KB Home Reviews

The whole process of purchasing this house was a 9 out of 10. Until we started recieving threats to close the house or encure financial penalties, even tho the house was not ready. KB Homes wanted the closing quater to look strong, so deemed it necessary to harrass us to close before the end of February. Prior to this encounter we were activitly talking about but the house next door to add to out portfolio. Due to this experience we will not be buying from KB Homes ever again.

Not very satisfied with this newly built home. This is our second home but the first newly built and the first KB home. From the final walk to move in to now, there are still things that are not completed and we moved in March 9th, today is April 25th. I was lucky to at least have the Warranty people come out and give me a date to fix remaining issues. Overall, I would not buy a KB Home if I could go back in time.

I love KB Homes and the Belterra Community! Being the first-time home buyer, we were a bit nervous, however, the entire team at KB Belterra guided us in making the right choice in each step from deciding the lot, best structural selection options, great design studio sessions, and a fantastic construction manager. It didn't stop there, they were prompt in addressing any issues once we moved in and were quick to fix any minor issues we had post-closing. Overall I enjoyed thy home-buying experience with KB Homes!

As a general builder, my KB Homes experience was good. Great salesmen. Very personable and knowledgeable. The experience was not the same after the closing. The lack of communication was the most frustrating part. With mw knowing how the work with contractors can be, it was exhausting trying to get things resolved because of the lack of follow-through. The only saving grace was the salesman (Jim) having to get involved to try and assist in coordinating things to be resolved. If it wasn't for him, I would give KB a zero!!!!!!!!!

Helpful staff very nice

Verry nice house and beautiful place

Overall it was a okay buying process. The beginning with the sales rep, was very hectic, and unprofessional. After the home was purchased Scott has been great with reaching out to me and making sure everything is good in the home. The only negative part was during the actual buying process. Everything else is great.

Great experience and was able to get me into a home very quickly

Jonathan S. from the sales team and Kyle N., superintendent went above and beyond! Kudos to Joe C. Who’s also from the sales team at the community for all his help too! Even though he was not my sales person. The house is beautiful! I’m so happy with how it turned out!

The entire process was straightforward.

I really appreciated all the emails in the building process. Workmanship/Materials: I wish somethings would have been said about the time not being sealed prior to move in. I wish it was also said (if it is said then emphasized more) that the paint will be a matte as well. Both the sealing and the paint should at least be things that people can choose to upgrade through KB. I know everything can't be perfect but I do feel that the painting could have been done better (lots of little dots on my time). Also anything that I asked to be touched up was done, however now it is just as obvious. Trustworthiness: I also feel that it should be explained that if you don't have a realtor to represent you, then KB is just representing themselves which with any company that is not what is best for the customer. Obviously this would take money away from them so it won't happen with any builder. I had a lot of confusion when dealing with KB financial and feel they were talking around my questions to halfway answer so the outcome was best for them. Value I gave 4 because they are very expensive houses. I understand that is the going rate but I feel the sale price is nowhere close to the actual cost to build it. I feel KB definitely does not use the best products (paint company they use says that they water down the cheapest paint that they buy from them). This might be standard with all builders but does not make it "Great" quality. Responsiveness: Great responses prior and once purchased. I haven't really had an issue except for sealing time and paint quality which I had an outside company do. I hope i continue to get great responsive after this review is complete as well. ... More

The KB Home Team we worked with is simply the best!!!!

Great team to work with!

Staff are very professional and great in communicating. Our Sales Agent Eddie, Loan originator Cordelle, building superintendent Robert and the whole team made buying our first home a great adventure and made sure that me and my family got the best experience from start to finish! Overall, I’m proud to be a KB Homeowner!

I had major issues with KB since about half way through the home buying process. I was getting minimal updates and my initial time frame was pushed by months. Finally, at the end, my closing kept moving all around which made getting an appropriate private inspection difficult to do. KB stated it needed to be done a week before closing but when my inspector did come, so much still needed to be done and then closing got pushed. I mentioned from many months ahead that it could not be on a certain date as I would be out of the state, but still that's the time frame they had to do it to meet quarter numbers. Then as we get to that date, it needed to be pushed out once again. We get to walkthrough and while there is a vast improvement, so much still needed to get fixed. We'll, we decided to close anyways. Now, I'm finding things done so poorly that some bedroom doors can't even be closed properly, paint jobs are needed and even caulking near showers were incomplete. While I've had a great experience with the construction manager, he can only help so much while still working on getting other houses completed. Now, I'm trying to go through warranty for a water heater beeping that has been doing on for over a month and while I someone has gotten a hold of me, the person who would actually reach out (my community's representative) has not. So now we learned to live with the beep. Overall, these builders had so much potential to have a beautiful home without any issues if it wasn't so rushed and disorganized, but it's hard to be happy when I'm still dealing with so many issues. ... More

David is so professional and helpful all the time, I want give him 10/10

From the start we had a great experience with sales. We were able to select the lot, elevation and design options we wanted. The design studio was incredibly meticulous and that was our favorite part of the process. The experience took a turn later in the timeline with the building team. We had the incorrect LVP installed throughout our home which delayed our closing date. A wavy drywall in our great room. Our front door paint was botched, thankfully corrected within warranty window. However, now we face another challenge with getting inspection report items addressed. We understand this is not a custom home process however, the quality and standard should still be a priority for KB home. Highly suggest to visit home at least twice a week to ensure all selections are completed correctly. ... More

As a first-time home buyer, KB Homes made the process fairly smooth and easy to follow.

We went through 4 sales people & 3 different finance people. Promises were made that weren’t backed up or fulfilled. It was a fight to even get ahold of anyone to speak to most of the time. Our final sales person, Jessica was excellent, as was our final finance person, Meghan. Gary, our super was great too but by the time they came around we were already frustrated and fed up since it was late in the process. We are moved in now and there are a bunch of cosmetic issues that still need to be fixed, as well as functional issues like the windows not being square. The sod for the yard was laid without any proper preparation so the grass has mostly died. The back yard has a divot that just collects and pulls water. It’s nice to be moved in but I wouldn’t go through this with KB again. ... More

Working with our sales advisor Michelle and with our superintendent, Dustin during and post construction made building our house remotely a pleasure. They communicated regularly at each significant phase of construction, provided trustworthy advice, and are still here to address our needs post closing. Couldn’t have gone better. It’s unlikely we will want to move from our dream home, if we did, we would build with KB homes again!

Our New Homes Sales Counselor Genesis was always responsive, had a positive attitude, and was patient with all our questions, as well as super knowledgable. Likewise, our Project Manager Garrett took time for any questions or concerns at each stage of the building process, as well as after we moved in. Mortgage Loan Originator, Meghan, was also responsive and flexible, and although we ultimately did not utilize the loan through KB we appreciated her willingness to consult when we were experiencing issues at closing with the other lenders lack of timeliness in document preparation. Overall, while home buying is a stressful experience, the staff we worked with were all kind and went out of their way to be helpful and make the experience a positive one. I appreciate them! ... More

We moved into a Model home which was a sales Office earlier. Prior to moving-in (at the time of purchase), we were provided a lot of assurances but when close to the move-in date, sales representative was not agreeing to none of the items agreed upon. For Ex: the carpet was really Bad and nothing was done to address the issue. Similarly with the doors. The only saving grace was the construction manager Joaquin. He ensured all the defects highlighted on moving-in were fixed. Over all did not have a positive experience and also felt I had paid 20K more than the market value.

everyone was very helpful and from the start, and Stright through to the end and even after the sell they still check up on you. you could call at any time, and they would even call you back. And answer your questions even the dumb ones. You got more information at each step so you could understand everything.

The KB team (from the sales office, to the showroom, to the superintendent, and more) were an absolute joy to work with. Everyone listened carefully to our wants and needs to be sure we got everything we needed and a few extras we wanted, without going over our budget. We are over the moon with the final product. Hoping this will be our forever home, but would gladly work with KB again if we ever decided on a new location.

Buying a home is definitely a stressful time and everyone at KB helped us not feel that way. They spoke with us every other day assisting us move along in the process.