KB Home Reviews in Austin, TX
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What Austin Homeowners Have to Say About KB Home.
Read all 1142 verified reviews from homeowners that built a new home with KB Home in the Austin area. Austin homeowners have rated KB Home an average 4.6 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
KB Home
has 4.6 out of 5 stars in Austin Area
1142 Reviews in Austin Area
KB Home in Austin Area
View Homes
Customer Reviews
KB Home - Slow service, house was not fully ready at moving.
- Ananda B.
- Verified HomeBuyer
- March 09, 2021
- Austin, TX
Slow service, house was not fully ready at moving. Still no responses.
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 3
Edger, Joel, Abel, Michelle, outstanding people
- Eddie C.
- Verified HomeBuyer
- March 09, 2021
- Kyle, TX
Edger, Joel, Abel, Michelle, outstanding people. Great customer service and help
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent Quality and Great Response time to inquiries.
- Rafael A.
- Verified HomeBuyer
- March 09, 2021
- Hutto, TX
Very easy and straightforward process. you start with sales, lending, design studio and construction crew. Everything is laid out in a easy to follow process and timeline with someone always guiding you throughout the home buying and building journey
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Everything was done well!
- Marcus S.
- Verified HomeBuyer
- March 09, 2021
- Georgetown, TX
Everything was done well! We are excited to own a KB home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Love KB!
- Ashlee F.
- Verified HomeBuyer
- March 05, 2021
- Manor, TX
Love KB! From Deb to Jason, the whole experience was great!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Love my house thank you KB!
- Ariana S.
- Verified HomeBuyer
- March 02, 2021
- Manor, TX
Love my house thank you KB!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - I am very pleased with the experience and I love my house!
- Jackeline-Cacer H.
- Verified HomeBuyer
- March 02, 2021
- Del Valle, TX
I am very pleased with the experience and I love my house!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Being a first time home buyer KBHS gave me a great experience
- Elisa V.
- Verified HomeBuyer
- February 23, 2021
- Elgin, TX
Being a first time home buyer KBHS gave me a great experience from the beginning to the end
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
the time it took to get the house done.
- Brittany E.
- Verified HomeBuyer
- February 23, 2021
- Manor, TX
It was good considering it being our first time buying.
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 3
KB Home - Highly recommended, there staff is great!
- Joseline B.
- Verified HomeBuyer
- February 23, 2021
- Kyle, TX
Highly recommended, there staff is great!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - The only down side was the underwriters were terrible .
- Richard O.
- Verified HomeBuyer
- February 17, 2021
- Uhland, TX
The only down side was the underwriters were terrible ... aside from that every thing else was good.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
KB Home - Kb homes has a great customer service, so I recommend them,
- Ayo D.
- Verified HomeBuyer
- February 16, 2021
- Jarrell, TX
Kb homes has a great customer service, so I recommend them, anyone who wants to buy a new home,
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Good quality materials, on time.
- Agata G.
- Verified HomeBuyer
- February 16, 2021
- Leander, TX
Good quality materials, on time.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Marc & Garrett were very helpful
- Dennis B.
- Verified HomeBuyer
- February 12, 2021
- Bastrop, TX
Marc & Garrett were very helpful
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
KB Home - We love our new home!
- Andrew D.
- Verified HomeBuyer
- February 11, 2021
- Del Valle, TX
We love our new home!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great experience!
- Gustavo B.
- Verified HomeBuyer
- February 10, 2021
- Pflugerville, TX
Our experience has been great so far. If we encounter any issues we contact the appropriate personnel and everything is taking care efficiently. We love our new home !!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Had overall good experience with KB Home
- Zlatina M.
- Verified HomeBuyer
- February 07, 2021
- Round Rock, TX
Had overall good experience with KB Home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Awesome team
- Mona W.
- Verified HomeBuyer
- February 02, 2021
- Austin, TX
I loved everyone from the sales person Elysia to the studio design rep Juan to the construction rep Anton. Overall an incredible team that made the home buying experience seamless.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Great customer service and satisfaction
- Diana T.
- Verified HomeBuyer
- January 27, 2021
- Kyle, TX
Great customer service and satisfaction
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
First time home buyer
- Anonymous
- Verified HomeBuyer
- January 26, 2021
- Jarrell, TX
Made our first time buying a home easy, they've worked with us every step of the way.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Exceptional experience here at KB!
- Eli R.
- Verified HomeBuyer
- January 26, 2021
- Del Valle, TX
Exceptional experience here at KB!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - It was great, I would highly recommend KB.
- Laura A.
- Verified HomeBuyer
- January 26, 2021
- Manor, TX
It was great, I would highly recommend KB.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Terrible Customer service after signing the house
- Rafael C.
- Verified HomeBuyer
- January 25, 2021
- Manor, TX
I still waiting for the part replace to be fix also the construction next door just brought lots of dirt and mud in from on my driveway and no one seen to clean that out. According to the city that is an environmental problem having so much dirt with no erosion control.
KB Home responded:
Hi, Rafael, thank you for your feedback. If you have not already contacted Customer Care regarding the issues you mention, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
KB Home - Had a great buying experience with KB Homes
- Jessica M.
- Verified HomeBuyer
- January 25, 2021
- Jarrell, TX
Had a great buying experience with KB Homes
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Sales service the best of all!
- Juan E.
- Verified HomeBuyer
- January 25, 2021
- Manor, TX
As every thing in the life....good and bad things, nothing is perfect!
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
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