KB Home Reviews

Beautiful neighborhood, our home was perfect for us! Helpful people

Process was smooth and easy. Staff were amazing. Actual home attention to detail is not great. Carpet falling apart, bunching, and can feel nails on stairs and transition areas. Wood outside cracked, splintering, incorrect dimensions cut. Sharpie marks still on windows exposed cables wood pieces in cement

The buying process was simple and pleasant. Our selling agent was very informative and helpful throughout the whole process. The Superintendent of the job site was very on top of everything and quick to respond when concerns came up. The only downside was the changing of our move-in date due to weather and material back order, other than that everything was great and would recommend others to purchase from Kb.

everyone was great I'd recommend it to anyone

It’s my dream in reality we still in shock we feels like a kids with a new toy we are very happy

Excellent experience. Caring and respectful customer service. Great financial options.

The overall home buying experience is very good, and the service after delivery is also very good. I will recommend kb's house to my friends nearby.

Everyone from salesperson, construction manager, finance counselor and design center representative were all helpful and attentive to our needs and wants. This is our third KB Home and all three were great experiences.

Sales team were courteous, polite and responsive. Design Center was ok. Construction Superintendent was fair, at best. I was a cash buyer. No special interest rate, incentive or promotional allowance for me even though most buyers got something. I was promised an $8000 design center credit for paying cash but it was taken away less than 24 hours later because you guys had an overnight price increase and I switched from financing to cash the very next day after signing my purchase agreement. It was handled wrong by your staff. Your sales agent suggested we write the purchase agreement for financing as I was undecided as I could always switch to cash if I decided to. The very next day I decided I’d pay cash and take the $8000 studio credit…. And all the sudden that credit was no longer available. That was wrong and I will not recommend KB to anyone because of it. Some design center choices were very limited and the option prices were excessive. But, it was convenient one-stop shopping. The inability to even have my closet shelves installed a little higher or lower was irritating. Not having input on what $5 plants got stuck in my front yard was disappointing. KB has a successful formula and cranks out thousands of homes with their system. But, homeowners would probably like to see a little more flexibility from the builder. The finished neighborhood is not that nice. Perhaps KB should charge an extra $500 but provide nicer front yard landscaping. Optional pavers, side yard and backyard landscaping packages would provide a more consistent look and a nicer neighborhood thus making for a better finished product. ... More

Buying new home is a major milestone . it's important to enjoy the process and Celebrate each step along the way. KB Home delivered on their promise on value and customer service. As a first-time homebuyer, the process was very transparent and quite simple. The superintendent and construction team specifically has been there for every single question or issue I may have had, and they responded fast and efficient. Mike (sale counselor) was amazing during the whole buying process. He was responsive at all times and days. He ensured to look into any questions I had and provide a timely response or forward requested information. Even after the sale office closed, he still ensured to stay in touch and provide support as needed. Robert and Harrison have been following up with me since the construction was completed and sending pictures. Jason (loan officer) was great and made sure to take the time to explain everything to me and really went above and beyond to help make sure I had a rate that was good and a payment I was happy with. ... More

Great experience. Builders are excellent and detail oriented receptionist is very helpful.

I had no issues or problems during my buying process. Everything was smooth and perfect.

Customer service and the sales are nice. We can find the right people when we need help. Thank you.

House was done quickly. Agent Darcey is very helpful. Overall great experience

Very low stress experience because sales agent was very helpful and NOT pushy. The same was true of the loan officer.

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Best service and fast response!

The quality of the fixtures is sub-par and the build quality is poor.

Good response when you have questions and/or concerns

Everything was done professionally and on time. Thank you

I have been looking for quite sometime for the right home in the right location, that would be perfect for me. From the moment I walked into the sales office to the final walkthrough of my home; the team provided care and attention that made this process (that can be very overwhelming) an enjoyable one. Pam, Doug, Hope, Mary, CJ, Cesar and Jamie were all great! Thank you

Easiest home buying experience ever!

Great home buying experience with KB homes.

I enjoyed working with KB homes, and I love my new home

Not to happy with my purchase I been ask to give you a great review and not so happy about my purchase Still issues aren’t resolved