KB Home Reviews in Austin, TX

delivered on time

Our experience with KB Homes was excellent! During a time when our world was in disarray because of the Covid-19 pandemic, KB homes prioritized our home and finished it ahead of schedule. The workmanship was of the highest caliber and the project managers kept us updated with every step of the process and delivery of our home. There was no stress involved.

Good builder

Over all good experience, Scott ( sales ) , Zach ( customer service ) and Trevor ( Construction manager ) helped me

Awesome

We have been in our house for about two moths and so far we've had no issues. We're very satisfied with the support we've received when we had questions. They didn't just sell us the house and left.

I bought a house with KB Home in Willow Trace and I cannot be any more happier than my purchase. Right from the beginning, they have been nothing but wonderful in addressing all the issues and taking time in explaining every single detail to us. The house has come out wonderful and there has not been a single issue I am not happy about or hasnt been addressed. A very good community for money and locality

Love my brand new house. The layout is smart and open. The energy savings is wonderful. The location is the best. KB Home was there for me from beginning to end. The customer service is second to none. Thank you, KB Home!

The construction aspect was the worst part of the home buying, things were not properly done before handover George did not do a good job

This is our first home and it hasn’t felt like a joyful experience at all. Our yard was horrible. The sod laid was defective and dead and our yard was embarrassing. The yard is still it complete and we’re four months in. The driveway has holes and multiple marks, missing items still, paint marks, and uneven floors. The trades hired had poor workmanship and our home displays that. We’re honestly heartbroken and ready to sale. If you do build with KB in Texas please avoid the builder Gill, our first home is a disappointment. KB has quality office, bank, design, and customer service employees, however, the homes are not. ... More

Clint my construction manager is extremely professional and can always rely on him for any issues about my home

I had my ups and downs in my experience with KB.

The sales and construction team was outstanding. Both teams were very professional and were prompt to answer any of my questions.

Best work and pricing !

We are satisfied costumers right now.

I received my home as what I expected and thanks.

The Sales Office was great, design studio experience was great. Everything was great until I moved in and I started noticing some not-too-great things. You need to keep following with them to have your issues fixed after closing. However, I like the fact that there are many avenues to report issues. Overall it’s a 4.5/5 for me.

During construction there was a lot of rain Mud tracked in on lumber also, could have subs or punch people did not clean off caked on mud Its a great house. More cleaning during Build

All was good from sales to the loan but the problem I had was getting the answers I needed from the construction team when the house would be ready so I could move out of where I was living but my loan officer Jason was on point to get all my questions answered even though it was not his job

Great job by everyone on the team!

Thank you it’s nice house

Though the several-month construction process was frustrating in itself, the overall product came out a lot better than we had expected. After our home was finished, the construction team was very responsive to our requests to fix any issues we came across and ensured it was done correctly. The responsiveness to these issues after the construction process was quite refreshing given our experience during the construction process.

Not all options were disclosed at studio appointment. But other than that everything was great!

I am happy with overall experience apart from the design studio. I also filed a complaint for the design studio. Apart from that it was overall a good experience. Thanks, Soumava

the virtual design studio was not the best experience.