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KB Home Reviews in Austin, TX

What Austin Homeowners Have to Say About KB Home.

Read all 1102 verified reviews from homeowners that built a new home with KB Home in the Austin area. Austin homeowners have rated KB Home an average 4.6 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.6 out of 5 stars in Austin Area

1102 Reviews in Austin Area

Ratings by Category

Overall 4.6

Quality 4.4

Trustworthiness 4.5

Value 4.6

Responsiveness 4.4

KB Home in Austin Area

View Homes

Customer Reviews

First home buyers

  • Jared D.
  • Verified HomeBuyer
  • April 23, 2020
  • Manor, TX

Amazing home, love the staff and everybody we worked with through the whole process. This quarantine has delayed some things that needed fixed but that will happen after it's over. Thank you guys.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 3

KB Home - The people that we interacted with throughout the process were

  • Jennifer P.
  • Verified HomeBuyer
  • March 16, 2022
  • Elgin, TX

The people that we interacted with throughout the process were all so friendly and helpful.

Total Score 5


Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

KB Home - Overall it was great with just a few hiccups.

  • Anonymous
  • Verified HomeBuyer
  • November 12, 2020
  • Hutto, TX

Overall it was great with just a few hiccups.

Total Score 5


Quality 3

Trustworthiness 4

Value 5

Responsiveness 3

New home

  • Zerihun W.
  • Verified HomeBuyer
  • January 17, 2023
  • Jarrell, TX

Sales ,design studio, loan , warranty teams are great! Quality of construction are poor some parts of the walls are looks like bending unbelievable.

Total Score 5


Quality 3

Trustworthiness 3

Value 3

Responsiveness 4

Kim, George and Brooke were great!

  • Monica K.
  • Verified HomeBuyer
  • October 03, 2023
  • Jarrell, TX

Overal I think the house is beautiful and was worth it. I think KB could do better in certain areas. Do not have windows facing the next house, change your construction plan to have better lighting in the house. Some materials used are cheap, but then again the house looks great. Customer service has been Stellar! I would buy a KB home again, but only if I get it built so I have the option to choose the plan and material. My closing was also hassle free!

Total Score 5


Quality 2

Trustworthiness 4

Value 3

Responsiveness 3

KB Home - The Sales and Home Decor Depts were great.

  • Latrina A.
  • Verified HomeBuyer
  • April 05, 2022
  • Kyle, TX

The Sales and Home Decor Depts were great. However, the Project Manager for the build failed to do a thorough quality check as some things were left undone or not done right. A bathroom is missing a screen, cabinetry was not sealed properly nor the counter top slab. Additionally, a vent started to fall from the ceiling we’re it was revealed that the hole was cut improperly and had to be replastered. I’m still waiting on my screen and counter top to be repaired.

Total Score 5


Quality 3

Trustworthiness 3

Value 4

Responsiveness 2

KB Home - You get what you pay for.

  • Anonymous
  • Verified HomeBuyer
  • June 08, 2021
  • Hutto, TX

You get what you pay for.

Total Score 5


Quality 1

Trustworthiness 3

Value 5

Responsiveness 3

Lack of communication

  • Lisset S.
  • Verified HomeBuyer
  • March 16, 2022
  • Elgin, TX

Please get a pre foundation inspection

Total Score 5


Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

It’s cool

  • Joseph Z.
  • Verified HomeBuyer
  • October 31, 2020
  • Austin, TX

Pretty much everything went as planned.

Total Score 5


Quality 5

Trustworthiness 0

Value 5

Responsiveness 0

Amazing Experience

  • Satwik V.
  • Verified HomeBuyer
  • October 11, 2020
  • Austin, TX

From model home tour to closing the deal kb homes and all the employees (sales, design, construction) were honest and open to any questions I had and provided best service. I am completely satisfied with my purchase and would highly recommend for anyone.

Total Score 5


Quality 5

Trustworthiness 0

Value 5

Responsiveness 0

KB Home - delivered on time

  • Anonymous
  • Verified HomeBuyer
  • October 06, 2020
  • Austin, TX

delivered on time

Total Score 5


Quality 5

Trustworthiness 0

Value 5

Responsiveness 0

Quality Home

  • Taiwo S.
  • Verified HomeBuyer
  • October 05, 2020
  • Austin, TX

Our experience with KB Homes was excellent! During a time when our world was in disarray because of the Covid-19 pandemic, KB homes prioritized our home and finished it ahead of schedule. The workmanship was of the highest caliber and the project managers kept us updated with every step of the process and delivery of our home. There was no stress involved.

Total Score 5


Quality 5

Trustworthiness 0

Value 5

Responsiveness 0

KB Home - Good builder

  • Anonymous
  • Verified HomeBuyer
  • September 17, 2020
  • Austin, TX

Good builder

Total Score 5


Quality 5

Trustworthiness 0

Value 5

Responsiveness 0

KB Home - Over all good experience, Scott ( sales ) , Zach ( customer service

  • Mohan K.
  • Verified HomeBuyer
  • September 02, 2020
  • Austin, TX

Over all good experience, Scott ( sales ) , Zach ( customer service ) and Trevor ( Construction manager ) helped me

Total Score 5


Quality 5

Trustworthiness 0

Value 5

Responsiveness 0

KB Home - Awesome

  • Mohan S.
  • Verified HomeBuyer
  • August 25, 2020
  • Austin, TX

Awesome

Total Score 5


Quality 5

Trustworthiness 0

Value 5

Responsiveness 0

KB Home - We have been in our house for about two moths and so far we've

  • Maya R.
  • Verified HomeBuyer
  • August 25, 2020
  • Austin, TX

We have been in our house for about two moths and so far we've had no issues. We're very satisfied with the support we've received when we had questions. They didn't just sell us the house and left.

Total Score 5


Quality 5

Trustworthiness 0

Value 5

Responsiveness 0

The best bang for for your buck. A house you will cherish

  • Vamsi P.
  • Verified HomeBuyer
  • July 22, 2020
  • Austin, TX

I bought a house with KB Home in Willow Trace and I cannot be any more happier than my purchase. Right from the beginning, they have been nothing but wonderful in addressing all the issues and taking time in explaining every single detail to us. The house has come out wonderful and there has not been a single issue I am not happy about or hasnt been addressed. A very good community for money and locality

Total Score 5


Quality 5

Trustworthiness 0

Value 5

Responsiveness 0

KB Home - Love my brand new house.

  • Khanh T.
  • Verified HomeBuyer
  • June 27, 2020
  • Austin, TX

Love my brand new house. The layout is smart and open. The energy savings is wonderful. The location is the best. KB Home was there for me from beginning to end. The customer service is second to none. Thank you, KB Home!

Total Score 5


Quality 5

Trustworthiness 0

Value 5

Responsiveness 0

Construction

  • Olayinka C.
  • Verified HomeBuyer
  • September 13, 2023
  • Jarrell, TX

The construction aspect was the worst part of the home buying, things were not properly done before handover George did not do a good job

Total Score 5


Quality 1

Trustworthiness 1

Value 4

Responsiveness 1

Horrible builder/multiple problems

  • Anonymous
  • Verified HomeBuyer
  • November 05, 2021
  • Leander, TX

This is our first home and it hasn’t felt like a joyful experience at all. Our yard was horrible. The sod laid was defective and dead and our yard was embarrassing. The yard is still it complete and we’re four months in. The driveway has holes and multiple marks, missing items still, paint marks, and uneven floors. The trades hired had poor workmanship and our home displays that. We’re honestly heartbroken and ready to sale. If you do build with KB in Texas please avoid the builder Gill, our first home is a disappointment. KB has quality office, bank, design, and customer service ...

Total Score 5


Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

Clint construction manger is exceptionally good

  • Kadiri B.
  • Verified HomeBuyer
  • August 06, 2024
  • Jarrell, TX

Clint my construction manager is extremely professional and can always rely on him for any issues about my home

Total Score 5


Quality 1

Trustworthiness 2

Value 1

Responsiveness 1

Professionalism.

  • Helio M.
  • Verified HomeBuyer
  • April 15, 2021
  • Manor, TX

I had my ups and downs in my experience with KB.

Total Score 4


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Overall satisfied

  • Julian D.
  • Verified HomeBuyer
  • April 07, 2020
  • Kyle, TX

The sales and construction team was outstanding. Both teams were very professional and were prompt to answer any of my questions.

Total Score 4


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Great Experience !

  • Naisola K.
  • Verified HomeBuyer
  • March 21, 2019
  • Manor, TX

Best work and pricing !

Total Score 4


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Overall an experience worth talking about.

  • Justin Z.
  • Verified HomeBuyer
  • March 29, 2024
  • Lockhart, TX

We are satisfied costumers right now.

Total Score 4


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5