KB Home Reviews

KB Home impressed us with the speed of the build process. We were constantly informed of progress with regular updates, and the team was always responsive to our questions. We're thrilled with our beautiful new home and the quality of construction.

Home buying is not an easy process. There’s always issues. The main problem I had was that communication with the loan officer was absolutely terrible. It took days to get a response, but then I was called several times and rushed to submit items. I had two different loan officers, one was great (I believe his name was Josh) and the other is the one I had issues with. My main loan officer, Dais, would call me at the end of the business day and even if I called back 2 minutes after missing her call, I would get no response until end of business day the next day. My realtor would reach out to her and she got a response, but I wouldn’t. The processor was even worse. She made several mistakes caught by others, did not apologize for any of them, and made me jump through extra hoops that were not necessary. As far as the construction, several items were wrong. Some were fixed, others weren’t and it took forever to get them fixed. I do not believe the home was worth the price. I received little to no amenities. For example, other companies provide a garage door opener, window blinds, and even a basic refrigerator for the same price that I purchased this home for. I did not receive any of those items. Other homes are going for the same price, in the same location, are larger and come with those amenities. Unfortunately, I felt like I was too far along in the process to go with another company. The reason why I gave this review two stars is because Val, the sales rep, was/is awesome! He always got back to me in a timely response. Helped me out with whatever I needed and helped escalate the issues I faced. Overall, I do not recommend this company ... More

Every team was very friendly and loved the overall experience

While many of the folks we’ve worked with throughout the buying process (from sales, to design, through building, to closing & post-move in) have been WONDERFUL.. our overall experience has left much to be desired. Disappointed with the quality of appliances - even though we purchased the gourmet option and upgraded appliances). And if you work from home, have kids, or simply enjoy spending time in your backyard… DO NOT buy a lot/home if there will be homes under construction within 7-10 lots in either direction. The trades do not respect homeowners and blare their music all day - and on Saturdays. We have lived here for 2 months and have yet to be able to keep our windows open most of the time. We spoke with the neighbor 3 doors down from us that closed about a week before us - and they said they’ve complained numerous times as well - to no avail. Construction noise is to be expected for sure - but blaring mariachi music is ridiculous. Lastly, not everyone takes much pride in ownership? Lawns are overgrown, weeds. Many folks buy into an HOA community for the pleasant aesthetic and some here just don’t care. I wish we had picked a different community; but fingers crossed that things improve. ... More

Staff from Kb home were very knowledgeable and helpful during this journey.

Auburns construction workers have been really great about coming to my home to make sure I am satisfied with my new home. They have come multiple times to either fix or answer questions I might have around my home.

My home buying experience was great! I had the privilege to work with Jaime and Edie. Both of them were great! They were always ready to answer my questions at anytime and provide support. I enjoyed working with them. They made purchasing my first house easier. Thank you!

We had the best sales person Lisa and then our contractor Tony was amazing updating us the process of the home and also our warranty person Mark he is top anything that needs to be done once I call him he response quickly. KB Homes is a great builder to buy a new home and prices are reasonable and affordable.

There were minor problems with the homes like any other product. Nothing is perfect. What made it exceptional were the people like Kyle, Hector and Anthony who responded immediately and did the repairs. This is what makes KB homes excellent.

Poor quality and upgrades are way expensive.

Overall the experience was great! If possible I would go through KB once again. I even am telling family and friends to go through KB.

Stages pretty good for a month later couldn’t get in touch of the engineer

From the beginning of the process to the end, it was excellent. Keep you update on all the steps. Highly recommend. A++++

Everything went smooth during transaction

This is a waste of my time. I wish I could take back the 5 star review regarding our supervisor Stacy. I have nothing positive to say here.

This was our first time working with KB homes and they did not disappoint. amazing people true transparency from the Office to the project managers and after we got keys. We will always recommend to friends and family specially in this growing Las Vegas area .

It was a great experience. Excellent customer service. Weekly check in! Questions answered promptly.

very easy purchase experience from begining to end.

The sales and lending team were helpful and responsive throughout the buying process. Any issues we found upon move-in were addressed at our first month walkthrough. Energy star certification is a plus.

The entire team—Sales, Construction Manager, and Customer Service Representative—were an absolute pleasure to work with. Everyone was extremely detail-oriented and eager to resolve any issue we encountered, no matter the size, without hesitation. The KB home buying process sets a standard that all other home builders should aspire to achieve.

I can’t ask for a better experience. These are me feel like a king the second I wanted to start the conversation about buying a home. Much love!!!

Smooth and easy process from purchasing, financing, building to closing, very happy and satisfied, thank you all the team for the help and support in this journey!

They guys have beeen great as well as page. Sergio and Juan and all the others that have come assist me.

House was Build on Time, Everything was build as promised, and the build Quality is perfect. KB home builder 5 stars

Thank you KN Homes in New Braunfels, TX! My career is on the road which makes getting things done a bit stressful but I had a stress free experience with the staff of KB. Diane and Jeff are easy to reach and have been so helpful with the purchasing, moving, and establishing a home in New Braunfels. The craftsmanship of my new home is excellent! Even my inspector said so!