KB Home Reviews

Marla and Tad were amazing! They understood what I need for my new house and they gave me perfect service and construction for me. I’m very satisfied. Thank you!

Our first time buying a new construction, and very happy. KB provided weekly updates on construction, and a frame walkthrough to see what is behind the walls. It was a very unique experience. Also go to choose certain options. WIsh there were more, but we're generally happy with the choices available. No loan process since we paid cash. Everything went fairly smooth all the way to closing. Workmanship was generally very good. Customer service has been great as all issues discovered after closing were quickly resolved.

It is a great company! We had an amazing experience with KB Home. We have been working with Gary, Brian, and Kelly. Everyone who helped us was very friendly, knowledgeable, and helpful. We love our new house!

Great experience overall but oversite over the builders workmanship needs to be improved.

What a wonderful experience to be a KB Homeowner. Thank you to D'Ann, Ruben, and Jason. D'Ann is the epitome of exceptional customer service. From the moment we signed our contract to the time we got the keys in our hands, D'Ann was responsive and helpful with questions we had throughout the process. We loved that she provided weekly updates toward the end of the project. We appreciate every one of these efforts! The best part is that she did this with such a heartwarming contagious laugh and smile. Ruben was our SUP throughout our build; our interactions with him were near the end of our new build. He was patient as we walked through our NOO - New Owner Orientation. He was helpful, he understood as a homeowner what we were going through. He took the time to provide any clarities and address concerns that we had. As someone representing KB Homes, he was not shortcomings nor rushed us and put our concerns aside. We have heard horror stories about other SUPs and are so thankful we had Ruben. Jason was our saint. We had an issue with our sink caused by a third party a week after we moved in. We elevated it, and Jason took immediate action to address it. I can't express enough our gratitude and appreciation for this grand effort. This is our first experience with KB Homes. D'Ann, Ruben, and Jason have set the bar high with their exceptional customer service, which I think would be hard-pressed for another builder team to follow. Thank you to this TRIO for setting a benchmark expectation that exemplified a 5-star rating. ... More

The entire process from initial purchase to final move was average. one major item in our kitchen that we were never told about and was not in the model is the exhaust fan above the microwave oven that just doesn't look right and takes away the consistence I the model had above the kitchen cabinet it appears like an after thought. After moving in we had issues with the bathroom vents in one case water entered the bathroom after it rained and in the other bathroom the ceiling started to form bubbles in both cases the galvanized vents were not installed on the roof tops. The builders team were responsive to our calls depending on the issue we were calling them about. My recommendation to any potential buyer is that all the work is being performed by subcontractors and not directly KB workers thus builders commitment is not as I would imagine or have seen with KB homes in California. If you are planning on buying a home from KB I recommend frequently visit to your new home as it is being built, take picture, report and document everything to the builder that your dissatisfied with. One more recommendation I have for KB leave extra paint with every new house you sell so that the owner can perform touchups to the wall, front door and so-forth. One more request please remove the outhouse that sits across my home, it is disappointing to see every morning I leave my home to go to work. ... More

We love our new home, but we do not like our yard. KB needs to put more effort into how they sod and seed the outside. They left rocks everywhere and the sod is awful

The experience was good but not great. The sales rep Petra was really responsive and was answering questions great until the sale was finalizing. Toward the closing of the property, only information given was delays after delays with no explanation. Had to get construction supervisor involved to get information that was supposedly passed on to the rep. On closing day, sales rep was no where to be found and we had to ask another rep for a sign and take our own picture. It’s been almost 2 months since closing and not a single follow up other than automated emails. For a huge multi million builder, please do better in the sales department and have people who actually care about people. ... More

Danielle is friendly and knowledgeable real estate agent, she gave us good perspective on the property values in Los Angeles area. We are very happy we bought a new home from KB homes at Ponte Vista at a great price. We love the lay out of the house and works great for us. Design studios helped us pick out options via video conference and it worked great for us. Purchase process went pretty smooth and we did all online except signing in person wet signature with notary. Touch up some last minute repair was made timely and we are happy with overall results. We love the amenities hot jacuzzi, pool, exercise room, hiking trails nearby. We also love the blue skies, nice breeze, and fresh air. ... More

Great value and continuous support

Overall it was a pretty positive experience. We had a few bumps but KB worked with us to resolve the issues and we are very happy with our new home!

From the second I was introduced to the team and was shown properties I felt welcomed and supported. I love the style of my home and the high quality items with it

I had an excellent experience from the beginning to the end of completing my house

We had the best experience with our KB homes sales agent Erin and superintendent Allen and his assistant Flor. Excellent customer service and response time. House Quality is excellent,

Excellent KB agents and team members all around.

This was a great home buying experience. Everyone I worked with was friendly and knowledgeable from sales to construction to mortgage.

Anthony does a fantastic job doing his tasks.

Long process but helpful hands make it easier

My husband and I recently purchased a move in ready home in Sanctuary Ridge. Prior to closing, we were told that our requests would be completed quickly. After being in our home now for almost two months, we still have incomplete work items and we cannot reliably get in contact with our representative. When we are able to contact the construction superintendent, he frequently dismisses, does not follow through, or won't provide timeframes for work completion. One example is that the toilet seat in our bathroom was broken and they would not replace it. We ended up fixing it ourselves. The overall process has been very poor. ... More

Construction work & material is very unacceptable. Wall cracks within one month. Nail inside carpet is too bad for resident's safety

Westley was knowledgeable, prompt, helpful and kind. Financial part was stressful but now it’s done and glad it’s over. The house overall is great. Love the layout and neighborhood. We are about 2 months into living in the house and still haven’t had some issues addressed that we’re acknowledged in walk through. Hoping to get them taken care of soon.

I loved the communication throughout the entire process. Sales representative, superintendent, loan officer were all in contact and willing to assist.

The builders need to pay more attentions to the fine details. The use of some known brands seems attractive but not practical. double handle instead of single handle on faucets. Drain handle hide behind and set way too low for good looking but you need long and slender fingers to pull it up. missing screws etc. defects on the quartz counter top, punch thru brat nail tips at the base board almost cut my finger, toilet seat fastener cover automatic pop open due to engineering defects, hot and cold water outlet from wall to the pedestal can be seen while sitting at your toilet. we do not expect every single cement block be perfect but paying half a million dollar home, a few corner chipped cement block is not that expensive to pick a good looking one and safe the defective one for your home art works. front walkway bricks came off as you walk and step on it, near falling disaster on my mover. over all, KB has done an excellent job. Builders need to pay more attentions to detail, fine details; that is what I call workmanship or craftmanship. Top brand names may not mean top quality craftmanship. Enjoy. ... More

The home was built mostly while I was away. KB home kept me informed of every step of the construction process. Very happy with the results. Will definitely recommend the company to friends and family.

They rushed to get us in to meet their quota.