KB Home Reviews in Austin, TX

Don't waste your hard earned money on this community of kb homes!

Hello! Everything has been great so far.

Timing updates were appreciated from sales and construction. Both teams were fantastic in response and addressing concerns.

Overall great experience, we were always informed and updated as needed!

Everything was going smoothly and satisfyingly until closing approached. After multiple last-minute delays to closing, we felt rushed into forking our money over, and then we were promised that any remaining issues at the home would be addressed shortly with wording like, 'right now', 'later today', or 'tomorrow'. More often than not, this was not the case, and it felt like we were taken for a ride. Seemed like they got our money, and then forgot about us. Took over 2 months post-closing to get almost all of the issues addressed, in what could've taken a week or two, at most, for nearly every item, with coordinate effort. Presumptive buyers: make sure you double-check their work CAREFULLY and THOROUGHLY before signing the final docs! Many lessons learned from a first-time home-buyer. ... More

While we are happily moved into our new home, the process to get that was frustrating and did not represent KB Homes well We rarely were communicated with, or given proper information, even when emailing and calling almost every day at some points. We were told things were being handled and they weren’t, we were given inaccurate timelines, and we were frequently ignored. We are incredibly patient people, so even at the beginning we waited 6 weeks to hear anything from our sales rep. It took us emailing her and calling her multiple times to get a design appointment booked, and it wasn’t until we got a bit more assertive that we got one booked (way later than we were told). Issues weren’t being handled as they popped up. For example, we addressed that the bathroom tile was poorly done (overlapping/wobbly grout lines that made the tile looked warped) days after installation in October and were told vaguely it was being handled, but as we continued to visit we continued to see nothing change. We continued to bring up this issue for weeks after. When we did our pre-close walk through, it still sat exactly the same, and that was in December. That issue delayed our closing, almost causing us to move in 2023 and have to live with relatives until it was done. Another issue was that a lot of our pending items are still not completed and we are pretty much being ignored at this point. I can’t help but thinking that if we had had a better sales rep, construction manager, or anyone who was actually willing to help, we would’ve had a better experience. Poor communication, lack of information, no follow through, and feeling very in the dark during our first home buying/building process, is what is causing our low review. We will not recommend KB to people in the future. ... More

No review today thank you

Elegimos esta compañía de construcción porque nos daba a escoger cada uno de los detalles que queríamos para nuestra vivienda , eso nos hacía muy feliz. Con respecto al personal y servicio al cliente , no puedo quejarme , realmente ellos atendieron y aún atienden cada una de nuestras llamas e inquietudes . Con respecto a la mano de obra , una porquería , dejaron tantas imperfecciones en mi casa que no puedo explicar , incluso después de realizar la última caminata . Llevo un mes viviendo mi casa y ya está llena de grietas en bornes por todos lados . Dejaron clavos en los marcos de las puertas por lo que eso rompió nuestra puerta principal . El llavín de la puerta está torcido , en fin innumerables defectos que se podían haber corregido . Por eso doy 2 estrellas porque a pesar de que el trato al cliente es magnífico, pienso que lo más importante es la mano de obra de la casa que se va a vivir y es desastrosa . Todo está mal terminado , para el precio que costo lo casa , pensé no tener que hacer nada en ella y ahora ando retocando gritas por todos lados aunque se que la vas puede moverse un poco hasta que se quede fija en el suelo pero igual , es demasiado , se que es mal trabajo porque estuve viendo cada detalle de mi casa desde que comenzó la construcción ... More

Most of my home buying experience with KB was great. Including the initial walk-through with the sales rep here at Berry Springs, the design team was very thorough and really helped my wife pick out items that she really loved. Our issues are with the quality of the build. The construction team failed on numerous occasions to respond to emails, texts, or calls. Any issues that we asked to get resolved were met with resistance or they would do a bare minimum job to try and skate by. At this point, 45 days into my home, I still have construction issues that seem to take way too long to resolve.

This was extremely stressful - starting with the price I was quoted going up $3k bc my salesman went on a vacation. Ktichen Tile was wrong had to be pulled out, wrong sales sheets, had to fight for the deposit I gave to Design Center to show on sales closing sheet, lots of errors financially I had to keep on top of. Contractor refused to fix problems pointed out my home inspector. They insisted I fly in for closing on 11/30 and the home was NOT even CLOSE to being able to close. Finally (still with problems left to fix) we closed 12/16 - Problems and stress every step of the way. Even Closing Papers had cross outs with money changes; a nightmare and very unprofessional Title Company. I would hesitate to recommend anyone to buy from this home manufacture - all they were concerned about was getting their money. We had a cash deal - we held out until the errors were corrected, but I had to return so we finally closed still with things left wrong in the house. This is a 1/2 million dollar home; we should not have been treated like this. ... More

I loved my experience. Everyone was patient with me being a first time home buyer and not knowing the process at all.

Times were difficult in 2022. Economy, sipply chain. KB kept at it and we pulled thtpugh

I had a great experience with the construction team! Anything I need fixed they came to fix it, even months after I moved in! Scott is amazing as usual. My sales rep Kimberly was outstanding, she was always reachable. Terrible experience with the lender team, I ended up having to shop for an outside lender.

All the team was awesome and great

It was great working with Garrett. He addressed all my concerns in a timely manner, regularly communicated progress of construction, and continues to offer quick and effective support throughout the warranty process.

I am just ok with overall experience ,materials wasn’t as expected but in studio I forget her name but she helped us to choose really good things for home and also our Leander was also very helpful In the interior many more small things left incomplete.they have lot of cleaning issue,

East Village has the best staff, from start to finish!

I provided the issues what I have seen before the closing and only couple of issuse were fixed until now. Provided all issues to the warranty guy as well and no repsonse until now. Construction is pretty below standards. It’s been littke over a month for me the new house and I see new issues which I am listing out currently.

Materials are not of good quality, for example, the cabinet we have many broken

Overall great working with KB

Found cracks inside and outside of the house,driveways and is not been fixed yet.

After all The crazy market issues, we got our dream home through KB home Thank you Brandon , Adrian and East village KB Home team.

Everyone that helped was amazing, Oscar, Robin, and Scott did a great job!

As soon as you give them a good review they don’t reply to your calls, voice messages or emails.

Best experience since we moved to the states from Nigeria ( 3 years ). From start to finish it was a great experience. The best part was the deliverable a "HOME"