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KB Home Reviews in Austin, TX

What Austin Homeowners Have to Say About KB Home.

Read all 1129 verified reviews from homeowners that built a new home with KB Home in the Austin area. Austin homeowners have rated KB Home an average 4.6 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.6 out of 5 stars in Austin Area

1129 Reviews in Austin Area

Ratings by Category

Overall 4.6

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.4

KB Home in Austin Area

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Customer Reviews

KB Home - The whole experience from start to finish was wonderful!

  • Shelby S.
  • Verified HomeBuyer
  • June 29, 2021
  • Kyle, TX

The whole experience from start to finish was wonderful!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Fantastic experience from start to finish!

  • William G.
  • Verified HomeBuyer
  • June 29, 2021
  • Kyle, TX

This process went as smooth as possible. From my first interaction with the sales team through the construction phase and all the way up to post sales! What a great experience! Thank you team!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Everything was made super easy and staff was willing to help

  • John O.
  • Verified HomeBuyer
  • June 25, 2021
  • Kyle, TX

Everything was made super easy and staff was willing to help with any questions I had.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Working with KB homes was great their team was great everyone

  • Tiffany J.
  • Verified HomeBuyer
  • June 23, 2021
  • Manor, TX

Working with KB homes was great their team was great everyone was outgoing and polite and also very helpful it made the process go by smoothly thanks KB homes.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

stayed with you every step of the way

  • Anonymous
  • Verified HomeBuyer
  • June 23, 2021
  • Manor, TX

my project manager was on point!!! the mortgage side of it was always prompt & friendly guiding you thru the steps.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

I had the great experience of response as requested

  • Gina C.
  • Verified HomeBuyer
  • June 22, 2021
  • Kyle, TX

I love my home, it was built on time and I love the fact that I was able to communicate with the contrast needed and my questions were answered.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Efficiency and effectiveness

  • William H.
  • Verified HomeBuyer
  • June 22, 2021
  • Kyle, TX

KB homes offered us the greatest value with the best product in the Austin area!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Good builder you can trust

  • Sean H.
  • Verified HomeBuyer
  • June 22, 2021
  • Del Valle, TX

Any project will have issues, but KB did a pretty good job getting through them, especially with a large winter storm and the pandemic, amid labor shortages etc. Materials and methods used for the house however, are a bit subpar, and while it's rated as an energy efficient home, I can't say it's amazing. Lots of flimsy materials used, but for the money we paid, I feel like we got a decent deal, especially in the Austin housing market. I'd recommend this for a first time homebuyer or a younger couple.

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 5

KB Home - Really like our home built by KB Home.

  • shyam J.
  • Verified HomeBuyer
  • June 18, 2021
  • Leander, TX

Really like our home built by KB Home. Thank you Shyam

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - My sales person and super were both great!

  • Tom G.
  • Verified HomeBuyer
  • June 18, 2021
  • Hutto, TX

My sales person and super were both great!

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

Great Value

  • Anonymous
  • Verified HomeBuyer
  • June 16, 2021
  • Georgetown, TX

Great experience with the builder. Excellent features and thoughtful design.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Well planned neighborhood...slick shower floor in master bath...bad trim details

  • Ralph P.
  • Verified HomeBuyer
  • June 16, 2021
  • Lockhart, TX

Good home...but no details are given to the customer concerning the sprinkler system...

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 2

KB Home - Everything was good but design studio process needs to be more

  • Anonymous
  • Verified HomeBuyer
  • June 16, 2021
  • Elgin, TX

Everything was good but design studio process needs to be more thorough with the selection of items

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - K be home have good design, good location, good price.

  • Wubeneh A.
  • Verified HomeBuyer
  • June 15, 2021
  • Georgetown, TX

K be home have good design, good location, good price. The use quality material more choice to upgrade excellent finishing .

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Exceptional Experience

  • Julia P.
  • Verified HomeBuyer
  • June 15, 2021
  • Manor, TX

Good customer service, good quality

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - They were ok.

  • Anonymous
  • Verified HomeBuyer
  • June 15, 2021
  • Austin, TX

They were ok. The construction manager and the construction personnel are irresponsible and will put you under a lot of stress. Be ready for that

KB Home responded:
Hi, we're sorry for any frustration. If you would like to speak with a manager of KB Home to discuss any concerns, please feel free to e-mail CustomerRelations@kbhome.com for assistance. Best wishes. -Brian

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 2

They are standing behind there product

  • Jean D.
  • Verified HomeBuyer
  • June 15, 2021
  • Bastrop, TX

My Property Manager has been GREAT! He has been willing to listen to my concerns and ready to intervien with any issue. The Warrenty Manager has listened to me and has gotten the jobs scheduled to make my transition into my new KB Home easy.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Amazing easy

  • Jason W.
  • Verified HomeBuyer
  • June 09, 2021
  • Jarrell, TX

Even though at times it was stressful KB really stepped up to help I'm glad we're here the entire community from the people that build the house to the people that signed the title and the office with are all wonderful also Steven is amazing so is Stephanie and the lonest apartment and Brayden and Rocky everyone we have met so far is amazing and go way above and beyond

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Everything looks pretty good but some things seemed rushed.

  • Anonymous
  • Verified HomeBuyer
  • June 09, 2021
  • Uhland, TX

Everything looks pretty good but some things seemed rushed. But overall great experience.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - You get what you pay for.

  • Anonymous
  • Verified HomeBuyer
  • June 08, 2021
  • Hutto, TX

You get what you pay for.

Total Score 5


Quality 1

Trustworthiness 3

Responsiveness 3

its very good and great experience

  • Chittibabu D.
  • Verified HomeBuyer
  • June 02, 2021
  • Austin, TX

KB Studio Staff , Sales team , Construction Manager and Customer care team very good explained very well, I am able to choose what i want to for new home and its very experience, special thanks Jennifer, Traver, Scott and Zack

KB Home responded:
Hello Chittibabu, thank you for the kind words. If you ever have any questions, please feel free to email CustomerRelations@kbhome.com and we will ensure you are contacted. Enjoy your home. -Brian

Total Score 1


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I had some issues with the painters' work, along with a couple

  • Anonymous
  • Verified HomeBuyer
  • June 02, 2021
  • Bastrop, TX

I had some issues with the painters' work, along with a couple other issues, but I love my home, and the warranty people have been great working with me.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - KB was great.

  • Valerie M.
  • Verified HomeBuyer
  • June 01, 2021
  • Uhland, TX

KB was great. The loan department was great, the contractors were great, and my home is everything I've wanted!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I was very skeptical but I am very pleased.

  • Jacquelynn S.
  • Verified HomeBuyer
  • May 25, 2021
  • Lockhart, TX

I was very skeptical but I am very pleased.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

People make a difference

  • David C.
  • Verified HomeBuyer
  • May 25, 2021
  • Georgetown, TX

The people with KB homes were there with a response whenever I had an inquiry. Great people to work with.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5