KB Home Reviews

I had a Kaufman & Broad home in 1993, and the increase in customer service and quality control is very impressive.

Exceptional Service — for the sales, orientation, and post-move-in support Responsive Support — for Bob, Mark, and Flor's ongoing assistance Needs Improvement — for the loan process and communication Communication Gaps — specifically around financing options and timely updates Overall: Great Service, Mixed Communication

Customer service was excellent

As a Realtor, I have had the opportunity to work with builders and help many of my clients purchase new construction homes. But this experience is especially personal because I am also a KB Home buyer—and this is my second KB Home purchase in less than two years! I can truly say that I 100% recommend KB Home. 💎💎💎💎💎 From LaVon in the sales department, to Doug on the construction team, the design team, lending team, and customer service every single step of the process was an amazing experience. I absolutely love my beautiful new home in Winchester, California, and I’m extremely grateful to the entire KB Home team for their professionalism, communication, patience, and outstanding customer service. As a Realtor, I have helped clients close transactions with KB Home in the past, and now, as a two-time KB Home buyer myself, I can confidently recommend them to anyone considering purchasing a new construction home. Thank you to the entire KB Home team for helping make my dream come true as a buyer. I am beyond happy with my home and with the experience from beginning to end. Five diamonds in every single step! 💎💎💎💎💎 With appreciation, Sendy M ... More

Overall, my first time for buying a home went well. The only main issue I had was during the time I purchased the house to the time I got my keys there was some communication issues with the realtor specifically. I had to reach out and follow up on multiple occasions to make sure appointments were set and what was to be expected in the coming stages. The builders & customer service rep have been amazing & attentive. I am very happy with my purchase with KB home for my first home.

We had a wonderful experience and would especially like to recognize Jerry *****, Tina *****, Sophia *****, and Armando *****. Each of them was helpful, professional, responsive, and made our home-buying experience much easier. Whenever we had questions or concerns, they took the time to help us and made sure we felt taken care of. We truly appreciate their hard work, communication, and dedication throughout the process. Thank you all for helping make the purchase of our new home such a positive and memorable experience. We are very happy with our home and grateful for the excellent service we received! ⭐⭐⭐⭐⭐ ... More

I like my ;home at *****

Great services...they will help you for everything you need ..something break they fix it right away...gallo katryn and Jesse you can trust

Not good quality on things, they response to warranties. Deal at the purchase was not too good, they promise things that they couldn't archive at the closing.

I felt the sales representative assigned to me lacked sufficient knowledge of the process. Furthermore, it did not feel like he was working in my best interest. I strongly recommend that future buyers hire an independent realtor before visiting KB Home.

I gave this rating because it wasn’t completely horrible the only parts that were an inconvenience were my sales rep Barry ***** and my contractor Cole *****. I was promised a gift that didn’t happen and fast repairs if I left a good review for them. First things first why were there so many repairs needed on closing day? That shouldn’t have ever been the case the house should’ve been in perfect condition when bought. I was promised fast repairs to the house to be made if I left that good review and 100% complete confirmation form. The repairs that have been made haven’t been correctly done the help being sent isn’t being sent correctly they’re being sent separately and not together therefore leaving parts messed up after being “fixed” my trim on the door was fixed on my first follow up but nobody sent the grout guy so the grout had been messed up by the door as well as the trim on the door the door frame should’ve been sanded out then painted over and wasn’t. There have been so many repairs made for a brand new house that shouldn’t have been needed in the first place the door is just one example I felt completely rushed to move in and forced to say this house was complete with empty promises from the contractor and sales rep I don’t recommend KB to anyone because of them. Also want to mention the grass on both sides of the house form pools of water that isn’t city compliant and that should’ve been fixed asap. My contractor mentioned that was an issue but I’ve yet to hear from him about said issue. ... More

my experience. very good.

Warranty department went above and beyond to make sure we were taken care of and issues were resolved in a timely manner

Everything done professionally

Past experiance.

The entirety of the home buying process was a breeze! Everyone in sales, design, loans, and construction was so knowledgeable and willing to help us understand past, current, and future steps. As first time homebuyers and owners, we were very nervous, but everyone at KB was kind and helped us ease into our home. Thank you to everyone who helped!

Work working with Florence was the best experience ever. She brings great value to KB homes.

KB Homes made the experience simple and straightforward with lots of support

Everyone in the team is very nice and responds promptly.

Everything was beyond expectations. Wonderful experience! Brandon was very attentive and thorough!

Friendly and knowledgeable agents

constant calls

All , since I started looking to buy a house till the end when we sign

The honesty and helpfulness of everyone affiliated with kb

It was clear communication from start to finish with pictures and emails every step of the process.