Skip main navigation

KB Home Reviews in Austin, TX

What Austin Homeowners Have to Say About KB Home.

Read all 1092 verified reviews from homeowners that built a new home with KB Home in the Austin area. Austin homeowners have rated KB Home an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.5 out of 5 stars in Austin Area

1092 Reviews in Austin Area

Ratings by Category

Overall 4.5

Quality 4.3

Trustworthiness 4.5

Value 4.6

Responsiveness 4.4

KB Home in Austin Area

View Homes

Customer Reviews

Great Home Buying Experience with Well Trained Team!

  • Anonymous
  • Verified HomeBuyer
  • February 21, 2019
  • Round Rock, TX

Great use of technology to share with you pics of the progress of your home ! Did complete the home build up on time as per the deadline. I also recommend the quality of energy efficient home feature. Post follow ups after you move in to address any concerns. Home Orientation educates first time home buyers about the home.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

First Time Home buyer

  • Jennifer H.
  • Verified HomeBuyer
  • February 08, 2019
  • Manor, TX

I ran around town looking at resell homes and a couple of other builders in the area. Because of the current market, pricing is what it is. I wanted the best bang for my buck. The biggest thing for me was "what if something breaks, can I afford to fix it." Being realistic, there wasn't really any good reason to buy a resell home when builders are offering brand new homes at same price range. Of course there are the lived-in home benefits to a resell but for me, I am not handy. Knowing from the ground up everything is new, under warranty and I have a year to call someone to come fix it if ...

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Great Builder Bad Lending

  • Amir Jackson L.
  • Verified HomeBuyer
  • July 20, 2024
  • Austin, TX

Working with KB but I wish I could say the same about KB Home loans and their underwriting process.

Total Score 4


Quality 5

Trustworthiness 4

Value 4

Responsiveness 3

Excellent

  • Luis Enrique M.
  • Verified HomeBuyer
  • August 22, 2023
  • Round Rock, TX

Very good experience in some aspect of the construction, design and quality of the materials used.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Had good experience in buying the house process but not satisfied with materials and quality of the house.

  • Vikas Babu A.
  • Verified HomeBuyer
  • August 03, 2023
  • Round Rock, TX

I recently purchased a new home, and while there are some positive aspects, I must highlight a few concerns regarding the walls, paint, and structural issues. 1. Uneven Walls: One noticeable issue with the house is the unevenness of the walls. Upon closer inspection, I noticed that some walls have slight bulges or dips, which affects the overall appearance and makes it challenging to hang artwork or shelves. 2. Paint Issues: There are several paint-related problems throughout the house. I observed uneven paint application in certain areas, with visible brush strokes and inconsistent ...

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 5

Backyard buried in mud and mosquitoes everywhere causing by poor drafting

  • Huiniang W.
  • Verified HomeBuyer
  • June 09, 2023
  • Manor, TX

I like KB Home a lot. Sales rep is responsive; design center offer is customizable. I understand the complications of construction, but I am not having a good experience recently. I closed my home at the end of Mar. the first week after closing, heavy rain came and my neighboring sites mud flooded to mine. 1/3 of my yard has been buried since then. I communicated with construction and warranty so many times, but it is early/mid Jun now, my yard is still buried. It is hard to move around the yard and the standing water raised tons of mosquitoes. I need this to be fixed ASAP, but I don’t know ...

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

good

  • Shiva N.
  • Verified HomeBuyer
  • April 26, 2023
  • Round Rock, TX

overall good experience while purchasing

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

KB - Garrett construction manager

  • Garret T.
  • Verified HomeBuyer
  • January 25, 2023
  • Manor, TX

It was great working with Garrett. He addressed all my concerns in a timely manner, regularly communicated progress of construction, and continues to offer quick and effective support throughout the warranty process.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 5

Rio Lobo in Jarrell Texas

  • Baron V.
  • Verified HomeBuyer
  • January 12, 2023
  • Jarrell, TX

Purchased a quick buy option. Oscar, from sales office, was fantastic. He would send me updated pictures of my house. The build took longer than I expected but due to supply chain issues and lack of workforce was reason for delay. Over all I am very pleased.

Total Score 4


Quality 4

Trustworthiness 5

Value 3

Responsiveness 4

It was good experience.

  • Kuldeep S.
  • Verified HomeBuyer
  • January 04, 2023
  • Round Rock, TX

Good customer connect. Issues handling. Finishing could be better. Overall good experience.

Total Score 4


Quality 3

Trustworthiness 4

Value 5

Responsiveness 4

Issues after closing

  • Anonymous
  • Verified HomeBuyer
  • October 19, 2022
  • Manor, TX

It was disappointing that there was water leaking in the walls after we closed. We had to live with holes in our walls for a couple weeks after that. We originally were given an upgraded oven because of backorder issues but the day of closing, a worker broke the glass so we had to be downgraded to what we originally going to get. Understandable but I wish we could have kept that upgraded model. Not all the holes were sealed and there was exposed wood that had to be dealt with after closing as well. We worked with some great people but wish we didn't have to go through all that trouble after ...

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 5

KB Home - Warranty man crazy.

  • James M.
  • Verified HomeBuyer
  • June 15, 2022
  • Manor, TX

Warranty man crazy. Spent 30 minutes in our house telling us what's not covered very rude. Cash to close a joke, I had to get another check at Navy Federal 2 hrs before appointment. KB team at Austin title. Blew it on HOA fees. Not all were listed. ie There were 2 transfer fees. I only knew of one. They should have known what the fees were. Had to find out the hard way on my own. Goodwin & Company is not easy to deal witrh.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Mohammed

  • Mohammed I.
  • Verified HomeBuyer
  • May 06, 2022
  • Manor, TX

Pretty good work House came out pretty good

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Good product at a fair price, great customer service

  • David W.
  • Verified HomeBuyer
  • April 13, 2022
  • Kyle, TX

KB team provided great customer service and communication throughout the build process. Attention to detail in the initial planning and continuous communication was key to ensuring our home was built to plan and our expectations. We had two significant issues during our build. First was a three month closing date delay as a result of material supply chain and labor shortages. The second was quality of workmanship completed by contractors due to labor shortage. We feel the KB team did their best to provide us a quality, on time product. We would recommend KB.

Total Score 4


Quality 3

Trustworthiness 5

Value 4

Responsiveness 4

Stellar KB Lending Team

  • Anonymous
  • Verified HomeBuyer
  • March 29, 2022
  • Kyle, TX

Lending team did a great job

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

My first home

  • La G.
  • Verified HomeBuyer
  • March 18, 2022
  • Bastrop, TX

Loved the experience. But I’m finding it hard to get someone to repair/correct a few things that was asked.

Total Score 4


Quality 5

Trustworthiness 3

Value 5

Responsiveness 3

KB Home - The experience with KB has been interesting.

  • Luis M.
  • Verified HomeBuyer
  • February 08, 2022
  • Uhland, TX

The experience with KB has been interesting. The amount of time it took to build was 11.5 months (estimated 6-9 months). The quality of some of the material was below par. Repairs have taken months to complete and I'm still dealing with repairs 2 months after closing. Overall experience was ok, but could have been better with customer service. Studio team was Excellent and took their time so I was happy.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

KB Home - Everyone was very accomodating and professional

  • Brandon N.
  • Verified HomeBuyer
  • December 15, 2021
  • Bastrop, TX

Everyone was very accomodating and professional

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 5

Glad It's Finally Finished

  • Alan J.
  • Verified HomeBuyer
  • November 16, 2021
  • Georgetown, TX

The process took several months longer than discussed when signing the contract. KB refused to commit to a completion date until the day of closing. I do not like "estimated" and "we're hoping for" to control my life. We heard a lot of "possibly", "should happen", and "we don't know" as answers to our questions.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Mostly happy. Ups and Downs

  • Bryan H.
  • Verified HomeBuyer
  • November 16, 2021
  • Georgetown, TX

We really liked Bud. He was our initial contact with KB and unlike other builders we went to he was very down to earth and genuinely friendly. The Design studio needs to learn some things from him. Our experience with them was one that felt rushed and inconvenient to them after we were pushed a month because it snowed and they did not open for just that particular morning of our initial appointment. You should not get to treat someone as they have inconvenience you when you guys closed. Regardless of the reason. As for the actual construction process we felt it went as good as it could ...

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 5

Sale Advisor(Elysia) was amazing!

  • Marisa T.
  • Verified HomeBuyer
  • November 11, 2021
  • Kyle, TX

Eventhough I had hit a few bumps along the way building the home, Elysia my sales advisor helped me through every step. We were able to fix all the issues in my home and she kept the communication going. I'm very grateful for her help and now I get to enjoy my very first home! Thank you all KB workers for helping my home get to my expectations.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 5

Slow Process But Happy With Purchase

  • Gyaisha H.
  • Verified HomeBuyer
  • November 11, 2021
  • Manor, TX

Building process took longer due to COVID and shortage of materials and workers. Overall we are happy with our new home. KB employees were absolutely fantastic!

Total Score 4


Quality 4

Trustworthiness 4

Value 3

Responsiveness 5

Great Customer Service

  • Renee G.
  • Verified HomeBuyer
  • October 05, 2021
  • Manor, TX

The best place to build your house and really good costumer service

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

KB Home - The whole process was easy and smooth.

  • Nathanael H.
  • Verified HomeBuyer
  • September 09, 2021
  • Georgetown, TX

The whole process was easy and smooth. Happy with our new home.

Total Score 4


Quality 3

Trustworthiness 4

Value 5

Responsiveness 4

KB Home - My sales person and super were both great!

  • Tom G.
  • Verified HomeBuyer
  • June 18, 2021
  • Hutto, TX

My sales person and super were both great!

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 5