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KB Home Reviews in Austin, TX

What Austin Homeowners Have to Say About KB Home.

Read all 1096 verified reviews from homeowners that built a new home with KB Home in the Austin area. Austin homeowners have rated KB Home an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.5 out of 5 stars in Austin Area

1096 Reviews in Austin Area

Ratings by Category

Overall 4.5

Quality 4.3

Trustworthiness 4.5

Value 4.6

Responsiveness 4.4

KB Home in Austin Area

View Homes

Customer Reviews

H

  • Simon H.
  • Verified HomeBuyer
  • June 21, 2023
  • Georgetown, TX

Lack of attention to detail, so many irregularities one spots only after the fact I guess the excitement of getting a new house vails the blemishes initially truly disappointed with that fact.

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Sales Agent & Superintendent are amazing!

  • Anonymous
  • Verified HomeBuyer
  • March 07, 2023
  • Jarrell, TX

My experience With Kimberly is top notch! She kept me I informed with the knowledge presented! She explained the process along with realistic timeframe as other folks cannot grasp the concept. Clint was the guy who would update me during the build but after 3 months never heard from him again about the progress. It took almost 11 months for the home to be built due to the market and times. Jeremy, superintendent, knocked it out the ball park with giving me the walkthrough and taping stuff prior to close. Jeremy did his absolute best to get things addressed with folks building the homes and ...

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

KB Home Mckinney Crossing

  • Anonymous
  • Verified HomeBuyer
  • September 01, 2022
  • Austin, TX

I used KBHS loan services and it is hard to reach out to them. Emails may take days to get a response. It is not easy to reach your loan agent by phone too. Design Studio was ok. Studio employees need more training. I was not able to get certaion answers for some questions I had. there is not enough information for employees to reference for each floor plan's design options changes. HomePro studio appointment was not good. Their consultants don't know what they are selling. They failed to provide some key points about the packages you are puchasing. Get ready for suprises. The built ...

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

KB Home

  • Anonymous
  • Verified HomeBuyer
  • May 25, 2021
  • Leander, TX

Several missed deadlines to deliver the house. Overall okay experience with KB home.

Total Score 4


Quality 3

Trustworthiness 3

Value 4

Responsiveness 4

KB Home - I was happy to have one .

  • Md H.
  • Verified HomeBuyer
  • April 01, 2021
  • Austin, TX

I was happy to have one .

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

the time it took to get the house done.

  • Brittany E.
  • Verified HomeBuyer
  • February 23, 2021
  • Manor, TX

It was good considering it being our first time buying.

Total Score 4


Quality 4

Trustworthiness 3

Value 4

Responsiveness 3

Home Review

  • Anonymous
  • Verified HomeBuyer
  • August 25, 2020
  • Leander, TX

KB Homes is solid on quality, design and build options. The issue they fall down on is the lack of follow through on promises made during construction. Big on promises, small on delivery. Constant squeaky wheel to get things done and completed; no modifications can be made - period. Constantly ask to fill out a 5 star review. You earn what you get, not what you want

Total Score 4


Quality 5

Trustworthiness 3

Value 4

Responsiveness 2

Love my home but...

  • Sofia G.
  • Verified HomeBuyer
  • June 16, 2020
  • Round Rock, TX

We love our home and the neighbourhood. However, I do feel that some finishings and quality of the materials could have been better. I must say that I had to be on top of the construction throughout the whole process requesting improvements and that was a little annoying. Some details like fence materials and landscaping should be improved. Ok the other hand, the variety of upgrade options made us feel we could give our house a special touch.

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Good

  • Deena M.
  • Verified HomeBuyer
  • July 16, 2024
  • Manor, TX

Stages pretty good for a month later couldn’t get in touch of the engineer

Total Score 4


Quality 2

Trustworthiness 4

Value 4

Responsiveness 3

Beautiful home design. Do need a little more work on quality of materials and responsiveness to issues

  • Dinh Hieu P.
  • Verified HomeBuyer
  • June 19, 2024
  • Manor, TX

I love the design of our home, very spacey and organized. However, the metal made up the sink is easily scratched, which I wish we could have better quality of items made of metal. The constructors were very responsive in the 30 days period of home warranty after closing. Though we still have 2 years warranty with other constructor, they responded slowly and I haven’t heard from them yet. I hope I can hear back from them soon.

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 3

Good overall for the most part.

  • Roger G.
  • Verified HomeBuyer
  • October 18, 2023
  • Jarrell, TX

Good experience overall, however closing process was rushed and a few issues that needed to be fixed should have been done so before closing rather than rush and get to it afterwards. Since then there has been delays with repairs and poor communication. A lot of the issues wouldn’t be there if workmanship was better.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 2

Very easy process from start to finish

  • Anonymous
  • Verified HomeBuyer
  • October 19, 2022
  • Kyle, TX

Very easy process from start to finish.

Total Score 4


Quality 3

Trustworthiness 4

Value 2

Responsiveness 4

KB Home - Deb in sales was great!

  • Anonymous
  • Verified HomeBuyer
  • October 19, 2021
  • Manor, TX

Deb in sales was great!

Total Score 4


Quality 3

Trustworthiness 3

Value 4

Responsiveness 3

KB Home - We love the value of the home but that can come with a price

  • Matthew B.
  • Verified HomeBuyer
  • January 13, 2021
  • Hutto, TX

We love the value of the home but that can come with a price by some corners being cut. Then when you request help in fixing, silence!

Total Score 4


Quality 3

Trustworthiness 3

Value 5

Responsiveness 2

They'll keep you in the dark and rush you unless you ask

  • Anonymous
  • Verified HomeBuyer
  • April 21, 2020
  • Austin, TX

As the title says.

KB Home responded:
Hello, if we can help with anything, please let us know at CustomerRelations@kbhome.com. –James

Total Score 4


Quality 4

Trustworthiness 2

Value 4

Responsiveness 3

Review

  • Damon B.
  • Verified HomeBuyer
  • March 03, 2020
  • Leander, TX

Overall, we were satisfied with our purchase

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 3

Javier

  • Javier S.
  • Verified HomeBuyer
  • September 28, 2022
  • Jarrell, TX

Sales Process was amazing! Kimberly was so helpful and was always around for each step of our hole being built. The builders side of the experience was not the best. After we moved in we started to notice paint chipping outside of the home. The base boards aren’t straight. We felt a little rushed on our final walk, where it felt like we didn’t get to look closely at our home before closing and the builders would mention they would be around to assist if needed. Parts of our grass is still dried out and has been since the grass was laid. The fence is not stable and still has a few ...

Total Score 4


Quality 2

Trustworthiness 3

Value 5

Responsiveness 2

Buying the house was Great! Construction is a different story.

  • Douglas R.
  • Verified HomeBuyer
  • September 14, 2021
  • Manor, TX

Attention to Detail was not very good at all! Response time to issues that were supposed to be addressed before move in were not completed and had to constantly call and get the same run around.

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 2

The studio

  • Anonymous
  • Verified HomeBuyer
  • July 14, 2021
  • Del Valle, TX

Great value for a start home under current market. Need more consideration for normal design to fit for smaller house these days such as avoid door overlap when both open, two big oak trees in a very small from lawn that too close to drive way...

Total Score 4


Quality 2

Trustworthiness 4

Value 3

Responsiveness 3

KB Home - Slow service, house was not fully ready at moving.

  • Ananda B.
  • Verified HomeBuyer
  • March 09, 2021
  • Austin, TX

Slow service, house was not fully ready at moving. Still no responses.

Total Score 4


Quality 4

Trustworthiness 3

Value 1

Responsiveness 3

KB Home - Ok experience so far.

  • Desalgin H.
  • Verified HomeBuyer
  • January 06, 2021
  • Manor, TX

Ok experience so far. Thank u

Total Score 4


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

KB Home - How unready this house was to move in to.

  • Alex M.
  • Verified HomeBuyer
  • December 08, 2020
  • Georgetown, TX

How unready this house was to move in to. They are still coming out to fix stuff. Some of the people coming have even said this should have been done before I moved in. On a good note KB has done an excellent job of repairing or changing things.

Total Score 4


Quality 1

Trustworthiness 4

Value 1

Responsiveness 5

KB Home - The experience overall was good, there were some issues with

  • Anonymous
  • Verified HomeBuyer
  • July 27, 2022
  • Manor, TX

The experience overall was good, there were some issues with the home after it was built. One of the big ones was the home being properly sealed.

Total Score 4


Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

Final payment estimate at closing day morning is a problem for a buyer

  • Tuhin R.
  • Verified HomeBuyer
  • April 17, 2024
  • Manor, TX

Construction work & material is very unacceptable. Wall cracks within one month. Nail inside carpet is too bad for resident's safety

Total Score 4


Quality 1

Trustworthiness 2

Value 3

Responsiveness 2

Not following up with issues that we where told would be addressed after 2 weeks of closing. Just to name a few. Air in our kitchen hot water faucet thus causing extremely low presure,pressure, the sod that had major issues due to lack of KB watering prop

  • Peter S.
  • Verified HomeBuyer
  • November 12, 2020
  • Lockhart, TX

Some people keep their word others not so much.

Total Score 4


Quality 3

Trustworthiness 1

Value 3

Responsiveness 1