KB Home Reviews in Austin, TX

Most of my home buying experience with KB was great. Including the initial walk-through with the sales rep here at Berry Springs, the design team was very thorough and really helped my wife pick out items that she really loved. Our issues are with the quality of the build. The construction team failed on numerous occasions to respond to emails, texts, or calls. Any issues that we asked to get resolved were met with resistance or they would do a bare minimum job to try and skate by. At this point, 45 days into my home, I still have construction issues that seem to take way too long to resolve.

This was extremely stressful - starting with the price I was quoted going up $3k bc my salesman went on a vacation. Ktichen Tile was wrong had to be pulled out, wrong sales sheets, had to fight for the deposit I gave to Design Center to show on sales closing sheet, lots of errors financially I had to keep on top of. Contractor refused to fix problems pointed out my home inspector. They insisted I fly in for closing on 11/30 and the home was NOT even CLOSE to being able to close. Finally (still with problems left to fix) we closed 12/16 - Problems and stress every step of the way. Even Closing Papers had cross outs with money changes; a nightmare and very unprofessional Title Company. I would hesitate to recommend anyone to buy from this home manufacture - all they were concerned about was getting their money. We had a cash deal - we held out until the errors were corrected, but I had to return so we finally closed still with things left wrong in the house. This is a 1/2 million dollar home; we should not have been treated like this. ... More

I loved my experience. Everyone was patient with me being a first time home buyer and not knowing the process at all.

Times were difficult in 2022. Economy, sipply chain. KB kept at it and we pulled thtpugh

I had a great experience with the construction team! Anything I need fixed they came to fix it, even months after I moved in! Scott is amazing as usual. My sales rep Kimberly was outstanding, she was always reachable. Terrible experience with the lender team, I ended up having to shop for an outside lender.

All the team was awesome and great

It was great working with Garrett. He addressed all my concerns in a timely manner, regularly communicated progress of construction, and continues to offer quick and effective support throughout the warranty process.

I am just ok with overall experience ,materials wasn’t as expected but in studio I forget her name but she helped us to choose really good things for home and also our Leander was also very helpful In the interior many more small things left incomplete.they have lot of cleaning issue,

East Village has the best staff, from start to finish!

I provided the issues what I have seen before the closing and only couple of issuse were fixed until now. Provided all issues to the warranty guy as well and no repsonse until now. Construction is pretty below standards. It’s been littke over a month for me the new house and I see new issues which I am listing out currently.

Materials are not of good quality, for example, the cabinet we have many broken

Overall great working with KB

Found cracks inside and outside of the house,driveways and is not been fixed yet.

After all The crazy market issues, we got our dream home through KB home Thank you Brandon , Adrian and East village KB Home team.

Everyone that helped was amazing, Oscar, Robin, and Scott did a great job!

As soon as you give them a good review they don’t reply to your calls, voice messages or emails.

Best experience since we moved to the states from Nigeria ( 3 years ). From start to finish it was a great experience. The best part was the deliverable a "HOME"

My experience whit Kb was great thank you Kb for everything

We had a good home buying experience all the way from the sales agent, financing team, and build team.

Great experience with Quality and value

Everyone from Ryan, Dennis, John were very nice and very professional. I know we had hiccups along the way but everything came out great. Love our home.

This is my second home with KB. I'm looking forward to possibly buying a third in the future when the timing is right. Satisfied with both experiences overall.

Overall good experience. I love my home.

Since step one till the closing date we did not have any kind of issues whatsoever Best builder ever KB Homes number one for real Will do it again when I can Great stuff Keep up the amazing work Thanks to all of KB Homes Family

Sales ,design studio, loan , warranty teams are great! Quality of construction are poor some parts of the walls are looks like bending unbelievable.