KB Home Reviews

I was beyond impressed by Justin's (sales) and Ethan's (superintendent) exceptional work and service. From beginning to end, they made the entire process smooth and stress-free, offering guidance and expertise every step of the way. Every aspect of the build reflects the high standards they set for themselves. It's clear that they take great pride in their work. Beyond the build, the customer service was outstanding. Communication was always clear, and they were incredibly responsive to any questions or concerns I had. They ensured I was always in the loop and made adjustments where necessary to ensure everything was right. I truly appreciate the professionalism, integrity, and dedication shown by Justin and Ethan throughout the entire home-buying journey. It’s rare to find a team that combines excellent quality with such attentive customer service. I highly recommend KB Home to anyone looking to build their home! ... More

KB Home staff support us all the way of our Home acquisition. The Loan department oriented us to get the credit pre-approval that was the beginning of this dream, then the sells and design staff help us to find the best options that fits our budget, and the superintend was so kind when we had any question regarding the construction process. And now we are enjoying our beautiful home.

The staff was very helpful friendly and professional.

I care not to respond thank you

Overall my experience was great. There was a few hiccups along the way, but the sale and loan processing team went out of their way to make you feeling at ease.

I will recommend this builder

Chad, the gentleman in charge of helping us with our warranty covered maintenance requests has been great. Him and his team have been incredibly helpful and go above and beyond. They are appreciated!

Friendly, knowledgeable, and the whole process was quick and easy. I would definitely buy a KB Home again.

Good quality home with great place!

The overall team's dedication and genuine care to help the customer was very impressive. Although there were some hiccups along the road, the overall experience is nothing short of a customer service-oriented company. The only negative I would mention is the materials used to build the house do not feel/appear premium, in addition "price paid" for some of the house upgrade options were very high for what you got. I felt many of the things should have been standard offerings but I was charged a high price tag, unfortunately. If you're looking to get a lot of upgrades I strongly recommend trying to do it yourself instead of paying the premium price tag through KB Home. ... More

Everything was great love my new home

The experience working with KB has been incredible. The process throughout the home purchase was absolutely stress free. The staff at KB have been great, Thank you so much for making this experience a smooth process.

My entire experience has been amazing. From the buying process I partnered with several folks that guided me to close, and after close I still have a support team I can count on. I also never thought I’d love a home as much as I do. My house is perfect!!! I can’t recommend KB homes enough. If I ever buy again, I will specifically be looking for one of their builds.

Wonderful experiance very nice crew ..always show me that they really care and everything was on point...

I am very happy with the customer support from the team. Always responsive to any questions we had.

KB home team, very helpful, wonderful service!

Clean, sleek environment awaiting you in this development and it is convenient to many restaurants and retail places! Listing agent graciously hosted a closing party for the November sales. It was very enjoyable with delicious food! Thank You!

The workmanship is very poor and the response time on warranty issues it’s really bad

Ian and Earl were extremely helpful through the whole process!

Not a great experience as a FTHB. Salesman just wanted to make a sale and at times was not prompt in answering my questions or concerns. The project manager was worse. Unprofessional and unwilling to work with me until it was nearing closing time. Pushed back closing more than five times and I was very patient about it but the project manager wanted to blame me. Thankfully my loan officer understood how this particular KB PM worked and helped me out so I did not have to pay for a rate lock extension. Would look elsewhere if you're a FTHB. Had to point out A LOT of issues during the build and really advocate for things to be fixed. This is not how a business should run. ... More

applying for the loan through kb home experience was not running as smoothly as it should be extremely lengthy and repeated requests for the same document over and over and the knowledge of the early preparer for the loan was not quite professional or organised and sounds like he is already overwhelmed with what he already have .

Jon and Devin were great! They both were very informative and made me and my family feel really comfortable and confident with the home. They were the best!

Could not be happier with the value for the money, the great features of our home, or the service provided. Everyone we worked with was fantastic.

it was a great experience and learning in process of purchasing the home.

The overall experience purchasing the home was great. Anthony are super and Michelle are sales Rep were amazing. The problem I have is with the length of time it takes to have the warranty rep get our 10 day warranty. It has now been two months and all the problems have not been taken care of.