KB Home Reviews in Austin, TX

Over all its just another track home with low quality material & poor workmanship. There are plenty of hairline cracks acros the drywall joints where the tape didn’t have enough mud behind it . The Construction Superintendent tryed to charge me cash for a stone design that was already included in the blue prints. Matt The warranty fellow is terrible at responding the phone, text & emails so far not a great experience. A few things need to be repaired such as my front door being unsquared, my dryer braker is completely out , and also the GFCI outside patio outlet trips every time i plug something in . BEAWARE kb does not care about quality. ... More

overall good experience while purchasing

The whole experience was great and we love our new home!

We purchase our house from Kb homes in Salerno because its located near to hospital,colleges,schools,and outlet. The prices is much lower than the other builders and we like the location.Its quite and peaceful.

The overall homebuying process with KB was great, I had an amazing “A-Team” with Justin and Daniel. Finish work such as drywall, paint, trim, ect. could have had a little more quality and care implemented within the work, but overall met expectations.

Debbie and Ed really helped us every step of the way. We were working within a very short timeframe to close on an inventory home and they made it happen. Also, KBH Finance Dept made small miracles happen in a short amount of time. We love our new home.

KBHome always provide an incredible service to the homebuyers.

I've had a great experience with the salesperson - Joel and the loan originator - Michelle. They were easy to talk to and work with. However, I only got to know the construction superintendent a couple of days before my closing while I should have been in contact with him throughout the building process. After closing, I came to my house and noticed numerous issues such as dirty windows and bath tabs, and paint on the floor. I reported that but no one cared. My windows and bathtubs are still not clean. There was mold in my kitchen, I reported that but it's been a month and a half since they removed my cabinets, and haven't installed them back yet saying that we are waiting for the cabinets to arrive. ... More

Our GC Jeremy was phenomenal and was always helpful. The overall experience was ok. The workmanship of the trades is sub par just doesn’t seem like they care. It took a year to finish the house but not too bad. KB provides a quality product and I’d say probably the best builder in our area. I really like how they use metal posts for the fence because a lot of builders just go with wood. Once again Jeremy the GC was excellent!

overall very good experience with amazing people

I have filed 3 better business bureau complaints. so lets start from the beginning. I bought a house on a plot of land i was told I would be able to put a pool in. I paid for the land, I went to the design center and paid 8k for upgrades to my home. From there issue number 1 - I was called and told due to a pipe running under my property I would be loosing 1/4 my yard. My kids would no longer have a pool etc... They offered me another property with a larger yard for a more expensive lot premium. I reluctantly agreed. From that point I told my sales rep Joel I needed to be out by Feb (this was October) I was assured this would be ok. Late December I was told there was a shortage of workers, my house would no longer be ready until the beginning of Feb. I spoke with my land lord who was putting my home up for sale and he agreed to let me stay till Feb 1 thankfully. I have 3 children all under the age of 6 moving 3 times was not in my budget, and being homeless was not appealing either. I was assured again Feb would not be an issue by my sales rep. I heard nothing until I reached out to KB near Feb 1 at which point i was told my home would not be ready until March or potentially April. At this point i was about to pull the plug since I was essentially going to be homeless anyway come Feb 1st. At this point KB offered me a stock home on a larger lot with a higher lot premium HOWEVER the caveat is I would no longer get the upgrades (dual thermostat, tile, counter tops, lights, fixtures, water loop and fireplace) that i PAID FOR. so i took a larger lot, at the monetary loss, have to repay to put all the stuff in my new place etc but it came down to that or having to move multiple times, or simply being homeless. This was the only choice I had as I could not risk my children and I being without a place to live. The inventory home I have is lovely, its not what I wanted, not what I asked for and not what I paid for and had i known this going in I would have gone a different way. I have used other builders for homes in the past and had no or minor issues. nothing like this. I would not use this builder ever again. ... More

Overall good experience. We were disappointed with the construction manager Jorge. After the walk through he basically told us not to call him and we were very surprised Stan was great l. He kept us in the loop throughout despite the delays in construction Also the selection and upgrades customer service was disappointing We had requested upgrades including a bathroom window in one of the upstairs bedroom that we did not get and no one ever got back to us despite calls to the design center

Everything was just good I cannot complain at all.

Easy process . Great customer service.

We loved our house and all the people that were involved to make this happened, everything was more than great.

Excellent process from start to finish. Home is high quality and the service was top-notch.

I’m going to be honest I was going to be the worst experience ever buying a house but KB stepped up and made it a great experience

Very nice experience. Love my home thank you

house is great pick out your lot and not get a lot on a hill eith a yard you cannot use the incline cannot even walk in the yard and back yard is a swamp

Worst experience in my life. I hate KB, this house and everyone involved. I’ll be glad when I get rid of it.

Construction took a few months longer than the original projection, but the supply chains have been backed up due to COVID and are still running into issues. As for the house I love it! They did a great job, have amazing warranties, and were lovely to work with!

My experience With Kimberly is top notch! She kept me I informed with the knowledge presented! She explained the process along with realistic timeframe as other folks cannot grasp the concept. Clint was the guy who would update me during the build but after 3 months never heard from him again about the progress. It took almost 11 months for the home to be built due to the market and times. Jeremy, superintendent, knocked it out the ball park with giving me the walkthrough and taping stuff prior to close. Jeremy did his absolute best to get things addressed with folks building the homes and even after closing they are coming out to fix when Jeremy and I follow up with each other. KB Finance needs to communicate in full and not have someone agree to a long term lock without informing the cost of it. The folks who built the homes in my community are having issues as we came together and shared things but it happens. KB is a great home builder they just need to assess who they hire to build the homes as the tile folks hired didn’t seem to care much about the work done as some of my tiles are not lined up, cracked and damaged. Only repairs the tile people did was the glass piece in the middle, I’m aware they got tanked. Painters got copious amount of paint throughout the carpets and texture stuff was taped and not completed. Some side moldings have a gap between them, the stone pieces in the front are all over the roof and didn’t clean that part off. Cabinets that were damaged they attempted to paint over it but used the wrong paint color. Homes still being built they allow trash to go anywhere. My complaints obviously are the ones doing the work as it seems no care since they want to come out multiple to do a task that can be completed once. I’d use KB again but I will not rush myself to close if the home has obscurities. Again, Jeremy and Kimberley are absolute rockstars and take their roles serious! ... More

Great experience for first-time homebuyers. They walk you through the steps and make sure you know what is going on every step of the way. Unfortunately, they cut corners on the finishing touches and left a few things below standard.

The construction of the home is of very low quality. Different shades of paint on the same walls. Carpet covered in paint spots, flooring creaks anywhere you walk, drywall nails visible on walls and ceilings, tile not leveled, etc. I can go on and on. It’s as if they hired a bunch of rookies to complete the home. Horrible build, would not recommend to anyone looking for a home.

Yes will it awesome great, yes, I would