KB Home Reviews in Austin, TX

Overall we were happy with our home and a lot of the issues that came up were handled. However there were moments of lack of communication and delayed execution with our inspector. Issues that came up before our 30 days with Tyler have still not been handled. We remain optimistic that they will get fixed. Overall we rate the experience a 9/10.

I don’t have much to say but I’m happy for the house

It was a great experience working with KB on our home. I thought the mock up was all marketing fluff but it came out exactly as depicted. With anything in construction, there’s contracting and working with other companies. Any minor issues we experienced was mostly due to this. KB Homes has a supervisor specifically for your home to make sure everything goes according to plan. When issues crop up, they’re right there on the spot looking for a solution. We were given weekly updates and it was the coolest thing to see our home be built. 100% recommended!

Kb was a great experience for us first time homeowners

The whole team performed with a customer centered focus. From the sales contract to final closing an emphasis was placed on supporting my decisions. The team made frequent contact with me during each phase of construction. All questions were answered and the time-frames conveyed to me were accurate.

The selection and purchase process was very professional. The communication was great and I very happy with my home.

Overall, the home building experience was pretty seamless and I am satisfied with the final product. Working with Juliet of KBHS Home Loans was a good experience but I did not agree with some of their policies when it came to locking interest rates and floating down rates. I had two mortgage brokers question the legality of their pay back policy if I were to switch lenders. I also missed out on the opportunity to float down my rate to 5.75% because I was just outside of my window for eligibility. For the most part, the builders were good but there were some instances where I pointed out issues or concerns and they were brushed off or made to seem unimportant. They eventually were able to correct all of the issues but it took a lot of follow up to ensure things were done proper. The design studio was great and there were a lot of excellent options to make selections from. My only gripe is the strict cutoff time for the end of your appointment. I was able to take my time on everything but my external selections. I had to rush to pick brick and color scheme and left questioning my decisions. ... More

I bought a ready to move in house. There are many small things needed to be completed before. However, after closing i found it very difficult to get those things done. Such i had to call thousands of times just to get installed sud, and other stuffs like crack, missing paints, AC check for temp differential are still not done. Customer care is another worst part. I called them a month ago which they never did follow up.

Good experience in buying a home. Naga Sagar

KBHome staff are great people they make the process EASY and STRESS FREE for you.

Thank you for you great service Really appreciated. Recommend y'all using KB home.

KB homes are great value for the price. Our experience has been seamless from start to end.

I have never thought of purchasing a KH Home for myself. I work in the real estate industry and have heard a lot about how KH homes being built with lower quality, cheap and required a lot of upgrades. Knowing this, but a few things that interested me about KB homes was the community is big, mostly located in good convenience location, house square foot are large, allow buyers to chose structural and interior design upgrades that must of the average builders don’t allow especially during the Covid19 time. I have chosen a lot and a one story plan building it from scratch. Overall the building process took 8-9 months which I was expected and told by the builder. Went to select option upgrades and our house turn out very nice the way we imagined it was going to. We did find a few problems with the AC leakage, and a few other small issues after moved in, but KB has a wonderful warranty team, the warranty manager who scheduled appts and managed the vendors to come out and repaired all of the items we called out within the first two weeks after we moved in. Overall, it was a great experience and I do recommend buyers to look into buy KB homes today and plan to spend $40-$60k+ upgrade to make your house looks really nice on top of the base price given (was still great and average cost per sqt) to start. ... More

Best customer service and very helpful and patient!

We haven't bought a home in a while so we forget the process. They made it very easy and stuff so I'd give them a 5/5. I also think the people are very nice and helpful which made the process good.

This is our second home with Kb home and we choose Kb home because of our experience with them with our first home, and this one was no exception. They were very professional, great customer service through out the home building process from sales to construction and also after closing they make sure everything is good with the home. So if anyone is looking to buy a new home I would highly recommend to go with Kb home,,,,,,,,,,,,,,,cheers

I am a first time homebuyer and was looking around for a builder I can trust. Came across so many but KB caught my eye. I have not been let down one time. From the moment the building process started I was aware of everything that was going on with the construction of my home. I mean everything!!! I got to customize the house on the inside the way I wanted it!!! A big plus!!! Just buying a new home was so scary to me because I knew nothing about buying. But I have to say from sales all the way to the project managers, design center and the counseling you received when the house is built is amazing. Plus the house I stay in is energy efficient, these times and days we need to save on money ,it keeps money in my pockets.So KB does not just build homes just to build, they build quality homes because they are looking out for the best interests of the homebuyer needs. So if your looking for a great and amazing home do not hesitate to stop and make KB your home of choice. I want to give a big thanks to the whole team! They made my dreams a reality! ... More

It was a great experience thorough out starting from contract to home building and till completion. Sales Representative, loan officer, construction manager and then warranty manager all were awesome in providing solutions and helping to get best experience in their areas. Thank you.

Over all its just another track home with low quality material & poor workmanship. There are plenty of hairline cracks acros the drywall joints where the tape didn’t have enough mud behind it . The Construction Superintendent tryed to charge me cash for a stone design that was already included in the blue prints. Matt The warranty fellow is terrible at responding the phone, text & emails so far not a great experience. A few things need to be repaired such as my front door being unsquared, my dryer braker is completely out , and also the GFCI outside patio outlet trips every time i plug something in . BEAWARE kb does not care about quality. ... More

overall good experience while purchasing

The whole experience was great and we love our new home!

We purchase our house from Kb homes in Salerno because its located near to hospital,colleges,schools,and outlet. The prices is much lower than the other builders and we like the location.Its quite and peaceful.

The overall homebuying process with KB was great, I had an amazing “A-Team” with Justin and Daniel. Finish work such as drywall, paint, trim, ect. could have had a little more quality and care implemented within the work, but overall met expectations.

Debbie and Ed really helped us every step of the way. We were working within a very short timeframe to close on an inventory home and they made it happen. Also, KBH Finance Dept made small miracles happen in a short amount of time. We love our new home.

KBHome always provide an incredible service to the homebuyers.