KB Home Reviews in Austin, TX

Excellent service, site managers have been fantastic

It was a an easy process

very good experience working with KB

We're fine with the home, but long story short, we're finding issues with the house after about a month of being here. The sales team and building project manager are responsive, but things would have been better if the builders were not in a rush to finish the home. We've dealt with stuck doors, wet paint, a leaky sink, unsealed garage, a number of other issues that we were told would be fixed after inspection and closing. Some thing have been fixed while others are still outstanding- for example, a faulty oven that apparently, was a company-known issue being experienced by other home buyers. Moving forward, KB probably shouldn't buy wholesale appliances from Whirlpool. It does not seem like a good idea. We may need to call and email them to file for a warranty-replacement... again, after only about a month in living here. I'm giving the experience 4 stars because the sales director and project manager have been nice to work with. ... More

First time buying experience can never be smooth but i live my community and my home. The only thing i would say so is the quality of workmanship could be a little better especially for the price we paid for it.

The experience was good. The homes are very nice and neat. The employees/staff were all very friendly and professional. They made the home-buying experience much more enjoyable!

Post closing don’t expect much, so make sure everything is checked twice and checked again. No matter how insignificant it may seem make sure it’s done. Addressing issues after close is done at KBs convenience. On 4 separate occasions I stayed how waiting as scheduled and agreed and no one showed up. They did show up at their convenience when I was either working or had something else scheduled, regardless if they are contractors or subs they are agents of KB and should be respectful of your time and privacy. Overall just a bad experience and regret purchasing home, which sucks.

From the moment I stepped into the sales office to look at the models I was met with great customer service. Lane was knowledgeable and had answers immediately for all my questions. He was consistently communicating with me every step of the way. Every person in the KB Home fields that I have had the pleasure of interacting with have been informative and friendly. Highly recommend anyone looking for a new home to look at KB Homes.

Working with Kb Homes was a wonderful experience. The responsiveness and level of professionalism was top-notch!

Best I love it

Felt very nice and helpful

I am happy and grateful to kh and his team and myself Martin, if I would buy another house again kh is a good option.

There was a rush for me to take possession of the home. The builder could have spent a couple more months. There are many that are not working properly - the walls "flake" very easily, Do was off kilter, water doesn't come out to some of taps, the kitchen faucet is already loose, the cable plus are in strange places....I was promised a fan for the KB Home design studio experience .... never happened....I would not buy another KB Home.

It’s a nice home in a nice neighborhood.

Great experience. They made the process easy

My entire process was from start to finish was remarkable. There was excellent communication from KBHomes to me from the initial purchase to my final move-in. The quality of this home is top notch especially when you factor in the great price I paid. All of my questions were answered promptly by all of the teams. With all of the options that you have to choose from, I would highly recommend KBHomes.

KB home the best and good to buy

Very good and pleasant experience

The experience was great. The builder was communicative and attentive to our needs.

I fell in love with my crew, from Michelle, Vicki, Scott, and the Construction manager, Gill. They all were and have been phenomenal. Every question answered with the quickness you'd expect from the world's best home builder. My first KB Home was built in 2001, and this one in 2023. I am so pleased with KB and their home designs. I wish everyone could own a KB Home.

After getting over a few hurdles, I would highly recommend KB homes to any future home owner. They have worked hard as a team to deliver good customer service and satisfaction. Ryan did an amazing job! He is professional, well balanced and he worked with me until the very end. You will not go wrong working with Ryan.. They all worked together to make it happen in a timely manner.

Very helpful and impressed with the process.

KB is the best around

Lack of attention to detail, so many irregularities one spots only after the fact I guess the excitement of getting a new house vails the blemishes initially truly disappointed with that fact.

I want to start off by saying Ryan has been trying his best during this time however I’m still extremely dissatisfied with the follow up with issues regarding the home itself. The buying process was not a problem, I am satisfied with that part of this process. Tyler has been absolutely abysmal with responding to issues that have been constantly happening, such as a light in my kitchen that has been left unscrewed since 2 days off buying this home. During the last week of the purchase I asked Ryan if I could get my private inspector to come in and check the home after the closing and he confirmed I could so I went ahead and did that and the inspector found things that need immediate immediate attention. So I message Tyler and Ryan a text message and long story short I haven’t received anything but a phone call from Tyler that I missed. At this point I would like to work with someone else. ... More