KB Home Reviews

Been creating my review, I thought about the entire process from start to finish. In the beginning, it was very enjoyable. We got greeted by a sales person who showed us properties and helped us pick out two different models, one at a higher, and one at a lower price range. We were never made to feel pressured into picking any expensive options. After we picked our home, we had made it clear that we wanted our home orientation to be a specific way, and then later in the process, we were surprised after checking with many different people during the process that our home orientation had been flipped without explanation. They were unable to resolve that issue by switching our orientation to the way we had liked, even though we had noticed it into the very beginning stage of construction, a.k.a. the form boards. However, they were able to remedy us by offering us a couple of different gifts along the way. There were also many things that were not explained thoroughly throughout the process, such as design studio, where we had been told that it select upgrade would only put an additional switch into our bedrooms for a different switch to be able to control specifically the fan blades. Later, we realize that there are no lights at all in any of our bedrooms or the middle of the living room. This is very irritating, but luckily our superintendent was very helpful and had the electricians put in lights for us in those places where we would've liked and thought that they were going to be originally. After getting over those hurdles, the only other issue we had was a framing issue inside one of the closets which was argued with us about initially, but eventually they said that it was wrong and they fixed it after several attempts after eight poor remedy, the first time. There were a lot of issues that had to be fixed during the blue tape walk-through. Mostly cosmetic. During the final walk-through, we found that several of the issues we pointed out we're not thoroughly fixed, including a door frame for a closet, which had nail holes all through it and had not been caulked or painted. This was fixed after a 10 day walk-through where they touched up numerous things throughout the house as well as some scratches that we may have made. We were very grateful for how kind Katie was during the 10 day walk-through where they even offered us several other upgrades for our home to encourage us to leave higher reviews. Overall, our home was built and we love it! It was a very good value for the price and we would recommend going with KB Holmes in the future. I would just recommend anybody that purchases from them in the future. Be very careful to read over everything several times and make sure that every detail is correct. ... More

KB should tell homeowner any restrictions on the home.

Kyle has promised to drop off touch-up paint at least three times, and it's now been almost two months since closing and we still haven't received it. We were also told the house would be deep cleaned and the garage would be power washed before we moved in, but neither was done. These aren't major issues, but it's frustrating when you're repeatedly told something will be taken care of and it never happens. We really just wish they had followed through on what they promised.

I appreciated working with Stephen, Clint, and Cortney!

The good people at KB Homes

Everything was great and everyone was helpful.

He was always there and is still there for My needs or concerns

I do not wish to provide any specifics other than that everyone we interacted with was amazing. It was a pleasure working with KB Homes and the staff.

Quality work and caring, responsive communication throughout the process!

Have been trying to get a hold of solar panel associate with KB homes, but no response in 5 days. Tried all Palmetto, but no response. Trying to figure out if solar panel is working but no one can help.

Exceeding expectations on the quality and customer service

My wife and I are blessed that TrustBuilder built our new home. The team stayed helpful and informative throughout the process. They are a a very nice group of people too, which our world needs more of. Thank you!...and we will definitely refer you...Actually we already have...:-)...

Attention to finishing details would be helpful - painters dripping paint on tile, holes in the wall that the cabinet and counter installers left. We paid a premium price for a premium house on a premium lot and expected more.

From choosing a floor plan, picking out a lot, making decisions about decor, construction, and all the way to the closing, ours was an excellent experience. KB Homes makes the process of buying a home, simple, stress-free, and enjoyable.

overall the experience was good

The company follows the construction schedule seriously and share the development at each milestone. The process is so transparent and the team are happy and willing to explain when I needed assistance.

I had an excellent experience with KB Homes from start to finish\! Purchasing a new construction home is a huge decision, and the entire team made the process feel smooth, exciting, and reassuring\. Everyone I worked with was professional, knowledgeable, responsive, and genuinely committed to making sure I was happy with my home\. They were always willing to answer my questions, explain the process, and keep me informed throughout the different stages of construction and closing\. I especially appreciated the attention to detail and the way the team addressed any questions or concerns along the way\. Seeing the home come together from construction to the final walkthrough was an incredible experience, and I couldn't be happier with the finished product\. Buying a home is one of the biggest investments I've ever made, and I'm very happy that I chose KB Homes\. I would absolutely recommend KB Homes to anyone looking for a quality new construction home and a team that truly cares about their customers\. ... More

Overall, we had a great experience purchasing our new home. The enitre process was smooth and professional and we are very happy with the quality of our home. Everyone was responsive, helpful, and quick to address any questions or concenrs that came up. Even after moving in, the team has continued to be responsive and helpful. We truly appreciate the ***** of service and care we received and are very happy with our new home.

So far ever thing has been good minor repairs are almost completed, workers have been very nice and done a good job

Throughout the process everyone was very friendly and helpful, making me feel like a valued customer and not just a number on the other end of the conversation

Our salesperson, Goran, and our builder, *****, were phenomenal during the building of our home and continue to fill that role. We have 2 new friends we did not previously have.

I like my ;home at *****

All expenses with KB Home has been Great.

Exceptional Service — for the sales, orientation, and post-move-in support Responsive Support — for Bob, Mark, and Flor's ongoing assistance Needs Improvement — for the loan process and communication Communication Gaps — specifically around financing options and timely updates Overall: Great Service, Mixed Communication

As a Realtor, I have had the opportunity to work with builders and help many of my clients purchase new construction homes. But this experience is especially personal because I am also a KB Home buyer—and this is my second KB Home purchase in less than two years! I can truly say that I 100% recommend KB Home. 💎💎💎💎💎 From LaVon in the sales department, to Doug on the construction team, the design team, lending team, and customer service every single step of the process was an amazing experience. I absolutely love my beautiful new home in Winchester, California, and I’m extremely grateful to the entire KB Home team for their professionalism, communication, patience, and outstanding customer service. As a Realtor, I have helped clients close transactions with KB Home in the past, and now, as a two-time KB Home buyer myself, I can confidently recommend them to anyone considering purchasing a new construction home. Thank you to the entire KB Home team for helping make my dream come true as a buyer. I am beyond happy with my home and with the experience from beginning to end. Five diamonds in every single step! 💎💎💎💎💎 With appreciation, Sendy M ... More