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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11543 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11543 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Anthony

  • Antonio H.
  • Verified HomeBuyer
  • October 10, 2024
  • Santa Clarita, CA

All has been pleasant till now’

Total Score 3


Quality 4

Trustworthiness 5

Responsiveness 5

Customer support service does not know our community

  • Zhi D.
  • Verified HomeBuyer
  • October 10, 2024
  • Oceanside, CA

Know the details of everything including appliances and other features

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Beautiful Dream Home

  • Dennis D.
  • Verified HomeBuyer
  • October 10, 2024
  • Menifee, CA

Very well constructed home. Beautifully built and quality materials used.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

10-Day Punch

  • Anonymous
  • Verified HomeBuyer
  • October 10, 2024
  • Palm Coast, FL

The drywall, paint, landscapers, and tile/flooring companies are NO GOOD!! Plumbers & electrical are exceptional! AC company is ok. Brand new build my roof is already leaking due to the ridiculous open vents on roof. Do not allow them to put these open vents on your roof. Every time there is wind and rain you will see water leaking from your ceiling inside your home!! BEWARE!!

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 2

home

  • Anonymous
  • Verified HomeBuyer
  • October 10, 2024
  • Antelope, CA

Very responsive, dependable and helpfull with all aspect of the KB Home buying experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lack of understanding the buyer

  • Anonymous
  • Verified HomeBuyer
  • October 10, 2024
  • Auburndale, FL

Lack of understanding the buyer

Total Score 3


Quality 3

Trustworthiness 1

Responsiveness 1

Love my new home

  • Andi T.
  • Verified HomeBuyer
  • October 10, 2024
  • Oceanside, CA

BIll has gone above and beyond to ensure me getting my current lot. He's always kind and patient with all my questions and continues to help even after the sales with multiple issues, getting them directed to the right person. Manny has also make the post-sale home service so easy. He is very responsive and really make sure I am taking care of. The closing date was delayed, Water heater issue is currently being resolved. other then that I am very happy with my experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Affordable home

  • Anonymous
  • Verified HomeBuyer
  • October 10, 2024
  • Converse, TX

We love the home and were desperate to find a place to call home fast and KB helped us do that.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Excellence

  • Rodrigo B.
  • Verified HomeBuyer
  • October 10, 2024
  • Roseville, CA

Excellence in all stages of the process, including the customer service!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Timely Closing

  • Bryan C.
  • Verified HomeBuyer
  • October 10, 2024
  • Pflugerville, TX

We had to move out of our previous rental within a short period of time, and KB Homes was able to help us go through the home buying process in a timely manner which helped our move to be seamless. The construction manager, Dennis, was very helpful in working to make sure we were satisfied with our new home. We highly recommend KB Homes!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

It was good regardless of delays

  • Merilly R.
  • Verified HomeBuyer
  • October 10, 2024
  • Winchester, CA

I did have a few issues like the irrigation system not working from the start and needing a new valve. Also, the shower in the guest bedroom started leaking and it seemed to have been missing a part. However, all issues were resolved in a timely manner. Thank you

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good service and very attentive

  • Ashley R.
  • Verified HomeBuyer
  • October 10, 2024
  • Las Vegas, NV

Good service and very attentive

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Definate 1st time home buyers

  • Muhammad S.
  • Verified HomeBuyer
  • October 10, 2024
  • Tomball, TX

My journey went smooth , The whole team were supportive and responsive at every step, The sales agent was amazing who went above and beyond to satisfy my needs, The only thing I would say is that quality needs to beimproved a bit but still it's not that bad but can be improved, Remaining the whole journey as a first time home buyer was very positive.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Great experience

  • Kelly M.
  • Verified HomeBuyer
  • October 10, 2024
  • Katy, TX

I have everything I want in a home and KB helped me realize my dream. My contractor, Chad has continued to help me with any issues I have even after I moved in. I wouldn't change a thing.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Veronica

  • Veronica L.
  • Verified HomeBuyer
  • October 09, 2024
  • San Antonio, TX

Excelent attention, very good cominication and friendly enviroment

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Kb experience

  • Sulaiman H.
  • Verified HomeBuyer
  • October 09, 2024
  • Laveen, AZ

Made me pay my upgrades before house closing at design studio after I was already locked into a contract with an earnest deposit. I think kb could’ve done a better job at making that clear ahead of signing contract. Typically including on my prior kb purchase if your purchase amount is higher than your prequal you come in with the difference at closing not before closing on your home. Also, Has a lot of issues with minor things that were not addressed promptly and still waiting on certain things to be addressed in the home.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Great

  • Ruben C.
  • Verified HomeBuyer
  • October 09, 2024
  • Nuevo, CA

It was a great experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good experience in buying KB home

  • Havish R.
  • Verified HomeBuyer
  • October 09, 2024
  • Aubrey, TX

Working with KB Homes was very easy and very quick in responses . The documentation was easy to fill in and close within time to our satisfaction

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

First home buyer

  • Denise G.
  • Verified HomeBuyer
  • October 09, 2024
  • San Antonio, TX

Home buying experience was great! The house is great!

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 2

maide

  • Maide V.
  • Verified HomeBuyer
  • October 09, 2024
  • Elgin, TX

muy linda experiencia con mi nuevo hogar muy buena atención de parte de todas las personas que dedicaron su tiempo para ayudarme y aportar todos sus conocimientos y hacer que mi nuevo hogar quedara a mi gusto super encantada ,personal maravillosas encargadas en KB

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Everyone was great and helpful.

  • Anonymous
  • Verified HomeBuyer
  • October 09, 2024
  • Hughson, CA

It was a great experience. Everyone did a great job.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Shari

  • Shari C.
  • Verified HomeBuyer
  • October 09, 2024
  • Puyallup, WA

I have purchased a Lennar Home, an Adams Home, and a KB Home in my life. From customer service to quality workmanship this has been the best home buying experience by far! Thanks to the whole team for your professionalism.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Jesus

  • Jesus M.
  • Verified HomeBuyer
  • October 09, 2024
  • Lancaster, CA

Great experience, exceptional customer service.great staff all around.would definitely encourage anyone looking for a new home to work with KB home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

My experience

  • Alvin L.
  • Verified HomeBuyer
  • October 09, 2024
  • San Antonio, TX

KB needs to improve pre contracting briefs for perspective clients concerning the loan process (impacts because of fannie mae and freddie mac requirements). Sub contractors neee to take their time and build a quality product, clean up job sites and no alcohol should be permitted on job sites. Our home had many flaws that required correction prior to closing.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Brandon

  • Christopher H.
  • Verified HomeBuyer
  • October 09, 2024
  • Texas City, TX

Brandon our construction manager was awesome very helpful and accommodating

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5