KB Home Reviews

We had a great experience with being led through the home building process step by step. The design studio had lots of options that allowed us to upgrade as much as we wanted and customize our home. Our sales rep, Sherry, helped us with our paperwork, helping us submit our big options just the right way, answered thousands of our questions, sent us weekly photos and updates, and followed through to and after with our back landscaping, keys, etc. Our construction superintendent was amazing. He went over every detail of the build with us, answered all our questions no matter how silly, found and fixed issues quickly, and went way beyond 100% in his efforts to make this a great experience for us. Beyond all, Wes was genuine and really cared about the quality of the job and our satisfaction. That was such a refreshing experience to have someone really care about their performance and not just a paycheck. The house is beautiful, comfortable, and most importantly feels like home! ... More

My purchase of my new gone was great. Katrina in sales was outstanding and made my new home dream possible. Cindy in financing and the escrow team did a great job and made the process easy thanks to Jimmy for making sure everything inside my home was in great shape. I couldn’t be happier with my new KB home

KB make everything very easy for first time buyer they always try so hard with you to make sure your loan is approved and love their maintenance team that always respond you when you call them and go to your house right away to fix your problem

Great experience from talking with Susana the sales agent at the beginning of the process to the walk through with Derek near the end and even after closing and moving in with Bill. The whole team is amazing! Responsive, kind, helpful, just spectacular!

Excellent experience buying house at KB home's. I would like to recommend people to buy a house with KB house

Closing went great, love the quickness of the closing team.

Relatively okay, but I am still not understand the appliances delivered with the home. Cooking stove, microwave, dishwasher, but no refrigerator, why ? I asked this on day one, they said people have different preferences. This doesn’t make sense. You can provide coupon to home buyers if you are serious. Take a survey and work on it.

KB are very professional and extremely knowledgeable. They’re there when you need anything and always willing to help you out. Our house is amazing and would recommend anyone to buy from KB. Best experience is owning your own home and will do it again if I could.

Terry has been very responsive to our requests for assistance and has answered all our questions adequately.

To know that buying homes from KB homes is the best thing that happened to me, and l enjoy every step of it from the salesperson to the end of everything. I will recommend every home buyer to buy from KB Homes they’re the best.

Very happy in my Desert Oasis. KB built a quality, gorgeous home in a beautiful setting. Customer service is top of the line. From the initial sale process with Joan, to the building process with Cecil, & ongoing great customer service from Rick- I am very happy & impressed with my Creekside KB team. Thank you for making this journey Beautiful for me despite the challenges along the way. I am Grateful & Blessed!

The home is great. we love it. It was a model home , We had to have a few things worked on for move in. This was handled very poorly, workman ship very poorly done. The worst thing we encountered was the workers building your new homes across the street have driven in my drive way with dump trucks, trash trucks , trucks loaded with bricks ..And then they have driven in my YARD , rutting my it , over my sprinklers , over 4 times with my pleading for this to stop. Have asked for help and now we are wanting my yard repaired and my drive replaced,, CAN you help. Sad part we love the area and Home .. Not your unconcern of my New home we love . ... More

We absolutely love our new home! Couldn’t be happier with the builders and their subs. Rick was very responsive and sent updates weekly. We definitely would look at getting another KB, if I ever wanted to move again. Which I don’t.

My first home buying journey was made simple and smooth. From the moment I walked in to the office to the moment I got the keys Therese made sure all my questions were answered (Barnie Style haha) and actually had my best interest in mind. Thank you for Therese for being so professional and guiding me through the unenviable stress train that comes with buying a home haha

Overall experience was good. Build quality of the homes are good. Builder can improve to provide more customizations and latest options (modern)

Michelle met us with her beautiful smile. She listened to our wants and needs and then took us to see the type of home we were looking for. The next day we took the plunge. We felt confident in our decision. The site was beautiful. KB offered options to design the house to our liking. Since we lived out of state Michelle sent us weekly updates on the progress. We eventually met with Dustin who walked us through the construction of the house. Now that we have moved in we couldn’t be happier with the result.

Victoria didnt answer phone calls or texts

From the first encounter with Marc in sales to the loan originator, Stephanie, to the design studio with April, and the building experience with Robert, and now customer service after delivery with Billy, we could not have asked for a better team to join us in our journey in building our home. We chose KB because you are able to design your home in a way that makes it yours, in an affordable atmosphere. We found other builders, give you a cookie cutter house and you can make your upgrades after it becomes yours. The KB team keeps you informed and reach out every single week. Address any concerns and answer any questions you may have immediately. We love our home and truly are grateful to have become part of the KB Family. ... More

Great customer service. Had a plumber issue with in a few weeks of moving in. Plumber came out within minutes of making the call and took care of the issue. Plumber noticed that personal bath towel were used to clean the mess and took it and took it upon himself to go to target and buy new bath towels for us.

The KB Home team is great, and they provide a lot more updates than I expected. However, the finish work on the construction was decent to good, but many things were missed that we had to bring up to avoid delays. The customization options are amazing, but I would like to see more sample photos of homes that picked many of the options to choose from as examples. They do not offer good photo examples currently. We had a bad experience with our mortgage originator, who provided conflicting information about closing costs which caused a one week delay during closing. The last thing I’ll say is that the backyards need to be smoothed out and actually checked for nails, screws and other supplies left behind by the construction crews because our backyard was LITTERED with this stuff, which could have injured one of our dogs during the first couple of weeks we were there. But, KB was very responsive when asked to fix these issues since they are still building homes in the area and they deserve come credit for that. ... More

The process was pretty simple and the timeline that was provided for our new bill to be finished was accurate. The sales office was always accommodating and welcoming, and honest about different questions we had including upgrades. Once the final walk-through was complete and we moved in, that’s when he realize the quality of work and craftsmanship left much to be desired. Overall, we felt slightly disappointed after moving into our new home. However, these are usually single-family starter homes so somewhat to be expected.

I will tell everyone to chose KB for homebuying.

The build and workmanship is awful. Since we moved to our new house, people from different companies are in and out from our home to do repairs. I guess, i should have taken a house from Lennar!

The overall process was great, Kirin & Mark provided professional and sincere answers to our questions w/weekly updates. Lisa and Roxanna were wonderful throughout the finance journey. Tanya has been amazing and timely to address any post closing concerns we've encountered.

We love our new home. Beautifully designed and complemented with amazing features. We would recommend KB homes to future home buyers.The property mgt team was excellent before and after move in which was helpful. We truly appreciate our home purchase and enjoyed the process. Thanks to sales rep Kim and both mgt members Daniel and AJ.