KB Home Reviews in Austin, TX

They are very understanding and helpful

Buying and building in the age of COVID is challenging. Our initial salesperson was laid off just as we were set to sign and the transition created misunderstandings. The building process was occasionally frustrating as I wanted to understand the end to end process and various steps along the way. Weekly I asked what work was slated. As a retired project manager, it would have been nice if the project plan was shared so i could better understand and anticipate. Also, during the build our home was struck by a lumber delivery truck. The phase 1 construction manager (Gilbert) failed to properly address my concerns. The phase 2 construction manager (Jerry) was awesome. The mortgage team (Denise) and closing team were also awesome. ... More

Will walk you through the process and answer any and all questions you have. Constant communication.

Amazing with everything we did

KB made this experience very simple for us. We are in love with our home!

You are made to feel like you are the only homebuyer in the state. The salesman was amazing and stayed involved throughout the process. Also, customer service rep was so organized!!

Every single person that we worked With at KB was fantastic. From the sales office, to the design studio, through the construction phase, and afterwords was absolutely amazing. Any concern I had Was dealt with and resolved immediately. I never had to worry that my family and I wouldn’t be 100% taken care of.

Easy to work with throughout the build.

From start to finish our experience was wonderful. Prompt service and trasparancy were the key factors.

KB Homes was great to work with! With being a first time buyer and builder we were super nervous but they walked us through everything and were so helpful.

KB Homes strives for 100% customer satisfaction and they make that clear with their commitment to the customer. The entire KB team is aways ready to assist with the customers needs and concerns. Very professional and courteous. From sales, design, construction and financing...KB is there to make sure the home buying experience is affordable, fun and positive.

Everything is excellent. I recommend it.

Everyone throughout the entire process was helpful and believed got us the best possible deal. The construction manager was great and easy to work with and went above and beyond to take care of us!

KB Homes build us a beautiful home. All expectations were exceeded.

Everyone was very thorough. They also made it a point to keep us in the loop as any issues were being resolved.

From the beginning to the final process, all reps were courteous, willing to help and answer questions.

KB staff is amazing!!! I always dream of having a KB home and my dream finally came true!!!

The staff was great! From the sales team to the design studio team and construction team! They all went above and beyond!!

This was my first home building experience, and our sales person, Marc was very enthusiastic, interested in helping us get what we wanted, and even makes time to walk the neighborhood and see the new homes being built. Our contractor Garrett was amazing. Every concern we had, he addressed. Nothing was silly or ridiculous to him, he genuinely wanted to help make everything perfect. Finance side was what you'd expect, nothing extraordinary there. It's a beautiful home, we are excited to be living here and watching the subdivision grow!

Great looking homes and friendly staff to help you with every step! People who care about your home buying experience

I and my wife made a tour around shopping for the best builder in the city for about 3 months. KB homes was outstanding. We were just lucky to get what we wanted for our dream home. We starting building our home from scratch and had the opportunity to visit KB home studio where we choose all the materials we wanted from our home. I am thankful to Deb the sales agent who loaded us with every information we needed to start and gave us the best of advise. Giving us updates regularly till the end of the building process. Thankful to for Michelle the loan office for her guidance in the very successful loan process. Answering all our questions satisfactorily and giving us updates, making sure we knew what to expect and helping us stay on track. We were amazed how her hard work brought us broad smiles during closing. Thankful to Bricio the energetic formidable building superintendent for transforming our little rough idea into a magnificent life dream home. He was the brain, eyes and ears of our home as it was being built and did our first and final walk through with us during the finishing and when everything was complete. He was pointing out things that we probably would not have noticed had he not been on top of it. We thank him for our beautiful home. I think KB home is the only builder that would make owning a new home of your dream very easy. The entire KB home team followed through with all of their commitments throughout the building process. Thank KB home team for building the home of our dreams! ... More

KB Home is the best option out there! My wife and I love our new home! Thank you so much!

Awesome staff everyone always put costumer first helped with everything needed stayed over the hours to help us look at the house at times.

They build your house for you. Personalization is taken very seriously

Was easy to understand, and steps of our purchase was smooth even during a lockdown.