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KB Home Reviews in Austin, TX

What Austin Homeowners Have to Say About KB Home.

Read all 1136 verified reviews from homeowners that built a new home with KB Home in the Austin area. Austin homeowners have rated KB Home an average 4.6 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.6 out of 5 stars in Austin Area

1136 Reviews in Austin Area

Ratings by Category

Overall 4.6

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.4

KB Home in Austin Area

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Customer Reviews

Great experience!

  • Brandi E.
  • Verified HomeBuyer
  • January 23, 2020
  • Round Rock, TX

Great experience with everyone we worked with!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - We enjoyed working eiththe seller and all the staff was very

  • Loren D.
  • Verified HomeBuyer
  • January 23, 2020
  • Georgetown, TX

We enjoyed working eiththe seller and all the staff was very friendly and helpful

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Happy Homeownership!

  • Janet M.
  • Verified HomeBuyer
  • January 22, 2020
  • Bastrop, TX

Our KB team is Amazing. Best experience we could ask for.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Quantity over Quality

  • Jesse H.
  • Verified HomeBuyer
  • January 22, 2020
  • Uhland, TX

The tradesmen are majority unqualified. Framers are terrible, painters lazy, masons were good, roofers try to get too much done to quickly and the shingles are loose because nails are missing to anchor them down. Siding is not smooth. The bath in the master constantly creeks and squeaks. The front door light kicks the breaker every time we turn it on which kills the light and fan in the powder room. Drywall is not level in window frames from top to bottom some also from side to side. The fence blew over in a storm. The flood light already stopped working on the back of the house. The ...

KB Home responded:
Hi Jesse, We're sorry for any frustration with your home and fence. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. – Brian

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 2

5

  • Cesar S.
  • Verified HomeBuyer
  • January 21, 2020
  • Kyle, TX

KB homes rocksssss!!!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Happy KB homeowner

  • Richard C.
  • Verified HomeBuyer
  • January 21, 2020
  • Georgetown, TX

Sales, construction staff and crews were great. They were attentive and responsive throughout. They followed thru any issues we had and we are very satisfied with our new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Exceptional

  • Pamela W.
  • Verified HomeBuyer
  • January 19, 2020
  • Manor, TX

KB has an exceptional team of caring and talented people working with homebuyers to make the experience perfect. Communication is very important to me, I was/am pleased beyond measure. Thank you!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Not all that

  • Miguel C.
  • Verified HomeBuyer
  • January 17, 2020
  • Del Valle, TX

I have been in my home 3 months and still waiting on things to be fixed. For a how That will cost me half a million dollars once paid not worth it.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Overall, a very positive experience

  • Robert R.
  • Verified HomeBuyer
  • January 15, 2020
  • Elgin, TX

I had a problem during the framing stage, but KB was on it quickly and resolved it to my satisfaction. Everyone I dealt with at KB was friendly, responsive, and professional. The design center was awesome. I was impressed by the efficiency with which KB built the home. Whomever designed the 1491 floor plan really knew what he was doing.

KB Home responded:
Hi, Robert, thank you for this feedback on your experience. Please let us know if we can be of any assistance at CustomerRelations@kbhome.com. Enjoy your home. –Nick

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Excellent work

  • Anonymous
  • Verified HomeBuyer
  • January 15, 2020
  • Leander, TX

KB did great job building my house. Moved in to new house and so far haven't had any issue.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

My experience with KBHOME

  • Anonymous
  • Verified HomeBuyer
  • January 14, 2020
  • Pflugerville, TX

Great job

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very beautiful house

  • Steven J.
  • Verified HomeBuyer
  • January 14, 2020
  • Georgetown, TX

KB has been there every step of the way. All the employees are very friendly and they build beautiful houses. If you have any questions at all there is always someone there to assist you, before and after you move in. It has been a great home building experience and when I am ready to build my next house I will be using KB homes again.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good Experience with KB

  • Amin D.
  • Verified HomeBuyer
  • January 14, 2020
  • Round Rock, TX

I had a good experience with KB for buying my new house.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

New Home Move In

  • Todd P.
  • Verified HomeBuyer
  • January 14, 2020
  • Georgetown, TX

We’ve had some issues with walls not being square, and trim finishes and painting subpar. Also we have reached out to our warranty representative without response.

KB Home responded:
Hi Todd, if you need assistance with this, we'd be happy to help. Please feel free to e-mail CustomerRelations@kbhome.com and we will ensure you are contacted by a representative. Best wishes. -Nick

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 2

KB Home - Overall good

  • Anonymous
  • Verified HomeBuyer
  • January 14, 2020
  • Round Rock, TX

Overall good

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Great experience

  • Armando F.
  • Verified HomeBuyer
  • January 14, 2020
  • Hutto, TX

Really appreciate Gilbert's attention to keeping us informed about the construction progress including walk through inspections. His assistance after the sale/closing was greatly appreciated.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - As a first time home buyer, i was assured that I had a very good

  • Anonymous
  • Verified HomeBuyer
  • January 14, 2020
  • Pflugerville, TX

As a first time home buyer, i was assured that I had a very good team. They are very thorough in their response and excellent pre and post service.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Good customer service.

  • Ali N.
  • Verified HomeBuyer
  • January 11, 2020
  • Round Rock, TX

Good customer service.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Excellent Support

  • Alfred M.
  • Verified HomeBuyer
  • January 08, 2020
  • Austin, TX

The project manager (Cesar) did an excellent job in addressing our issues. He was always available, good communicator, very adaptive with the schedule, and most importantly, he ensures that the work is done correctly and that we are satisfied. Overall, I'm glad that we bought a KB Home. I truly value the excellent support.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overall good experience

  • Elizabeth M.
  • Verified HomeBuyer
  • January 07, 2020
  • Leander, TX

I was pleasantly surprised with my home building/buying experience. I’ve had a couple of issues since closing and the KB staff has been quick to address my needs/concerns.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

A1

  • David H.
  • Verified HomeBuyer
  • January 07, 2020
  • Hutto, TX

Great service, quality and people

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

First time homebuyers

  • Anonymous
  • Verified HomeBuyer
  • January 07, 2020
  • Uhland, TX

We were first time homebuyers and the process went very smooth. We love our home. The only complaint I have is the materials used are cheap.

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

First home without regrets

  • Chase M.
  • Verified HomeBuyer
  • January 07, 2020
  • Leander, TX

Second home we've owned but first home I haven't had a moment where i've gone "I wish this was different." and that's after a month living here. Shout out to Justin from the KB office here and Stephen the superintendent for being on top of everything and making this a great experience!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great quality and professionalism.

  • Teodor L.
  • Verified HomeBuyer
  • January 07, 2020
  • Leander, TX

Great quality and professionalism.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good Work

  • Abhinawa G.
  • Verified HomeBuyer
  • January 07, 2020
  • Pflugerville, TX

Good Work, nice and highly professional. Completed construction in time.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5