KB Home Reviews in Austin, TX

Mark was very responsive with all questions and concerns we had, same with Kacey. Issues with house falling behind original schedule continued throughout the build that was very frustrating especially when balancing rate locks, apartment leases, and movers

Generally speaking, the quality is rather good although there is still some small defects. The salesperson and other staffs are friendly and helpful.

In a couple of words - pretty good overall, recommend.

We love our new home but the responsiveness to issues is tough, our warranty person never got back to us about a couple of items, i still don't even know how to enter things into the warranty.

Overall good experience but check every thing.

Given the Austin's crazy real estate market, KB did a good job with their pricing, as we had to wait 7 months for the delivery. They had good customer service and continuous updates, however, we had no possibility of changing anything in the house at all. The electric job was great. Lawns are terrible, seems like a tractor went through it and they didn't bother leveling it. Paint people are yet to make an appointment to fix the paint issues 2 months after closing. For the rest of the minor issues here and there their warranty team was awesome, they fixed it all very fast. I'd recommend them as long as you can select your Doors and make sure that the paint/woodmanship have been done properly. ... More

Overall it was a great experience with few hiccups along the way. The KB team was able to acknowledge and address my concerns in a timely matter. If anything was missed, a simple follow up seemed to suffice and any issues were taken care of. One complaint I will have is in regards to the choice of leaving the ugly, black tube for the AC condensation drain. I’ve never seen that before and every house I’ve lived in prior has had some sort if PVC piping going into the ground (sort of a French drain). It looks pretty shoddy while it kills my grass and serves as an ideal chew toy for my dog. Wish this was addressed. Otherwise, I ultimately had a good experience. Five stars means perfect (which doesn’t exist) so 4 across the board and 3 for quality mainly because of the AC condensation drain and the number of touch ups that were needed. ... More

Good home...but no details are given to the customer concerning the sprinkler system...

Overall My experience was Good from beginning to End.

Our experience with KB definitely had its highs and lows. In the beginning of the build there was a bit of a foul taste and when considering communication from the studio the thought to pull out crossed our minds several times. It's really unfortunate the staff in the studio was not on point with descriptions and lacked in depth knowledge of options; their lacking lead to issues with construction and our overall satisfaction. We were fortunate enough to have a realtor, Shae Nickerson, that operated with what we wanted in mind from day one, up to and past closing. We were also blessed to be assigned Phil as our construction supervisor who honestly turned our experience all the was around and increased the star ratings. Phil was phenomenal, patient, responsive, responsible, open minded, diligent, thorough, thoughtful and hands down the best person to see our build to completion and then some; Phil definitely earned his kudos and 5 stars for responsiveness. We are happy with our home and overall happy with the final experiences. ... More

Overall the experience was good and we would build again with KB. The finish line to closing was confusing and unnecessarily stressful and some things in the house aren't holding up like they should, like faucets and we haven't even paid our first mortgage. While they have been responsive, the means to fix the problems are a little inconvenient.

Buying experience could definitely be better. We went with another lender and got the vibe KB wanted us to choose their lender.

Sales, Design Center, Contractors- A+++++++++ KB's Loan Process and Underwriters F++++ We were not first time buyers , good credit, work history and payment history. Not a risk yet we felt like we were being interrogated by the FBI. Customer unfriendly.

The Lid on the water meter is broken and it has not fixed yet since Jan 13th. Everyone is aware of it not sure what is causing the delay.

response time to fix any issues is slow

I had the plumbers miss the hot water pipe to my washer machine and after a week of moving in, my daughters closet flooded. I was miserable and I started hating my house so much. Everything was fixed a week and a half later. It was a very stressful experience. I’m slowly starting to love my house again since that has been repaired.

We’ve had some issues with walls not being square, and trim finishes and painting subpar. Also we have reached out to our warranty representative without response.

Ask about prices dropping for homes being sold around you . They will not tell you if the prices had dropped .

It’s been great having our 1st new home. We did have a few construction concerns at first but KB responded to a survey that I completed and addressed the big issues and for that we are happy.

From start to finish it was a pleasent experience. I would suggest KB homes to use better quality products to compete with other builders.

The only issue I'm having is the delay in responding to my issues, concerns with warranty dept.

kB homes at all satisfaction but some issue are not solved

The home is great. we love it. It was a model home , We had to have a few things worked on for move in. This was handled very poorly, workman ship very poorly done. The worst thing we encountered was the workers building your new homes across the street have driven in my drive way with dump trucks, trash trucks , trucks loaded with bricks ..And then they have driven in my YARD , rutting my it , over my sprinklers , over 4 times with my pleading for this to stop. Have asked for help and now we are wanting my yard repaired and my drive replaced,, CAN you help. Sad part we love the area and Home .. Not your unconcern of my New home we love . ... More

First time buying experience can never be smooth but i live my community and my home. The only thing i would say so is the quality of workmanship could be a little better especially for the price we paid for it.

The experience was good. The homes are very nice and neat. The employees/staff were all very friendly and professional. They made the home-buying experience much more enjoyable!