KB Home Reviews

My experience with KB home was terrible, aside from those in the design studio, it was a mess of lies and half truths. They were terrible at communicating with us and tried to close us into a house that was not finished. We had to take our issue up to the regional manager to get our house finished. I’m 60% sure they ignored my home inspector report since they never confirmed they fixed anything or we found things in our walkthrough that were pointed by the inspector. I would never recommend building with KB they are a horribly run organization from the sales office to the building. I would be very careful of KB loan as they give predatory loans and try to force people into above market rates using sellers credits ( this is illegal for those who don’t know). Overall choose a different builder you’ll save yourself the headache, time, and worry. ... More

Very helpful until you close. Then they ghost you

Great service Very kind staff I am very thankful

Construction manager was great throughout the entire process

We like the layout and the quality.

As first-time homebuyers, my family and I were initially a little intimidated by the process of purchasing our first home, but KB Home made the entire experience incredibly smooth and enjoyable from start to finish. The entire team was knowledgeable, patient, and supportive, which made all the difference for us. I want to give special recognition to Nick in sales and Allison in the design center. Nick was amazing throughout the buying process, always taking the time to answer our questions and ensuring we understood every step. Allison was equally outstanding in helping us design our dream home. Her expertise and creativity brought our vision to life, and she made sure we were thrilled with every decision. The staff’s professionalism and dedication truly set KB apart. They went above and beyond to make us feel comfortable and confident in a process we had never been through before. Thanks to their guidance, what could have been an overwhelming experience turned into one of excitement and joy. After going through this process with KB, I would absolutely recommend them to anyone looking for their next home. They exceeded our expectations, and we couldn’t be happier with our new home! Thank you, KB Home, Nick, and Allison, for making this such a memorable and positive experience. ... More

Find out more before buying your own home. I made lots of mistakes and learned the lessons. - I didn't know that my backyard was too small to install a patio. However, no one told me before paying the earnest money. -I didn't even know there was another house being built right in front of my house. - When I needed help, I did not receive it properly and on time. no one was responsible Do your homework before buying a house. check twice

Very helpful every step of the way. Whole experience was easy and relatively painless.

There were issues not accurate represented before or during the final walkthrough. Primarily, there is a significant termite infestation throughout the entire neighborhood. Another issue is the water meter was completely broken and is still not fixed. KBHome never even informed me of this issue, I learned this when the water utility company told me they can't setup an account until it's fixed. With that said, I am still happy with the home. You generally get what you pay for. Important too is that KBHome is significantly better than other production home builders in the area.

There is no clear demarcation between homes which will help to maintain. There were some extra materials in garage during home walk through but later it was taken away. I asked multiple times but no response.

Felices con nuestra nueva casa,fácil el proceso de la compra,ya que todo el tiempo estuvieron al pendiente de informarnos todo detalladamente,todas las personas involucradas,muy profesionales,recomendados al 100%

Do not close till ALL issues are resolve. They will do bare minimum once you are in home.

I appreciated all the updates and saw my house built from the ground up. I had the opportunity to design the way that I wanted inside and outside which gave more control over what my house was going to like.

Very informed during the whole process!

Several times after purchase of my home I was given very beneficial information on the use and features of my house. This is excellent service after the sale.

From our first visit with a sales person through every step forward to moving in and through the warranty experience has been amazing! Each person we have interacted with has been very focused on helping us and doing everything possible to ensure we were happy with our purchase - and we are!

From the first look at our new home everything was wonderful. The sales staff were helpful and responsive. Steve, the builder took us through the home in detail and has been available for questions even after buying our home. Steve follows up with us on a monthly basis to make sure that all is well. We love our KB home and the entire experience of purchasing our home.

Both Peter and Jody did an outstanding job on keeping us informed during the building process. They both answered any questions to our satisfaction. They are true professionals in there line of work

I understand this is a business but I feel as if things were rushed in order for everyone to get paid.

Buying a KB home has been an amazing experience from Cristian to Rod; they have been so helpful and very reactive with the questions we’ve had. We are very grateful for their support and with our new home.

First time homeowner, great experience. Answered and solved all my questions and concerns.

Great, prompt service. Every person we encountered treated us kindly as if we were already friends.

Tami and Jason were great to work with. Always responsive and quick to any questions or concerns I had in the process. First time buying a home and I’m glad it was with them!

When we visited the design studio a few months into the process, the excitement was undeniable for my family and me. Unfortunately, we were on vacation during one of the walkthrough days, so all we could do was imagine how our home would turn out based on the design choices we made. Fast forward to today, after working with so many wonderful individuals—whether it was the loan officers, the construction team, or the sales team—the final walkthrough was truly unforgettable. Seeing my wife and daughter so happy that day was an incredible moment, and that joy has only grown since we moved in two months ago. KB Home exceeded our expectations, not just with the home they built, but also with their attention to detail. Any hiccup we encountered was addressed promptly and professionally. The Westbourne "family" was genuinely caring throughout the entire journey, and we feel blessed and beyond thankful to have crossed paths with them. Thank you, KB Home, for making our dream home a reality! ... More

We closed two months ago and are still awaiting major repairs, roof, driveway, flooring etc. maybe buy a fixer as the work would be done more timely and to a better standard.