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KB Home Reviews in Austin, TX

What Austin Homeowners Have to Say About KB Home.

Read all 1092 verified reviews from homeowners that built a new home with KB Home in the Austin area. Austin homeowners have rated KB Home an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.5 out of 5 stars in Austin Area

1092 Reviews in Austin Area

Ratings by Category

Overall 4.5

Quality 4.3

Trustworthiness 4.5

Value 4.6

Responsiveness 4.4

KB Home in Austin Area

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Customer Reviews

Not a great experience

  • Anonymous
  • Verified HomeBuyer
  • December 27, 2022
  • Round Rock, TX

Closing date was changed several times. No exact dates. After the closing construction crew didn’t do what they had promised to. Hard to get in touch with them. No incentives or anything. No proper house gift from sales rep compared to other builders.

Total Score 4


Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Slow Start, then Fast After

  • Abraham C.
  • Verified HomeBuyer
  • February 08, 2022
  • Uhland, TX

This could've just been the whole housing market in 2021. Four months after signing, our home was still a dirt pile. But weeks later, foundation was poured, the structure went up fast & filled in soon after. The default paint may scrape off easily in places, but everything else has held up well. Maintenance staff has been helpful around the house too.

Total Score 3


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Good experience overall

  • Anonymous
  • Verified HomeBuyer
  • January 17, 2023
  • Round Rock, TX

Overall good experience. I love my home.

Total Score 3


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Good price vs quality ratio

  • Anonymous
  • Verified HomeBuyer
  • March 22, 2022
  • Del Valle, TX

I'm very satisfied with my home.

Total Score 3


Quality 5

Trustworthiness 3

Value 5

Responsiveness 5

Great design, good people, questionable craftsmanship

  • Cody W.
  • Verified HomeBuyer
  • December 28, 2021
  • Uhland, TX

Working with KB staff was great. Every person from sales, to studio, to construction was great. In fact, I had no complaints at all until we moved in. There are several cosmetic issues in our home which could/should have been taken care of before we closed but we were on our 7th closing date and just couldn't wait any longer. Annoying things like paint on the carpet to more significant things like large gaps between the siding and top of the windows which I've already had to address personally. The only thing keeping me from a 5 star review is the lack to attention to making every detail ...

Total Score 3


Quality 3

Trustworthiness 4

Value 5

Responsiveness 4

KB Home - Pretty good experience so far.

  • Savannah R.
  • Verified HomeBuyer
  • November 18, 2020
  • Kyle, TX

Pretty good experience so far.

Total Score 3


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Jury is still out.

  • Robert A.
  • Verified HomeBuyer
  • April 21, 2020
  • Hutto, TX

I have a few issues that have been identified, but it's not fair to comment due to the covid-19 state that we are in. I've been advised that only emergency issues will be attended to. That being said, I can't honestly comment on what they can't do. Until I know what they would do with my outstanding concerns. These are only preliminary responses, but not final.

Total Score 3


Quality 3

Trustworthiness 5

Value 5

Responsiveness 3

Lacks New House appeal

  • Sushil K.
  • Verified HomeBuyer
  • December 29, 2023
  • Austin, TX

Personally I am happy with the staff and the responsiveness. But overall the Community doesnt have a new house appeal. When you look from outside, there is a big difference between the New houses from other builders (for e.g HeadWaters) and K.B Homes. K.B Homes needs an upgrade with it looks. I bought it here because I had no other option for new Construction. There are limited option in Upgrades and most of them are outdated. Totally dissatisfied with Home Pro. They do not know anything about Customer Service. I would have given 4 Stars even with limited options for Upgrades. But I gave 3 ...

Total Score 3


Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

Great work from most. Questionable work from a few.

  • Christopher S.
  • Verified HomeBuyer
  • July 14, 2020
  • Kyle, TX

Overall we are happy with our home. Specifically we had a great experience with our sales person James who continues to go above and beyond with communication and service. Our first studio visit was rough. We found out on our second studio visit that the studio rep from the first visit had added extra features we didn’t ask for. Thankfully we caught it before everything progressed to construction. Construction has a few problems. They resolved most of them but a few problems remain. The first problem was they confused the flooring in two of the rooms. Thankfully they fixed that before ...

Total Score 3


Quality 4

Trustworthiness 3

Value 5

Responsiveness 3

Not too shabby

  • Anonymous
  • Verified HomeBuyer
  • June 30, 2020
  • Manor, TX

Not bad for a budget mindset.

KB Home responded:
Hi, thank you for this feedback on your experience. Let us know if we can be of any assistance at CustomerRelations@kbhome.com. Enjoy your home. –-James

Total Score 3


Quality 3

Trustworthiness 4

Value 5

Responsiveness 3

Kb home starter home

  • Anonymous
  • Verified HomeBuyer
  • April 10, 2024
  • Lockhart, TX

Please make sure you are in contact with the staff and have items prepared. Don't be afraid to ask questions of any sort.

Total Score 3


Quality 4

Trustworthiness 3

Value 3

Responsiveness 4

KB issues

  • Nigel P.
  • Verified HomeBuyer
  • June 17, 2023
  • Round Rock, TX

Way too manny small issues with the home

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 5

Excellent customer service, poor quality product.

  • Anonymous
  • Verified HomeBuyer
  • November 12, 2019
  • Georgetown, TX

We had an outstanding experience with all KB staff, however the quality of craftsmanship and care of construction was very poor in our first home build experience. We had trash left in our walls and behind HVAC units, carpet laid over debris, flooring laid incorrectly, missing electrical components, missing plumbing components, and more which has led to an unpleasant month of constant repairs and fixes after moving in. The KB team has been scrambling to make sure everything is fixed to our satisfaction but please make sure you are keeping an eye out on details that construction crews (a lot ...

KB Home responded:
Hello, thank you for your feedback on your experience. We are sorry for any frustration with your home, if you need assistance with this, we'd be happy to help. Please feel free to e-mail CustomerRelations@kbhome.com. Best wishes. –Brian

Total Score 3


Quality 1

Trustworthiness 3

Value 5

Responsiveness 5

KB home was a great value.

  • Ivan T.
  • Verified HomeBuyer
  • September 17, 2019
  • Georgetown, TX

As the saying goes, you get what you paid for. There are a lot of issues with the home and their employees seem to be let go pretty often. This has been frustrating as I was promised something only to find out someone was let go and I have to start the process all over again. Their worksmanship is horrible.

Total Score 3


Quality 2

Trustworthiness 4

Value 4

Responsiveness 4

Decent home

  • Temitope O.
  • Verified HomeBuyer
  • September 10, 2019
  • Pflugerville, TX

I will commend KB Home for the speed at which the home was built. Sales person was very helpful and reachable. Few things to note. Insulation is very thin and the studio didn’t let us know how the insulation will be. I can literally whisper between walls. A lot of things in the house are upgrades and don’t come as standard. You have to spend a lot of money to build the house to your taste. It’s advisable to get an extra layer of carpet as you will feel the nails when climbing the stairs. In all, it’s a decent home.

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Would probably choose another builder.

  • Taylor M.
  • Verified HomeBuyer
  • August 20, 2019
  • Manor, TX

Happy to be in my first home. Overall very happy with my purchasing and design studio experience, but definitely see many issues with the workmanship of the home—painting, tile work, etc. very sloppily thrown together. Sales and design team are great!

KB Home responded:
Hi Taylor, thank you for your feedback and we are very sorry for any frustration with the workmanship. If you have not already spoken to Customer Care regarding the issues you mention, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. Wish you all the best in your new home. –Brian

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

KB Home - Good price.

  • Anonymous
  • Verified HomeBuyer
  • January 13, 2019
  • Leander, TX

Good price. Cheap materials

KB Home responded:
Hello, Christopher, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. You may e-mail CustomerRelations@kbhome.com for assistance. Enjoy your home. --Lynn

Total Score 3


Quality 2

Trustworthiness 3

Value 4

Responsiveness 5

Rush to complete

  • Victoria W.
  • Verified HomeBuyer
  • July 05, 2023
  • Austin, TX

There was a rush for me to take possession of the home. The builder could have spent a couple more months. There are many that are not working properly - the walls "flake" very easily, Do was off kilter, water doesn't come out to some of taps, the kitchen faucet is already loose, the cable plus are in strange places....I was promised a fan for the KB Home design studio experience .... never happened....I would not buy another KB Home.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 4

Construction is below the standards

  • Srinivas A.
  • Verified HomeBuyer
  • January 24, 2023
  • Round Rock, TX

I provided the issues what I have seen before the closing and only couple of issuse were fixed until now. Provided all issues to the warranty guy as well and no repsonse until now. Construction is pretty below standards. It’s been littke over a month for me the new house and I see new issues which I am listing out currently.

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 3

Value for money

  • Swaroop K.
  • Verified HomeBuyer
  • November 10, 2022
  • Georgetown, TX

If you are optimizing for the price, KB is the builder to go for. You get what you pay for. Usually, there are no high ceilings. Even gutters are not included in the base price. The finish will not be as great as other builders in the market.

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 3

KB Home - Mid-level workmanship & materials for a high-quality price.

  • Terry M.
  • Verified HomeBuyer
  • November 23, 2021
  • Georgetown, TX

Mid-level workmanship & materials for a high-quality price.

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 3

Lingering issues

  • Melissa B.
  • Verified HomeBuyer
  • October 19, 2021
  • Elgin, TX

For the most part the homebuying process was easy and timely however there were supply shortages that we’re not the builders fault but there are still issues with things working in the home that I haven’t gotten fixed yet. mainly because I’m waiting for the contractor to replace a fan. The warranty team is very efficient and responsive it’s just getting the contractors to step it up.

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 3

Good

  • Basim A.
  • Verified HomeBuyer
  • September 01, 2020
  • Pflugerville, TX

Good

Total Score 3


Quality 4

Trustworthiness 3

Value 3

Responsiveness 3

Jeremy was awesome

  • Cody C.
  • Verified HomeBuyer
  • April 19, 2023
  • Jarrell, TX

Our GC Jeremy was phenomenal and was always helpful. The overall experience was ok. The workmanship of the trades is sub par just doesn’t seem like they care. It took a year to finish the house but not too bad. KB provides a quality product and I’d say probably the best builder in our area. I really like how they use metal posts for the fence because a lot of builders just go with wood. Once again Jeremy the GC was excellent!

Total Score 3


Quality 2

Trustworthiness 4

Value 3

Responsiveness 3

Material not good,Leander n in studio they were helpful

  • Anonymous
  • Verified HomeBuyer
  • January 25, 2023
  • Round Rock, TX

I am just ok with overall experience ,materials wasn’t as expected but in studio I forget her name but she helped us to choose really good things for home and also our Leander was also very helpful In the interior many more small things left incomplete.they have lot of cleaning issue,

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3