KB Home Reviews in Austin, TX

Building with KB was a greatly enjoyable experience. Everyone was super friendly and helpful when it came to any questions I had. Through all the out of their control delays due to supply chain I was informed and kept up to date on everything.

Very helpful on all aspects of buying home

So happy with our home!

The whole team at Piney Creek bend are way too get along with and always knew the information if we had questions, or they got the answers quickly. You can tell they enjoy their jobs and were always happy to help or answer any questions. Being our first home, I didn't know what to expect, but the horror stories I've heard from other builders seem outlandish given just how good this team has been. I have nothing but good things to say about KB and the team, I've even actively encouraged people to seek out KB neighborhoods for their homes, because I've had such a great experience! Thank you team, and KB for recognizing this talent and putting them together!! ... More

Great support from sales team but poor and slow support from construction, engineering and customer service during and post close.

Great service and quality houses!

Great Customer Service from start to finish!

Low scores are due to construction foreman and issues still not resolved.

Jason, Severo and Steve were great to work with.

I would just tell a new homeowner that is purchasing a home with KB is to take your time on the studio selections, ask questions, touch the items whether it's the toilet or the windows, did I say ask questions please do, and when u walked thru your house with the construction manager for your walk thru look for everything, I mean everything, bring a portable mirror to look behind the toilet if u have too, because once u are in your new home u will be surprised what you find!! But u will love the experience because u are about to be a homeowner from nothing to something.

Responsive and helpful with finishing items on the home. Good communication throughout the process.

KB Home was on point with customer satisfaction! From the moment I walked in to tour the model homes and even now after closing 2 months ago. KB Home still remains in touch, looking for ways to ensure I am satisfied or if I have any concerns.

Mid-level workmanship & materials for a high-quality price.

I had a great experience. Our building manager Trevor was amazing through out our process and after. Trevor was a pleasure to work with 2 thumbs up

I lucked into this house because the original contract holder had to back out. As such, I wasn't able to customize the house, because that process was already complete. However, I am happy with the amenities and the quality of the house.

overall great experience! Responsive and professional.

Thank you KB homes for giving me and my husband our first house. It has been an absolutely wonderful experience!

My experience was great, everyone helped at every time I needed the help .

The process took several months longer than discussed when signing the contract. KB refused to commit to a completion date until the day of closing. I do not like "estimated" and "we're hoping for" to control my life. We heard a lot of "possibly", "should happen", and "we don't know" as answers to our questions.

We really liked Bud. He was our initial contact with KB and unlike other builders we went to he was very down to earth and genuinely friendly. The Design studio needs to learn some things from him. Our experience with them was one that felt rushed and inconvenient to them after we were pushed a month because it snowed and they did not open for just that particular morning of our initial appointment. You should not get to treat someone as they have inconvenience you when you guys closed. Regardless of the reason. As for the actual construction process we felt it went as good as it could go with all the issues of COVID and shortages. However we did feel like the subcontractors got careless and lazy to finish out the house. I understand they were trying to get us finished up to meet our closing (which got pushed anyway) and maybe it is because of the year long warranty. The finish out just felt rushed and very much like the feeling "just get it done and if we have to come back during the warranty period we will". We get that and have been using it. But it felt like a lack of caring. Now that being said Kevin and Derek have rocked getting anything we need done. They both have been awesome and you should do what you can to keep them happy. Thank you, Bryan ... More

communication is a huge issue. There were several times when valuable information was not passed over to us as home buyers (like the closing date being moved). I understand delays due to shortages and labor but I expected to be told about them. Also, it seems that after you close you are on your own. We had an issue with water coming back into the house after the water softener drainage pipe had become backed up. The warranty rep told me to get some towels to clean up the dirty water that had saturated my carpet. I tried to reach his manager and got no response. Would not recommend KB.

During construction there was a lot of rain Mud tracked in on lumber also, could have subs or punch people did not clean off caked on mud Its a great house. More cleaning during Build

They are very attentive and willing to help in any way to make the process go as smooth as possible.

Eventhough I had hit a few bumps along the way building the home, Elysia my sales advisor helped me through every step. We were able to fix all the issues in my home and she kept the communication going. I'm very grateful for her help and now I get to enjoy my very first home! Thank you all KB workers for helping my home get to my expectations.

Building process took longer due to COVID and shortage of materials and workers. Overall we are happy with our new home. KB employees were absolutely fantastic!