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KB Home Reviews in Austin, TX

What Austin Homeowners Have to Say About KB Home.

Read all 1092 verified reviews from homeowners that built a new home with KB Home in the Austin area. Austin homeowners have rated KB Home an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.5 out of 5 stars in Austin Area

1092 Reviews in Austin Area

Ratings by Category

Overall 4.5

Quality 4.3

Trustworthiness 4.5

Value 4.6

Responsiveness 4.4

KB Home in Austin Area

View Homes

Customer Reviews

Just don’t do it!

  • Esther A.
  • Verified HomeBuyer
  • December 20, 2022
  • Georgetown, TX

This was a struggle from beginning to the end! Terrible workmanship and finishing on the home. The caulking and paint job was so horrible, I’m having to call warranty office every week. I’ve already found a water leak in my kitchen within a month of moving in. My walls were cracking even before I moved in. The warranty rep for this communique has been great in responding to issues and making sure it is resolved as soon as possible but if I knew what I know now, I never would have purchased a home with KB. The construction team don’t care and they will lie their way through any questions. They ...

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 4

Less than Stellar with KB Homes

  • Anonymous
  • Verified HomeBuyer
  • September 19, 2022
  • Jarrell, TX

You will have to watch everything the construction crews does on the house - be an active home buyer and hold all the parties accountable. Do not sign the ready to close document until all is fixed they way you like it. If you actively involved all the little or big things can get fixed along the way. Don't let the construction crew bully you. It was less than stellar for my family and quite stressful.

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Disappointed

  • Jerald R.
  • Verified HomeBuyer
  • December 26, 2021
  • Lockhart, TX

We signed our contract in January and we closed on our house November 5th. Communication was a nightmare! I had to reach out to them to ask what the status was each week. Unfortunately, we were lied to about a lot of things including the corporate office/permit department dropping the ball on ordering our permit. Thankful for Russell, who got involved with us and helped smooth the process but I can’t say the same for the so strict job person Trevor who was responsible for communicating with us from the meadows. He had absolutely zero customer service skills. The biggest disappointment was the ...

Total Score 3


Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

KB Home - There were all sorts of mistakes throughout the construction

  • Christopher W.
  • Verified HomeBuyer
  • September 14, 2021
  • Georgetown, TX

There were all sorts of mistakes throughout the construction process, a few of which were major. It was difficult to get many of these addressed at all, let alone in a timely fashion. By the time we finally closed (after the closing date had been moved back many times), most of the problems had been addressed in a fairly satisfactory manner, but some problems remain today, since we were just not able to wait any longer before closing, and fixing some of these issues would require major demolition and reconstruction (e.g. entryway walls and corners being very far out of square). Overall, we ...

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 3

No other Choice

  • Ayad A.
  • Verified HomeBuyer
  • April 22, 2021
  • Hutto, TX

If I want to fix all the issues in my new house, Will they have to make the house a part and put it again.

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

KB Home - I had a great sales person who walked me through everything.

  • Sonetriya H.
  • Verified HomeBuyer
  • November 18, 2020
  • Lockhart, TX

I had a great sales person who walked me through everything. Always there to answer questions.

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Warranty people never showed.

  • Patrick W.
  • Verified HomeBuyer
  • July 18, 2019
  • Georgetown, TX

Daniel came over a couple weeks ago and we scheduled a time to have some repair work done. I took off work for the appointment which was 1 week later and no one showed or bothered to call me.

KB Home responded:
Hello Patrick, we are sorry for your frustration with the warranty process. Please e-mail CustomerRelations@kbhome.com, and we will put you in touch with a KB Home division manager to assist with this matter. –Brian

Total Score 3


Quality 4

Trustworthiness 1

Value 4

Responsiveness 1

Overpriced

  • Anonymous
  • Verified HomeBuyer
  • February 22, 2019
  • Round Rock, TX

Bought our home for the location. Not for the builder (KB). Not trying to be rude but honest. The house is one mile from our Church.

KB Home responded:
Hello, thank you for your feedback. If you would like to be contacted by a representative of KB Home to discuss any concerns, please let us know. You may e-mail CustomerRelations@kbhome.com for assistance. – Brian

Total Score 3


Quality 2

Trustworthiness 3

Value 1

Responsiveness 4

Mixed Bag: A Review of My KB Homes Experience

  • Nick G.
  • Verified HomeBuyer
  • October 22, 2023
  • Manor, TX

My experience with KB Homes has been a mixed bag. While there have been some positive aspects, the overall journey has been marred by several significant issues that are yet to be resolved. One of the standout problems with our KB Homes experience was the lack of transparency when it came to crucial information about our lot and an adjacent construction project. This lack of disclosure was a major disappointment, as it left us feeling like we were not adequately informed to make a decision about our purchase. Had we been given all the necessary details, we might have reconsidered our ...

Total Score 3


Quality 3

Trustworthiness 1

Value 3

Responsiveness 2

Still waiting for responsiveness to issues

  • Juan B.
  • Verified HomeBuyer
  • November 22, 2022
  • Jarrell, TX

I like my new house, but I cannot deny that it has a lot of paint and finish details, it has a problem in the bathroom plumbing which flows into the garage, they broke the wall and left it that way and they still haven't repaired it, I don't I can't and I don't have time to be calling and writing to the repair technician, the yard is old and damaged and still hasn't settled, compared to other new houses that have not yet been delivered, they glued the bathroom floor cover badly and it's peeling off , I need pest control, and many details that I still have no answer

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

KB Home - Bad response on issues.

  • Anonymous
  • Verified HomeBuyer
  • July 31, 2020
  • Leander, TX

Bad response on issues. Very late response even after multiple follow up.

Total Score 3


Quality 2

Trustworthiness 2

Value 4

Responsiveness 1

old and new issues that shouldn't be in our new home

  • Matthew J.
  • Verified HomeBuyer
  • November 13, 2019
  • Manor, TX

From the sticker in our attic window, our warped stairs, cracked cabinets and leaking backdoor. We feel overwhelmed with the large and small issues. I'm disappointed with the quality in the carpet and bath/shower combo. Our grass in the back yard is muddy an uneven. The quality of our home did not meet the value of what I paid for the home. Carpet with no padding is coming up on the stairs, our cabinets still have a spit, what we were showed in demo to our $3000+ tub shower combo was extremely misrepresented. The communication between our builder to us and the rest of Kb was terrible. Deb ...

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

Good not Great

  • Anonymous
  • Verified HomeBuyer
  • April 23, 2019
  • Kyle, TX

Overall buying a KB Home house has been good, selecting the plot and model was easy. Then came the selections at the home studio, it was ok, there were some selections that they offered and some they did not offer but then when the building process began those items that were offered were taken away with the explanation of "Oh we don't offer that at that location/anymore ect." The items that the home studio said were not available I have seen on several of the other homes, it seems like no one know what was supposed to be offered. Then there were changes made some were beneficial others ...

Total Score 3


Quality 1

Trustworthiness 3

Value 2

Responsiveness 3

Overall homebuying experience with KB

  • Anonymous
  • Verified HomeBuyer
  • October 11, 2022
  • Georgetown, TX

The main reasons for the scores mentioned above was due to the quality of the work that went into building the house.

Total Score 3


Quality 1

Trustworthiness 2

Value 3

Responsiveness 2

KB Home - Sales was rude, unresponsive and apathetic.

  • Helen A.
  • Verified HomeBuyer
  • December 21, 2021
  • Georgetown, TX

Sales was rude, unresponsive and apathetic. The construction crew was not much better. There were several items that were not broken or not properly installed that they tried to hide as if I would not notice. The only positive was the finance team.

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

KB Home - I understand our initial consultation guy got laid off, so none

  • Benjamin L.
  • Verified HomeBuyer
  • June 17, 2020
  • Pflugerville, TX

I understand our initial consultation guy got laid off, so none of our initial issues are fixed. We are now in warranty and have had a major plumbing leak that we've already cut thru walls and have fans in our house for a week, not happy. I still have paint touch ups (inside&outside) nails sticking out, repaint in certain areas, recaulking around windows (sloppy job). Everyone at KB is nice, but getting no immediate help on getting my house 100% after sale.

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Wish I would have thought more into this..

  • Jeffrey S.
  • Verified HomeBuyer
  • December 20, 2018
  • Georgetown, TX

Where to start... contractor team doesn’t listen to concerns, cheap material used, landscaping is terrible. Started out great then the lack of communication got worse rushed everything after my concerns started to show. Have a ton of items still to get fixed under warranty.

KB Home responded:
Hi, Jeffrey, we're sorry for any frustration and would like to help. If you wish to be connected with a manager of KB Home to discuss any concerns, please feel free to e-mail CustomerRelations@kbhome.com. Best wishes. -Lynn

Total Score 3


Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

KB Has Gone Downhill

  • Anonymous
  • Verified HomeBuyer
  • April 24, 2025
  • Manor, TX

horrible workmanship. unfinished touches on the home. driveway and garage foundation already cracking before moving in amongst many other things. staff is nice but unfortunately building houses fast in mass equals low quality of the property.

Total Score 3


Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

Just in 1.5 months of moving in , I have had multiple reasons to call for fixes and presently my water heater in a brand new home does not work.

  • Oluwatoyin S.
  • Verified HomeBuyer
  • January 12, 2023
  • Georgetown, TX

I’m appalled at the fact that in the last few weeks it’s either my water heater stops working or my thermostat shuts down or my range shuts down the breaker and I have to boil waters in kettles in a brand new home

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

David has been fast responsiveness but George has left so much work

  • Amanda L.
  • Verified HomeBuyer
  • May 11, 2021
  • Lockhart, TX

We still have so much work left to do, we have a whole framing work in the front, a shower door that still needs to be replaced, cabinet replacement, floorboard work upstairs, floor work downstairs, and plugs not working in multiple places. These are big projects to fix after we moved in, especially since they were supposed to get fixed before when we had an inspection done. I first praised George for helping to give us a garage for the opener and helping with the move-in date. But I can't overlook to constant issues and I have been disappointed. I have always heard things about KB Home or ...

Total Score 3


Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

Average at best

  • Nancy L.
  • Verified HomeBuyer
  • November 28, 2020
  • Austin, TX

We were reluctant to build with KB based on others' experiences we'd heard about, but in a tight housing market, we decided that it was the easiest way to get a house in the location we wanted for a reasonable price. The sales experience was fine. The design studio process was unnecessarily confusing and time-consuming because they use software from the 1990s (I'm talking green type on a black screen) that makes it take forever for the consultant to give you the price for something and ultimately build the order. Our first consultant made several key errors. We complained about this and the ...

Total Score 3


Quality 2

Trustworthiness 0

Value 3

Responsiveness 0

Craftsmanship not up to Par for price you pay

  • David G.
  • Verified HomeBuyer
  • June 26, 2024
  • Round Rock, TX

This is our 2nd KB Home - there are pros and cons to everything Pros - more square footage for the price and great location - no doubt about it However more cons than pros.... Cons - Craftsmanship is not great quality as it used to be - rushed, quick builds are more about QUANTITY AND NOT QUALITY Customer service is not that great - needs much improvement Hire cheap labor workers - get what you pay for, sad but true. We hesitated to give any reviews and give them a chance to help fix and make things right but when you keep getting these requests to submit surveys, on the daily and ...

Total Score 3


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

bad

  • Maria de Jesus M.
  • Verified HomeBuyer
  • May 11, 2024
  • Austin, TX

house was not ready when stated it was.

Total Score 2


Quality 4

Trustworthiness 3

Value 5

Responsiveness 4

Sin palabras

  • Karent R.
  • Verified HomeBuyer
  • February 09, 2023
  • Manor, TX

Elegimos esta compañía de construcción porque nos daba a escoger cada uno de los detalles que queríamos para nuestra vivienda , eso nos hacía muy feliz. Con respecto al personal y servicio al cliente , no puedo quejarme , realmente ellos atendieron y aún atienden cada una de nuestras llamas e inquietudes . Con respecto a la mano de obra , una porquería , dejaron tantas imperfecciones en mi casa que no puedo explicar , incluso después de realizar la última caminata . Llevo un mes viviendo mi casa y ya está llena de grietas en bornes por todos lados . Dejaron clavos en los marcos de las puertas ...

Total Score 2


Quality 1

Trustworthiness 5

Value 4

Responsiveness 5

Nothing

  • Uriel S.
  • Verified HomeBuyer
  • December 15, 2020
  • Uhland, TX

All staff needs to communicate with buyer more often.

KB Home responded:
Hello Uriel, thank you for your feedback. We are sorry for any frustration, please e-mail CustomerRelations@kbhome.com, and we will put you in touch with a KB Home division manager to assist with any concerns. –Brian

Total Score 2


Quality 4

Trustworthiness 3

Value 5

Responsiveness 1