KB Home Reviews in Austin, TX

[TRANSLATED FROM ES] I like the house designs, their spaces, and the layout of the spaces.

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Great quality materials, highly dependable sales counselor, helpful building superitendent, Timely availability of property.

We enjoyed watching our home being built. Everything falling into place and the responsiveness of the construction crew. Also had a great experience with the finance team keeping us updated every step of the way.

I appreciated working with Stephen, Clint, and Cortney!

The company follows the construction schedule seriously and share the development at each milestone. The process is so transparent and the team are happy and willing to explain when I needed assistance.

All , since I started looking to buy a house till the end when we sign

Ed and Danny made all the difference to make things as perfect as it can be ..

excellent house value for money but less upgrades options i don't like

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My experience throughout the entire home-building process was outstanding. The communication was consistent, professional, and transparent from start to finish. Every question I had was answered promptly, and I always felt informed about the progress of my home. The construction team and sales staff demonstrated genuine care, attention to detail, and a commitment to quality. Any concerns I raised were addressed quickly and professionally, making the entire process as stress-free as possible. IOverall, I am extremely satisfied with my experience and would confidently recommend this builder to family and friends. ... More

From the beginning to the end of our buying experience it has been pretty straightforward. No back and forth and great response time. Even at closing we were aloud an additional walkthrough to ensure all our issue had been fixed and given extended time after close to raise any other issues that may have risen after move in. The warranty team is amazing. My only issue would be that they have multiple times sent workers to fix said issues that don't speak English and struggles to explain the problem, I would suggest to send an interpreter or someone who speaks English to at least monitor and get the job started upon initial contact with the customer. Overall great experience, great team (***** our warranty agent) and great home! ... More

Our experience with the builder's team was excellent. They were professional, courteous, and helpful throughout the entire process. They delivered on what they promised and kept us informed every step of the way. Whenever we had questions or concerns, they responded promptly and worked to resolve them in a timely manner. Overall, we are very satisfied with their service and support.

KB staff, *****, *****, *****,STEPHANIE, ALICIA and JONATHAN at design studio are very helpful and friendly. They did an excellent job !

The builders were great. They weekly communicated valued progress of the house and met projected completions at each stage. The communication was very much appreciated. After completion of the house they reviewed the house features and suggested upkeep. They were readily available for questions and concerns, with quick turnaround responses. I honestly am very very pleased with the entire process.

The customer service received from the sales, studio, loan officer, builder managers and Home warranty staff.

Our home was built with quality materials. All team members were outstanding in what they do.

When we started shopping, the community was very appealing. The homes were laid out carefully with wide interconnecting roads and beautiful landscapes. When we walked around the community, the homes had good finishes, and the interior designs were among the best we had seen compared to other builders. From the moment we signed the purchase contract to closing, the various departments were professional and on hand to answer our questions. The entire process was hassle free.

Very smooth process from start to finish and everyone was super easy to work with

From start to end, KB Homes made the entire home buying experience the best in my 40 year’s worth of home buyer knowledge. I would buy more homes from KB 100% !

We love the options we have when selecting our KB home, and the entire process was great from start to finish

I am extremely happy with my KB Home. The quality and craftsmanship is excellent as well as the value.

It was an excellent service

While the buying experience was great, the sales representative was phenomenal. The design center was great, and the job supervisor was easy to work with, one part of the KB experience stood out. That was the inflexibility of KB. Once you had locked in the house, even months prior to permits, being pulled, there was no flexibility in any changes. Early on, my wife and I decided we wanted to change our flooring from carpets in the bedrooms to the same laminate we had placed through the rest of the house. This was before permits had even been pulled for the house. It was a simple interior materials exchange. This was denied. No rational explanation was given. The answer on any request KB during the build process was simply, sorry we won’t make any changes. Very frustrating when you’re more than willing to pay for the small changes that you were looking for. I was told repeatedly that I was building a “personalized home“ and the only chance I had to personalize it was during the design process. That itself is frustrating to someone who has built several homes. Other than that small thing, KB was great to work with and the end of product was a great value. I love my new neighborhood and I love my new home. ... More

From our salesman to the LO and our studio crew. Everything seems like yesterday. Our salesman had a lot of knowledge and after touring several builders, KB was our too choice.