KB Home Reviews in Austin, TX

Great staff, from sales to mortgage to construction to warranty!!!

House went up quickly. Had the winter storm not happened in Texas it would have been completed right on time. Team was helpful. I love my home.

Several missed deadlines to deliver the house. Overall okay experience with KB home.

Value for the price paid, Responsiveness to issues

As a first time home buyer this was a great experience. The sales team, design team and build team did an amazing job making me feel comfortable every step of the way.

Everyone was great and I enjoyed my experience.

We are so excited to have so much space and an incredible price. This was our very first home purchase and couldn’t be happier.

Though the several-month construction process was frustrating in itself, the overall product came out a lot better than we had expected. After our home was finished, the construction team was very responsive to our requests to fix any issues we came across and ensured it was done correctly. The responsiveness to these issues after the construction process was quite refreshing given our experience during the construction process.

Phil was great with assisting all of our requests when dealing with the house.

We had such a wonderful experience with KB Homes. They answered and went over each process if we had question which was extremely important to us since this was our first home purchase. Everyone was so helpful throughout the entire process.

easy to work with, stay on top of progress and make sure to do a detailed walk through.

I received the must outstanding service on my homebuying experience. I will definitely recommend KB Home to anyone looking to buy a house.

I like how they kept me involved in the entire building process!!!

Very good company to know

Great staff very attentive and helpful

The KB Construction team very awful, very nightmarish. They are not very communicative, not cooperative to give the KB-promised quality. I am still very disappointed because of construction. The home could have been better • The bay window was lopsided by 1 inch on the right, .5 on the left. They built and set the window crooked. • The bay window itself was replaced 4 times because KB kept placing broken windows. • 4 windows and 1 mirror had scratches • The moisture barrier was missing for almost 8 months • Construction failed inspection twice, there were 3 broken truss and 3 unsecured joints. KB Construction was not fixing it until I almost cancelled my deal. • The closing date was pushed 3 times, total construction time was 10 months (much longer than expected) • I wasn’t provided a closing date, my bank told me • The garage roof has a hole that lets car gasses in. • The fence is not spaced evenly and the wood is molded • The front door was not adjusted properly • The windows were not draining water appropriately, there was water stored in the walls • The ground elevation was not accurate, water pools in random places • Most cabinets were broken and not replaced. • There were no weekly meetings or updates, I had to go EVERYDAY to see progress • Our kitchen upgrade sink is scratched and pools water • SherwinWilliams said KB gave a lower quality wrong color paint for the exterior there’s a few more things for structure integrity, still was not to what KB promised. Troy from the Warranty Team is very attentive and good, he’s been trying to improve everything Construction has ignored. I am very thankful for Troy and the Warranty Team. If the Warranty Team sucks, I’d be most upset. ... More

Overall My experience was Good from beginning to End.

I had a great experience. Everyone was so responsive to any questions or concerns.

We still have so much work left to do, we have a whole framing work in the front, a shower door that still needs to be replaced, cabinet replacement, floorboard work upstairs, floor work downstairs, and plugs not working in multiple places. These are big projects to fix after we moved in, especially since they were supposed to get fixed before when we had an inspection done. I first praised George for helping to give us a garage for the opener and helping with the move-in date. But I can't overlook to constant issues and I have been disappointed. I have always heard things about KB Home or houses similar to KB, proving the rumors right. I am a first-time buyer and I would not want an experience like this for anyone. ... More

Each employee and person tried their absolute beet to give us a custom built home and make the process as simple and special as it could be. Very happy with the value and purchase of home

Overall not so good experience buying home at KB.

Not all options were disclosed at studio appointment. But other than that everything was great!

Excellent everything is a good

Overall had a good experience.

Everyone I worked with in buying my home were understanding of my needs, helpful and made this process go so smooth. Thank you.