KB Home Reviews

This was my first time buying a house and there were great moments and not so great moments. Adrian, the construction manager was AWESOME and Exceptionally thorough!! His work ethic is top tier! Overall, communication and clarity about what to expect and the process, specifically the closing process, could improve.

Thankful for KB homes, they made the process smooth and memorable. I’m so happy with home. Everyone from the lender, sales and construction were amazing!

KB must commit to improve providing a serious and profesional customer experience in every area of the process: Lending, realtor and inspections with construction manager. They really need to understand once they give you their word, they must honor it and respect that. They must add integrity and implement it into their core values.

The entire staff are extremely helpful and professional they went above my expectations. They responded to all my questions and requests promptly. The company management are extremely fair in the way they treat home buyers. I recommend KB Home to my friends and family.

Well organized and trustful

Thank you for the easy process.

My family and I had an overall great experience with KB homes!

I love the house and the community. The maintenance supervisor and his team are awesome! I can't say the same about some of the sales office personnel!

Entire team was amazing and professional!

I am a first time home owner, and the team here (from sales to loan to warranty) are all amazing. They have been responsive and have helped me understand the process. Highly recommend!

We are so excited that we went with KB homes. The communication was prompt with week to week updates, home was ready prior to estimated date, and staff was very friendly. We are confident with their hard work that brings peace of mind with their warranty program. The realtor for KB made this whole housing process easy, and the locked in APR rate was a huge plus with us not having to wait on purchasing a new home depending on the current market and interests rates. We are very pleased with the whole process and would recommend KB to everyone.

there are many other builders in the Ontario area, i had visited them all during new house shopping. This KB Home house is generally a great valued built and designed by the professional builder team, the sales office is professional and knowledgeable, and customer service team (after moved in) is also very responsive & experienced. Thanks to Stephen, Karen, John, Philip, and Richard who are a great team and pleased to working with. Highly recommended for the KB Home in Ontario!

Poor workmanship (paints, door and door locks)

Greg, Gabbi, Drew and Tom are awesome in the whole experience- before we built, during construction and after we moved in. Definitely is more upgraded and higher end than the typical ”builder grade”.

Love the new home , thank you KB Homes ......

The house is adequate. It is a cookie cutter house in a development. All the houses look the same and feel the same. I am satisfied that they did the job expected of them. Employees of KB are competent. Since I've never dealt with another new home builder, I don't know if the are better or worse than other.

I bought a new construction home from KB Homes and I have mixed feelings about it. On the positive side, the staff at the office was pleasant to work with and they tried their best to accommodate my needs. The rates were high, but that’s the market and I don’t blame KB for that. I did have some issues during underwriting, but they were not KB’s fault. On the negative side, I was disappointed with the standard items included in the home. They did not match the price I paid for the home and I felt like I was getting a low-quality product. I think KB should have included more features in the standard package, such as a smart doorbell, higher quality finishes, and better lighting. All those things had an extra cost and I had to pay more to upgrade them. The most frustrating part was the post-closing process. It was difficult to get items addressed after closing and I had to follow up multiple times to get things fixed. The only person who was helpful and responsive was Donald, who is my favorite person at KB Homes. He was professional, courteous, and efficient. My advice to anyone who is considering buying a new home from KB Homes is to not rush your closing and to inspect everything carefully BEFORE you sign off. Make sure you get everything you want and need in your home and don’t settle for less. You are paying a lot of money for your home and you deserve to get the best quality possible. ... More

As long as you take your time and choose the options and pick a floor plan you like you will definitely be happy with your home. From sales to property managers the experience is fantastic.

My buying experience was awesome! From the sales office right to the very end! Friendly, courteous and professional!

Has several little things but no big problem always fixed in a very timely manor and qualified personal doing the jobs would recommend

It was a great time start to finish. Picking our lot and floor plan it was fun seeing it all come together and being in our forever home!

KB helped us a lot to go through the process and they’re very approachable and easy to talk to. They make everything simpe and made everything smooth. Thank you!

Building a home with KB Homes was a remarkably smooth and satisfying experience. Their team's dedication to quality and customer satisfaction shone through, offering personalized options that fit our lifestyle perfectly. The process was transparent, with regular updates and excellent communication, making our dream home a reality with ease and confidence.

We were provided with incorrect information prior to purchase. Were told that there was only one home left to build in this area and that is why they were selling this display home at reduced price. Three more homes have been built across the street since we moved in. Home insurance company notified us that they were canceling our insurance due to a roofing issue. The shingle were rolling or curling. KB Homes said this was not under warranty (2 months after purchasing home) but they would repair it out of gratuity. Still have to provide proof to the insurance company. Now we have discovered that blown in insulation was not completed in the attic. Wonder how KB will react to this. Almost wish we had not purchased this home. ... More

KB home has well qualified staff knowledgeable and ready to help you with any concerns you may have during your building of the home. KB could use more choices in their design center.