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KB Home Reviews in Austin, TX

What Austin Homeowners Have to Say About KB Home.

Read all 1129 verified reviews from homeowners that built a new home with KB Home in the Austin area. Austin homeowners have rated KB Home an average 4.6 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.6 out of 5 stars in Austin Area

1129 Reviews in Austin Area

Ratings by Category

Overall 4.6

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.4

KB Home in Austin Area

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Customer Reviews

KB Home - James and Blake were great throughout the whole process.

  • Reid M.
  • Verified HomeBuyer
  • March 24, 2021
  • Kyle, TX

James and Blake were great throughout the whole process. We were kept apprised of the status along the way. And any concerns were addressed in a timely manner.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

KB Home - Good home I love kbhome.

  • Sak P.
  • Verified HomeBuyer
  • March 19, 2021
  • Kyle, TX

Good home I love kbhome.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pricing!

  • Jose S.
  • Verified HomeBuyer
  • March 17, 2021
  • Uhland, TX

KB Homes offer a great product!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Teamwork and communication amongst them to problem solve

  • Deborah E.
  • Verified HomeBuyer
  • March 16, 2021
  • Del Valle, TX

Excellent group of people! They want to see the buyer succeed in purchasing their dream home. KB stands by you in the ups and downs of selecting, purchasing, moving, and everything in between. After move in they follow up and respond to solve anything that needs to be followed up. Cannot say enough of how good they are!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Overall the experience was good and we would build again with

  • Danielle A.
  • Verified HomeBuyer
  • March 16, 2021
  • Jarrell, TX

Overall the experience was good and we would build again with KB. The finish line to closing was confusing and unnecessarily stressful and some things in the house aren't holding up like they should, like faucets and we haven't even paid our first mortgage. While they have been responsive, the means to fix the problems are a little inconvenient.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Making sure we understand

  • Brandy J.
  • Verified HomeBuyer
  • March 16, 2021
  • Manor, TX

They keep you up to date weekly.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Go elsewhere for a new home

  • George L.
  • Verified HomeBuyer
  • March 16, 2021
  • Uhland, TX

I can't say kb in general, but definitely the people running the show in the neighborhood where my home was built . The worst workmanship I have ever seen..... Like there are so many problems with this home I wish I could give it back. The people they contract with are not professional in anyway. So many corners cut, my slab was jack hammered open 3 times because they did the plumbing wrong ... I could go on and on . Stay away from KB homes.

KB Home responded:
Hi, George, we're sorry for any frustration. If you would like to speak with a manager of KB Home to discuss these and any additional concerns, please feel free to e-mail CustomerRelations@kbhome.com for assistance. Best wishes. -James

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 2

Relaxing

  • Usama M.
  • Verified HomeBuyer
  • March 16, 2021
  • Kyle, TX

Since the first day the experience of buying our new home from KB Homes in Sunset Hills, everything has been very smooth, relaxing and pure satizfaction. This people really know what they are doing

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The foreman, lender and sales rep were wonderful to work with

  • Randy T.
  • Verified HomeBuyer
  • March 10, 2021
  • Austin, TX

They made the process easy and answered all questions quickly.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Excellent Builder.

  • Aneel S.
  • Verified HomeBuyer
  • March 09, 2021
  • Leander, TX

Excellent Builder. Satisfied with the purchase.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

KB Home - Buying experience could definitely be better.

  • Anonymous
  • Verified HomeBuyer
  • March 09, 2021
  • Del Valle, TX

Buying experience could definitely be better. We went with another lender and got the vibe KB wanted us to choose their lender.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - They were extremely helpful and responsive to our needs and requests.

  • Alexandra V.
  • Verified HomeBuyer
  • March 09, 2021
  • Elgin, TX

They were extremely helpful and responsive to our needs and requests.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Slow service, house was not fully ready at moving.

  • Ananda B.
  • Verified HomeBuyer
  • March 09, 2021
  • Austin, TX

Slow service, house was not fully ready at moving. Still no responses.

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 3

Edger, Joel, Abel, Michelle, outstanding people

  • Eddie C.
  • Verified HomeBuyer
  • March 09, 2021
  • Kyle, TX

Edger, Joel, Abel, Michelle, outstanding people. Great customer service and help

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent Quality and Great Response time to inquiries.

  • Rafael A.
  • Verified HomeBuyer
  • March 09, 2021
  • Hutto, TX

Very easy and straightforward process. you start with sales, lending, design studio and construction crew. Everything is laid out in a easy to follow process and timeline with someone always guiding you throughout the home buying and building journey

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Everything was done well!

  • Marcus S.
  • Verified HomeBuyer
  • March 09, 2021
  • Georgetown, TX

Everything was done well! We are excited to own a KB home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Love KB!

  • Ashlee F.
  • Verified HomeBuyer
  • March 05, 2021
  • Manor, TX

Love KB! From Deb to Jason, the whole experience was great!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Love my house thank you KB!

  • Ariana S.
  • Verified HomeBuyer
  • March 02, 2021
  • Manor, TX

Love my house thank you KB!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I am very pleased with the experience and I love my house!

  • Jackeline-Cacer H.
  • Verified HomeBuyer
  • March 02, 2021
  • Del Valle, TX

I am very pleased with the experience and I love my house!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Being a first time home buyer KBHS gave me a great experience

  • Elisa V.
  • Verified HomeBuyer
  • February 23, 2021
  • Elgin, TX

Being a first time home buyer KBHS gave me a great experience from the beginning to the end

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

the time it took to get the house done.

  • Brittany E.
  • Verified HomeBuyer
  • February 23, 2021
  • Manor, TX

It was good considering it being our first time buying.

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 3

KB Home - Highly recommended, there staff is great!

  • Joseline B.
  • Verified HomeBuyer
  • February 23, 2021
  • Kyle, TX

Highly recommended, there staff is great!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The only down side was the underwriters were terrible .

  • Richard O.
  • Verified HomeBuyer
  • February 17, 2021
  • Uhland, TX

The only down side was the underwriters were terrible ... aside from that every thing else was good.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - Kb homes has a great customer service, so I recommend them,

  • Ayo D.
  • Verified HomeBuyer
  • February 16, 2021
  • Jarrell, TX

Kb homes has a great customer service, so I recommend them, anyone who wants to buy a new home,

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Good quality materials, on time.

  • Agata G.
  • Verified HomeBuyer
  • February 16, 2021
  • Leander, TX

Good quality materials, on time.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5