you are contacted. -- Lynn

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

New home

  • Efrain H.
  • Verified HomeBuyer
  • January 17, 2019
  • Gibsonton, FL

The house is good but there are some issues that have to be address on the inside

KB Home responded:
Hi, Efrain, thank you for your feedback. If you have not already contacted Customer Care regarding the issues you mention, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. -- Lynn

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Beautiful home!

  • Anonymous
  • Verified HomeBuyer
  • January 17, 2019
  • Longmont, CO

Sales representative was easy to work with. Our new home is beautiful!

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Great Service

  • Scott A.
  • Verified HomeBuyer
  • January 17, 2019
  • Pflugerville, TX

Stay involved with every step.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent home buying experience

  • Robert B.
  • Verified HomeBuyer
  • January 16, 2019
  • New Braunfels, TX

My experience with KB was excellent, starting with the sales consultant and ending with the construction manager. The whole process was definitely smooth.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Awesome homebuilding experience.

  • Ross W.
  • Verified HomeBuyer
  • January 16, 2019
  • San Diego, CA

Awesome homebuilding experience. KB was very informative every step of the way. I think our favorite part was designing our home in their design center!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home

  • Christopher F.
  • Verified HomeBuyer
  • January 16, 2019
  • North Las Vegas, NV

Overall, it was a good experience. The sales team was great and kept us up to date on the progress of the house. The superintendent was also very helpful. The pricing on additions were sometimes way over priced and we opted to do it ourselves or pay someone for a fraction of the price. Some items appear to be bottom of the line and wish they were a little nicer. Overall, a decent experience but would definitely do things different.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Quick move in

  • Lamont A.
  • Verified HomeBuyer
  • January 16, 2019
  • AURORA, CO

Good overall experience. We bught a spec home but liked most of the upgrades installed. If issues come up KB fixes them so far.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Wonderful!

  • Anonymous
  • Verified HomeBuyer
  • January 16, 2019
  • Dublin, CA

Wonderful!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5