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KB Home Reviews in Austin, TX

What Austin Homeowners Have to Say About KB Home.

Read all 1096 verified reviews from homeowners that built a new home with KB Home in the Austin area. Austin homeowners have rated KB Home an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.5 out of 5 stars in Austin Area

1096 Reviews in Austin Area

Ratings by Category

Overall 4.5

Quality 4.3

Trustworthiness 4.5

Value 4.6

Responsiveness 4.4

KB Home in Austin Area

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Customer Reviews

KB Home - Though the several-month construction process was frustrating

  • Jacob M.
  • Verified HomeBuyer
  • May 20, 2021
  • Lockhart, TX

Though the several-month construction process was frustrating in itself, the overall product came out a lot better than we had expected. After our home was finished, the construction team was very responsive to our requests to fix any issues we came across and ensured it was done correctly. The responsiveness to these issues after the construction process was quite refreshing given our experience during the construction process.

Total Score 4


Quality 5

Trustworthiness 4

Value 5

Responsiveness 5

KB Home - Not all options were disclosed at studio appointment.

  • Anonymous
  • Verified HomeBuyer
  • May 04, 2021
  • Uhland, TX

Not all options were disclosed at studio appointment. But other than that everything was great!

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Happy with overall apart from Design Studio

  • SOUMAVA B.
  • Verified HomeBuyer
  • January 12, 2021
  • Leander, TX

I am happy with overall experience apart from the design studio. I also filed a complaint for the design studio. Apart from that it was overall a good experience. Thanks, Soumava

Total Score 4


Quality 5

Trustworthiness 4

Value 5

Responsiveness 5

KB Home - the virtual design studio was not the best experience.

  • Arnont N.
  • Verified HomeBuyer
  • November 18, 2020
  • Georgetown, TX

the virtual design studio was not the best experience.

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

You get what you pay for

  • Tracee B.
  • Verified HomeBuyer
  • September 10, 2020
  • Georgetown, TX

It'll never be perfect (finish work is mediocre), but for the price, you can't go wrong. After two new builds with DR Horton, KB is a breath of fresh air. We built our new KB home where we wanted it and how we wanted it. Lots of choices and lots of support from the building and warranty teams. One tip, DO NOT use KB Home Loans. Hands down the worst experience obtaining a mortgage EVER.

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Great buy and value for the house.

  • Albert O.
  • Verified HomeBuyer
  • July 14, 2020
  • Del Valle, TX

I am happy so far with KB the way how they are handling issues.

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

KB Home - overall is good, I like the house and value, just small stuff

  • Xianfeng Z.
  • Verified HomeBuyer
  • April 07, 2020
  • Pflugerville, TX

overall is good, I like the house and value, just small stuff like painting, outside wall could be better.

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

KB Home - As a first time home buyer, i was assured that I had a very good

  • Anonymous
  • Verified HomeBuyer
  • January 14, 2020
  • Pflugerville, TX

As a first time home buyer, i was assured that I had a very good team. They are very thorough in their response and excellent pre and post service.

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Homeowner

  • Tyler H.
  • Verified HomeBuyer
  • January 17, 2024
  • Elgin, TX

As my sales consultant John was always available and worked to find answers for the few questions he didn’t have answers for initially. He contacted me weekly with updates. Eric, the construction supervisor also contacted me weekly with updates and to review structural and mechanical amenities. All employees were always on time and very professional. Bret, my loan officer was also always available and extremely helpful . The follow up and detail in this company is amazing. Through each phase of construction I met new people. As the phases evolved the original people stayed with me answering ...

Total Score 4


Quality 5

Trustworthiness 5

Value 4

Responsiveness 4

Overall Top Notch Process

  • Anonymous
  • Verified HomeBuyer
  • December 30, 2023
  • Round Rock, TX

The sales experience with Severo and Jonathan was flawless. They both set the bar really high with the attention to detail and responsiveness. The construction portion matched the level of customer service set by Severo and Jonathan. Ray and Travis sent multiple updates a week and kept me in the loop throughout the process. There were multiple times we met up during construction to give me tours of progress and answer any questions. If there were any issues, they resolved them immediately. If I were to purchase another home I would request to work with these folks. However, I wouldn’t ...

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Homeowner

  • Jermaine Allen M.
  • Verified HomeBuyer
  • December 22, 2023
  • Jarrell, TX

Highly recommend KB homes. Top 5 in services and lovely homes with reasonable pricing in the Texas areas

Total Score 4


Quality 5

Trustworthiness 4

Value 5

Responsiveness 4

Best floorplans in Austin and they provide the most competitive pricing

  • Kristofer G.
  • Verified HomeBuyer
  • October 19, 2023
  • Austin, TX

We love our home! It's extremely comfortable offers a great floorplan and is truly the best price per Sq Ft you can get in the Austin area. We would buy through KB Homes again. You do need to stay on their case about getting things fixed which can be frustrating at times, but ultimately they addressed all our concerns albeit not in the most timely manner.

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 4

Satisfield with KB Homes

  • Vibhu K.
  • Verified HomeBuyer
  • September 05, 2023
  • Georgetown, TX

Satisfield by the process from sign in agreement to closing, people helped with the process whenever necessary.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

My home buying experience was quite a journey. There were lots of obstacle with the guy that approved the loans. He made the entire process very difficult and stressful for me. I would not recommend him for future home buyers. He tells lots of lies.

  • Oliver S.
  • Verified HomeBuyer
  • August 23, 2023
  • Manor, TX

The materials selection is important because the home buyer is able to choose what kind of product she needs. For example the the second bathtub in my home is cheap and small. It is difficult for any person to take a shower in that bathtub because it really small and uncomfortable.

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 4

Second KB Home

  • Chaniel L.
  • Verified HomeBuyer
  • January 17, 2023
  • Manor, TX

This is my second home with KB. I'm looking forward to possibly buying a third in the future when the timing is right. Satisfied with both experiences overall.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

salerno

  • Alish S.
  • Verified HomeBuyer
  • December 05, 2022
  • Round Rock, TX

kb home representative people are very helpful but sometimes the construction worker don't do their work sincerely therefore lot of minor issues

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 5

KBHS

  • Elizabeth M.
  • Verified HomeBuyer
  • September 27, 2022
  • Austin, TX

Jaime with KBHs Home Loans was my best experience. She was on top of rising interest rates and gave me great advice.

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 4

KB Home - Designed as selected.

  • Dawn M.
  • Verified HomeBuyer
  • September 01, 2020
  • Uhland, TX

Designed as selected. Overall, I’m happy with location and new home.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

We bought a KB Home model home

  • Gary M.
  • Verified HomeBuyer
  • July 14, 2020
  • Georgetown, TX

A beautiful, wonderfully designed.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Backyard stairs

  • Saugat T.
  • Verified HomeBuyer
  • May 12, 2020
  • Round Rock, TX

Im not sure if its paint’s or the wood’s quality. Its really very bad, the paint is coming off the wood even tho they painted it recently. Its hardy been 2 months and the paint plus the little part of wood was coming off

KB Home responded:
Hello, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. Please email CustomerRelations@kbhome.com for assistance. Enjoy your home. -James

Total Score 4


Quality 3

Trustworthiness 5

Value 5

Responsiveness 5

Chaatic

  • Anonymous
  • Verified HomeBuyer
  • March 17, 2020
  • Pflugerville, TX

Bought a newly built home from KB. There are 3 steps involved. First of ,the construction process was great. The superintendent and the construction manager kept us up to date and were receptive to our complaints and concerns. The home was delivered with minor cosmetic flaws which were fixed. So, we are definitely happy with that. However, the sales person who sold us the lot and floorplan was either not knowledgeable or just plain deceptive. We were told things that proved to be false. I requested several times if there were any model homes for our floorplan at other KB locations for us to ...

Total Score 4


Quality 5

Trustworthiness 4

Value 4

Responsiveness 5

Very Good Partner To Build a New Home

  • John R.
  • Verified HomeBuyer
  • February 23, 2020
  • Manor, TX

Successful construction of a new home requires a partnership between the purchaser and the builder. KB Home starts with a balanced, well-priced product offering, and they follow up with reasonable and prompt response to the unpredictable problems that inevitably occur in semi-custom home construction. I was thoroughly satisfied with the result.

Total Score 4


Quality 5

Trustworthiness 4

Value 4

Responsiveness 5

Overall good experience

  • Elizabeth M.
  • Verified HomeBuyer
  • January 07, 2020
  • Leander, TX

I was pleasantly surprised with my home building/buying experience. I’ve had a couple of issues since closing and the KB staff has been quick to address my needs/concerns.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Basic

  • Kongit A.
  • Verified HomeBuyer
  • December 10, 2019
  • Manor, TX

Mostly basic and functional.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

KB Home - Love the home.

  • Kamal O.
  • Verified HomeBuyer
  • November 26, 2019
  • Round Rock, TX

Love the home.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5