KB Home Reviews in Austin, TX

Good customer service.

You can trust KB homes.

The crew that builds your home to include the supervisors on the job are fabulous to work with. The after build help is not responsive and frustrating.

Somewhat sloppy on workmanship. Many finish details overlooked. Tiles with saw marks continuing for inches past a cut of a tile. Most window sills without paint on sides or bottom. Sloppy caulking around door trims but painted over anyway. Overall, a nice house, but with many finishing touches overlooked. The people at KB who have been helping us resolve issues after move-in have all been very responsive and great to work with, though.

Great use of technology to share with you pics of the progress of your home ! Did complete the home build up on time as per the deadline. I also recommend the quality of energy efficient home feature. Post follow ups after you move in to address any concerns. Home Orientation educates first time home buyers about the home.

I ran around town looking at resell homes and a couple of other builders in the area. Because of the current market, pricing is what it is. I wanted the best bang for my buck. The biggest thing for me was "what if something breaks, can I afford to fix it." Being realistic, there wasn't really any good reason to buy a resell home when builders are offering brand new homes at same price range. Of course there are the lived-in home benefits to a resell but for me, I am not handy. Knowing from the ground up everything is new, under warranty and I have a year to call someone to come fix it if something happened. I looked at LGI Homes right down the road from KB. I went back to LGI about 5 times before I decided their floor plan didn't scream out to me "this is home." The pros to their property were 3 sides masonry, brick/stone combo, granite, nice cabinets and other standard things in the house considered as upgrades with other builders. I didn't feel that the square footage was put to good use. For example, for the home size of 1350 sq.ft., I thought things were not balanced like the over-sized bathroom. To me the floor plan was a waste of space in comparison to the actual master bedroom. Things like this stuck out and kept me going back and forth. Do I really want to sign here? What you see is what you get. Their homes are beautiful and the included selections are beautiful as well. There was no lack of quality by any means. So I went to visit with KB Home to see what they had to offer. When I arrived to meet my sales person, Severo greeted me with a smile and asked what we were looking for size wise and lead us right to the model homes. He didn't ask for preapprovals just got us right to the end product. When we walked the 1353 model home, of course perfectly decked out, we immediately said this is the one. I was so surprised that the floor plan made good of its space. Yes we would have loved to get a bigger house but it wasn't in the budget. So we decided on the 1353 floor plan. 3 bedrooms with den. I loved it from the moment I stepped in the model. It was cozy and we could see ourselves living there. We talked about the options, things that were included and what were upgrades etc. The start price of the house left us wiggle room for the upgrades that we needed. We went over a short list of must haves with Severo to get an idea of what the end cost could be and to decide if it would meet our needs and expectations. We went home to sleep on it. Googled builders and reviews. KB and LGI were the top builders based on reviews in my area. That same night, I emailed Severo and set up the appointment to sign a contract. We went on a Sunday and selected the home site, signed the contract. I only had to put up $500. (LGI was $1,000). The reason we went with KB Home was the simple fact that we could customize our home, even down to what side of the road we would be on. (to an extent of course). I "sacrificed" 3 sides masonry for selections that made me happier than how much brick I had. I obsessed about my selections for weeks. I made several trips to the KB studio. Pulled samples, matched colors, changed my mind 800 times. It was stressful but a fun kind of stress. I was able to fulfill my love of the color gray and build around that instead of pre-selected brown granite that I really didn't love. I love my aspen colored granite with my raised breakfast bar and pendant lights. LGI could never compare for me, even though their kitchen had more cabinets and tile floors included. They weren't my style in the end. There wasn't even an option for a covered porch. Some things, for me, matter more than having 3 sides masonry. I don't stand outside and stare at the side of the house and wish for more brick but I would have stood in my home wishing everything wasn't brown. Construction started fairly quickly, some weather delays at first but not much. I signed in March and Closed in November. Severo sent me weekly updates and pictures of the progress. I didn't have to drive out there to see it all happening unless I wanted to. He was always super helpful and never pushy. If any issues came up, he helped get it taken care of with the right people. Now I live in my new home and come to find some things I wish I would have done in the build, like under cabinet lights and over the toilet cabinets but nothing major. I did find that after living in the house, there wasn't a ton of storage inside. The master bedroom closet wasn't really that big but totally find. The shelving could have been set higher up so I could add more below after the fact. Not much room for a nightstand between the bed and closet door. Little things like that. I didn't buy a castle so it comes with its territory. I love my home and I love KB. I could see myself building again with KB when its time to upgrade the home. People are always amazed when I tell them I picked out that marble counter in the bathroom and matched the cabinets. It's so fun to talk about and share pictures. Its almost been a year since I signed the contract and it is just so exciting. Were there issues, yes. Major ones? No. Anything I brought up was addressed and taken care of. Humans build the houses so everything won't always be perfect but to me its perfection. I know I made the right choice. Now if KB could do something about the traffic, Manor would be a better place! My overall experience was amazing. I feel I got what I paid for. ... More

Working with KB but I wish I could say the same about KB Home loans and their underwriting process.

Very good experience in some aspect of the construction, design and quality of the materials used.

I recently purchased a new home, and while there are some positive aspects, I must highlight a few concerns regarding the walls, paint, and structural issues. 1. Uneven Walls: One noticeable issue with the house is the unevenness of the walls. Upon closer inspection, I noticed that some walls have slight bulges or dips, which affects the overall appearance and makes it challenging to hang artwork or shelves. 2. Paint Issues: There are several paint-related problems throughout the house. I observed uneven paint application in certain areas, with visible brush strokes and inconsistent coverages. While the new home has its positive aspects, such as its overall design and layout, the presence of uneven walls, paint issues, and structural concerns is disappointing. These flaws affect the overall quality and satisfaction of the purchase to an extent. ... More

I like KB Home a lot. Sales rep is responsive; design center offer is customizable. I understand the complications of construction, but I am not having a good experience recently. I closed my home at the end of Mar. the first week after closing, heavy rain came and my neighboring sites mud flooded to mine. 1/3 of my yard has been buried since then. I communicated with construction and warranty so many times, but it is early/mid Jun now, my yard is still buried. It is hard to move around the yard and the standing water raised tons of mosquitoes. I need this to be fixed ASAP, but I don’t know how. ... More

overall good experience while purchasing

It was great working with Garrett. He addressed all my concerns in a timely manner, regularly communicated progress of construction, and continues to offer quick and effective support throughout the warranty process.

Purchased a quick buy option. Oscar, from sales office, was fantastic. He would send me updated pictures of my house. The build took longer than I expected but due to supply chain issues and lack of workforce was reason for delay. Over all I am very pleased.

Good customer connect. Issues handling. Finishing could be better. Overall good experience.

It was disappointing that there was water leaking in the walls after we closed. We had to live with holes in our walls for a couple weeks after that. We originally were given an upgraded oven because of backorder issues but the day of closing, a worker broke the glass so we had to be downgraded to what we originally going to get. Understandable but I wish we could have kept that upgraded model. Not all the holes were sealed and there was exposed wood that had to be dealt with after closing as well. We worked with some great people but wish we didn't have to go through all that trouble after closing. Zach was super responsive and we appreciated his help. ... More

Warranty man crazy. Spent 30 minutes in our house telling us what's not covered very rude. Cash to close a joke, I had to get another check at Navy Federal 2 hrs before appointment. KB team at Austin title. Blew it on HOA fees. Not all were listed. ie There were 2 transfer fees. I only knew of one. They should have known what the fees were. Had to find out the hard way on my own. Goodwin & Company is not easy to deal witrh.

Pretty good work House came out pretty good

KB team provided great customer service and communication throughout the build process. Attention to detail in the initial planning and continuous communication was key to ensuring our home was built to plan and our expectations. We had two significant issues during our build. First was a three month closing date delay as a result of material supply chain and labor shortages. The second was quality of workmanship completed by contractors due to labor shortage. We feel the KB team did their best to provide us a quality, on time product. We would recommend KB.

Lending team did a great job

Loved the experience. But I’m finding it hard to get someone to repair/correct a few things that was asked.

The experience with KB has been interesting. The amount of time it took to build was 11.5 months (estimated 6-9 months). The quality of some of the material was below par. Repairs have taken months to complete and I'm still dealing with repairs 2 months after closing. Overall experience was ok, but could have been better with customer service. Studio team was Excellent and took their time so I was happy.

Everyone was very accomodating and professional

The process took several months longer than discussed when signing the contract. KB refused to commit to a completion date until the day of closing. I do not like "estimated" and "we're hoping for" to control my life. We heard a lot of "possibly", "should happen", and "we don't know" as answers to our questions.

We really liked Bud. He was our initial contact with KB and unlike other builders we went to he was very down to earth and genuinely friendly. The Design studio needs to learn some things from him. Our experience with them was one that felt rushed and inconvenient to them after we were pushed a month because it snowed and they did not open for just that particular morning of our initial appointment. You should not get to treat someone as they have inconvenience you when you guys closed. Regardless of the reason. As for the actual construction process we felt it went as good as it could go with all the issues of COVID and shortages. However we did feel like the subcontractors got careless and lazy to finish out the house. I understand they were trying to get us finished up to meet our closing (which got pushed anyway) and maybe it is because of the year long warranty. The finish out just felt rushed and very much like the feeling "just get it done and if we have to come back during the warranty period we will". We get that and have been using it. But it felt like a lack of caring. Now that being said Kevin and Derek have rocked getting anything we need done. They both have been awesome and you should do what you can to keep them happy. Thank you, Bryan ... More

Eventhough I had hit a few bumps along the way building the home, Elysia my sales advisor helped me through every step. We were able to fix all the issues in my home and she kept the communication going. I'm very grateful for her help and now I get to enjoy my very first home! Thank you all KB workers for helping my home get to my expectations.