KB Home Reviews in Austin, TX

From the first day I met Philip May salt it to the last day we closed, what can I say. Philip always answered present to me at anytime even when he was resting at his gym. Jaime goss an extraordinary woman who was able to answer all my questions even when she was also resting. So Zack what to say. Always present at the slightest house concern to the point of coming to do the job sometimes and checking that everything has been done by the technicians. KBHOME i would always recommend and deal with them again and again

I recently purchased a new home, and while there are some positive aspects, I must highlight a few concerns regarding the walls, paint, and structural issues. 1. Uneven Walls: One noticeable issue with the house is the unevenness of the walls. Upon closer inspection, I noticed that some walls have slight bulges or dips, which affects the overall appearance and makes it challenging to hang artwork or shelves. 2. Paint Issues: There are several paint-related problems throughout the house. I observed uneven paint application in certain areas, with visible brush strokes and inconsistent coverages. While the new home has its positive aspects, such as its overall design and layout, the presence of uneven walls, paint issues, and structural concerns is disappointing. These flaws affect the overall quality and satisfaction of the purchase to an extent. ... More

To begin with, the initial experience was all great where we could pick a lot, pick the floor plan, elevation and choose the structural changes and select the interiors of our liking. Good Things: 1. We are happy with the masonry work and how the elevation turned out. 2. Plenty of options for the selection of base floor plan and elevation Bad Things and areas where the quality is poor: 1. The craftsman ship for the interiors is sub par and we are not happy at all with the finish of drywalls, how the corners appear, the materials used for the doors and windows. 2. Drywalls: There are many areas of the house where the coffered ceilings, drywalls, kitchen island walls looks crooked, finish is not good and its not aesthetically pleasing. 3. Painters have not used tapes to avoid paint bleeding on to the edges of cabinets, countertops, other colored walls on the outside and on the garage opener etc 4. Cabinets - Had scratches, paint drops, smudges at many places, we documented everything and shared it with the construction manager before closing but we were promised that this will be taken care after closing by scheduling for a cabinet punch. When the cabinets guy arrived he is blaming it on painters/construction workers and did not fix all the issues. 4. Flooring - We chose Vinyl planking but beware of the floating types, we saw the model homes which was glued however for us they installed a floating type which is shaky at places and makes thumping sound when we walk on some areas, its not a great experience walking on it. We were not explained about this type at the time of selection in design studio and issues we reported were not fixed. 5. Poor quality electric outlets and switches, gaps all around the switch boards/outlets developed within few months. 6. The window sills are not even, the drywall where it meets the sill and windows are crooked, finish of the wood used for the sills looks bad but no quality check is performed and installed without caring for the end product and the for the aesthetic appeal. 7. Garage door is not having a proper seal and lot of mice are entering often which has become a big headache for us. 8. The concrete floor in the garage, patio and driveway has lot of imperfections and holes made due to improper care during construction Also beware of the sales team, some are nice but the one we got was not honest and hid a lot of information and we learnt he lied blatantly and discriminated between different buyers. ... More

We love our new home! Kyle was very helpful in the sales and closing process and has continued to answer questions post-closing. Carlton explained our warranty with great detail and enthusiasm and seems extremely reliable. Troy has been a champ in helping us deal with some issues post-closing, and we are grateful for all his help in getting us settled in our new home.

Great houses and I would recommend to someone I know!

Since I have moved into my home (and even before closing for that matter) I have had a laundry list of things that were incomplete or not working. These issues range in size from small to large (broken cabinet all the way to leaky irrigation). The lack of communication between KB and their partner companies has been atrocious. Not only that, but the lack of communication to me has been horrible. I get that everyone is busy and y'all are trying to get up as many houses as possible but this has been a horrendous experience and I would advise people to stay away. Let me give you a couple of specific examples: 1. When I did my final walkthrough on May 25th (closing date of May 26th) there was a broken cabinet that I pointed out to my construction supervisor. It was finally taken care of today (7/19) after multiple outreaches from myself. 2. I didn't end up moving into the house until June 10th and on June 12th I noticed a leak in the irrigation system. I texted my construction supervisor on June 12th. I heard back from him on June 14th that he was going to swing by. By that point I had already received notice from the City of Austin that I had a leak for 30+ hours at 10 gallons an hour. The proposed solution was to turn off the irrigation system until their people could come out. So that's what we did. Their people didn't come out until July 12th when they told me "no leak" with no further explanation so we turned the water back on to the irrigation system. Low and behold, 3 days later I get ANOTHER email from the City of Austin saying I've had a leak for 48 hours at 11 gallons an hour. Keep in mind, I didn't receive a single notification about a leak while the water to the irrigation was turned off. Fast forward to today and the same guy comes out and tells me again, "no leak". Unbelievable 3. One of my issues since before I moved in was the fact that there was a 3 inch gap between the fence and the ground. The proposed solution was to have them come lay another layer of sod to lessen the gap. Well, 2 months later and the guys came out today to do that. EXCEPT, they didn't bother to knock on my door or confirm what needed to be done. Instead, I walk out of my office to see 2 guys in my back yard ripping up the grass in the middle of the yard! Nowhere near the fence. They clearly thought they were there to replace all the dead grass because my water hasn't been getting watered because, as you will remember, MY IRRIGATION SYSTEM IS STILL BROKEN!!!!! I send a picture of 2 men with shovels digging up my yard to my construction manager, warranty manager, and the sales person with no response. Again, this has been such a nightmare of an experience. I have tried to be cool and understanding but the lack of communication between all parties and lack of timeliness has me ready to jump out of a window! ... More

Excellent service, site managers have been fantastic

It was a an easy process

very good experience working with KB

We're fine with the home, but long story short, we're finding issues with the house after about a month of being here. The sales team and building project manager are responsive, but things would have been better if the builders were not in a rush to finish the home. We've dealt with stuck doors, wet paint, a leaky sink, unsealed garage, a number of other issues that we were told would be fixed after inspection and closing. Some thing have been fixed while others are still outstanding- for example, a faulty oven that apparently, was a company-known issue being experienced by other home buyers. Moving forward, KB probably shouldn't buy wholesale appliances from Whirlpool. It does not seem like a good idea. We may need to call and email them to file for a warranty-replacement... again, after only about a month in living here. I'm giving the experience 4 stars because the sales director and project manager have been nice to work with. ... More

First time buying experience can never be smooth but i live my community and my home. The only thing i would say so is the quality of workmanship could be a little better especially for the price we paid for it.

The experience was good. The homes are very nice and neat. The employees/staff were all very friendly and professional. They made the home-buying experience much more enjoyable!

Post closing don’t expect much, so make sure everything is checked twice and checked again. No matter how insignificant it may seem make sure it’s done. Addressing issues after close is done at KBs convenience. On 4 separate occasions I stayed how waiting as scheduled and agreed and no one showed up. They did show up at their convenience when I was either working or had something else scheduled, regardless if they are contractors or subs they are agents of KB and should be respectful of your time and privacy. Overall just a bad experience and regret purchasing home, which sucks.

From the moment I stepped into the sales office to look at the models I was met with great customer service. Lane was knowledgeable and had answers immediately for all my questions. He was consistently communicating with me every step of the way. Every person in the KB Home fields that I have had the pleasure of interacting with have been informative and friendly. Highly recommend anyone looking for a new home to look at KB Homes.

Working with Kb Homes was a wonderful experience. The responsiveness and level of professionalism was top-notch!

Best I love it

Felt very nice and helpful

I am happy and grateful to kh and his team and myself Martin, if I would buy another house again kh is a good option.

There was a rush for me to take possession of the home. The builder could have spent a couple more months. There are many that are not working properly - the walls "flake" very easily, Do was off kilter, water doesn't come out to some of taps, the kitchen faucet is already loose, the cable plus are in strange places....I was promised a fan for the KB Home design studio experience .... never happened....I would not buy another KB Home.

It’s a nice home in a nice neighborhood.

Great experience. They made the process easy

My entire process was from start to finish was remarkable. There was excellent communication from KBHomes to me from the initial purchase to my final move-in. The quality of this home is top notch especially when you factor in the great price I paid. All of my questions were answered promptly by all of the teams. With all of the options that you have to choose from, I would highly recommend KBHomes.

KB home the best and good to buy

Very good and pleasant experience

The experience was great. The builder was communicative and attentive to our needs.