KB Home Reviews in Austin, TX

They may have to make sure before picking upgrades to home. Most upgrades can be done after purchase instead of from builder.

Too many issues that still need to be fixed after receiving home

Workmanship is not good at all. There are many poor quality works that we have found at many places of the home. Even when we asked them to be fixed the persons who came to fix did the same kind of poor quality repairs making no difference. At the time of closing we noted some issues that needed to be addressed. But due to closing timeline, we were told to go ahead get them fixed by warranty. There are two bigger items that are not addressed till date, that we definitely want them to be addressed. Chipped portion of counter top in kitchen that was just glued in, Drive way replacement as it has cracks. In fact prior this year, I dropped from other home in East village - Classic collection for the drive way crack issue and they said they will not fix it. But after we dropped from that home, we saw the driveway was getting replaced. If we were told that will be fixed we would have very weel bought that home instead earlier this year. But now the same drive way crack happened here. Earlier when we signed the offer, there was no crack. But towards the closing it started showing and before closing we said this is not something that we are comfortable with. But we were told it is very minor and due to lack of time for closing date, it is better to close first and get them addressed by warranty later. Now we see that it evolved bigger and warranty team is saying it is in tolerable limits for them. But that is not aceptable answer for us as we had dropped from earlier hiome also for the same reason. ... More

I've had a great experience with the salesperson - Joel and the loan originator - Michelle. They were easy to talk to and work with. However, I only got to know the construction superintendent a couple of days before my closing while I should have been in contact with him throughout the building process. After closing, I came to my house and noticed numerous issues such as dirty windows and bath tabs, and paint on the floor. I reported that but no one cared. My windows and bathtubs are still not clean. There was mold in my kitchen, I reported that but it's been a month and a half since they removed my cabinets, and haven't installed them back yet saying that we are waiting for the cabinets to arrive. ... More

This was a struggle from beginning to the end! Terrible workmanship and finishing on the home. The caulking and paint job was so horrible, I’m having to call warranty office every week. I’ve already found a water leak in my kitchen within a month of moving in. My walls were cracking even before I moved in. The warranty rep for this communique has been great in responding to issues and making sure it is resolved as soon as possible but if I knew what I know now, I never would have purchased a home with KB. The construction team don’t care and they will lie their way through any questions. They are careless, and won’t own up or fix construction mistakes when you point it out. Never again! This was an expensive lesson for me. ... More

You will have to watch everything the construction crews does on the house - be an active home buyer and hold all the parties accountable. Do not sign the ready to close document until all is fixed they way you like it. If you actively involved all the little or big things can get fixed along the way. Don't let the construction crew bully you. It was less than stellar for my family and quite stressful.

We signed our contract in January and we closed on our house November 5th. Communication was a nightmare! I had to reach out to them to ask what the status was each week. Unfortunately, we were lied to about a lot of things including the corporate office/permit department dropping the ball on ordering our permit. Thankful for Russell, who got involved with us and helped smooth the process but I can’t say the same for the so strict job person Trevor who was responsible for communicating with us from the meadows. He had absolutely zero customer service skills. The biggest disappointment was the quality of work done on the walls with, texture and paint. Looks like my 6 year old did the work and it still looks horrible even after they sent some people out to apparently fix the issues. The overall quality of work was rushed and not done the way you would expect when you are paying over 300,000 for a house. Hopefully they will hire new people and not continue with the guys who were drinking on the job doing our tape and float, texture and paint work. Something definitely needs to change! I hope they fix their issues before more home owners experience what we went through! ... More

There were all sorts of mistakes throughout the construction process, a few of which were major. It was difficult to get many of these addressed at all, let alone in a timely fashion. By the time we finally closed (after the closing date had been moved back many times), most of the problems had been addressed in a fairly satisfactory manner, but some problems remain today, since we were just not able to wait any longer before closing, and fixing some of these issues would require major demolition and reconstruction (e.g. entryway walls and corners being very far out of square). Overall, we feel like we got a pretty good value for our end product, but we did not expect as many problems as we encountered along the way, or having to be so repetitive and insistent in order to get obvious problems fixed. ... More

If I want to fix all the issues in my new house, Will they have to make the house a part and put it again.

I had a great sales person who walked me through everything. Always there to answer questions.

Daniel came over a couple weeks ago and we scheduled a time to have some repair work done. I took off work for the appointment which was 1 week later and no one showed or bothered to call me.

Bought our home for the location. Not for the builder (KB). Not trying to be rude but honest. The house is one mile from our Church.

My experience with KB Homes has been a mixed bag. While there have been some positive aspects, the overall journey has been marred by several significant issues that are yet to be resolved. One of the standout problems with our KB Homes experience was the lack of transparency when it came to crucial information about our lot and an adjacent construction project. This lack of disclosure was a major disappointment, as it left us feeling like we were not adequately informed to make a decision about our purchase. Had we been given all the necessary details, we might have reconsidered our choice. Another area where KB Homes fell short of expectations was in the craftsmanship of our new home. We have experienced more issues in this brand-new home than we did with our previous builder, Meritage. This speaks to a potential lapse in quality control and attention to detail during the construction process, which is concerning when investing in a new property. On a more positive note, we do appreciate the layout and design of our KB home. It's clear that thought went into creating a functional and appealing living space, and this aspect of the home has been a redeeming factor in an otherwise lackluster experience. In conclusion, our experience with KB Homes has been characterized by a lack of transparency, disappointing craftsmanship, and ongoing issues. While the layout and design of our home are pleasing, these positives are overshadowed by the negatives we have encountered throughout our journey with KB Homes. It is my hope that the company can address these issues promptly and improve its overall customer experience moving forward. ... More

I like my new house, but I cannot deny that it has a lot of paint and finish details, it has a problem in the bathroom plumbing which flows into the garage, they broke the wall and left it that way and they still haven't repaired it, I don't I can't and I don't have time to be calling and writing to the repair technician, the yard is old and damaged and still hasn't settled, compared to other new houses that have not yet been delivered, they glued the bathroom floor cover badly and it's peeling off , I need pest control, and many details that I still have no answer

Bad response on issues. Very late response even after multiple follow up.

From the sticker in our attic window, our warped stairs, cracked cabinets and leaking backdoor. We feel overwhelmed with the large and small issues. I'm disappointed with the quality in the carpet and bath/shower combo. Our grass in the back yard is muddy an uneven. The quality of our home did not meet the value of what I paid for the home. Carpet with no padding is coming up on the stairs, our cabinets still have a spit, what we were showed in demo to our $3000+ tub shower combo was extremely misrepresented. The communication between our builder to us and the rest of Kb was terrible. Deb was amazing giving us the start of our home, however the design studio and what the builders presented was night and day. ... More

Overall buying a KB Home house has been good, selecting the plot and model was easy. Then came the selections at the home studio, it was ok, there were some selections that they offered and some they did not offer but then when the building process began those items that were offered were taken away with the explanation of "Oh we don't offer that at that location/anymore ect." The items that the home studio said were not available I have seen on several of the other homes, it seems like no one know what was supposed to be offered. Then there were changes made some were beneficial others annoying. The build, you can tell that the builder(s) and contractors rushed through some areas more than others the quality shows and its little simple things. On a daily basis we continue to find things that were not finished or rigged to look finished. Some warranty things have been taken care of however the contractors show up do have the work leave then come out another day do a little work here and there, so you have to take time off work and rearrange your schedule for things that should have been taken care of from the start. Over all the whole buying a home with KB has been good, that being said it could have been much better. ... More

The main reasons for the scores mentioned above was due to the quality of the work that went into building the house.

Sales was rude, unresponsive and apathetic. The construction crew was not much better. There were several items that were not broken or not properly installed that they tried to hide as if I would not notice. The only positive was the finance team.

I understand our initial consultation guy got laid off, so none of our initial issues are fixed. We are now in warranty and have had a major plumbing leak that we've already cut thru walls and have fans in our house for a week, not happy. I still have paint touch ups (inside&outside) nails sticking out, repaint in certain areas, recaulking around windows (sloppy job). Everyone at KB is nice, but getting no immediate help on getting my house 100% after sale.

Where to start... contractor team doesn’t listen to concerns, cheap material used, landscaping is terrible. Started out great then the lack of communication got worse rushed everything after my concerns started to show. Have a ton of items still to get fixed under warranty.

horrible workmanship. unfinished touches on the home. driveway and garage foundation already cracking before moving in amongst many other things. staff is nice but unfortunately building houses fast in mass equals low quality of the property.

I’m appalled at the fact that in the last few weeks it’s either my water heater stops working or my thermostat shuts down or my range shuts down the breaker and I have to boil waters in kettles in a brand new home

We still have so much work left to do, we have a whole framing work in the front, a shower door that still needs to be replaced, cabinet replacement, floorboard work upstairs, floor work downstairs, and plugs not working in multiple places. These are big projects to fix after we moved in, especially since they were supposed to get fixed before when we had an inspection done. I first praised George for helping to give us a garage for the opener and helping with the move-in date. But I can't overlook to constant issues and I have been disappointed. I have always heard things about KB Home or houses similar to KB, proving the rumors right. I am a first-time buyer and I would not want an experience like this for anyone. ... More

We were reluctant to build with KB based on others' experiences we'd heard about, but in a tight housing market, we decided that it was the easiest way to get a house in the location we wanted for a reasonable price. The sales experience was fine. The design studio process was unnecessarily confusing and time-consuming because they use software from the 1990s (I'm talking green type on a black screen) that makes it take forever for the consultant to give you the price for something and ultimately build the order. Our first consultant made several key errors. We complained about this and the manager did our final appointment (via Google hangout due to COVID). She was great, but after our home was in the build process I really wish she (or someone) had walked us through the lighting locations. We ended up with a lot less overhead lighting than we would have chosen if we knew how few lights they would provide. The build process itself was not well-supervised. Subcontractors installed broken cabinets and then the construction manager had them patched up later. Our window wells are uneven so our blinds fit well at the top of the window but not at the middle or bottom. This is a framing error. I could go on, but basically anything we didn't upgrade was inferior and even some of the stuff we did upgrade wasn't the quality I would have chosen. We've found a lot of mistakes in the couple months we've lived here. Nothing we can't either fix or live with. Not sure another Austin-area builder would have done a better job as they all use the low bidder subcontractors. Thankfully my husband is super handy. Be prepared to watch everything, spend the money on a 3rd party inspector, and then set aside a couple thousand dollars to make your home what you want it to be. ... More