KB Home Reviews in Austin, TX

For the most part the homebuying process was easy and timely however there were supply shortages that we’re not the builders fault but there are still issues with things working in the home that I haven’t gotten fixed yet. mainly because I’m waiting for the contractor to replace a fan. The warranty team is very efficient and responsive it’s just getting the contractors to step it up.

Good

Our GC Jeremy was phenomenal and was always helpful. The overall experience was ok. The workmanship of the trades is sub par just doesn’t seem like they care. It took a year to finish the house but not too bad. KB provides a quality product and I’d say probably the best builder in our area. I really like how they use metal posts for the fence because a lot of builders just go with wood. Once again Jeremy the GC was excellent!

I am just ok with overall experience ,materials wasn’t as expected but in studio I forget her name but she helped us to choose really good things for home and also our Leander was also very helpful In the interior many more small things left incomplete.they have lot of cleaning issue,

Mortgage team, salesman &. Warranty specialist are good but as a home buyer I am not satisfied with KBHome because builder did not provided BASIC facilities in the house like, GUTTERS, SOFTNER LOOP, SPRINKLERS atleast BLINDS.

Low scores are due to construction foreman and issues still not resolved.

communication is a huge issue. There were several times when valuable information was not passed over to us as home buyers (like the closing date being moved). I understand delays due to shortages and labor but I expected to be told about them. Also, it seems that after you close you are on your own. We had an issue with water coming back into the house after the water softener drainage pipe had become backed up. The warranty rep told me to get some towels to clean up the dirty water that had saturated my carpet. I tried to reach his manager and got no response. Would not recommend KB.

I don't like the time they made me wait for the house, in fact, the house has many details inside and outside

Overall not so good experience buying home at KB.

Great home but the experience was a nightmare.

Easy to work with and very fast processing for loans

Sales was the only this we are satisfied because of Adrian . We closed some of the work which was pending promised to be taken care of later like landscaping it’s has negative slopes which happened while installing sprinkler system

It’s not bad not good

If you go with KB home, be really careful with your studio selections. Purchase as much of that as you can outside of the studio. And check on your home weekly as it’s being built.

Design center experience was very good, but the building process was the opposite. We had 4 different project managers due to them moving to different communities, and at one time our house didn't have anyone work on it for 6 weeks. At a few different times, the PM actually lied to us (which was confirmed). It's been 5 weeks since we closed, and there are a ton of punch list/warranty items that are now being worked on, but it's progress. The house is becoming what we hoped for, but getting here was tough.

Kb home no respond for repairing warranty I have kitchen tile issue and walls pints no response about that

I purchased my new home from KB homes. I was in a tight spot and needed a home rather quickly. This one was available so I bought it. The craftsmanship and materials used were not worth the price paid for the home. Honestly, I would never buy or recommend a KB built home again. Corners were cut, the quality of work was sacrificed, and the materials used were prioritized in order to maximize profits. I understand this and can’t blame them. No one forced me to buy this home. This isn’t a forever home. I needed a home and this was available. I only plan to stay here for 3 years while I save to move into a better, more desirable, home. I wish I could say you get what you pay for but I can’t. I spent for to much money on such a basic home. Oh well, it is what it is. ... More

We’ve already had several work teams come out within just a month of closing and still need so much more. Plus when they did come out, they used the wrong color grout. Have had a replacement window for over a month and no one to replace it and our attic door doesn’t even shut. Would not buy from KB again.

I'm so frustrated with overall build quality issues and non responsiveness to the reported issues for warranty. Never going to buy a KB Home again.

From sales to design studio, construction everything is not up to the mark for the money which you are paying. Think twice before going with KB, be careful at every step with sales & construction people.

I would pick another builder if I had to redo the process.

Supervisions on jobs and better workmanship,

I have been in my home 3 months and still waiting on things to be fixed. For a how That will cost me half a million dollars once paid not worth it.

Poor workmanship (paints, door and door locks)

The quality of the finishings in the house is quite poor! The interior walls are of very poor quality, and the backsplash finishes are of very low quality!