KB Home Reviews in Austin, TX

Generally speaking, the quality is rather good although there is still some small defects. The salesperson and other staffs are friendly and helpful.

In a couple of words - pretty good overall, recommend.

Very easy process from start to finish.

Sales Process was amazing! Kimberly was so helpful and was always around for each step of our hole being built. The builders side of the experience was not the best. After we moved in we started to notice paint chipping outside of the home. The base boards aren’t straight. We felt a little rushed on our final walk, where it felt like we didn’t get to look closely at our home before closing and the builders would mention they would be around to assist if needed. Parts of our grass is still dried out and has been since the grass was laid. The fence is not stable and still has a few uneven openings on the fence line. ... More

I used KBHS loan services and it is hard to reach out to them. Emails may take days to get a response. It is not easy to reach your loan agent by phone too. Design Studio was ok. Studio employees need more training. I was not able to get certaion answers for some questions I had. there is not enough information for employees to reference for each floor plan's design options changes. HomePro studio appointment was not good. Their consultants don't know what they are selling. They failed to provide some key points about the packages you are puchasing. Get ready for suprises. The built process was good at the beginning. It was fast, and their construction engineer was responsive most of the time. Things got slower at the end. We had to remind every issue multiple times, It was like 1 person responsible from the whole community. We closed a while ago and still trying to get some of the work done that we have spoken months and months ago. The paint job is not the best. Below 3 stars over 5. No attention to detail. Looks like rushed. The room doors are cheap quality. Same as kitchen cabinets. I feel like the standard cabinets in the design studio were different than the ones we have. Both Sales Agents were nice. But Ian gets an extra point for his kindness. This is a nice community but I wish there would be a pool. ... More

Deb in sales was great!

Attention to Detail was not very good at all! Response time to issues that were supposed to be addressed before move in were not completed and had to constantly call and get the same run around.

We love our new home but the responsiveness to issues is tough, our warranty person never got back to us about a couple of items, i still don't even know how to enter things into the warranty.

Overall good experience but check every thing.

Given the Austin's crazy real estate market, KB did a good job with their pricing, as we had to wait 7 months for the delivery. They had good customer service and continuous updates, however, we had no possibility of changing anything in the house at all. The electric job was great. Lawns are terrible, seems like a tractor went through it and they didn't bother leveling it. Paint people are yet to make an appointment to fix the paint issues 2 months after closing. For the rest of the minor issues here and there their warranty team was awesome, they fixed it all very fast. I'd recommend them as long as you can select your Doors and make sure that the paint/woodmanship have been done properly. ... More

Overall it was a great experience with few hiccups along the way. The KB team was able to acknowledge and address my concerns in a timely matter. If anything was missed, a simple follow up seemed to suffice and any issues were taken care of. One complaint I will have is in regards to the choice of leaving the ugly, black tube for the AC condensation drain. I’ve never seen that before and every house I’ve lived in prior has had some sort if PVC piping going into the ground (sort of a French drain). It looks pretty shoddy while it kills my grass and serves as an ideal chew toy for my dog. Wish this was addressed. Otherwise, I ultimately had a good experience. Five stars means perfect (which doesn’t exist) so 4 across the board and 3 for quality mainly because of the AC condensation drain and the number of touch ups that were needed. ... More

Great value for a start home under current market. Need more consideration for normal design to fit for smaller house these days such as avoid door overlap when both open, two big oak trees in a very small from lawn that too close to drive way...

Good home...but no details are given to the customer concerning the sprinkler system...

Several missed deadlines to deliver the house. Overall okay experience with KB home.

Overall My experience was Good from beginning to End.

I was happy to have one .

Our experience with KB definitely had its highs and lows. In the beginning of the build there was a bit of a foul taste and when considering communication from the studio the thought to pull out crossed our minds several times. It's really unfortunate the staff in the studio was not on point with descriptions and lacked in depth knowledge of options; their lacking lead to issues with construction and our overall satisfaction. We were fortunate enough to have a realtor, Shae Nickerson, that operated with what we wanted in mind from day one, up to and past closing. We were also blessed to be assigned Phil as our construction supervisor who honestly turned our experience all the was around and increased the star ratings. Phil was phenomenal, patient, responsive, responsible, open minded, diligent, thorough, thoughtful and hands down the best person to see our build to completion and then some; Phil definitely earned his kudos and 5 stars for responsiveness. We are happy with our home and overall happy with the final experiences. ... More

Overall the experience was good and we would build again with KB. The finish line to closing was confusing and unnecessarily stressful and some things in the house aren't holding up like they should, like faucets and we haven't even paid our first mortgage. While they have been responsive, the means to fix the problems are a little inconvenient.

Buying experience could definitely be better. We went with another lender and got the vibe KB wanted us to choose their lender.

It was good considering it being our first time buying.

We love the value of the home but that can come with a price by some corners being cut. Then when you request help in fixing, silence!

KB Homes is solid on quality, design and build options. The issue they fall down on is the lack of follow through on promises made during construction. Big on promises, small on delivery. Constant squeaky wheel to get things done and completed; no modifications can be made - period. Constantly ask to fill out a 5 star review. You earn what you get, not what you want

We love our home and the neighbourhood. However, I do feel that some finishings and quality of the materials could have been better. I must say that I had to be on top of the construction throughout the whole process requesting improvements and that was a little annoying. Some details like fence materials and landscaping should be improved. Ok the other hand, the variety of upgrade options made us feel we could give our house a special touch.

Construction work & material is very unacceptable. Wall cracks within one month. Nail inside carpet is too bad for resident's safety

The experience overall was good, there were some issues with the home after it was built. One of the big ones was the home being properly sealed.