KB Home Reviews in Austin, TX

top top! keep it up

As the saying goes, you get what you paid for. There are a lot of issues with the home and their employees seem to be let go pretty often. This has been frustrating as I was promised something only to find out someone was let go and I have to start the process all over again. Their worksmanship is horrible.

Everyone has been nice and respectful

Great team of builders. I love my new home built by KB home.

care about customer

Very responsive to needs. From the Sales staff, Studio, Builder, Financing, and Warranty. All a one stop customized shopping experience.

I will commend KB Home for the speed at which the home was built. Sales person was very helpful and reachable. Few things to note. Insulation is very thin and the studio didn’t let us know how the insulation will be. I can literally whisper between walls. A lot of things in the house are upgrades and don’t come as standard. You have to spend a lot of money to build the house to your taste. It’s advisable to get an extra layer of carpet as you will feel the nails when climbing the stairs. In all, it’s a decent home.

We have had a positive experience with our home building process. We were always kept in the loop and up to date on everything that was going on each week. Anything that needed to be tended to was taken care of immediately. The people we worked with from the salesman, the planning center, the contractor, and on have been very friendly and helpful in every way. We recommend KB homes.

Had quite a few issues during construction, but after moving in Zach and Khanh have done an excellent job with addressing all questions and have been very pro-active. They completely changed our opinion about KB and regained our trust in your company. Very well done by them and we hope that they serve as an example for the rest of the team.

we love our home and the experience we had with KB.

Overall I am satisfied with KB Homes finished product. There are a few pending items that still need to be addressed but the staff has done a good job at scheduling the required repairs.

Very good service, some areas of the process need to improve on their response times.

Happy with my experience with KBHS. They have been very helpful from beginning to end.

Happy to be in my first home. Overall very happy with my purchasing and design studio experience, but definitely see many issues with the workmanship of the home—painting, tile work, etc. very sloppily thrown together. Sales and design team are great!

Thanks for the great house!

Enjoy the process

House was built according to plans, things went smooth from beginning to end. There were some minor issues that the builder had to come back to fix, but overall things went well. Good customer service, good construction manager, good warranty service, and good studios inventory. The reasons I didn’t give the 5 stars was because we found lot of crack on the garage floor foundations, and front porch. We also found three same long crack on the door molding frames. There were a few dents on the door molding frames, and the house was not clean when we moved in.

This is my 2nd KB home purchase and love my new home again!

My experience with KB Home has been extremely positive all around. Very few issues throughout the whole process and any concern I had was addressed immediately. I can't say enough good things about all of the individuals that helped me through the process and would highly recommend KB Home.

It’s been great having our 1st new home. We did have a few construction concerns at first but KB responded to a survey that I completed and addressed the big issues and for that we are happy.

I'm very happy to have the new KB home in Mason Hills, Leander TX. Everything is perfect

We build a KB home in Forest Grove. We could not be happier with the outcome of our home. We were informed every step of the way and any concerns or issues with addressed immediately. We love our home and are looking forward to many years in it. I would recommend the Austin area KB home team to anyone.

Nice house in a nice neighborhood. Phillip has been great. Chelsey at the studio was super. The studio was really fun, helpful and highly recommended.

We had great experience with KB, better than what we expected. Work was done in timely matter and kept us updated on the progress

We love our new KB Home. However we were a bit disappointed that the top layer of cement in the garage, porch, and back porch had to be resurfaced. The construction supervisor was able to coordinate it and it went according as planned, but it was stressful for us as we had a full garage that had to be loaded onto a U-Haul truck, parked overnight, then unloaded in the AM. Super inconvenient after having moved two weeks prior. It was due to rain supposedly, but my question was why did this foundation/cement not get inspected prior to moving to the next phase of building? Nobody saw or caught it until we moved in and I noticed our garage cement was full of chips. Would have liked to be reimbursed for the $110 U-haul rental, but didn't get much traction on that wish with KB. As mentioned we are happy with the home and happy that KB fixed the problem. ... More