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KB Home Reviews in Austin, TX

What Austin Homeowners Have to Say About KB Home.

Read all 1092 verified reviews from homeowners that built a new home with KB Home in the Austin area. Austin homeowners have rated KB Home an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.5 out of 5 stars in Austin Area

1092 Reviews in Austin Area

Ratings by Category

Overall 4.5

Quality 4.3

Trustworthiness 4.5

Value 4.6

Responsiveness 4.4

KB Home in Austin Area

View Homes

Customer Reviews

KB Home - I would just tell a new homeowner that is purchasing a home with

  • Jeff C.
  • Verified HomeBuyer
  • November 29, 2021
  • Elgin, TX

I would just tell a new homeowner that is purchasing a home with KB is to take your time on the studio selections, ask questions, touch the items whether it's the toilet or the windows, did I say ask questions please do, and when u walked thru your house with the construction manager for your walk thru look for everything, I mean everything, bring a portable mirror to look behind the toilet if u have too, because once u are in your new home u will be surprised what you find!! But u will love the experience because u are about to be a homeowner from nothing to something.

Total Score 5


Quality 3

Trustworthiness 5

Value 5

Responsiveness 4

KB Home - It has been a great experience that is properly guided informed

  • Laxman P.
  • Verified HomeBuyer
  • October 12, 2021
  • Del Valle, TX

It has been a great experience that is properly guided informed and kept in loop during every step of home purchase. We would definitely recommend

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

KB Home - yes i love my house.

  • Priyank S.
  • Verified HomeBuyer
  • August 07, 2021
  • Austin, TX

yes i love my house.

Total Score 5


Quality 3

Trustworthiness 5

Value 4

Responsiveness 5

KB Home - Great support team, but wish the actual construction crew would

  • Anonymous
  • Verified HomeBuyer
  • August 05, 2021
  • Manor, TX

Great support team, but wish the actual construction crew would pay more attention to finer details.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

KB Home - Overall great process from start to finish in building our home.

  • Jay C.
  • Verified HomeBuyer
  • March 24, 2021
  • Manor, TX

Overall great process from start to finish in building our home. The design phase was definitely the best part. Updates as time progressed went well and though the timeline was underdelivered, it still worked out. The mortgage was the best it could have been and I am thankful for it.

Total Score 5


Quality 5

Trustworthiness 4

Value 4

Responsiveness 4

KB Home - James and Blake were great throughout the whole process.

  • Reid M.
  • Verified HomeBuyer
  • March 24, 2021
  • Kyle, TX

James and Blake were great throughout the whole process. We were kept apprised of the status along the way. And any concerns were addressed in a timely manner.

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Great buying process and follow-up after purchase

  • Stephanie E.
  • Verified HomeBuyer
  • January 05, 2021
  • Kyle, TX

Buying process is quite simple and straight-forward. The build has its highs and lows (document everything anyone says). The after care once you are in the home is the best of any I have ever seen - very quick to resolve.

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

KB Home - I believe the builder is sincere in providing a quality home

  • Mark F.
  • Verified HomeBuyer
  • November 12, 2019
  • Manor, TX

I believe the builder is sincere in providing a quality home to its customers

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

KB Home - Very good service, some areas of the process need to improve

  • Fernando M.
  • Verified HomeBuyer
  • August 24, 2019
  • Manor, TX

Very good service, some areas of the process need to improve on their response times.

KB Home responded:
Hello Fernando, we appreciate your feedback on your experience, and we will be sure to share your comments with KB Home division management. Best wishes. -Brian

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

My experience was very interesting because I lived some beautiful moments.

  • Jairo B.
  • Verified HomeBuyer
  • January 30, 2024
  • Elgin, TX

My experience was very interesting because I lived some beautiful moments.

KB Home responded:
We're thrilled to hear that you had a positive experience with our team, Jairo!

Total Score 5


Quality 3

Trustworthiness 5

Value 3

Responsiveness 5

It was a an easy process

  • Nanci N.
  • Verified HomeBuyer
  • July 18, 2023
  • Elgin, TX

It was a an easy process

Total Score 5


Quality 4

Trustworthiness 4

Value 5

Responsiveness 3

Good

  • Mohammad H.
  • Verified HomeBuyer
  • May 12, 2022
  • Georgetown, TX

Over all good 'no problem at all ,everybody is very helpful . My experience with kb home is excellent. Thanks

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Pricing

  • Durga A.
  • Verified HomeBuyer
  • July 06, 2021
  • Leander, TX

Great Builder to be associated with.

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Good builder you can trust

  • Sean H.
  • Verified HomeBuyer
  • June 22, 2021
  • Del Valle, TX

Any project will have issues, but KB did a pretty good job getting through them, especially with a large winter storm and the pandemic, amid labor shortages etc. Materials and methods used for the house however, are a bit subpar, and while it's rated as an energy efficient home, I can't say it's amazing. Lots of flimsy materials used, but for the money we paid, I feel like we got a decent deal, especially in the Austin housing market. I'd recommend this for a first time homebuyer or a younger couple.

Total Score 5


Quality 3

Trustworthiness 4

Value 4

Responsiveness 5

KB Home - This was my first experience buying a home and everyone I came

  • Jennifer C.
  • Verified HomeBuyer
  • January 19, 2021
  • Manor, TX

This was my first experience buying a home and everyone I came in contact with was very patient with me, answered my questions thoroughly, and helped boost my confidence with this big purchase. Highly recommend!

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

First home buyers

  • Jared D.
  • Verified HomeBuyer
  • April 23, 2020
  • Manor, TX

Amazing home, love the staff and everybody we worked with through the whole process. This quarantine has delayed some things that needed fixed but that will happen after it's over. Thank you guys.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 3

KB Home - The people that we interacted with throughout the process were

  • Jennifer P.
  • Verified HomeBuyer
  • March 16, 2022
  • Elgin, TX

The people that we interacted with throughout the process were all so friendly and helpful.

Total Score 5


Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

KB Home - Overall it was great with just a few hiccups.

  • Anonymous
  • Verified HomeBuyer
  • November 12, 2020
  • Hutto, TX

Overall it was great with just a few hiccups.

Total Score 5


Quality 3

Trustworthiness 4

Value 5

Responsiveness 3

New home

  • Zerihun W.
  • Verified HomeBuyer
  • January 17, 2023
  • Jarrell, TX

Sales ,design studio, loan , warranty teams are great! Quality of construction are poor some parts of the walls are looks like bending unbelievable.

Total Score 5


Quality 3

Trustworthiness 3

Value 3

Responsiveness 4

Kim, George and Brooke were great!

  • Monica K.
  • Verified HomeBuyer
  • October 03, 2023
  • Jarrell, TX

Overal I think the house is beautiful and was worth it. I think KB could do better in certain areas. Do not have windows facing the next house, change your construction plan to have better lighting in the house. Some materials used are cheap, but then again the house looks great. Customer service has been Stellar! I would buy a KB home again, but only if I get it built so I have the option to choose the plan and material. My closing was also hassle free!

Total Score 5


Quality 2

Trustworthiness 4

Value 3

Responsiveness 3

KB Home - The Sales and Home Decor Depts were great.

  • Latrina A.
  • Verified HomeBuyer
  • April 05, 2022
  • Kyle, TX

The Sales and Home Decor Depts were great. However, the Project Manager for the build failed to do a thorough quality check as some things were left undone or not done right. A bathroom is missing a screen, cabinetry was not sealed properly nor the counter top slab. Additionally, a vent started to fall from the ceiling we’re it was revealed that the hole was cut improperly and had to be replastered. I’m still waiting on my screen and counter top to be repaired.

Total Score 5


Quality 3

Trustworthiness 3

Value 4

Responsiveness 2

KB Home - You get what you pay for.

  • Anonymous
  • Verified HomeBuyer
  • June 08, 2021
  • Hutto, TX

You get what you pay for.

Total Score 5


Quality 1

Trustworthiness 3

Value 5

Responsiveness 3

Lack of communication

  • Lisset S.
  • Verified HomeBuyer
  • March 16, 2022
  • Elgin, TX

Please get a pre foundation inspection

Total Score 5


Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

It’s cool

  • Joseph Z.
  • Verified HomeBuyer
  • October 31, 2020
  • Austin, TX

Pretty much everything went as planned.

Total Score 5


Quality 5

Trustworthiness 0

Value 5

Responsiveness 0

Amazing Experience

  • Satwik V.
  • Verified HomeBuyer
  • October 11, 2020
  • Austin, TX

From model home tour to closing the deal kb homes and all the employees (sales, design, construction) were honest and open to any questions I had and provided best service. I am completely satisfied with my purchase and would highly recommend for anyone.

Total Score 5


Quality 5

Trustworthiness 0

Value 5

Responsiveness 0