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KB Home Reviews in Austin, TX

What Austin Homeowners Have to Say About KB Home.

Read all 1142 verified reviews from homeowners that built a new home with KB Home in the Austin area. Austin homeowners have rated KB Home an average 4.6 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.6 out of 5 stars in Austin Area

1142 Reviews in Austin Area

Ratings by Category

Overall 4.6

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.4

KB Home in Austin Area

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Customer Reviews

Thumbs Up KB Home and Kevin !!!

  • Ram P.
  • Verified HomeBuyer
  • July 14, 2021
  • Georgetown, TX

They are very responsive to our request. Quality of work is very good. Property Manager Kevin is very knowledgeable and always open to help. We are very satisfied with our new home. Thank you KB Home, Thank you Kevin.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Quick and easy

  • Israel E.
  • Verified HomeBuyer
  • July 14, 2021
  • Lockhart, TX

My loan officer was great. Always responded to all my questions quickly.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Be sure to verify information given before making life-altering

  • John R.
  • Verified HomeBuyer
  • July 13, 2021
  • Leander, TX

Be sure to verify information given before making life-altering decisions & get everything in writing or things that are supposed to be done… won’t get done.

KB Home responded:
Hi, John, we're very sorry for any frustration. We can help put you in touch with a manager regarding this issue. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. -- James

Total Score 2


Quality 4

Trustworthiness 2

Responsiveness 1

KB Home - It was a nice experience buying home with KB home from initial

  • Anonymous
  • Verified HomeBuyer
  • July 13, 2021
  • Manor, TX

It was a nice experience buying home with KB home from initial days talking to sales person to when home was ready.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - nice Builder

  • Elangovan S.
  • Verified HomeBuyer
  • July 13, 2021
  • Austin, TX

Overall Construction and post supports are very good.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Thank you it’s nice house

  • Mustafa D.
  • Verified HomeBuyer
  • July 13, 2021
  • Manor, TX

Thank you it’s nice house

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Great service and great people

  • Mike D.
  • Verified HomeBuyer
  • July 13, 2021
  • Leander, TX

Great service and great people

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Very happy in my new home

  • John L.
  • Verified HomeBuyer
  • July 13, 2021
  • Del Valle, TX

Very happy in my new home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The financial team that handled my loan was great to work with.

  • Anonymous
  • Verified HomeBuyer
  • July 09, 2021
  • Uhland, TX

The financial team that handled my loan was great to work with. I also enjoyed the experience at the studio.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Ecofriendly and personalized

  • Anonymous
  • Verified HomeBuyer
  • July 07, 2021
  • Manor, TX

KB helped us buy and build our first ever home. We would recommend this builder to any first time home buyer :)

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pricing

  • Durga A.
  • Verified HomeBuyer
  • July 06, 2021
  • Leander, TX

Great Builder to be associated with.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

Trustworthiness

  • Nguyen T.
  • Verified HomeBuyer
  • June 29, 2021
  • Pflugerville, TX

KB Home kept their price as they told me until I get a house, that's amazing thing. Same time, my friend bought a house from another builder, but the price keep moving up until my friend must to quit. Wonderful services, customer service of KB Home is really good, friendly and quickly.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Warranty & Repair

  • Joseph V.
  • Verified HomeBuyer
  • June 29, 2021
  • Georgetown, TX

Kevin, our warranty and repair guy, was on site and available during the buying process for any adjustments we needed. He was fast and easy to work with. Ryan, our KB Home sales representative, was also intelligent and responsive throughout the whole process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The whole experience from start to finish was wonderful!

  • Shelby S.
  • Verified HomeBuyer
  • June 29, 2021
  • Kyle, TX

The whole experience from start to finish was wonderful!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Fantastic experience from start to finish!

  • William G.
  • Verified HomeBuyer
  • June 29, 2021
  • Kyle, TX

This process went as smooth as possible. From my first interaction with the sales team through the construction phase and all the way up to post sales! What a great experience! Thank you team!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Everything was made super easy and staff was willing to help

  • John O.
  • Verified HomeBuyer
  • June 25, 2021
  • Kyle, TX

Everything was made super easy and staff was willing to help with any questions I had.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Working with KB homes was great their team was great everyone

  • Tiffany J.
  • Verified HomeBuyer
  • June 23, 2021
  • Manor, TX

Working with KB homes was great their team was great everyone was outgoing and polite and also very helpful it made the process go by smoothly thanks KB homes.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

stayed with you every step of the way

  • Anonymous
  • Verified HomeBuyer
  • June 23, 2021
  • Manor, TX

my project manager was on point!!! the mortgage side of it was always prompt & friendly guiding you thru the steps.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

I had the great experience of response as requested

  • Gina C.
  • Verified HomeBuyer
  • June 22, 2021
  • Kyle, TX

I love my home, it was built on time and I love the fact that I was able to communicate with the contrast needed and my questions were answered.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Efficiency and effectiveness

  • William H.
  • Verified HomeBuyer
  • June 22, 2021
  • Kyle, TX

KB homes offered us the greatest value with the best product in the Austin area!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Good builder you can trust

  • Sean H.
  • Verified HomeBuyer
  • June 22, 2021
  • Del Valle, TX

Any project will have issues, but KB did a pretty good job getting through them, especially with a large winter storm and the pandemic, amid labor shortages etc. Materials and methods used for the house however, are a bit subpar, and while it's rated as an energy efficient home, I can't say it's amazing. Lots of flimsy materials used, but for the money we paid, I feel like we got a decent deal, especially in the Austin housing market. I'd recommend this for a first time homebuyer or a younger couple.

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 5

KB Home - Really like our home built by KB Home.

  • shyam J.
  • Verified HomeBuyer
  • June 18, 2021
  • Leander, TX

Really like our home built by KB Home. Thank you Shyam

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - My sales person and super were both great!

  • Tom G.
  • Verified HomeBuyer
  • June 18, 2021
  • Hutto, TX

My sales person and super were both great!

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

Great Value

  • Anonymous
  • Verified HomeBuyer
  • June 16, 2021
  • Georgetown, TX

Great experience with the builder. Excellent features and thoughtful design.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Well planned neighborhood...slick shower floor in master bath...bad trim details

  • Ralph P.
  • Verified HomeBuyer
  • June 16, 2021
  • Lockhart, TX

Good home...but no details are given to the customer concerning the sprinkler system...

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 2