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KB Home Reviews in Austin, TX

What Austin Homeowners Have to Say About KB Home.

Read all 1129 verified reviews from homeowners that built a new home with KB Home in the Austin area. Austin homeowners have rated KB Home an average 4.6 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.6 out of 5 stars in Austin Area

1129 Reviews in Austin Area

Ratings by Category

Overall 4.6

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.4

KB Home in Austin Area

View Homes

Customer Reviews

KB Home - Marc & Garrett were very helpful

  • Dennis B.
  • Verified HomeBuyer
  • February 12, 2021
  • Bastrop, TX

Marc & Garrett were very helpful

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - We love our new home!

  • Andrew D.
  • Verified HomeBuyer
  • February 11, 2021
  • Del Valle, TX

We love our new home!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience!

  • Gustavo B.
  • Verified HomeBuyer
  • February 10, 2021
  • Pflugerville, TX

Our experience has been great so far. If we encounter any issues we contact the appropriate personnel and everything is taking care efficiently. We love our new home !!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Had overall good experience with KB Home

  • Zlatina M.
  • Verified HomeBuyer
  • February 07, 2021
  • Round Rock, TX

Had overall good experience with KB Home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Awesome team

  • Mona W.
  • Verified HomeBuyer
  • February 02, 2021
  • Austin, TX

I loved everyone from the sales person Elysia to the studio design rep Juan to the construction rep Anton. Overall an incredible team that made the home buying experience seamless.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great customer service and satisfaction

  • Diana T.
  • Verified HomeBuyer
  • January 27, 2021
  • Kyle, TX

Great customer service and satisfaction

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

First time home buyer

  • Anonymous
  • Verified HomeBuyer
  • January 26, 2021
  • Jarrell, TX

Made our first time buying a home easy, they've worked with us every step of the way.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Exceptional experience here at KB!

  • Eli R.
  • Verified HomeBuyer
  • January 26, 2021
  • Del Valle, TX

Exceptional experience here at KB!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - It was great, I would highly recommend KB.

  • Laura A.
  • Verified HomeBuyer
  • January 26, 2021
  • Manor, TX

It was great, I would highly recommend KB.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Terrible Customer service after signing the house

  • Rafael C.
  • Verified HomeBuyer
  • January 25, 2021
  • Manor, TX

I still waiting for the part replace to be fix also the construction next door just brought lots of dirt and mud in from on my driveway and no one seen to clean that out. According to the city that is an environmental problem having so much dirt with no erosion control.

KB Home responded:
Hi, Rafael, thank you for your feedback. If you have not already contacted Customer Care regarding the issues you mention, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

KB Home - Had a great buying experience with KB Homes

  • Jessica M.
  • Verified HomeBuyer
  • January 25, 2021
  • Jarrell, TX

Had a great buying experience with KB Homes

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Sales service the best of all!

  • Juan E.
  • Verified HomeBuyer
  • January 25, 2021
  • Manor, TX

As every thing in the life....good and bad things, nothing is perfect!

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

KB Home - Dont be afraid to ask any questions

  • Fernando A.
  • Verified HomeBuyer
  • January 22, 2021
  • Elgin, TX

Dont be afraid to ask any questions

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great staff, great home

  • Nicholas P.
  • Verified HomeBuyer
  • January 22, 2021
  • Kyle, TX

KB has helped build us a wonderful home. All of our interactions with KB employees have been great--they've gotten back to us as fast as possible any time we had a question or concern, the quality of workmanship has been spectacular, and have always been there for us. I'm loving my home and am looking forward to living here for a long time.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Stay away! No follow thru, TERRIBLE quality control

  • David S.
  • Verified HomeBuyer
  • January 19, 2021
  • Austin, TX

We closed 2 months ago. Much of our original punch list is still not repaired. The ceilings in 2 rooms began to sag. They've come in twice, ripped ceilings down leaving us without access to the master bedroom and living room/ kitchen. Ceiling is still not right, lights are removed, crown molding removed and damaged. And they have not shown up the last 2 days when they were scheduled, so I'm left without full access to my master bedroom. "I had an emergency at another location" and "I'm swamped, I couldn't get there today", after being told by the regional construction manager my home was a ...

KB Home responded:
Hi, David, we're very sorry for any frustration. If you would like to speak with a manager of KB Home to discuss these and any additional concerns, please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. Best wishes. -James

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

KB Home - It was a great experience.

  • Robert M.
  • Verified HomeBuyer
  • January 19, 2021
  • Kyle, TX

It was a great experience. Thanks.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - It wasa great experience I have with KB home

  • Salam A.
  • Verified HomeBuyer
  • January 19, 2021
  • Hutto, TX

It wasa great experience I have with KB home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Everyone from Joel my salesman to Edgar was very helpful and

  • Tara W.
  • Verified HomeBuyer
  • January 19, 2021
  • Kyle, TX

Everyone from Joel my salesman to Edgar was very helpful and attentive to my needs

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - This was my first experience buying a home and everyone I came

  • Jennifer C.
  • Verified HomeBuyer
  • January 19, 2021
  • Manor, TX

This was my first experience buying a home and everyone I came in contact with was very patient with me, answered my questions thoroughly, and helped boost my confidence with this big purchase. Highly recommend!

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

Excellent home buying experience

  • Varun V.
  • Verified HomeBuyer
  • January 16, 2021
  • Leander, TX

Very impressed with KBHomes. All the people at KBHomes, I interacted with, were extremely helpful in making sure we have our new home to our liking.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - We love the value of the home but that can come with a price

  • Matthew B.
  • Verified HomeBuyer
  • January 13, 2021
  • Hutto, TX

We love the value of the home but that can come with a price by some corners being cut. Then when you request help in fixing, silence!

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 2

KB Home - Had a great experience with the sales staff and the construction

  • Mark W.
  • Verified HomeBuyer
  • January 12, 2021
  • Kyle, TX

Had a great experience with the sales staff and the construction manager took care of all my issues I had with the house. Really pleased with the whole process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Happy with overall apart from Design Studio

  • SOUMAVA B.
  • Verified HomeBuyer
  • January 12, 2021
  • Leander, TX

I am happy with overall experience apart from the design studio. I also filed a complaint for the design studio. Apart from that it was overall a good experience. Thanks, Soumava

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 5

KB Home - Everyone I have worked with has been great.

  • Owen N.
  • Verified HomeBuyer
  • January 12, 2021
  • Leander, TX

Everyone I have worked with has been great. This is my first home to own, so it has been a great experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Houses are expensive but also we need more upgrades which makes

  • Suresh T.
  • Verified HomeBuyer
  • January 12, 2021
  • Pflugerville, TX

Houses are expensive but also we need more upgrades which makes more expensive,,..working with the team of KB is great, it’s our first experience for home..we are satisfied..thank you

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4