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KB Home Reviews in Austin, TX

What Austin Homeowners Have to Say About KB Home.

Read all 1142 verified reviews from homeowners that built a new home with KB Home in the Austin area. Austin homeowners have rated KB Home an average 4.6 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.6 out of 5 stars in Austin Area

1142 Reviews in Austin Area

Ratings by Category

Overall 4.6

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.4

KB Home in Austin Area

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Customer Reviews

KB Home - Everything was good but design studio process needs to be more

  • Anonymous
  • Verified HomeBuyer
  • June 16, 2021
  • Elgin, TX

Everything was good but design studio process needs to be more thorough with the selection of items

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - K be home have good design, good location, good price.

  • Wubeneh A.
  • Verified HomeBuyer
  • June 15, 2021
  • Georgetown, TX

K be home have good design, good location, good price. The use quality material more choice to upgrade excellent finishing .

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Exceptional Experience

  • Julia P.
  • Verified HomeBuyer
  • June 15, 2021
  • Manor, TX

Good customer service, good quality

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - They were ok.

  • Anonymous
  • Verified HomeBuyer
  • June 15, 2021
  • Austin, TX

They were ok. The construction manager and the construction personnel are irresponsible and will put you under a lot of stress. Be ready for that

KB Home responded:
Hi, we're sorry for any frustration. If you would like to speak with a manager of KB Home to discuss any concerns, please feel free to e-mail CustomerRelations@kbhome.com for assistance. Best wishes. -Brian

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 2

They are standing behind there product

  • Jean D.
  • Verified HomeBuyer
  • June 15, 2021
  • Bastrop, TX

My Property Manager has been GREAT! He has been willing to listen to my concerns and ready to intervien with any issue. The Warrenty Manager has listened to me and has gotten the jobs scheduled to make my transition into my new KB Home easy.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Amazing easy

  • Jason W.
  • Verified HomeBuyer
  • June 09, 2021
  • Jarrell, TX

Even though at times it was stressful KB really stepped up to help I'm glad we're here the entire community from the people that build the house to the people that signed the title and the office with are all wonderful also Steven is amazing so is Stephanie and the lonest apartment and Brayden and Rocky everyone we have met so far is amazing and go way above and beyond

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Everything looks pretty good but some things seemed rushed.

  • Anonymous
  • Verified HomeBuyer
  • June 09, 2021
  • Uhland, TX

Everything looks pretty good but some things seemed rushed. But overall great experience.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - You get what you pay for.

  • Anonymous
  • Verified HomeBuyer
  • June 08, 2021
  • Hutto, TX

You get what you pay for.

Total Score 5


Quality 1

Trustworthiness 3

Responsiveness 3

its very good and great experience

  • Chittibabu D.
  • Verified HomeBuyer
  • June 02, 2021
  • Austin, TX

KB Studio Staff , Sales team , Construction Manager and Customer care team very good explained very well, I am able to choose what i want to for new home and its very experience, special thanks Jennifer, Traver, Scott and Zack

KB Home responded:
Hello Chittibabu, thank you for the kind words. If you ever have any questions, please feel free to email CustomerRelations@kbhome.com and we will ensure you are contacted. Enjoy your home. -Brian

Total Score 1


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I had some issues with the painters' work, along with a couple

  • Anonymous
  • Verified HomeBuyer
  • June 02, 2021
  • Bastrop, TX

I had some issues with the painters' work, along with a couple other issues, but I love my home, and the warranty people have been great working with me.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - KB was great.

  • Valerie M.
  • Verified HomeBuyer
  • June 01, 2021
  • Uhland, TX

KB was great. The loan department was great, the contractors were great, and my home is everything I've wanted!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I was very skeptical but I am very pleased.

  • Jacquelynn S.
  • Verified HomeBuyer
  • May 25, 2021
  • Lockhart, TX

I was very skeptical but I am very pleased.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

People make a difference

  • David C.
  • Verified HomeBuyer
  • May 25, 2021
  • Georgetown, TX

The people with KB homes were there with a response whenever I had an inquiry. Great people to work with.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Staff

  • Aaron L.
  • Verified HomeBuyer
  • May 25, 2021
  • Manor, TX

Great staff, from sales to mortgage to construction to warranty!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - House went up quickly.

  • Avery B.
  • Verified HomeBuyer
  • May 25, 2021
  • Leander, TX

House went up quickly. Had the winter storm not happened in Texas it would have been completed right on time. Team was helpful. I love my home.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 3

KB Home

  • Anonymous
  • Verified HomeBuyer
  • May 25, 2021
  • Leander, TX

Several missed deadlines to deliver the house. Overall okay experience with KB home.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 4

Quality, Trustworthiness.

  • Neal J.
  • Verified HomeBuyer
  • May 25, 2021
  • Pflugerville, TX

Value for the price paid, Responsiveness to issues

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Trustworthy and Reliable Homebuilder

  • Ashton M.
  • Verified HomeBuyer
  • May 25, 2021
  • Del Valle, TX

As a first time home buyer this was a great experience. The sales team, design team and build team did an amazing job making me feel comfortable every step of the way.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Everyone was great and I enjoyed my experience.

  • Joyce C.
  • Verified HomeBuyer
  • May 24, 2021
  • Austin, TX

Everyone was great and I enjoyed my experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Amazing Value!

  • Wes M.
  • Verified HomeBuyer
  • May 20, 2021
  • Kyle, TX

We are so excited to have so much space and an incredible price. This was our very first home purchase and couldn’t be happier.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Though the several-month construction process was frustrating

  • Jacob M.
  • Verified HomeBuyer
  • May 20, 2021
  • Lockhart, TX

Though the several-month construction process was frustrating in itself, the overall product came out a lot better than we had expected. After our home was finished, the construction team was very responsive to our requests to fix any issues we came across and ensured it was done correctly. The responsiveness to these issues after the construction process was quite refreshing given our experience during the construction process.

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 5

KB Home - Phil was great with assisting all of our requests when dealing

  • Magen C.
  • Verified HomeBuyer
  • May 19, 2021
  • Del Valle, TX

Phil was great with assisting all of our requests when dealing with the house.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - We had such a wonderful experience with KB Homes.

  • Sarah S.
  • Verified HomeBuyer
  • May 19, 2021
  • Uhland, TX

We had such a wonderful experience with KB Homes. They answered and went over each process if we had question which was extremely important to us since this was our first home purchase. Everyone was so helpful throughout the entire process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - easy to work with, stay on top of progress and make sure to do

  • Sara H.
  • Verified HomeBuyer
  • May 18, 2021
  • Uhland, TX

easy to work with, stay on top of progress and make sure to do a detailed walk through.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - I received the must outstanding service on my homebuying experience.

  • Bernardo M.
  • Verified HomeBuyer
  • May 18, 2021
  • Kyle, TX

I received the must outstanding service on my homebuying experience. I will definitely recommend KB Home to anyone looking to buy a house.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5