KB Home Reviews in Austin, TX

It was good considering it being our first time buying.

We love the value of the home but that can come with a price by some corners being cut. Then when you request help in fixing, silence!

KB Homes is solid on quality, design and build options. The issue they fall down on is the lack of follow through on promises made during construction. Big on promises, small on delivery. Constant squeaky wheel to get things done and completed; no modifications can be made - period. Constantly ask to fill out a 5 star review. You earn what you get, not what you want

We love our home and the neighbourhood. However, I do feel that some finishings and quality of the materials could have been better. I must say that I had to be on top of the construction throughout the whole process requesting improvements and that was a little annoying. Some details like fence materials and landscaping should be improved. Ok the other hand, the variety of upgrade options made us feel we could give our house a special touch.

Construction work & material is very unacceptable. Wall cracks within one month. Nail inside carpet is too bad for resident's safety

The experience overall was good, there were some issues with the home after it was built. One of the big ones was the home being properly sealed.

Slow service, house was not fully ready at moving. Still no responses.

Ok experience so far. Thank u

How unready this house was to move in to. They are still coming out to fix stuff. Some of the people coming have even said this should have been done before I moved in. On a good note KB has done an excellent job of repairing or changing things.

Some people keep their word others not so much.

Generally a good experience, there was some hiccups, but overall satisfied

They have great design options to choose .

Please up the quality of build materials and people are not responsible at all. Worst decision of my life to buy a house with KB homes.

Closing date was changed several times. No exact dates. After the closing construction crew didn’t do what they had promised to. Hard to get in touch with them. No incentives or anything. No proper house gift from sales rep compared to other builders.

Great support from sales team but poor and slow support from construction, engineering and customer service during and post close.

Schedule a pre-drywall inspection in addition to a regular inspection before closing

This could've just been the whole housing market in 2021. Four months after signing, our home was still a dirt pile. But weeks later, foundation was poured, the structure went up fast & filled in soon after. The default paint may scrape off easily in places, but everything else has held up well. Maintenance staff has been helpful around the house too.

Overall good experience. I love my home.

I'm very satisfied with my home.

Working with KB staff was great. Every person from sales, to studio, to construction was great. In fact, I had no complaints at all until we moved in. There are several cosmetic issues in our home which could/should have been taken care of before we closed but we were on our 7th closing date and just couldn't wait any longer. Annoying things like paint on the carpet to more significant things like large gaps between the siding and top of the windows which I've already had to address personally. The only thing keeping me from a 5 star review is the lack to attention to making every detail perfect. ... More

Pretty good experience so far.

Please make sure you are in contact with the staff and have items prepared. Don't be afraid to ask questions of any sort.

Personally I am happy with the staff and the responsiveness. But overall the Community doesnt have a new house appeal. When you look from outside, there is a big difference between the New houses from other builders (for e.g HeadWaters) and K.B Homes. K.B Homes needs an upgrade with it looks. I bought it here because I had no other option for new Construction. There are limited option in Upgrades and most of them are outdated. Totally dissatisfied with Home Pro. They do not know anything about Customer Service. I would have given 4 Stars even with limited options for Upgrades. But I gave 3 stars because of Home Pro. ... More

There was a rush for me to take possession of the home. The builder could have spent a couple more months. There are many that are not working properly - the walls "flake" very easily, Do was off kilter, water doesn't come out to some of taps, the kitchen faucet is already loose, the cable plus are in strange places....I was promised a fan for the KB Home design studio experience .... never happened....I would not buy another KB Home.

Way too manny small issues with the home