KB Home Reviews in Austin, TX

Very easy process from start to finish.

it’s taking a 1 year to be done, i added outlet about 400$ in the garage and they didn’t tell me it’s already one there. Phillip and Daniel they’re great and very helpful.

I got a great deal with KB Home at the height of the market when all the other builders were taking advantage and over pricing their homes. I received a quality built home with strong support from the warranty team. I look forward to my next KB Home in the future.

My husband and I had an amazing experience purchasing/building our first home through KB. Through all the back orders and inventory shortages our contract manager did amazing. Very communicative, and was always a available to answer questions/concerns. We are so in love with our new home and would recommend KB to anyone.

excellent choice I bought our first house with KB Home

The Sales Office was great, design studio experience was great. Everything was great until I moved in and I started noticing some not-too-great things. You need to keep following with them to have your issues fixed after closing. However, I like the fact that there are many avenues to report issues. Overall it’s a 4.5/5 for me.

Great service and help along my journey to new home ownership was great with these group on KB Team members! I truly appreciate all yall have done. Every time I have called them, they help in a timely and professional manner, and that goes a long way with me. Thank you all!!

The main reasons for the scores mentioned above was due to the quality of the work that went into building the house.

Our experience was great Both John’s were very attentive and fast with responses. They sent pictures every week Also just as responsive after the close

Great growing neighborhood great location

Sales Process was amazing! Kimberly was so helpful and was always around for each step of our hole being built. The builders side of the experience was not the best. After we moved in we started to notice paint chipping outside of the home. The base boards aren’t straight. We felt a little rushed on our final walk, where it felt like we didn’t get to look closely at our home before closing and the builders would mention they would be around to assist if needed. Parts of our grass is still dried out and has been since the grass was laid. The fence is not stable and still has a few uneven openings on the fence line. ... More

Jaime with KBHs Home Loans was my best experience. She was on top of rising interest rates and gave me great advice.

KBHOME builds beautiful homes. I love that I can customize to my liking.

KB made our first home buying process easy and quick. All employees have been extremely thorough to make the process flawless.

You will have to watch everything the construction crews does on the house - be an active home buyer and hold all the parties accountable. Do not sign the ready to close document until all is fixed they way you like it. If you actively involved all the little or big things can get fixed along the way. Don't let the construction crew bully you. It was less than stellar for my family and quite stressful.

We contracted in Aug 21 and did not close until July 29th, 2022. You are thinking"That is too long a time" Most cases I would agree, however I feel you must be realistic to the time we were going through. (the Pandemic) Maybe having Real Estate, mortgage and construction experience it is a little easier for me to Understand. I looked at the staff at KB from Sales, mortgage, processing and Construction in probably a different way. Yes there were delays and the timing of everything was not Perfect. Was IT Their fault? I say NO. I looked at them for their professionalism, how courtesy and how they communicated with us. They "ALL" did an "Oustanding" Job!!! So THANK YOU VERY MUCH!!! Stephen R, Oscar, Cortney, Stephen C and Austin Title!! ... More

My sales counselor Ian has been so great to work with from the initial contact to after the closing of the home. Highly recommend team KB Home!

Stephen our sale guy and our builder rep were in constant communication throughout the process. The home buying experience with KB was 5 star and I will be back for another home one day. Thanks KB

Since we closed on our home, at first response to our issues was very good. Now it has become slower and slower, lately my email has not been responded to.

It was great, it seemed like we went from having a dream to having exactly what we wanted in a brief period. Everyone made it simple, thank you.

Problems not fixed before closing Included failure to install the garage door opener inside the garage. One was installed approximately 30 days after closing. A crack in the cement pad on the driveway noted prior to closing and photographed. Still not fixed. Damage to siding in three places is still not fixed.

Wonderful experience from start to finish.

I used KBHS loan services and it is hard to reach out to them. Emails may take days to get a response. It is not easy to reach your loan agent by phone too. Design Studio was ok. Studio employees need more training. I was not able to get certaion answers for some questions I had. there is not enough information for employees to reference for each floor plan's design options changes. HomePro studio appointment was not good. Their consultants don't know what they are selling. They failed to provide some key points about the packages you are puchasing. Get ready for suprises. The built process was good at the beginning. It was fast, and their construction engineer was responsive most of the time. Things got slower at the end. We had to remind every issue multiple times, It was like 1 person responsible from the whole community. We closed a while ago and still trying to get some of the work done that we have spoken months and months ago. The paint job is not the best. Below 3 stars over 5. No attention to detail. Looks like rushed. The room doors are cheap quality. Same as kitchen cabinets. I feel like the standard cabinets in the design studio were different than the ones we have. Both Sales Agents were nice. But Ian gets an extra point for his kindness. This is a nice community but I wish there would be a pool. ... More

Very dedicated people Bud and John

Good company helpful good material